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    PetSmart

    3.0 (13 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Carol L.

    First, let me say the staff here is very knowledgeable, friendly, and welcoming. The problem is not with the staff or the products that they carry. The problem is with the store. They mark things on sale, but they don't change it in their computer. So you think you're getting eight dollars off a toy or item and you're getting nothing off. So if you're buying one item, you'll probably notice. But if you're buying dog food, cat food and many other items, along with your sale items, you may not notice till you get home. This has happened on more than one occasion so I've decided to now do a review on it. I feel like the store is doing it purposefully to make money behind the scenes. Those customers that aren't paying attention and checking are unknowingly paying a lot more than the sale sign indicates. I went back to the store the same day within an hour to show them. Their sale signs showed them much lower than my receipt and I got a $38.00 and change credit that I missed out on the first time. These items that were on sale but the computer didn't give me the discount. This is beyond frustrating. I feel like Pet Smart is trying to pull the wool over their customers eyes telling us we're getting a discount and then not giving it to us. Like I say, this has happened on more than one occasion. Thankfully, the store clerk was super friendly and nice. I was patient and she took pictures of all the sale items so she could verify it on the receipt. It took a little bit of time but it was worth it. Check your receipts people.

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    9 months ago

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    10 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    14 years ago

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    9 years ago

    do your homework by checking prices at the OTHER pet stores, I found this store is charging $3 more for the exact same dog food.

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    Ask the Community - PetSmart

    American Caniner - Our clients

    American Caniner

    (13 reviews)

    American Caniner deserves 100 stars! We had a fantastic experience from the very start. Anya…read moreanswered the first time I called and patiently listened to the issues we had with our rescue dog we got from San Antonio, TX (we live in the Akron area). Then she and Jacob asked a lot of questions and listened intently at the consultation appointment. Gunther had issues with aggressiveness when he was scared or unsure, he was very hyper and spastic, and we could tell he just didn't know how to behave as a dog in a loving home. We opted to send Gunther away with Anya for the 4 weeks border/training program. He came back to us a completely different dog! Gunther learned so much with Anya! He is a super obedient dog and overall has really calmed down. No more jumping on people, no more aggression, no more spastic behavior, no more scarfing his food...he is visibly a much happier dog! He now understands what is expected of him and he really wants to please. We are so thankful for Anya and her team. We have since participated in group walks and Anya is so caring of and concerned with all the dogs. Anya is also a very kind and patient human trainer (the reality is we dog owners often need as much if not more training on how to handle ourselves!)! No regrets, worth every penny and every bit of time!

    Anya and Jacob are awesome. They know their craft and my pup responded really well to them. That to…read moreme is an important sign. She was excited to work and learn. She never was afraid or timid of them. Great job and she is a better trained dog because of them!

    Central Bark Doggy Day Care

    Central Bark Doggy Day Care

    (29 reviews)

    I've been bringing my dog to Central Bark Doggie Daycare in Broadview Heights for grooming for over…read more10 years. In that entire time, I have never missed a single appointment. Even when they've canceled on me at the last minute and put me in difficult situations, I continued to support them and even referred others. at the This is no reflection on the groomer. I am hoping they didn't tell her. About a month ago, my younger brother passed away unexpectedly. That same week, I missed a grooming appointment -- the first one I've ever missed -- and realized it about an hour later. I immediately called to reschedule. Instead of any understanding, I was told I would be charged a $35 rescheduling fee. I explained the situation, apologized, and even offered to tip the groomer extra. The woman on the phone was rude, completely unsympathetic, and told me they could not book another appointment unless I paid the fee, even offering to charge the card on file. I declined and then emailed the owners. It's now been about a month, and I have received no response. I understand policies exist, and I even understand that the employee was likely just following them. But as a business owner myself, I also understand that there are moments where compassion and common sense should outweigh rigid rules -- especially for a loyal customer of over a decade. I don't typically leave negative reviews until I've exhausted every avenue with management, but the lack of response speaks volumes. For the sake of a $35 fee, you've lost a loyal customer of 10+ years. That's incredibly disappointing. Do better, Central Bark.

    This is the only daycare I would send my dogs to. The staff are sweet, informative and all around…read morewonderful!!! They truly love the dogs in their care!

    PetSmart - petstore - Updated May 2026

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