Stacy, the employee who answered the phone, was helpful and courteous, when I called the store and she put me on hold to check available stock on an empty tank for reptiles. Specifically my girlfriend needed it for her turtles. My girlfriend ended up spending over $200 that day. This was a few weeks ago. The employee at checkout was nice and professional. Since we forgot to thank Stacy, we don't know if the cashier was Stacy or not. At any rate, thanks Stacy and cashier. This location has plenty of parking. Since it is shared with several businesses in the lot. This location also has a lot of stock of pet food and accessories. Particularly reptiles, cats, and dogs. read more

PetSmart - Stacy helped my love find a nice size tank for my love ones turtles - Pet Training Near Me - Hawthorne, California

The customer service here is horrible, I usually go to the one El Segundo much better, but because I didn't want to drive too far cause of the rain I decided to come here. The cashier ID 821010 not sure , if you having a bad day or ready to go home but you can definitely use some customer service training I will not be coming back to this location read more

PetSmart - I pick him up at 3.30 and he still looks the same smh never again - Pet Training Near Me - Hawthorne, California

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I went in on Tuesday asking for assistance, and the store employee Stacy gave me a hard time when I was looking for a specific brand of dog food. She told me she would try to help me and she didn't it. When I followed up for more help she said oh you don't see it huh? with an attitude and insinuating that I was dumb? Like hello grown woman working CUSTOMER SERVICE but she can't help with little things... This store is better for me since I can charge my car across the street but never again I will come. read more

I usually shop for food and Christmas pet toys. Today I needed my dogs nails trimmed and I looked up this locations yelp reviews and saw that it had low stars but decided to come give them a try. Ericka was able to fit me in for a nail trim and I waited while she cut a puppies nails and she was gentle and efficient. She apologized for the wait but I didn't mind. There was another large dog that was barking and being loud but they were cool, calm and collected and didn't rush that appointment either. I was very pleased with the attention to detail the staff had while it was a busy day for them. I spoke to the manager that was busy in his office but he was still very attentive to let him know about his excellent staff. I can't wait to book a bath at this location. Don't hesitate to try their grooming services. I also walked their store and the accident pole was fully stocked and the staff walking past me was friendly and asked if I needed help. read more

PetSmart - Pet grooming. The hair on floor was clean shortly after :) - Pet Training Near Me - Hawthorne, California

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We took our very rambunctious pitbull puppy here to get his nails trimmed and filed. I knew it would be a challenge because he does not want anything near his nails. They did a great job trimming his nails. I think with a regular grooming they just trim the nails. I paid for the deluxe grooming so they'd file them as well. We'll definitely go back. read more

PetSmart - Freshly groomed Marley with his PetSmart kerchief - Pet Training Near Me - Hawthorne, California

(See photo for full review) Quick summary: Do NOT bring your cats (or dogs) here or to ANY PetSmart Grooming salon. They do NOT read the notes you give them prior to the appointment, they carelessly put my cat through hell just to turn him away, when I called I caught them out on their lies and they couldn't give me a logical explanation. Coming from the person working at the salon, it apparently varies from store-to-store what their "policy" is. read more

PetSmart - Review - Pet Training Near Me - Hawthorne, California

The Hawthorne location does a great job with our big fur baby! Very professional and easy to book. I am always pleased with the trim and attention given to our pup. read more

Stay away from the Hawthorn PetSmart grooming salon, but if you do go, do NOT book with Ashley. First, I show up 10 minutes early and no one was even in the grooming area. The cashier had to go find her. Second, she did a horrible job grooming my dog and took 5 hours to do it. I would not recommend this PetSmart to anyone. The one in Mid City is much better. read more

Party is rude and has horrible customer service. I have brought my dog here numerous times with no issues. I was called and asked if I'd like to change my appointment and come in on Wednesday as opposed to the upcoming Sunday. I told the associate that I have to be at work at 8 but I could do an 8am drop off and be a little late for work. When I attempted to drop my dog off ( not his first time at this location) I was told that because of my dog's heart murmur they couldn't wait on him this morning because he couldn't be caged (too stressful) and they'd have to reschedule. I explained that I had already done a check in online and had they paid attention to it they would've scheduled accordingly. So, they refused to account dog, i had to take my dog bank home, I was extra late for work for absolutely no reason, and my dog still needs to be groomed . Horrible horrible horrible service!!!! read more

