Went in to look for some supplies and saw a bunch of sickly fish and a chinchilla that was also visibly ill. Seems they should provide medical attention and not keep him out in the open where people can tap on his cage. read more

PetSmart - Sad - Pet Training Near Me - Las Vegas, Nevada

Clean place , nice service huge variety of products for a large amount of animals !!! Very expensive though.... read more

Walked in with zero knowledge on how to help my dog , Jess had no problem helping me walking with me through every isle explaining how I could help my pup let alone what exactly each product could or would not help my dog out very knowledgeable super kind & caring Hands down best customer service by far definitely only coming here from now on read more

Love the Petsmart at Hualapai Commons in Las Vegas Danielle has been grooming our Fluffy for many years and he looks like a show dog every time! She's kind, attentive to his needs, and we even take our newest member Lily there too for Danielle to give a tubby and nail trim too. Fluffy adores her. He's blind and still follows her all over! Lily is stubborn but so good with Danelle. We wish we could adopt her! Her talent is awesome! read more

This is my second dog trained at Petsmart. I highly recommend the beginner training but not the intermediate. My boy went through both and it may be his age, breed and the immediate progression to intermediate from beginner that didn't make it work. Each situation is different and it's always a work in progress. read more

PetSmart - Pet Training Near Me - Las Vegas, Nevada

I am so grateful to Karly at petsmart grooming salon at 5160 S. Fort Apache rd, she did amazing job! I had wash and haircut for my cat, Diego. He is perfectly shaved, he was not stressed out at all after I brought him home, the service took only 2,5 hour, usually it takes up to 4 hours and after my cat is very stressed out. In the end Karly gave me the brochure with the info about all the services Diego had and even comments how he behaived! Amazing service, thank you Karly, you are the best!!! read more

PetSmart - Pet Training Near Me - Las Vegas, Nevada

I feel like their grooming portion of their store should have a separate listing since it deserves a one star review. I took my dog there and they booked me saying it would be $40 for him to be groomed. I get there and they said oh yeah that doesn't include teeth brushing which was an additional $12 or nail filing which was another additional $12. Also if you want his anal glands cleaned you have to mention that to them since they don't automatically do it, but surprisingly that didn't cost extra. They only can do certain cuts too. For instance they can only leave the dogs hair as long as the longest clip attachment, which is not that long. That wasn't a big problem for me since I like my dogs hair to be short but if you are a dog owner that likes the longer hair look I would take him somewhere else. The haircut itself was not very impressive. They didn't go as short as I would have liked on his face and his hair on top of his head was laying down very flat when I got him which looked very strange to me. At first I thought they cut it real short on top but no. It was that it just had no body to it and looked quite strange. I don't think the quality of products were good or maybe they didn't blow dry him...I don't know. I also didn't like how when I picked him up he was locked in a cage that was stacked on top of other cages. My baby was really scared. He isn't crate trained and for him to be up that high all alone by himself for who knows how long was enough for me not to ever want to bring him back. You could tell when I got there he was ready to go. They kept him there for about 4 hours or so. I wish I had been forewarned about the crate I might have taken him somewhere else to begin with. The redeeming quality about this place was the report card. It was nice to get a written card back telling me how well he did and what areas were tended to. There were some coupons in the report card so you could use in the store. Never did though. We were quite ready to get out of there when I got him. I've found another place to take him to now and know that this petsmart grooming is a big waste of money compared to what he gets at his new place. If you are looking for grooming services I suggest looking around at some of the local groomers in town that specialize in such things. Your dollar goes further and they do a better job. Wish I knew that from the beginning. Hey its a learning experience though and I'm still learning how to be the best dog mom I can be. As far as their store goes it is really hit or miss. I've gone there and paid $20 for a harness only to have him chew through it and need to buy another one 3 weeks later. When that happened I went back to petsmart and got the same exact harness but this time it cost me $5. I expected to pay the same $20 so I was pleasantly surprised when it was a quarter of the price. Still not sure why though. There was no price tag on it either time I went. so it was always a surprise when you get to the register to find out how much it costs. Not sure whether to be upset I paid $20 the first time or happy I only paid $5 the second time. Sometimes they have some good sales on their dog clothes. I've gotten some clothes marked down to $5 a shirt on lucky occasions. I would say they have a bigger selection of clothes than some of the other "pet co"mpanies but that they are of thinner and cheaper quality. So I guess you ultimately get what you pay for. Came here looking for a retractable dog leash only to be blown away by their prices. $50 for a leash? No thank you. read more

