This review is for the petsmart groomer name ALLIE. She is the most rude person I have ever dealt with. Just because she cannot handle her job correctly, she took her anger out on me. Every dog is different and unfortunately, my dog was not making easy on her. She told me to go else where for service and she was gonna charge me extra for extra handling. Meaning she made my dog crying for dear life. Cannot believe petsmart would actually hire a person like that to represent the store. Never again going there. Do not go here for grooming people!!! read more

I don't normally come to this location but the location that I normally go to is overbooked and couldn't take me in until 3 weeks later. I gave this place 2 stars only because the lady who cut my pup hair did a decent job and two of the employee in the salon was answering my questions. But without them, I would give this location zero star! Normally after a pet grooming service, you should receive a report card and they would tell you how your dog was doing. This location did not provide to me a report card or talk to me about my dog at all but I was trying to be understandable since I know that they could be busy. However, I was told that they are charging for additional service for having certain type of haircut. "We have to make sure that our groomers get pay for the work they did. Since we didn't tell you when you drop off your dog I will not charge you this time and will give you discounted price" the salon rep said. Even though they did not charge me this time but it is now noted on my account that they would charge me "additional service" next time. It's not that I mind paying additional for extra service if it's something hard or crazy but I know other location does not charge for the service because it's a simplest thing. To make sure, I called other locations in the area and they told me that the haircut I asked for would be included in the service since I got "bath & haircut". I also felt that the employee (I think she might be a lead or supervisor) I spoke to was a bit rude to me and was unhappy with something. So beware if you choose to go to this location for grooming service. Some of the groomer is nicer than other but for sure there's an employee there that's unhappy with her job and will give you an attitude. Also the price can be higher at this location than other. And for those reasons, I will not return to this location. read more

Grooming review for Jessica! She has treated my cats before, and this is the second time around that I really wanted to express my gratitude in how she takes such good care of both my cats. One has the worst anxiety, the other is fine lol. She has treated them as if they're her own, and I am finicky about who handles my babies. Like I am dead*** checking in to be sure they're not in a panic without seeing me, but when they're in her care they're so sweet and have given their full trust onto her, especially my anxiety one. She has this tendency of lifting her tail ready to "spray" and hisses (she's more of an all bark and no bite.) With Jessica, she's been meowing but more like talking to her. I really appreciate Jessica's sweet voice towards both my cats, thank you so much for grooming them, clipping their long nails (super sorry they won't sit still for me lol!) and making sure their ears are clean! Thank you Jessica!! We'll be seeing you again soon for another grooming session when that time comes :) read more

Thank you Lucero M for taking care of my 2 dogs. My dog ​​is a bit difficult to take care of. especially when cutting nails or cutting hair near the face. They don't sit still or sometimes growl. but Lucero M always does her job well. I am very satisfied every time I come to pick them up. Reasonable prices, good service and my dog ​​smells really good. read more

No recomiendo este lugar, las empleadas son muy groseras. Llame para hacer una cita para que la bañaran y les dije que mi perrita estaba incapacitada y no podía caminar y me dijeron que estaba bien, cuando llegue a su cita no la quisieron bañar porque no camina. I don't recommend this place, the employees are very rude. I called to make an appointment to be bathed and I told them that my dog was incapacitated and could not walk and they told me that she was fine, when I got to her appointment they didn't want to bathe her because she doesn't walk. read more

.... I'm so disappointed in the grooming. This was my first time at this pet smart. I dropped my dog off lady was nice, and i came to pick her up and the grommet made and intresting comment about how she saw flee bites on my dog... at the time I didn't think much of it but i came home to realize there were flees on my damn dog. It's me and my dog in my house and never has she ever had flees. Not been around any other person or dog with flees. read more

