I have been coming to this Autozone for years, the customer service is always exceptional! This gentleman Giovanni helped me out today answered all my questions and went above and beyond installing my battery and making sure it fit my car! I definitely recommend this Autozone for all your car needs read more

I have been coming to this autozone since I was a kid. The employees are very kind and helpful. The store manager is terrible. He yells at you and is very disrespectful. He just walks around harassing people. I bought a battery from the store and it got stolen when I left the store. I have the warranty and the receipt. I went right back to the store and James started yelling at me again. He said file a police report and I have been trying. However, I did tell law enforcement on multiple occasions that my battery was stolen. I have everything he needs to return my money or get another battery, but he just keeps being rude and drawing on a piece of paper. Is this even legal? I have asked him on around 5 different occasions. Has anybody ever heard of someone yelling at you at autozone? Also, he's the store manager read more

Big thanks to Auto Zone. Even though I did not buy the item there. Anthony Guevara still helped Lil fix n easy Didn't hesitate to help. Gracias. read more

Kudos to VINCENT! We needed to replace wiper blades on our new car. Without going into much detail, that was a task. And when I thought maybe it was time to go the dealership Vincent figured it out!! TY for your knowledge & not giving up when I was soo close to do that! I always perfer AuroZone in Fallbook compared to the others. GREAT Service & prices compared to others in town! read more

Normally I give this store good reviews but not this time. I spent over $200 and rather than providing my 10% military discount the manager instead used my $20 AutoZone rewards. When I pointed this out, he said sorry, call the rewards number and they will reinstate the rewards. I did this and they said no, we cannot do that. All this because the manager was too lazy to simply rewrite the order. So I'm out $20+. I will shop O'Reilly's in the future; they are much more customer focused and their products and prices are equal. read more

I came in because my car is telling me I'm low on oil but I needed a second opinion because the dipstick doesn't reflect that. I spoke with Jose who came out and physically checked the dipstick. Super knowledgeable and friendly and great customer service read more

I went in to get wipers for my car . I had a question all the employees were all standing around speaking Spanish laughing and carrying on. I said I had a question they all just looked at me . One woman finally came over I asked my question she just looked at me. So I googled what I was wanting to know. . So I went to pay for it I swiped my debt card waited and waited she said something like the satellite is slow 4 minutes go by she says it did not work so I put a credit card in waited another 3 minutes it said it do not work. I commented this is no way to do business what would the owner say. She replied I don't care. I asked can you take cash she said yes I handed her a $100 dollar bill she looked surprised by the bill said something in Spanish they all laughed. If the owner reads this you need to clean house and get some people that want to work. read more

Carlos Auto Zone's Sales Associate is The Best!!! Carlos & Staff are knowledgeable and very helpful... Thank You Auto read more

Avoid this autozone location. Most employees at this location are cocky and condescending. Walked 200 feet to the Napa auto parts and was very satisfied with the level of service I received there. read more

If I could give negative stars I would!! Worst morning possible! If people dont like their jobs why go to work?! My poor father went in requiring auto zones employee assistance and he was met with an employee who refused to help him and simply said if its not there we dont have it! The employee is a women of bigger build, short and wears glasses. After much yelling from both sides another male employee comes out and offers to help my father. The employee quickly finds what my father needed. (Which is all my father wanted!!) This male employee apologizes to my father for the womens behavior. Which was totally uncalled for!! If you dont want to go to work to help people, to have CUSTOMER SERVICE, to SELL PRODUCTS for the company, THEN WHY DO YOU WORK THERE?!?! I chose to write this review because my father was really upset! And he is a recurrent customer! And also because my husband has expressed the same issue to me. Of this same female employee always having an attitude with him every time he goes in! This girl needs to be replaced! Sorry to the rest of the staff because I personally know there is some really nice people in there! read more

Always come to Auto Zone, great customer service and always have what I need in stock! This particular one is very busy recommended coming in morning. The employees are great and helpful! read more