PetSmart - The report card they gave me after getting my dog groomed with them. - Pet Training Near Me - Las Vegas, Nevada

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This Petsmart is horrible. A few months ago, I was in the area and stopped by to pick up some cat food. It wasn't in stock. So I figured since I was already there, I'll buy more dog treats. But guess what? Those were not in stock either! I ended up driving to the Petsmart on Fort Apache & Tropicana, which is the location that I usually go to. They had everything I needed on their shelves! About a month later, I was in the area doing errands and needed to buy cat food again (I have 3 cats). I thought, Ok, maybe in the past I just happened to stop by on a bad day. Maybe they didn't have enough employees working to restock the shelves. Walked in, stopped by the cat food and dog treat sections and again, NOTHING! Seriously, WTF? An employee approached me while i was in the cat food aisle. I pointed and asked if they had the food I wanted in stock and she said "What we have out is all we have. But you can check back later in the week." Gee, thanks lady. Headed to my usual Petsmart and found everything I needed. Soooo how is it that other locations have things in stock but this place doesn't? Don't waste your time here folks, you will be disappointed! read more

Nice selection of products, and easy to navigate the store. Not always easy to flag down help. But they have what you need. And, a grooming station behind a window so you can see your pooch get a haircut. The people are mostly friendly, staff and patrons. Prices are what you'd expect (a little overpriced). But they do have a rewards program, and occasional sales. So far, every Christmas they offer a pet's photo (with owner in tow) with Santa! read more

I had a horrible experience with this particular petsmart. I took my puppy to here to take a picture with Santa and they never sent it to me of the picture that they said will take roughly four days I called and they told me they couldn't find it and they lost the picture ‍was angry because they don't think you waste time not going to work. . the problem is no more appointments online. So now I have to come without appointment and lose a day of work. They have a horrible customer service.. read more

Once again, stock was limited--1 bag of what I wanted. The staff had no idea if/when it would come in. "We get three deliveries a week. Try Sunday." I'll go to the Petsmart on Fort Apache and skip this place. They have no clue. The Fort Apache store is smaller yet is ALWAYS fully stocked. read more

As a semi-constant customer, constant when I need crickets, I am in the store a lot. It is clean, and well staffed. I love the manager, the cashier, the front end staff. I used to avoid this one because of one employee, I am imagining she moved on to work at some DMV somewhere. The tanks are clean, and the animals cared for, which is all I generally care about. I don't mind being ignored for the sake of taking care of the critters. Here I don't have to choose. My Granddog has taken three sets of training classes here, and Danielle is a saint to put up with him and his first classmate. Now he a VERY wellbehaved giant Pit Bull. An ambassador of the breed, which he was NOT before those classes! I drop by sometimes when I am not coping with pain issues and they carry my heavy purchases out. Generally I won't let employees do this if I can't offer a tip, however they pay attention to my winces and usually only ask now if I am making owie faces. read more

Super big store that's why I love this location. They always have cute doggie bowls and clothes. There's literally nothing you can't find here. read more

PetSmart - The stuff I got for my baby. So cute! - Pet Training Near Me - Las Vegas, Nevada

I don't own any pets, but I came in here to look for a light bulb for my brother-in-law's fish tank (15 watt, T8, 18 inches). They didn't have the brand I wanted, but they had a better one available for $11. I don't know if that is a good price or not. The plus was that I didn't have to run around the store to find an associate; one came up to me and asked if I needed help! ( for that). From what I saw, they had hamsters, guinea pigs, birds, crickets, lots of fish, and even frogs. They also groom pets here. (I went around Halloween and they had the cutest costumes for dogs/cats! They had a lobster and shark! Haha.) I probably won't be coming back because I don't need to, but I would recommend this store. It was clean and friendly. read more

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Retail 101: employees of the store should park farthest out in the parking lot and leave the closest spaces for customers. The manager here parks his white Jeep right in front of the store...how rude! read more

If Donald still works here, you don't want to shop here. Abusive to his staff, has no idea how to handle animals and openly refuses to help customers with animals- he's the pet care manager and won't actually run the department. He filled a tank with ick-covered fish and genuinely thinks the COVID vaccine is a microchip. Is this really the quality of people PetSmart wants to keep? read more

I drive out of my way to go to this location because the employees ROCK! my favorite employee is Erika. Eberytime I go in shes always smiling and goes above and beyond to make sure I was able to find what I needed or if I need help out. This is why I give them 5 stars, these 5 stars employees keep us coming back. Thank you Erika and crew read more

