Cashier Caryn she was very kind when I had difficult time finding the fish that I wanted and this PetSmart grooming is very good and my pup looked very good and I got him a shirt read more

PetSmart - Pet Stores Near Me - Macedonia, Ohio

Customer service in the grooming department: I've been taking my puppy there regularly, he's only 1 1/2 years old, never had any issues before, I've always had him groomed by Devon and he's done a great job. Today I took him in for bath and brush out. They were busy, they tiold me they were planning on being done by 4, no problem, then she said, well "we might not be able to dry him all the way", I thought well that's weird, but. it's summer I'm sure it'll be ok, I never even made it out of the parking lot when they called me to come back and get him he's too "anxious" not behaving in his crate. I'm not trainer or groomer but isn't it there job to know how to interact with the doggies? He's a puppy of course he's excited and very social. I feel like they were just overbooked and looking for an out. I would've had more respect for them had they just said hey can we reschedule we can't fit him in today. I took him down the street to pet supplies plus and washed & dried him myself, was out before 4 pm, no problem. I paid less there for 5 washes than 1 at PetSmart. I really like Devon, but I guess after such poor treatment I'll look for a new groomer and stop referring people there. Poor customer service. I have a doodle, they are sensitive, I think his feelings got hurt. Makes me sad. read more

They took all my pet food and flea killer , etc that was left over for my dog who had lung cancer and was suffering. They gave it to a rescue group. It was nice of them. We didn't know what to do with it. It was perfectly good. read more

First, let me say the staff here is very knowledgeable, friendly, and welcoming. The problem is not with the staff or the products that they carry. The problem is with the store. They mark things on sale, but they don't change it in their computer. So you think you're getting eight dollars off a toy or item and you're getting nothing off. So if you're buying one item, you'll probably notice. But if you're buying dog food, cat food and many other items, along with your sale items, you may not notice till you get home. This has happened on more than one occasion so I've decided to now do a review on it. I feel like the store is doing it purposefully to make money behind the scenes. Those customers that aren't paying attention and checking are unknowingly paying a lot more than the sale sign indicates. I went back to the store the same day within an hour to show them. Their sale signs showed them much lower than my receipt and I got a $38.00 and change credit that I missed out on the first time. These items that were on sale but the computer didn't give me the discount. This is beyond frustrating. I feel like Pet Smart is trying to pull the wool over their customers eyes telling us we're getting a discount and then not giving it to us. Like I say, this has happened on more than one occasion. Thankfully, the store clerk was super friendly and nice. I was patient and she took pictures of all the sale items so she could verify it on the receipt. It took a little bit of time but it was worth it. Check your receipts people. read more

PetSmart - Pet Stores Near Me - Macedonia, Ohio

I took my dog in to the grooming department and there was dog hair from several different dogs at every station. No was cleaning up or sanitizing after each dog. I ask the groomer why was it so dirty. He states they will clean up before a new dog is put there, but while he's talking another groomer comes out and just sits a wet dog on top of the dog hair that is already there and starts drying the dog. I tell him this unsanitary and you don't know diseases or fleas these other dogs may have. He had no comment so I cancelled my appointment and reported to the manager. I do not recommend wish I took a picture read more

I love this PetSmart location. I currently have a 7 month old bullmastiff puppy who is a gentle giant that is scared of the world. I called in to talk to the manager about getting her set up for classes and the lady on the phone was so kind and explained everything to me in detail of how it works. Since I know my pup is scared easily I decided to take her in a few weeks before classes start to get her used to the environment. Although she was terrified in the beginning the workers were all so kind and welcoming and greeted her with so much love and warmth. They all had treats on hand and were giving me tips on how to help alleviate her anxiety. They even gave me a free pack of treats and a coupon for more in the future. I'm very excited to begin her classes next month, as all the workers seem so knowledgeable and kind. read more

