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    PetSmart

    3.3 (43 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Penelope at day camp
    Emily P.

    Wow! This review is for the day camp. The employees are incredibly friendly and are very passionate about making sure your baby is taken care of. I have used a few other day camps while traveling on the east and west coast and this is by far the best one. What a gem! The pricing is incredibly reasonable and you even get your first play date for free. Yes free ninety nine. If you live in the area, I highly recommend at least giving it a shot. Look at the photo of my dog! She had a great time and was super tired out after. Win-win.

    Lenny

    Have been taking my dog Lenny there for the past two years for grooming and have not had a bad experience, but this made me look for another groomer. Traffic in Mason is notoriously bad. Left the house extra early (live in Blue Ash but make the trek because it is hard to find a good groomer). Had an appt to groom him last Friday when snowmageddan took place and they called to reschedule as the groomer could not make it. I was working on something and could not take the time to find a pen so I asked to please send me a confirmation in writing with the new appt time. She said she would do this and did not happen. The night before the appt tried to find it on the Petsmart website and it wasn't there. Thought maybe she just didn't get it scheduled? They called the next morning at 8:15 wanting to know where I was and I informed them why I didn't know the time of the appt. Rescheduled for Thursday at 2 pm. Traffic was HORRIBLE and caused me to be 7 minutes late. I called and told them I was in the parking lot and had been delayed due to traffic and would be there in one minute and they said NO! You need to reschedule. I asked the manager to intervene and should have saved myself the effort because he was no help at all. I was not 15 minutes late or 30 minutes late but 7 minutes. When I dropped him off previously, they told me the grooming can take up to 4 hours but normally have him done under that time. I was furious but didn't want to be a Karen but told the manager this was the worst customer service I have encountered and would not be back. They could not care at all. Fortunately found another groomer in Blue Ash the same day closer to my home who is a lot CHEAPER. I guess I should send Petsmart a thank you card.

    Alex loves PetSmart! The staff feels like family. Here he is waiting for a delicious treat after camp.

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    11 months ago

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    7 years ago

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    4 years ago

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    2 years ago

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    7 years ago

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    8 years ago

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    3 years ago

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    10 years ago

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    4 years ago

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    8 years ago

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    11 years ago

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    13 years ago

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    7 years ago

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    12 years ago

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    5 years ago

    The employees have a real love for pets and respect for pet parents. They strive for the best life possible for all.

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    7 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    4 years ago

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    6 years ago

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    10 years ago

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    14 years ago

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    12 years ago

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    11 years ago

    My dog did so well getting her nails done for the first time at this location quite satisfied groomers were great definitely recommend it

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    15 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    My family has boarded our dogs at the pet hotel on several occasions and we are beyond thrilled with the experience here.

    Mentioned in 3 reviews

    Read more highlights

    Pet Nation Lodge - Pet Nation Halloween Party

    Pet Nation Lodge

    (40 reviews)

    I can't say enough good things about Pet Nation and the staff. We have a high energy dog that isn't…read moremean or aggressive, but insists on playing with other dogs so much that it ends up starting scuffles. We tried another doggie care very close to our house but he was uninvited from that place after a few weeks. Luckily we the found Pet Nation. The staff here are real pros who know how to handle him and make accommodations so he can still visit. They continue to let him play with other dogs that are compatible with his energy in smaller groups and on days when those dogs aren't available he gets some quality human time. He's been there for over a year now and gets super excited when we ask him if he's "ready to see his friends". Lastly they have parties and holidays for the dogs where they get dressed up and get their picture taken. It's just a really fun and caring environment for dogs, even the "high maintenance" ones.

    We have been taking our 2 year old mini golden doodle to Pet Nation for over a year. We send him…read moreseveral days a week to full day daycare and he LOVES it! They offer a clean facility, always cleaning, and they make sure all the pets are cared for and safe. The best part is the staff. These people love our pup as much as we do! They take pictures of them and share a daily update of their activities and who they played with. We don't have to send our pup but choose to because he absolutely loves going which speaks volumes to how he is treated when he's there. The entire Pet Nation team is fantastic! This photo was from the pics they took of him when he was there on his birthday. 100% recommend Pet Nation!

    PetSmart - petstore - Updated May 2026

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