The groomer is pathetic and lazy. She tried to say my dog was aggressive after she used a rabies collar to drag my dog out of the kennel. Talked about how my dog was alligator rolling in the collar. Upon arrival I asked to see from a distance and out of sight, for them to walk back there to see this behavior myself. As I had previously told them over the phone, they just have to open the kennel door and she would walk out on her own... my dog did just that. She wasn't growling or barking or showing ANY sign of aggression what so ever. Immediately the response was, "That's a whole different dog!" I was speaking to a female employee when the groomer chimed in about my dogs aggression. I explained to her that any animal dragged out of an enclosure with a rabies collar choking her out would attempt to get loose. It was difficult for me to understand how she managed to shave my dogs body and tail with how "aggressive" she was being described to me. Her choice of word was "Active", my dog was TOO active. She could have said, "it's Saturday and I didn't have plans to deal with big dogs that are "active". She initially tried to decline my dogs service which is why I think this happened. Needless to say, it's MY experience and I won't be bringing my dog back. I will also add that while we waited for the groomer the receptionist was playing with my dog as she rubbed her belly. My dog came home with a shaved body and hairy face. This is technically a 0 star review. read more

Please do not bring your puppy or dog hear for a grooming service. This was the second time I took my dog and after his appointment he started scratching his butt a lot on the carpet and biting himself. This has never occurred in his life. I think what happened was they either shaved his bottom area with a dirty shaved or they cut him and made an irritation. My dog is now suffering from an infection from the tools that were used. I've inserted pics of what his bottoms looks like right now, I did have to go to the vet to get treatment. I spent more than $100 to get his treatment. AVOID THIS PLACE AT ALL COSTS! read more

PetSmart - Pet Stores Near Me - Garden Grove, California

Try to avoid this place as much as possible go the extra mile and go to another PetSmart this one sucks so much I went in for puppy pads and I was looking for a certain size pad so decided to ask the employee looked and me and said no we dont have that size didnt bother to loook and check so decided to look found large pads but when I saw them there was only two boxes left one box look like it was already open and destroyed but I took it anyways because I need it pads for my dog and I didn't really like to go back to PetSmart constantly so I took two boxes one box of brand-new the other one look like it just got ripped and went up to the front the guy literally saw me struggling with these boxes to get him on the cart didn't bother to ask a do you need help or anyting continue to walk in front of me anyways wont be coming back rather go to the hb stores read more

PetSmart - The way i got the box from the store - Pet Stores Near Me - Garden Grove, California

Bow-wow-wow-yippie-yo-yippie-yeah Bow-wow-yippie-yo-yippie-yeah Bow-wow-wow-yippie-yo-yippie-yeah Bow-wow-yippie-yo-yippie-yeah The 2 furry ones that run my house were all bathed and groomed here today and they look great. Angel even got a bow http://www.yelp.com/biz_photos/wkyLDcLqznqS6zCCgAXIRA?select=O99OW9ymMAggVix6BU0Bfg and Kuma wasn't having it since he didn't get anything special for being a good boy LOL. I used to take them to the other pet store but this one is so much closer so I will be bringing them here from now on. The store took over the space that used to be Big Lots and they just opened this week. They have a good selection of toys, foods, bedding for both dogs and cats. Also in the back where you can find things like fish and stuff to set up an aquarium. They also have a pet adoption area where there were some cats. The grooming area can be seen from within the store which I like so that you can see them all get pampered! The prices were reasonable. They have a price point that's used based on the breed of the dog. If you have a mutt like my son who's a lab/boxer they go by which breed is more prominent. Since he looks more like a lab that's the price he was charged. They hold training classes for puppies, new dog owners, socializing and even individual training. I may just sign up for training. Just to help with reinforcement as they have both decided not to listen to me. Yes I am slowing losing my pack leader status and that is not good! All the employees I spoke to were very friendly and helpful. Based on how happy the kids were when I picked them up I think they liked it and approve of coming back! Kuma and Angel approved ~ Ruff Ruff! read more