So I hate AutoZone but needed a parts store and AutoZone was close. I did not want to go and they did not disappoint again and how bad they are. I need a WD-40 and was going to pick up some LED lights for my car. The headlights are 100 bucks while I was here, they told me they only sell LED fog lights, but in the aisle they had LED lights for fog light use only in the same brand they had LED lights in my light bulb size and then when I came up there like these aren't refundable and I was like why won't you guys just let me fucking buy something so I just left they don't know if they have they don't even know if they're doing they're not helpful and their warranties don't work because their system Has malfunctions and resets everybody's warranties. It's just a really bad company. I only use O'Reillys but like I said this was the only one out here so I had to go to AutoZone. I'll just live with the issue my bike's making till I get home. read more

AutoZone Auto Parts - These are not for fog lights only. I looked them up first - Auto Parts & Supplies Near Me - Fallbrook, California

Fat sales manager named Kevin working the morning of October 22 , very rude and lazy . Bought a battery and asked for assistance to help change it . Keep in mind I own a 2008 Acura . Manager said my car was "too luxery" and he wouldn't change my battery for me and STILL managed to charge a fee as if they placed it in my vehicle . If it wasn't for a busy morning I had I would've gone Karen and went off on the fat @$$ LOL . Thankfully O'Riley down the street was nice enough to do my install and not charge . read more

Personally, it's hard for me to leave a bad review but the service I experienced here was very unprofessional. My car battery died in the parking lot right next door and lo and behold I see a "Autozone". As I walk in all I here is laughs and loud talking from the back and it took me some time to find someone to speak with. I asked the young lady if they could help me Jumpstart my car or charge my battery and after she relayed my question to the other workers in the back all I hear was "oh haha no we're not aloud to do that. We can't help him". This all took place an hour or so before closing time, maybe that had a lot to do with it? Unfortunately, I had to purchase jumper cables from this store and I asked the workers from dominos next door for help jump starting my car and every single worker there was more than willing to help me. So, if you're having car trouble just go to dominos. read more

AutoZone Auto Parts - Hopefully this will help someone in the future that is experiencing the same issue I had. - Auto Parts & Supplies Near Me - Fallbrook, California

the worst FEMALE "manager" when callled to ask about information to report poor customer service and how she threw a bag at a customer instead of handing one over as a normal human being would . Her only reply was denial to luagh it off and simply say i am the manager deal with corporate. PEOPLE GO IN FOR HELP IF YOU CANT DO IT IN A POLITE WAY FIND SOMEONE WHO CAN OR LEARN TO TREAT PEOPLE WITH RESPECT . its not the first time i see or hear about it from this precise person . IF YOUR HAVING A BAD DAY DEAL WITH IT OUTSIDE OF WORK . read more

You never know what you're going to get when you walk into an AutoZone sometimes but I have to say that the employee Carlos here is outstanding. He's very helpful and friendly and kind. Also knowledgeable about vehicles and all around a pleasant dude keep up the good work bro. That fantastic service Keeps me from going to anywhere else for auto supplies:) Also, Monica M is a very friendly knowledgeable and efficient employee at this establishment. She is an asset to the company! Lately, I've been very pleased with the service I have been met with at this Fallbrook AutoZone. Keep up the good work guys we appreciate it :-) read more

They don't honor their warranty I had to finish driving home because I would have been stuck in the middle of nowhere I get my car home pull the rotor and pads off and they're worn out completely so I bring them in and they won't want you and they didn't care that I would have been stuck in the middle of nowhere to have to remove them so don't believe their warranty they do not honor them they'll come up with excuses why they don't have to pay it read more

My 2012 challenger was having an issue with the battery went to autozone to have them test the battery. Well it was a old Battery and had to replace it. Alma, Roman and bub ( not his real name) we're very helpful and funny and polite! This crew needs a raise that we're outstanding and offer out of this world costumer service. Thanks to them for all the help read more