DO NOT GO HERE!! I had an appointment scheduled more than a week prior and today when my wife went in she was instantly denied. The groomer JENNIFER had no patience and her excuse was that my dog shots and vaccinations had expired but they were not! My wife kept explaining to her that they were not expired and provided the proof and date of when and where she got it done and when they expire. JENNIFER insisted that she can't take the dog today for a simple grooming because they were expired according to her. Which they are not. Wasted time and energy for this bull**it. read more

PetSmart - Pet Training Near Me - Hawthorne, California

Went in for a bath and groom for my baby girl and she came out looking so cute with her purple pompoms! I recommend this location and Osmara was so attentive and provided me with amazing service! Will definitely be coming back :) read more

i'm a regular at this location and i just have to say every time i walk in it's so refreshing to see these workers with such a positive and welcoming attitude, i had a question about my dogs diet and bibi helped me through all my questions im so grateful to have people care about my fur baby as much as i do. read more

I paid for dog grooming services via appointment at the Hawthorne PetSmart for a bath, furminator brush, and nail trim... and am completely disappointed with the services provided. They said it would take 1 hour to complete my pets service, but he was not ready until over 3 hours later. He still had hair all over him, his nails were not cut, and they clearly did not brush him with the furminator brush, because his undercoat was still shedding a lot. I spoke with the available grooming staff to voice my concerns and they did not care, as they said they were not the groomer who took care of my dog (who already left for the day). I spoke with a manager (I believe her name was Aleiysa), who said that there was an issue in the groomers that day and that they were very busy... she did not seem to care very much either. She offered 15% ($9) off the services, but I was so bothered by the horrible service that I just wanted to provide the feedback and leave. The groomer area/office was in total disarray with hair everywhere, angry customers with dogs that had been there for several hours and were not finished, and a staff that just seemed overwhelmed. I am never returning to PetSmart for grooming services ever again. read more

I've been a customer of PetSmart for about 18 years now and in the past year or so I have had four complaints from the store from my kids to my sister and now my husband customer service horrible I'm currently out of town and I sent my husband to go pick up some dog food. One of my Pitbulls is very sensitive. He cannot have chicken meal so it's very important that he eats the right food. He asked an associate for help The associate looked at him and said oh I don't know nothing about dog food and walked away. associates name is Adrian coincidentally I sent my daughter there the week before to pick up pee pads same associate explain to her he doesn't know much about pee pads, I find that kind of ironic how you work for PetSmart and not have any knowledge of two items, not only that but when he did help my husband he GAVE HIM THE WRONG DOG FOOD by the time my husband got back store was closed and my dog had no food. Such an inconvenience and there my poor dog would of been in pain and throwing up if my husband would of feed him read more

Called today asking for price on a heat lamp for reptiles when the rude female employee named Madison or Allison left me on hold for 10 to 15 minutes and then decided to hang up on me. Just for me to call back and her to be laughing on the other end of the phone. Then she said " you know we're busy right and you could just check the website?" First of all, how am I supposed to know you're busy when I'm calling second of all you could've just told me the price instead of being so rude.I did not find this very professional of her. Then after she gave me the prices of the heating lamps when she could've just done that in the first place. read more

Whatever you do. Do not select Jennifer for grooming. Unprofessional and unserious. She argued with my daughter about what breed he is. My dog is certified with lineage paper work. Lol. This was his first grooming as a 4 month old puppy. He was nervous and scared. She could not handle it. The other groomer tried to give Jennifer guidance to help and she failed. I ended up finding another groomer, same day luckily. 180 degree difference in experience. Look at her other reviews on here. Search Jennifer. read more

I really enjoy coming to this location. First off, I want to thank the puppy trainer Daya for leading the puppy training class and providing her expertise. She is very friendly, knowledgeable and patient during our class. She answers all of our questions and motivates me to practice what we learned in class at home. Also, I am so glad they keep the store clean so that my 4 month old puppy can work on social skills and practice safety at the same time. Because of my introduction to puppy training class, I will be signing up for the next level class. Keep up the great work!!! Thank you!!!!! read more