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Overall experience, I have never had a problem with this Pet Smart. The entire staff is welcoming and definitely pet friendly UNLIKE THE HUNTINGTON BEACH LOCATION. What I like about the Garden Grove location is that they don't pick and choose the dogs they groom. They're always ready for Dhino and know that whenever he comes in, he has A LOT of energy. BUT still take him at whatever time works best for my schedule. Definitely recommend GG over HB. DO NOT GO TO HB, depending on the size of your dog and the breed, they do not and WILL NOT accommodate your schedule. read more

PetSmart - Dhino modeling after being groomed by Viet! - Pet Stores Near Me - Garden Grove, California

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I have been gone to this location for many times, everyone did a good job, however, this time i decided to choose Ashly, and the result came out more than I expected. She did an amazing job, my pet is in a great shape and her fur is really shiny and silky. I am really happy with it. Thank you for doing a great job! read more

PetSmart - My pet Pomeranian. - Pet Stores Near Me - Garden Grove, California

5 Stars for the grooming department for making it easier to book online to see when my favorite groomer Kimberly is available to take care of my dog because my dog has to have a certain cut by my father's preference. Or else I would be whatever about her cut if it was my decision. hahahaha The store overall is also great, I usually write my reviews on customer service over reviews on food at restaurants. They always greet customers walking in no matter what and I love that they always smile at my dog when we come in. My dog take the attention away from me which is GREAT. haha Customer service is my top concern whenever I check yelp or when I review a place. So, one day if i get poor customer service, trust me; it won't be a positive review. read more

PetSmart - Fresh out the groomers! Thanks Kimmy! - Pet Stores Near Me - Garden Grove, California

They carry a huge variety of pet food. Its typically slow during the day and that's what I love about it. I am a new animal owner and enjoy coming here. read more

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I'm absolutely blown away by the grooming and overall customer service of this place. I was greeted right away upon entering by the cashier and manager MONICA, my groomer was named JESSICA, and she did such an amazing, amazing job on my sweet girl with frizzy shedding fur. She asked me along the way exactly what I wanted done, (I.e. Fur length on body, limbs, tail, face, etc) she brushed her teeth, trimmed her nails, cleaned her ears, and even tried cleaning her anal glands but says there was nothing there, nice! My pup was a little nervous at first, but got comfortable really quickly bc Jessica and Monica were so sweet with her. They told me it would take about 1-2hours, so I walked around the store and grabbed lunch next door. (There's also a movie theater in the complex). Great team work guys, keep it up! read more

PetSmart - Grooming by Jessica! - Pet Stores Near Me - Garden Grove, California

so a couple months ago my dog was cut by @PetSmart. After I gave them the benefit of the doubt and have gone back 3-4 times since then and now I see the person who gave Max a hair cut went so close to skin that if she would've tried to shave that part again he would've bleed. This should not be happening. Especially not a second time. @PetSmart employees should be trained to know how to cut hair without almost cutting the dogs. This is not okay. read more

PetSmart - Cut - Pet Stores Near Me - Garden Grove, California

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Amazing amazing amazing, literally was freaking out because my asshole of a dog chewed threw his very expensive kennel my fiancé & I just got him & I called asking if we could just replace the front but I spoke w/ angel & he helped me & did the most amazing job to a freaking out fur mom. He's amazing!! Give him a freaking raise!! read more

Drive through pick up I want to let everyone know about the best experience buying pet food. While being in "Corona lockdown" the pet food deliveries are taking longer to arrive. This caused a dilemma, since this is the first time I have run out of food for our fur animal. I went on different pet sites and saw they offered "curbside pick up" so I gave it a try, from start to finish it was "fast" . I called the store, since they don't give pick up timeframe online. The guy said "your order will be ready in 5 min.". We drove up and called store and it took them longer for recording than it took to come out to car, check ID, put in hatch. I couldn't believe it. To you workers at PetSmart rock . I sure appreciate this during this time. I would give 10 stars if I could. Thanks! read more