I can't be more satisfied than this, there parts and life time warranty on most of the part are awesome also there customer service are very nice and super friendly (Ricardo) and his co worker very helpful. I had some problems with my hybrid car battery back and forth for battery check and recharge the batter so many times i got same attitude from them , honestly i give them positive reviews based on 5 years been there customer read more

AutoZone Auto Parts - Hybrid battery issue and check light on - Auto Parts & Supplies Near Me - Fallbrook, California

Went to auto zone for a new battery. Anthony was the associate who helped me. He went above and beyond and exceeded my expectations. He tested my old battery, replaced with a new battery and tested my new battery as well as my alternator. During these tests he gave me tips on extending battery life and was just an all around joy to speak with. I will only go to this auto zone for my car needs thanks to Anthony. read more

Kevin B. was very helpful in finding the right windshield wipers for my car! He even put the new ones on, which I greatly appreciate. Kevin was very friendly and professional! Thank you! read more

terrible store . it is too bad it would be very convent for me but I don't need the aggravation. if you decide to punish yourself just make sure you use a restroom first because they will not let you use theirs. Their reason - 'its not for the public' read more

Anyone beware if you're under the age of 80 years old to not go in this AutoZone. For the fact of the employees assume anyone younger than them is a thief. The lady working there walked in the back room pulled out two empty packages of products walked straight up to me and my friend who were walking out and made a huge scene accusing us of stealing saying we need to get out and that she was calling the cops. When I walk to the front desk emptying all my pockets to prove my innocence she was screaming for me and my friend to leave. I've never been more embarrassed or or uncomfortable in a store before. That lady needs to have her job removed or maybe a job in the back where she can not scare away potential customers. Because I was planning on buying something and at this point I'm not buying anything just writing this review. Sad day for AutoZone.... You can tell the workforce is low by the help they have hired. read more

Poor service, untrained personal, idiots. Low quality parts too.. A auto shop kid in high school would know more about vehicles than entire autozone corporation. Marvin H. Parts manager Victor S. Area manger And Susan the district manager I can't even get a hold of. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Fallbrook, California

Manager gave me attitude & laughed at my face when I asked her if she would price match oil from Walmart. Hahahahahah no!!! I walked out laughing headed to Walmart. Don't waist your money on oil filters or on oil at this location save your self 20$ & go to Walmart & you don't have to deal with that rude a$$hole in there. No customer service at all!!!! read more

I'm really happy with the service they provided the employees were super helpful and friendly especially Dan. I really appreciate all his hard work!! I went in to purchase a new battery for my car and Dan helped me by first testing out my old battery to see if it was still good and then taking his time to change my old battery out for the new one and on top of that he gave me some pointers about my car :) read more

Out of all the auto zones I've purchased car care and repair/replacement items this is the best store. The staff is happy and courteous, on my most recent visit Monica helped me and quickly got all my items I ordered. The entire staff is very pleasant and the manager does a fantastic job leading her staff l!! Thank you so much. read more

$36.00 for new windshield wipers are you kidding me ugghhh ok so I really needed them and winter is on the way..well I had 2 hours to kill between dropping off my boy and kick off in fallbrook..may as well do something productive right. Well the service was excellent and they even helped me install them since they came with different adapters. Overall value for that was priceless. read more

Would like to acknowledge Eva for her hard work and problem solving. Handles pressure well.. she was working alone had a full line and was able to get me in and out. Just wanted to let the supervisor know she is an asset to your business read more