PetSmart - PUPPY graduation - Pet Training Near Me - Hawthorne, California

I noticed many of the reviews for this PetSmart focused on grooming but, that's not what my review will be focusing on. Mine is solely on the store, customer service, and the training department. I'll start with the training. I brought my dog in for training when she was 4 months old and she's now 8 months. We had the pleasure of working with Daya and she is amazing!! Daya is hands on, positive, and will make sure that you understand the commands. She will also suggest if you need to retake a class if your puppy is not getting the information. I also love her motto "you have to practice at home in order for it to work." I recommend coming here and requesting her for training. Customer service here is always nice and welcoming. I've gotten to know many of the employees after coming for training and each person remembers you and your animal. They are also very helpful if you can't find the product you're looking for. The store is also nice but, some of the items are out of stock often. I blame the effects of Covid so I can't necessarily hold it against them. Also, this store is ALWAYS crowded and will have a long line regularly. If you're in a rush just be patient because there's always a long line. I did notice also that they are short staffed sometimes. But again, I blame that on what has happened over the past few years because every company is short staffed. Overall, the people are nice and attentive. The store is great and Daya is the best trainer you could have. read more

Horrible customer service!!! Plus this one employee named Tiffany was rude to her other employees !!! Bad leadership.!!

Went in to buy fish for my tank. Got 3 female guppies, 1 male, and 2 ghost shrimp. I used $2 of My rewards. I sat the bag in the tank to help them acclimate to the temp and let my other fish swim around to get used to his new mates. They unfortunately all died (existing fish survived). PetSmart policy is to exchange dead fish within certain amount of time, so I went in the next day and asked for just that. Noe was great at explaining better options and making suggestions. The cashier was super friendly and helpful, but couldn't figure out why the system was asking me to pay while doing an EVEN EXCHANGE. She called her manager for help and in comes Nayeli with attitude. She was adamant that I had to pay the difference for my EVEN EXCHANGE because I had used my points and the points cannot be returned. On top of that, I had to pay $4.xx instead of the $2 of points I had to use. She was condescending and careless and refused to see beyond what she wanted. I asked for Rich's number, but she just gave me the 800# to customer service. I called customer service and they were baffled as to 1) why she had given me THEIR number if it was a store issue 2) why she was charging me to make an EVEN EXCHANGE and why she had made a big deal over $4. Mind you, I could cover the $4 and then some - but why would I put more money in a corporation especially if their policy is to do an EVEN EXCHANGE. Rich finally called and agreed to have me visit the store to complete the EVEN EXCHANGE. I went in and who assisted me? Nayeli. She was smug, kept asking if I would be returning the rest of the dead fish, kept joking with her coworkers, and never even made eye contact nor expressed any regret for her mishandling of a poor situation. I do not expect anyone to gravel, go beyond their pay, or to even have to apologize directly to me. I have only had 2 interactions with the Nayeli while she was representing PetSmart as a store manager, so I will not judge her, her character, nor management skills. I will say this, though - it would be wise to consider that a manager's role is not to prove you are correct, but to assess a situation, use critical thinking, and represent the company's best interest while providing customer service. If you are proven wrong, be empathetic and acknowledge it, don't get even more confrontational. As a manager, there should be no reason why your attitude towards a customer is uglier than how your employees interact with customers. You are supposed to lead by example. This was my favorite store to shop, as I take my 3 dogs there often to get groomed and get their essentials and even had pet insurance through Banfield at one point. After the interaction and their clear need for $4, I will reconsider. read more

If I can give this store less than a 1 start rating I most definitely would. I came across some dog treats & meat that were 50% due to the expiration date which I took to the counter for purchase and the lady with the glasses that was at the register was being extremely rude and not wanting to add the discount since it was according to her not on the meat packaging. Which I proceeded to inform her that the 50% sticker was on the box for both and she was more than welcome to check it out herself. She finally decided to provide the discount which I proceeded to tell her thank you and the dumb b**tch completely ignored us and rudely handed over the stuff we had purchased. If you do not like working or dealing with customers you are clearly at the wrong job. Go look for something that might suit you just a little better. read more

They were put a dry food over this price and wanted me to pay almost $50. Come to find out they were out and placed it there to make the shelve look full. Mgr young Hispanic 6:15pm pretty much said hey this is the price..... read more