Hidden fee's. asked me to sign a medical release for a bath authorizing them to make medical decisions about my dog. Today petsmart lost my business forever. I made an appointment a couple day before for a bath and brush as they call it. I show up for my appointment and I'm quoted a price that is substantially higher than normal "holiday week" up charges apparently, did they let me know ahead of time? No. I had to question the attendant multiple times to find out why the price was high. Then just before them taking my dog, my baby in the back they ask me to initial a release that gives them the right to make medical decisions about my dog. Absolutely not, and of course they will not give my dog a bath without the release....bye bye petsmart.... :-( So much for years of giving them my business - idiots read more

PetSmart - Pet Stores Near Me - Garden Grove, California

This is my go to pet store for all my babies. Staff has always been really helpful and knowledgeable whenever I have questions. I have been to other locations and when I call on someone to help me in a section, they always take forever to assist me. I have never had that issue here. My first time here about a year ago, I came in to purchase an exo terra terrarium. It was a 50 gallon and I needed help to carry it into my car. The cashier was a sweet young lady and she offered to help me take it out. Poor thing was smaller than the terrarium but she managed to help me get it into my back seat. After this experience, I knew I would be coming back. When I first got my cat, Toshi about six months ago, I came here for all his supplies. Staff helped me gather all the things that I would need for my kitten. I had so many questions as I was a first time cat parent. I was confident in the information they were giving me and the supplies hey recommended. Fast forward to last week. I come here about once a month to purchase a heating lamp for my sulcata. I thought that this was kind of too frequent to be purchasing a heating lamp so I called the store to get a little more information on the product. I wanted to know specifically if this was normal or if I have the wrong wattage, bulb, etc. The staff member that I spoke to mentioned that it was weird that the light kept blowing out and told me to come in and they would exchange it for a new one! I was so happy because I only called for information, but for them to offer to exchange it was a blessing! I was able to get a new bulb for my shelled baby that night. Come here if you want accurate information regarding your pets and awesome customer service. If you don't care for those things than go to the one in Anaheim. read more

This PetSmart gives terrible customer service they wouldn't service my dog just today I had him vacinated. They said I have to wait two after he has been vacinated. I just wanted his nails to be trimmed. The lady said I should take him to collar and leash instead. read more

A racist vibe I should have heeded. I have a sweet little smart and consistent dog of about 9 years of age. I have taken her to other groomers and my regular groomer at the Fountain Valley Petsmart does a great job. So great it is tough to book an appointment even at that store. The grooming staff is that good. So To get an appt for grooming within my lifetime I tried other Petsmart locations and of course I got crap service. The cut is fine. What is not is my dog that is in shock and traumatized like I have never seen her before. She was abused and I have no doubt. Additionally, I told them that if they got water in her ear I would know and every time it happens she gets an ear infection. Easy to tell cuz she keeps shaking her head and is trying to expel the water. I guess I will have to fix their screw up but no way in Hell will I go to the GG store again. I feel like a fool in that I gave a 25% tip and a gift as well. Oh well. Did I mention I got a racist vibe? Yes, non-Whites can be just as racist as any race. [See La Raza] read more

Terrible customer service. Forced to buy a used kennel for full price. Female manager holding a brand new one, would not sell me the new one. Now I have a used kennel with NO handle. So dissatisfied and disappointed. read more

The girl who answered the phone was friendly enough and tried to work with me in making an appointment for my dog to be groomed. It seemed to be working out until she said I'd have to leave my dog there for up to 4 hours. Are you kidding? I would never leave my dog with strangers for that long. I mean 2 hours is a stretch. Even a dental appointment goes faster. So I'll be looking for a small business groomer for a more intimate experience. read more