PetSmart - Pet Stores Near Me - Macedonia, Ohio

Grooming Center Review: Not a fan and will never return. A little over a month ago, we got a new puppy. He's just over four months old, so he had not yet ever been groomed because he needed his rabies shot, which happens at 16 weeks. Once we got his shots/vaccines all squared away, we scheduled him to be groomed at Macedonia Pet Smart. We chose this location for two reasons: 1. most of the reviews were really good and 2. they assured us they could get him in ahead of the holidays. We booked him for a full grooming (bath, cut, teeth, etc.). Issues started the moment we arrived onsite. First, they told us they don't actually do full grooming on puppies for their first time. No one mentioned that before when we spoke to them or called to tell us this ahead of time. They waited until we got there, which felt like a shady money grab. When I asked why they let us book it this way, they had no explanation other than it shouldn't have happened and they'd see what they could do. Had we known that part upfront, we would have gone elsewhere so we could get him fully groomed. The poor puppy could barely see from all the hair growing over his eyes. However, with this now days before Christmas, everyone was booked until after the new year. He really needed to be groomed, so we were stuck. Fine. We said we'd take what we could get at that point. An hour after dropping him off, they called to say he was too skittish and nippy to be groomed and there was nothing they could do with him that day. "Maybe you can come back another day when we're not so busy and have more experienced groomers here," they said. Now, I am certain our puppy was skittish and a bit nippy (not overly aggressive because he just isn't that way) with this being his first time, but I am also certain that they have encountered this with many a puppy their first time out. Right? What a complete waste of time - not only were they not honest and upfront about the service when we first booked but clearly, they were not equipped or experienced enough to do the job. We would have gone with another groomer if they had shared this from jump. As a result, we had to wait two more weeks to get our puppy groomed. Oddly enough, when we went to another groomer and asked if they could handle a new puppy who might be skittish or nippy this first time a round, they said, "Of course, we can. He's a puppy and it's his first time. That's not a problem for us. We expect that and get that with new puppies all the time." And, true to their word, no problem. They confirmed that he was indeed that way at first, but they were patient and gentle, gave him treats, let him get to know them, and voila! He looked great and was in a great mood when we picked him up. They earned a new client and were given a great review. Meanwhile, Pet Smart will never see us again and this is their review. Complete incompetence. read more

Our 11 yr old Havanese has some arthritis issues and is a nervous little guy. Scott is so gentle and reassuring with him that I always know he is in good and professional hands when I leave him. To alleviate the stress we do an express groom and in that time again Scott makes him look great and cleans him up like a star. Our last dog was elderly, blind and deaf and was treated so kindly by not only Scott but the entire staff. Thank you. read more

I came in today to pick up cat food and litter. I had a PetSmart card and gave it to the cashier, and she said it "isn't good anymore. What's your phone number or email address?" I asked why the card wasn't good, and she said she had no idea, but she needed my phone number and email, and then she asked my name to get me signed up again! I gave her the number and name but declined the email address. This is wrong on so many levels. Why is the customer obligated to repeat their private information vocally in a store at a register? Is privacy not a concern? Stolen identity not a concern? Guess not. Isn't that the point of signing up for the key tag card so you don't have to expose that to everyone? I do not feel comfortable having to provide any private information in order to save so little. I won't be back. PETCO HERE I COME! read more

Overall: This review is of the grooming center. I had a great experience and they provided strong service. Service: 5 stars. The man did a great job grooming my dog. They gave my dog a yellow bandanna too afterwards, which was nice. Prices: 4 stars. The total grooming was about $45, but i used a coupon so it was less. read more

The prices are average for brick and mortar stores, many things are much cheaper online. But we have a turtle who likes to eat minnows and ghost shrimp, and their price on the ghost shrimp is $0.36 each, which greatly beats out another store which happens to be closer to my house, at $4.99 each! The service is so-so. One time I waited almost 10 minutes just to get some minnows! There is one girl who works there that is very helpful and personable though, and I will update when I remember her name. Most of the staff is helpful enough. But there is one female employee who I avoid because she is rude and in an attempt to sell unreasonable merchandise, tries to preach about animal care which she has no real knowledge about. But one rotten apple isn't enough to spoil the whole store. read more

Every time I come in here I have to stand in line just to ask someone for help with the feeders I need. Then wait 5-10 mins for someone to show up. Once someone is there they are terrible at bagging fish and take way longer then needed. Then I have to go stand in line to check out. Lady just spilled water all over the floor. This place terrible. 5min stop turns into 15-20mins. read more

do your homework by checking prices at the OTHER pet stores, I found this store is charging $3 more for the exact same dog food.