I should have known by the lack of customer service over the phone not to go but I really didn't want to drive all the way back to Oceanside just to have my battery changed. Long story short, after waiting for the one employee that can change a battery to be available he says that changing the battery is "like performing open heart surgery on your car" "fingers crossed" nothing bad would happen...I don't know if he just lacked confidence or if he just didn't want to do it but I didn't trust him with my car anymore. As I walk away with my battery he says "if you want to roll the dice" I can come back they he will try.... should have just done it myself like I planned. Also I was told they were short staffed but I saw at least 4 employees doing nothing while one worked the register and the other is the heart surgeon. read more

i was recently kicked out for not wearing a covid mask. the manager was as rude as she could be, and bullied me out of the store when i asked her to stop talking to me and harassing me. in addition, the staff are young, inexperienced, and difficult to deal with; there's not a lot of automotive experience at this store. I will never go back. the manager even told me that oreilly is around the corner. so i went there, and was satisfied. read more

If you just do happen to have to come into autozone in fallbrook make sure you see Ricardo Neto! He is extremely knowledgeable and made my experience so much better than ever. read more

My headlight had been out for a few months. I tried going to another autozone by my house and they weren't able to fix it for me because of something to do with the type of headlight I had so I ended up just saying I would get it done later and of course it took me about 3 months to finally do something and I ended up coming here to finally figure it out. The worker there, Anthony, helped me figure out the problem with my headlight and made sure I got the one I needed. After we picked out the headlight he offered to very quickly replace it for us which was very nice of him. As we were getting rung up we realized that he was clocking out because his shift was over but still said that he would still do it even once he absolutely did not have to. He was a very sweet man and I appreciated his help! Thank you Anthony for all of your help! read more

Ricardo the store manager takes his job very serious. I have been a customer there for many years. I can always depend on them to lend a hand and give me expert advice. I never feel rushed or like I'm being sold. I had some health issues last year and had to go there numerous times on a walking cane/walker and Ricardo as well as his staff were always more than willing to carry stuff back-and-forth to the car for me etc. without me having to embarrassingly ask. Just last week I was there when it was raining and Ricardo came out in the rain and replace my windshield wipers for me. That guy should be a district manager. Because his management skills and willingness to help is more than any company should ask for. He takes care of the place like it is his own. I myself have been a business owner for over 30 years. I have had various businesses as well as 12 retail stores at one time with over 100 employees . I know how difficult retail business can be. And it is even more difficult to find someone who represents the owner in such a willing manner. If I were still in that line of business I would be beyond happy to have a guy like Ricardo representing my company. read more

Service wasn't bad just besides the manager being rude don't know her name but she's a lady and she's super rude there

I don't usually write reviews, but after seeing the 2 negative reviews at the top I can say I can not relate to their experience. I been living in Fallbrook for 20 years and always go to Autozone for all my auto parts needs. They always been helpful and very nice to me. I can't remember any of their staff ever being rude to me or not show me good customer service. They are store employees not mechanics after all. read more

I shop here pretty regularly and while the quality of items varies depending on what the item is, the customer service I have received has always been great. Not sure if the bad reviews I have read were due to a particular employee, but I have never had a bad customer service experience at the fallbrook AutoZone. read more

Very happy with these guys. Brought in a battery for recycling. Dave wouldn't let me leave until he found out if I got my $18 core charge back from the purchase of the new one. Turns out the battery was under warranty so I ended up walking out with a $116 battery! Don't know what I'll do with it, but that's not the point. Point is, Dave (retired guy, just working for poker money) is a stud that knows what customer service is. Definitely coming back! read more

I walked in to see if they could help me find a part or fix a part I had. One of the employees started helping me and couldn't get anywhere. He asked his co worker that was helping a young lady with some parts. Once he got done helping her he started helping me, As he was typing and looking for my part he stops to watch the young lady walk out. After he said "oh sorry I got distracted". Doesn't take a genius to figure out he was checking out her Butt. After that the manager walked up and started laughing at what he said and thought it was okay to do. Very Unprofessional and uncomfortable situation. Will NEVER do business here again. read more

Walked into a cheerful environment with alma and olivia near closing time, Alma was able to help us with our stripped screw issue and went above and beyond with her customer service. Very professional and friendly environment, we live right down the road will be back!! read more