Avoid this place!!! If could give this place zero stars I would.I took my dog for a grooming and the person who did the hair cut didn't have the courtesy to tell me that he cut my dog's neck. Javier,the manager of the grooming department, was in charge of doing the hair cut, and he was very inconsiderate by not telling me what happened. It wasn't a small cut was a big one. I called the store and requested to speak to the manager to tell them what happened and the employee who answered (Christina)pretended to be the manager. I tried to explain the situation and she just transferred my phone call to the grooming department, so I can speak with the same person(Javier) who hurt my dog and wouldn't admit what he did. At the end, they put me in hold after I requested to speak with the store manager like 4 times, and a person name Jessica spoke with me. At the end, nothing was solve they didn't admit their fault. read more

PetSmart - My dog's neck. - Pet Stores Near Me - Garden Grove, California

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This is for a salon Worst customer services I try make appointment for bath my 2 dogs They cant find in system I told them that i just brought my dog in a month ago instead of try to find out what is going on The lady was like I CANT CONTROL SYSTEM SO YOU WANT TO MAKE APPOINTMENT OR NOT IF you on your monthly period or if your husband cheating on you .. you should just stay home instead of go to work with that attitude .. read more

I used their curbside pick up to pick up carefresh bedding. It was my first time, so I didn't know where to pick up, so I called, and the lady responded and told me you pretty much pick it up in front of the store. There isn't any "pick up only" parking spots like some places have. My order was available right away, and the employee delivered multiple bags to my trunk. This is a great option, especially now that I'm heavily pregnant, and I'm trying to avoid catching covid before I'm due. read more

My favorite PetSmart location by far. Tatia and the others are awesome. I foster pups from time to time and things can get a little costly. Thankfully they always have specials and markdowns there that save me some money. I was there the other day and pretty much cleared out all the holiday items they had. The pups loved it. Despite the rap big pet stores get they local shops really do care. read more

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Today it was Stormi's first Grooming session. I spoke to Alisson a week before taking Stormi; she was very informative and knowledgeable. Stormi's fur smells, looks, and feels lovely. Great experience, we will be back. read more

Went to try and adopt a kitten I asked Matt the stock boy for help he said he couldn't help me it was all online only, funny when I asked the friendly lady at the pay counter she directed me to Matt and asked him to hand us the adoption forum that wasn't awkward.... :| read more

Store is ok thing I really disliked is the adoption program for cats!! Lady said They didn't want to let me adopt a cat because it might go outside the house and that they don't let there cats go out only indoor cats!!! What!?!? Horrible not like I want to adopt the lady too sheesh!! Ridiculous rule!! read more

Whenever I come here the associates are so helpful and informative that I think it's time to let people know. I came in yesterday and I was not a happy camper bc my mom's dog has some serious bad habits. Even tho I was in a bad mood, Jessica took me on. Brave girl! She told me about some products that I should try, told me that I can get the online prices in the store and if they don't work, I can return them, and even said I should try the training classes and told me how they work, the cost and duration. Very helpful and I will try the training classes. I left the store in a better mood and was glad that I had met Jessica who cared enough about what I needed even though she knew by looking at me that I was pretty angry when she approached me. Thank you Jessica! read more

The quality of health in the animals(reptiles and fish, betas and hamsters in the back is a complete joke at times. Some days they look like they are starved and unhappy and have a miserable existence. Do not support a company who's mission is to take care of animals and can't even be competent enough to take care of their own livestock and give them proper homes or conditions to survive in. I hope pet-smart wakes up and stops selling live animals. It's cruel read more

My favorite grooming place. Used to take my German Shepherd to Santa Ana store, but after their indifference when I called to complain, I refused to take him back there EVEN WHEN THEY OFFERED A FREE GROOMING. I was at the Garden Grove store once and remembered the great brushed out they had done, and seem to know how to handle large breeds. So I decided to try them out and expressed why I was so upset with the Santa Ana store (see note at end). I've been pleased with their work, and this last visit was exceptional. I have a female German Shepherd who tends to be very loud and doesn't have the same kind of confidence as the male did, so she can get intimidated and fearful if over corrected. Lucero handled her very well as she looked so relaxed and beautiful when I picked her up. They also recommended something for her dry skin and used products to help. They don't just add on things if not needed (like her nails, ears and teeth). I find the prices reasonable with the service and care your dog receives and highly recommend trying them out. (Note: I know they cannot take dogs outside to relieve themselves so I always tell them to call me if needed. My male shepherd would suffer vs going indoors. When I came to pick him up he was unusually anxious and he didn't even look like he had a good bath and any sort of real brushing. This is a dog who enjoyed his brushing and attention standing there. When I commented on his demeanor They said he wasn't himself and didn't really listen. So when we left he was still whining and just not himself. It was when he got to relieve himself I realized what had happened.) read more

