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    Pets Unlimited

    5.0 (1 review)

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    2 years ago

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    Petco

    Petco

    (380 reviews)

    Always come here for my pets. This worker Brook was really awesome and patient and took the time to…read morehelp me find what I needed. He was very knowledgeable and recommended products to help with my dog.

    NEVER, I repeat, NEVER go to this Petco , or Petco in general…read more my 10 year told husky has been going to this location for the past 3 years that we've been on island. he has had weakness in his back legs that makes him unable to jump around, like he used to. it has never been a problem until today, apparently. after trying to make an appointment the associate on the phone relayed to their manager that my dog had "lameness" in his back legs. The manager then decided to "refer out" my dog due to them not having an emergency vet on site, according to their policy that they have had since Petco grooming became a thing. Although I understand the safety concern, my dog's health has not changed in the past three years We have been making him monthly appointments. now all of a sudden, every manager and service worker in that Petco is concerned? So you're telling me for the past three years all your groomers have been out of policy? If this was missed for three years in a row , What else have your groomers done that has been outside of policy? I'm not only hurt because my dog is older & picky with his service people and never gave the groomers any trouble, but I'm also worried for the other animals out there that visit this location because who knows what else these people are sweeping under the rug or cherry picking what becomes in and out of policy. at my dogs elderly age, I just want him to be comfortable and serviced correctly. Petco was asking for a letter from the vet to say that he has no underlying conditions that would affect the service of trimming, his nails. A letter from a veterinarian ? To tell a groomer that an old dog's legs are weak, and he can't jump up on a table ? A letter from a veterinarian ????????????????????? comfortability at an elderly age. that's all I want. This Petco location made it seem like that was way too much to ask for, even though I have evidence of three years worth of grooming confirmation text messages. I hate that you blamed my dog for being old and aged. I hate that in his old age you're making him meet new groomers and learn a new routine. And I hate that the evidence of his age no longer made him a candidate to be comfortable in your establishment anymore. me and my family will never step foot in another Petco on this island or off this island again. Please do better by the animals you serve in the community that you're in. Or, don't and keep wondering why youre getting one star reviews‍

    Koolau Pets Plants & Ponds

    Koolau Pets Plants & Ponds

    (122 reviews)

    I don't usually buy dogs from pet stores as I usually rescue/adopt them. I also rarely go to the…read moreEastside, but in this day we went and encountered the most precious litter. With our dog passing away 2 years ago there was a clone of him sitting there (but already sold). My heart sank as I never thought I'd see another. To our surprise his brother sat by the glass and crossed his front paws just like our previous dog. Again my heart sank. With a bunch of thinking and going back and forth for a couple hours we made the purchase. The staff were extremely nice, able to answer all my questions with ease. Unfortunately, he wasn't and to come home with us until his vet appointment. We were able to come in as often as we wanted and hold him until the day he could come home. I didn't know I was being helped by the owner/wife during this time. She was extremely sweet, and that made me feel better about purchasing from a store. The dogs areas were constantly cleaned by staff, they wouldn't handle them until they were able to clean and sanitize to ensure safety. That also made me alot more comfortable. All in all this experience was great. I also feel line the merchandise is to par for the prices. Thank you koolau pets for adding a new baby to our ohana.

    Always, when in the Windward Mall, we like to go checkout the new puppies they…read morehave for sale. They have a good variety, with a lot of turnover, which is nice to see! The cost for purchase can be very costly! So choose wisely! A Shout out to Marlee Ree for her excellent customer service& helpful advise for our new puppy! Even tho we did not purchase our puppy from her. Good supplies for all pets here! Go support them!

    Pets Unlimited - petstore - Updated June 2026

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