Came in for fishies :) Didn't leave with fishies :( I had to wait 24 hours for the water to run clear... or the fizzies will be emo read more

Grooming and training stations available here, plenty of pet food and toys, but not too many animals. I will say that the fish selection seemed really good- but I don't currently have an aquarium. Had hoped to see some pups or bunnies but only really saw lizards and guinea pigs. The real purpose of my visit was to get a new litter box though. Had gone by a few grocery stores but didn't see any, came here and found a few unique options- the Litter Dome especially looked cool, however I have a three legged cat who is fat and clumsy, and the options available here all seemed to have small doors. I worried my cat would get stuck or be unable to use it, and I'm not entirely sure how or if you can return a used litter box. Figured it better not to risk it here. Pricing was a little high for my liking too, but if you're in the market for a $50-$100+ box for your pet to poop, come on down! The self-cleaning ones look pretty fancy, but the refill cartridges and bags and other accessories, as well as the potential for small parts to break, discouraged me from purchasing such an option. Not greeted, approached, addressed, or offered help by any associates during our visit. read more

Went to the store for the cat adoption. I've been looking for another kitten. When I tried to enter the cat room, a rude lady came out. I asked about the kitten in the window,and she told me she is going home and that there are no other kittens. She would not let me in and walked away from me. Actually, this has been my experience every time I've tried to adopt a cat from this store. 2 years ago, when looking for my present kitten I was treated rudely at that time as well. These people are supposed to be there for the animals, not their needs. She could have at least stopped to speak with me and maybe direct me to another adoption center. I will just wait until I get one from the neighborhood, like I did before. I will spread the word that PetSmart is not there for the sake of the animals; they are selfish, lazy people. read more

PetSmart - My new aquarium that Jessie helped me get set up for the entertainment of my girls! - Pet Training Near Me - Las Vegas, Nevada

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I scheduled my dog for appointment for grooming at 9am. However our notifications to my cellphone changed the appointment to 930am. And the lady was unable to take my dog to be groomed. I think it was terrible and horrible customer service. She did not try to work with us and just said we can schedule another day. read more

First of all thank you Petsmart for holding Adoption Events. Giving a homeless animal a furever home means the world to me. I am an animal activist and advocate for the voiceless for all animals. Please spread the word about adoptions at Petsmart every weekend at a variety of locations. Check with the store first. Another thing I really love about Petsmart is the fact that they allow exchanges on food or product your animal does not like. I was trying to change my cat food to a better hairball product the first bag I bought they didn't like, I went back to Petsmart no problem they exchanged it for me for another brand. Can you believe they didn't like that one either!!! So on my third trip I think I found it. The second time I came back I got a buy one get one free cat food so when I brought it back to exchange I actually donated the free bag to the homeless pets, and exchanged the other bag. I chose Nutro Essentials Hairball Formula. read more

PetSmart - Curious why the windows are no longer clear. Non transparency bothers me. - Pet Training Near Me - Las Vegas, Nevada

This PetSmart is awesome!! I have a pet toad and he needed food to eat since we just got him. The worker that helped us recommended crickets but he didn't eat the crickets and the crickets were dying very fast. So then we tried out Super Worms and my toad would eat then alive or dead. But one time we got a batch of Super Worms all of them were dead. When I first went to buy a place for my toad to live in I saw a lot of unique pets like snakes and tarantulas. That is why I recommend this PetSmart because they have great employees and choice of food, pets, toys, and tanks. read more

Nice people work at this location. I had a question about feeding fish duckweed for an aquaponics setup because I'm a newbie and still trying to figure out this aquaponics stuff. Alexis in the fish department was very helpful explaining about duckweed and the proper small fish to purchase for a plant aquaponic setup. I highly recommend this location. read more

I absolutely love this location!!! Every time I come in the staff is nothing but helpful and friendly. I always find everything I need. Also it's absolutely amazing that they work with The local rescues here in Las Vegas and allow adoption events every week!!! read more

I purchased a Kong bed, advertised indestructible and she destroyed it with less than a month. I made a few attempts to find a solution for the problem, i was told by a store cashier that i had to contact Kong directly, so i wrote an email to customer service and they told me that i had to file a formal complaint with Pet Smart customer service. After a few days after my complaint was filed, the store manager from the Summerlin store on Charleston blvd, called me apologizing for the inconvenience and offer to replace the bed with a new one. I am very satisfied with the final result. Thank you To the store manager. read more