Rude workers, I was not satisfied. It's understandable that we're in a pandemic but their attitude was not acceptable.

I come here to buy canned food for my pet maltese. So far all the staff here are very nice and friendly. I'm always asked if I need help, and when I do they are very insightful. The places is also very clean. read more

PetSmart - My 14yr old maltese, who has teeth problems and has become a super picky eater, ate these!! Whew! - Pet Stores Near Me - Garden Grove, California

AVOID THIS PETSMART AND THEIR ASSISTANT STORE LEAD "MARI". I've been coming to this Petsmart since it opened and I've never had any real issues until today. The turnover at this place is high since it seems like every time I go in it's always new faces and this Mari girl is the newest and worst of them. They had a rep from Billy+Margot last week who gave me coupons for some free items to try for my dog and if I signed up through the website I'd get more coupons. Since my dog liked the samples, i signed up to get the coupons (2 free items and one $10 off) and printed them out and brought them to the store. I bought several other canned foods and grabbed the coupon items. The checkout line ALWAYS takes forever no matter how many registers are open. So Mari calls me up, rings my items and when I present her with the coupons, which btw are printed perfectly meaning no streaks or lack of ink or anything , she looks at them then looks up at me and then back at the coupons. She tries to scan one coupon on the counter and with her handheld scanner without any real effort and it doesn't scan. She refuses to take any of the coupons because one wouldn't scan and per their company policy, if it doesn't scan they can't accept it. I told her it's a coupon directly from the company and showed her the email. She was adamant I needed to bring it up again so she can scan the digital copy but I told her I already printed it so it won't allow me again. She still refused to try the printed ones again so in front of her I showed her how wouldn't bring it up again and even when I got the error that I knew I would because i had already printed it, she told me like a broken records that it's company policy if the coupon doesn't scan they can't take it. I got fed up and demanded her to remove the items and so she could just hurry up and finish my transaction because I wanted out. The fact that she looked at the coupons and then looked up at me was uncalled for and made it seems as if she was discriminating. Would I seriously waste my time and energy to rip off Petsmart over a $10 coupon and some free items? I called another Petsmart, they took my coupons and I got my items without ANY problems. Clearly this store and Mari are the problem. read more

This is one of the worst experience I have ever had !!! . I am a regular in the salon . Never had issues until today . I brought my pets for nail trims . I had pet pet put on a leash and dragged were it was almost chocking her !! Then the manager Jessica was rude and incompetent!!! She blamed my pet being to anxious !! Then they proceeded to put the leash on my second pet which was hacking a bit and again the Jessica manager was quick to say no we're not doing her nails either!!! My pets have been there in several occasions never had any issue!!! It's more than obvious that the manager Jessica is not competent to be any type of manager!!! Extremely disappointed this is the worst ! read more

I will never spend a dollar at PetSmart. Awful corporate attitude against snake and large reptile owners. I asked about feeder mice and rats for my Reptile and the employee made a face of disgust as if I'm in the wrong for wanting to buy food for snake. My snake doesn't eat frozen mice and has to hunt for meal like a normal animal. Support Collar & Leash or the OC Reptile Factory. Reptile owners avoid this business. read more

Girls in the groomers were rude. So rude I was already there and I cancelled my appointment. If they treat people like that, imagine our pets. read more