PetSmart - Pet Training Near Me - Hawthorne, California

This place has such bad reviews i'm happy to report something positive for this location! Manager Rubin really helped us out with our issue, we purchased a 77 gallon fishtank and an item that supposed to have come with the tank was damaged and we hadn't noticed until well after we bought it home. I expected a gigantic FIGHT trying to get a replacement but NO, Rubin was very professional, located our receipt in the system although we lost the original which I thought would have been the worst of the problems but NO! He found us in the system with no issues and we received our replacement! A Very Professional and Smooth transaction overall and nothing but GOOD things to say! read more

PetSmart - Our 77 gallon Behemoth!! - Pet Training Near Me - Hawthorne, California

Horrible they lie and say that they need to shave my dog because of "matting". He did not have any matting they shaved him almost completely . They also cutt my puppy's belly. I picked him up and saw he had blood. They lied and said he didn't have fleas and when i got home i saw one on his belly. I'm not even sure they did everything that I paid for. read more

PetSmart - Cutt on his belly - Pet Training Near Me - Hawthorne, California

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Great. Personal experience was great. The front was a sweet lady mid 40's. Manager was great. Taught me how to use my app. Great stuff. Saving on deals from now on every time I purchase items in store front. read more

This store might as well be named Fuck cats, we only care about dogs. They have little to nothing for cats or it's always on back order. I'll never shop here again! read more

Today I brought my little best friend Kristyna for her monthly grooming with her groomer Jenny O. and every time I bring her in Jenny greets Kristyna with a smile and even though Kristyna is a little skittish Jenny handles her with a calm demeanor and every time I come to pick her up she is very clean, smells absolutely wonderful and looks beautiful. Thank you Jenny and thank you Petsmart. And I did not forget the rest of the groomers, thank you as well for doing an absolutely amazing job as a team! read more

PetSmart - Kristyna after her morning at Petsmart. - Pet Training Near Me - Hawthorne, California

As I stood in line to complete my return. Eddie was the only cashier "moving". Very polite. But, moving much faster than Daya. As she completed her transaction with the lady. The customer then asked her about a past experience and she began to EXPLAIN. Taking longer than it should have. She then left the check stand (with the line now growing) to pet a dog that was in Eddie's line. I asked her "ARE YOU OPEN".... She did not make eye contact but responds with "we'll be right with you". I said "No, I asked if you were open". Daya, wanted to be a greeter, not a cashier. She knew the line was growing. And ignored it. She did offer to take me next after she noticed that I was upset at that point. I declined and waited for Eddie. I did not want her to assist me after her responses. read more

Came late at 7:15 and they are closed. Totally understandable but the girl literally closed the door on my face without any recognition to say they were closed or anything. Basically I took it as get away and leave. I have been here before but this makes me not want to return after the skinny girl pretty much dissed me as a customer. She could have easily told me sorry we are closed instead of sliding the door quickly in front of me. read more

STAY AWAY! STAY AWAY! STAY AWAY! Last week I took my 2 year old labradoodle to be groomed here because my normal groomer was out of town. This place butchered my dog! Not only was it the worst cut he has ever recieved he ended up in the emergency vet three hours after I picked him up with both eyes uncontrollably pussing and swollen shut. I called to speak to a manager and have still yet to receive a call back. My dog has been subject to the cone of shame and on an antibiotic& steriod for a week now. Out $100 for the grooming and $300 for the ER visit following the grooming. If you love your animal please do not take them here, your four year old nephew could give your dog a better haircut. read more

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Do not go here. I made an appointment for my dog to get bathed and cut the day prior! This appointment was made at 10am, and when I got in there were no dogs there. My dog was scheduled to be bathed and cut! They told me 3-4 hours. Although I accepted and waited, I came back 4 hours later, only to have the lady in charge tell me "2 hours more", like it didn't even matter. They don't take the considerable fact that people actually want to see their dogs! Unless you want to wait exorbitant amounts of time, with little consideration, go here :) read more