I scheduled an appointment on line for grooming and was not only emailed the day before but texted that my appointment was the next day and the time. I came in for my appointment and when I asked how long she said my groomer wouldn't be in till 11:30. No one called and told me that. They wanted me to leave my dog for 1 and 1/2 hours in a cage until the groomer was in. I cancelled. I should of received a phone call. read more

This 5 star review is strictly on the grooming department as I've had some mediocre experiences with employees in the store. When I called to make an appointment I spoke to John in the grooming department. He was very patient with me as I told him my concerns that my rescue dog, Cooper, was timid around new people, fearful of men and currently matted. He immediately recommended Simone and after today I can see why. Simone was caring and very detailed in explaining how short they would be shaving Cooper and different options as he grows out. She said they would be using an oatmeal shampoo to help treat his skin and explained what type of grooming tool I should be using at home to help keep him from getting matted in between grooming visits. I was emailed an adorable picture of Cooper once he was finished being groomed. They also sent him home with a "pawgress" report of how he did during his visit and what services they did which I appreciated it. We believe he's a maltipoo/terrier mix and the base grooming price was $45 plus $17 for the specialty shampoo and conditioner, teeth brushing, bandana and charm, etc. Well worth it. I've already booked his next appointment with Simone. I wouldn't want him seeing anyone else! read more

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HORRIBLE EXPERIENCE TODAY!!! 1. Totally disregarded a grooming appointment for today made 3 weeks ago. 2. Didn't notify us of a price increase in grooming fro TWO dogs. We've been customers at this facility for 10 years. More importantly, do you not THINK to post something important? 3. Manager Shawna has ZERO clue that a price increase had even occurred. How is a manager unaware of prices changes tell alone your staff or tell customers? 4. I said as we were leaving, " After today, you've lost us as a customer." Simone, a groomer responded, "OK." 5. Called to speak with your store lead Monica about our awful experience today ~ magically, we got disconnected! 6. Called back an Monica answered the phone to explain she was at the register and would call me back in an hour! WHAT?!?!?!? The lack of professionalism is TRUELY APPALLING! Petsmart doesn't deserve our business and our dogs deserve better treatment! You've lost a VERY LOYAL CUSTOMER ~ too many other places to get grooming done and who appreciate the business. read more

This is a review for the grooming. I have given up trying to use this store! Here is what has happened to me. I have scheduled 4 appointments and only once did my dog get groomed. Two times they have called on the day of my dog's appointment and said someone is sick and they had to cancel. Another time they said that had to shave my dog because of "knots" which is not what I wanted. I took my dog that afternoon to another groomer who took her time and groomed the dog the way I wanted. I would not bring your dog here. A collection of irresponsible and inexperienced groomers. I give up! read more

I just want to thank the team of Ladies at this store. From Alexis, who is super knowledgeable about her department that I am still impressed, to Liberty who went above and beyond to fix a problem that I had encountered with our new fish tank. I love my tank and am very pleased with the outcome. Thank you ladies. read more

I recently went into your store: Summerlin Store #1025: 9775 W Charleston Las Vegas, Nevada 89117 I enrolled my dog in the dog training classes. The first class we attended (09/02/14)...no one showed up so it was canceled. That is no one showed up BUT ME and my dog the instructor. I was told to come back on Thursday (09/04/14) at 10am for a different class. I showed up on Thursday for the class and yes the instructor was there...but again...I was told the class was canceled. The instructor did go through a couple of "examples" with my dog, but no real "training" was done at either meeting. Again I was told to come back at 9am on Saturday (09/06/14). I was there and NO ONE showed up...not even the instructor!! I have requested a refund from Petsmart. I will update this review once I get it. We'll see how their customer service is. On a side note...I do love this store. I shop there all the time. I do not however recommend their dog training classes...that is ALL this review is about. It is not about the store itself or the grooming salon...all of which are excellent....the one star I am giving is for the Pet Training only. *Update* I did finally get a refund from PetSmart. A month later I get a call from one of the trainers. The message she left on my voice mail stated the Saturday class had been canceled and she apologized for any problems this may cause. HELLO...I haven't been into a class, I got a refund! I have started shopping at a different PetSmart....obviously this one needs some improvements. read more

