A-okay Petsmart. Clean enough. Big enough. Has your typical selection and variety. Typical pricing as well. As its one of the closest pet stores to me, I'm sure I'll buy more cat food and litter here in the future. read more

As a scout, I typically try to stay away from reviewing major chain stores such as this, but it's truly hard to find a really good pet store, and I think this Petsmart certainly deserves mentioning. While they do offer a doggy grooming service, I've only been there to help shop for my roommate's dogs and to check out some fish stuff for myself. Petsmart is located in the slowly dissipating 100 Oaks Mall area. It's a massive warehouse of a building with what seems like acres of pet necessities. I can tell you that Petsmart has virtually everything you or your furry little buddies could ever need. In fact, impulse buying is highly likely at this store, because you'll undoubtedly run into at least a dozen items you've never seen before. In addition to selling dog houses, collars, food, aquarium needs and countless other pet accouterments, they also offer pets themselves! They have a pretty big and irresistible selection of birds, hamsters and gerbils, and even a few dogs and cats. There is a large staff that always seems willing to help. Besides, they're all pet people, and that almost always makes a person nice by default. Their prices seem pretty reasonable, and it's a pretty good place to bank on for your pet needs. read more

I have always taken my dog to get groomed at PetSmart. This was my first time at this location and they completely shaved my doodle's hair (even on her ears!!) and she left looking like a RAT. I will NEVER go back to this place. When I spoke to one of the groomer's on the phone, they were so disrespectful and rude. Not only that, I got to PetSmart 30 minutes early to drop off my dog because I had another appointment to go to and I was late to my appointment because it took 30 minutes for them to even take my dog back. There was one person ahead of me. I am extremely disappointed not only in the grooming done to my dog, but the customer service. I will be taking the $92 I spent on this horrible haircut somewhere else that knows what they are doing and doesn't treat me the way this PetSmart did. read more

I typically try to stay away from large chain stores, preferring to take my business to local, independent places instead. However, my choice in pets tends to be a little on the un-common side and I find that sometimes it can be hard to find the materials and supplies I need at smaller pet stores. Now if you've got a dog or cat I would totally suggest going somewhere else. Not that Petsmart doesn't offer plenty of things for them, its just you'll probably find everything you need at your local pet store. I like this place because I know I can go here and get everything I need in one place and then some. The employees are friendly and incredibly helpful. Actually this could easily be a one stop for many people as this location has a vet (Banfield) and a groomer inside. Prices are generally pretty good, some things are expensive here, but there are plenty of things that well priced. One thing I don't like is its location in 100 Oaks Mall. Even though they are doing a lot of renovating, the area mostly looks kind of dumpy. Also traffic is pretty annoying on weekends. It is pretty convenient since its located right next to I-65, and just an exit away from 440. Their hours are convenient with the vet and groomer being open earlier than the store to accommodate for work schedules. read more

2013/028 Disclaimer: I don't have pets. I had time to kill before my movie, so I perused the aisles. I used to own fish, back in the day. While this place has clown loaches and tetras and other small fish, I probably would go to a tropical fish store to get fish. They have some aquarium plants -- but I was intrigued that they were sold separately, and not completely submerged in water. It's been a long time since I last bought aquarium plants, so perhaps selling plants separately is for health reasons. Or maybe these were terrarium plants. I am not sure. In addition to cats and dogs you can adopt, they have a small selection of birds, small mammals, and reptiles. They have a pet hospital, pet grooming, and obedience training. They also have the toys and food and healthcare items and bedding and everything else you'd expect. I don't know if their feeder animals (crickets, rats, etc.) are in the back or not; I wasn't looking for them on the sales floor. read more

I took my puppy to the 6 week puppy class and had a trainer (Sean) who did a great job working with the parents and the 5 puppies who went through the program. I did a lot of research on training options and read the pros and cons of sending a young dog to the classes at Pet smart. The main negative points that kept coming up were around dogs that needed a lot of individual attention and had anxiety/anger issues. Some brought up that they didn't agree with the training methodology of positive reinforcement (treats) for behavior change. I can certainly understand that but it has worked wonders for my puppy Banjo and he is now obeying the following commands - sit, laying down, stay, wait and stand after going to the class. He does get a lot of treats while there but gets so much exercise with the other dogs that he probably burns off the calories before leaving the building! I honestly couldn't be happier with the training and always looked forward to getting together with my new dog friends and seeing the puppies develop and progress each week. I have already signed him up for the intermediate class starting in January. I will say that we had a great trainer and if it had been someone else, not sure this would have been such a positive review. The best thing about the puppy training is it offers so much value and only costs $109 for six weeks (I think most of the classes are the same price.) That is worth the socialization training alone for a young dog not to mention all the tricks you pick up from the trainer and others in the class. If you are looking for specialized/individual training, it is offered there but not at the lower cost. For me, the $109 was completely worth the investment! If you are looking at group training, be sure to find out about your trainer before you show up and pay. Sean was awesome and called us before class to prep me for day one and throughout the class to make sure everything was going ok. At a minimum, stop by and watch one of the classes, especially if you needed a good reason to smile. read more