I guess that's why I find the food I need here at this location most of the time because people on the reviews hate this PetSmart. What a shame I have a teacup and based on the reviews I will never ever take her here for grooming. She's already a handful when I do it. My original dog Mobile groomer on wheels whom was great and just a sweet person good with dogs moved to Arkansas sucks!! Now I just do it myself because I don't trust people to touch her and traumatize her. Never know what these people are doing behind closed doors to your dog. They can't talk we are their voices. Protect your pet people if you love them. Good luck! read more

This is for the grooming salon ( I really hope someone cares enough to read this) I had an appointment at 1230p to which I was 6 minutes late. Well I walked into the salon and there was no one in the front. The place was a total disaster. There was dog hair on every grooming table. It was just disgusting and unsanitary and the air had hair in it. Finally someone walked out and asked what I was here for to which I responded I had an appointment. She said oh it seems like you were late so your stylist started on another pet. Oh really in the six minutes I was late the stylist was able to start on another pet. Anyway I waited a few more minutes until she came out. She asked what I was here for and I told her I was here for the puppy bath to which she upgraded me to the puppy bath and trim. Great... Well apparently because I'm there on Friday the price is even higher. I was not happy because I called ahead and got prices over the phone. I will not be returning to the salon. They need to start cleaning and become more sanitary before any furmommy can drop their delicate baby there. read more

The girl that gave my daughter a bath and supposedly took off the flees, i waited 3 hours to have to rewashed her when I got home cause it's like she didn't take the flees off. I know that she wasn't going to get all of them but it's like she didn't really get any and mind you, she wasn't that dirty because she just got groomed 2 weeks before. So I spent 60/70 bucks for nothing. And there was a lady in the front with classes, she was rude asf. She better be lucky I'm working on my attitude. read more

Shaved my poor baby down so bad on top of leaving her tail furry, thankfully they fixed her tail but the fact that I had to drive back was irritating ok too of them not cutting her nails. I will never bring my baby back to be groomed this isn't the first time they have fucked up my dog hair cut read more

Do not purchase any fish from them! I just purchased a clown pleco from them and the fish died same day, as I walked in the house I saw it was DOA and I literally stay 15 minutes away from the store. They told me I couldn't get a refund unless I took the dead fish back to the store. I told them I have pictures of it. Before I flushed it down the toilet in the bag floating upside down with the other fish I purchased as well. Because I flushed it down the toilet because who the hell would just keep a dead ass fish around to go running back to the store same day during rush hour traffic. read more

PetSmart - Dead clown pleco - Pet Training Near Me - Hawthorne, California

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I give Kat in the reptile\aquarium department ALL 5 of these stars! HANDS DOWN! I took my son into Hawthorne pet smart around 5:30pm 8/4/19 NOBODY greeted us at the door we passed 2 employees that weren't occupied then once we got in the back of the store my son was interested in the banana ball python. I looked over at the cricket station and received a genuinely warm smile,eye contact, and greeting from Kat. She then offered to show us the frogs and the ghost shrimp and gave us something to look forward to before we finished shopping and left the store, Kat told us to swing by and visit the cats the one named Simba to be exact. Over all of it wasn't for her Exceptional Customer Service I probably wouldn't return to this location. ~Paradyz read more

Worse customer service ever! Grooming department specifically. If you don't want to work that day just call off. I cancelled my appointment with them immediately read more

I don't know who is running that grooming Dept, but whoever it is needs to check their employees on professionalism. They called me 1 hour before my appointment to tell me that someone called out and they can't take my dog after I booked an appt almost two months in advance for that day. When I called back they are just saying there is nothing they can do. Then I mentioned I booked for so long and her response was not my problem! I was beyond shocked and she said no one else can my dog because she is too big and I need to go on the app and reschedule myself that they do y help with that, wtf! Never using them again! read more

Smaller PetSmart, which means a bit cramped. There's been some effort gone into the layout and organization of the store, the fish/reptiles/small animals are kinda squished into a small display area at the back which is simultaneously neat from a viewing perspective and horrific from an animals perspective. Worst, when we last went in, the rodent enclosure had a fan that was making noises you could hear halfway across the store and all of the rodents were clearly both disturbed by the sound and disturbed by lack of sleep from it. We notified a store member who made the effort to seem very receptive to the request to have it looked at, but then who just walked around an endcap and assumed we wouldn't notice him walk back along the other side of the aisle :( We double checked we hadn't accidentally walked into a PetCo. read more