GROOMING DEPT: I had my two dogs washed, cut and groomed here on two separate days. I paid for the whole shebang. First, I don't understand their customary procedure for washing first and then cutting. My dogs came home with hair falling out in my car and on my couches. One would imagine a cut and then wash would be the proper order of dog grooming. Second, I paid extra money for the use sensitive shampoo on one of my skin sensitive pooches. Both dogs came home without any fresh, clean, just shampooed scent. I don't believe that either one of my dogs were washed. I think they were cut, kenneled until sufficient time passed and then I was called to pick them up. Particularly my second trip, it only took and hour and a half. I don't think so. I felt deceived and lied to my face. I am NOT returning and I will spread the word. Mobile grooming may be the way to go. read more

Went to have my new rescues groomed Orion and Gaia come out beautiful Thank you Simone! You really made them look and feel awesome Your kindness is a plus Will be seeing Simone next time read more

We wanted to like this Petsmart, and for the most part we do because of Banfield. The truth is however, if it weren't for coming in for the Banfield wellness plan, we would never come to this Petsmart. It's pretty much a big warehouse, and while it does have a bunch of stock, it just seems a bit run down and impersonal. We also have had a few bad experiences in the short time we have been going here. The first was when we wanted to buy our brand new adopted dog a collar. We found one we loved, and walked over to the register with our like 50 dollars worth of other items. She gets to the collar, scans it, and says oh it's a penny...we can't sell this to you, it's no longer available. We said yeah, but it's on the shelf, you can't just put a price on it? It said 10.99 on the shelf, we're willing to pay that. She just said no, I can't. And seemed pretty disinterested. The second was for pet grooming. We got our dogs nails ground down at their grooming area, and unfortunately we just got a very bad vibe. The girl that did it seemed completely uninterested, and didn't seem to like animals all that much. Maybe she was overworked, or just hated her job, but we didn't feel comfortable at all watching our new dog struggling to resist and her just staring into the distance like FML. We won't bring her back here, that's for sure. We love the Petco that's less than a mile away, so next time we will be bringing her there. The prices also seem to be very similar if not more expensive than Petco, so from now on we are doing our dog shopping there. Although we can't help spending money here because we do bring our dog in for a vet visit, then want to pick up some treats, toys, etc. To be clear, this isn't a review for the Banfield here, which I would give a much higher rating to. read more

Went to almost all of the groomers on the West side before stepping into this Petsmart, and I am very happy with the grooming department - it can get a little pricey (walked out paying $60 once, but in their defense he did smell delicious and had a bandana...we forego the bandana now) but they make my little dog look better than anyone else has! Good selection of foods, going to try out the training department so I will follow up with that. Only complaint is the occasional cashier-shortage and long lines, and the fact that people tend to drive way too fast and don't stop for pedestrians, so getting from your car to the store can sometimes be treacherous! read more

Absolutely terrible service, I will never bring my dog back here again. Because of my dogs experience he is now aggressive towards other grommers and the traumatic experience caused my dog to have major bathroom problems. My car is covered in blood and stained and absolutely ruined. I was not offered anything even after the terrible experience I had the manager herself a response was "we're not trying to say it your fault or anything" when I didn't even leave the parking lot before my dog started gushing blood all over my vehicle. please learn better services and treat animals better. I will never go here again keep the services I payed extra for I will not be back. read more

We love the folks at the Pet Salon here. Ask for Jenna and let her go to work pampering your dog. The store is constantly out of stock. My wife and I joke about the shelves here - It's like a Walmart in Fort Lauderdale, two hours before a hurricane hits. It's just empty. I would really choose another place if you are looking for anything specific. If you want to rummage through the bargain bin of half-eaten dog toys, you might get a good deal. New, experienced management would help at this location. read more

If you have pets, you have probably been to one or more Petsmart locations. The special refrigerated pet food is what I purchase. This Petsmart location is dirty; the refrigerators are filthy. I have mentioned the filth many times, but it is worse now. Not only is there food debris on the shelves but also insects. Find another Petsmart read more

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Petsmart, the big dog in the world of pet stores. If it were a dog it would be St.Bernhard, big cumbersome but ultimately friendly. Grooming is always busy, I have used them a couple of times but I prefer a smaller operation where you can talk to the groomer and they don't seem to kids with clippers and a 20 dog target per day. I may be wrong but it seems to be a production line. Lots of accessories, every type of leash, poopie bag and silly doggie jacket that you can think of.... Food? What do you need? It's there... Training: I have been taking the puppy, who I thought was untrainable, but who is shaping up nicely. She's graduated basic training and is now on stage 2. Friendly trainer, Michelle, always supervised and I would actually give the training 5 stars were it to be reviewed separately. Your leashed pets are welcome in the store,there's plenty of parking and even a vet on site. If you have a pet you've certainly been here for the vast selection alone. Good place. read more