PetSmart - Happy Graduation Banjo....he loves his hat, can't you tell? - Pet Stores Near Me - Nashville, Tennessee

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I am a big fan of Petsmart because the employees are knowledgeable and care about animals. Also, Petsmart provides adoption centers in-store where local rescues have foster animals available for adoption. Different locations have different rescues' animals. The inventory is good, as are the prices, although I have to say they carry more items for dogs than cats. Here again, the employees are helpful as I have never felt that they were trying to upsell me or only recommend the pricier items. Another reason I prefer to shop here is that Petsmart Charities provides quite a lot of support to animal welfare groups, via grants and community support. The Banfield Animal Hospitals that are in-store? Not a fan. The vets here (and I have to go by the ones at the location I shop at) are not the most well-informed. read more

The people that work here are SO nice. I have been multiple times and I am always treated the same if not better than the last visit. The employees are knowledgeable and not pushy at all. I have not used the vet in here, as I use Value Vet. I will be back to buy my boy some toys and other supplies. TA read more

Not only are the employees very helpful and there are plenty to help every single customer but I've done dog training here ( Beginner, Intermediate, and Advanced) with Sean. he has been wonderful to work with! He is patient, respectful, and goes above and beyond if we have any extra questions! read more

I made an appointment for grooming my dog for 2:30 on Thursday. I arrived on time. I selected express service for fee. I sat until 4:15 with my dog waiting for service. My pet was taken for service at 4:15. Express or not waiting for almost 2 hours for the service to begin is outrageous. I am not happy. read more

Only reason I'm giving 2 stars is the cashier was informative and considerate. What manager compromises the safety of customers to restock? Restock employees were self absorbed without a care for the condition of the environment around the task. Pallets, plastic wrap, cardboard boxes and random cans of food in the middle of the aisles. Do not go to this store on Monday! The manager and staff do not demonstrate the ability to restock, provide customer service and maintain a safe environment all the the same time. Pictures sent to corporate office. #noexcuse! read more

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The store manager of this PetSmart is definitely NOT SMART at all! I wasted a lot of time on the phone trying to resolve one issue on my order, but all I got from manager Jonathan was terrible customer service. I placed an online order for a cat toy, two dozen cans of cat food, and six bags of cat litter with an online coupon ($20 off $100 purchase). To make it more efficient and convenient, I chose the in-store pickup option. This is what happened next: 1. I got an email from PetSmart.com confirming my order was received immediately after I placed my order. 2. PetSmart.com sent another email.com that read: "Come & get it, your order is ready for pick up" a day later. 3. They immediately sent another email stating that they had to modify my order "due to availability". They deleted so much of my order that the coupon was invalidated. In order to get some insight, I spent a good 30+ minutes on the phone with the store manager. The highlights of our conversation: 1. He informed me that the cancelled items were actually in stock and are available for pickup. 2. He stated that he was unable to honor the coupon, even if I bought $100 worth of goods. I mentioned that managers at other stores had been able to override the register and redeem my coupon in this exact situation, but he insisted that he has no such power. 3. I decided to come in and buy some of the items from my order because this specific cat toy was very hard to find. Before I hung up, I asked him to confirm that they had what I wanted in stock so I wouldn't drive out there for nothing. He checked, and got back on the phone to let me know that he was wrong before and they didn't actually have anything I wanted in stock. 4. I asked him to cancel my order, and he suggested placing my order online and having it shipped to me, even though I would've had to pay extra for the litter. I considered my options and placed a call to PetSmart.com; the highlights of that (45-minute) conversation: 1. Jonathan didn't bother to cancel my order as requested, and my card was charged. 2. None of the Petsmart locations in my area carries the toy and the canned food I ordered, and PetSmart.com does not ship litter. 3. I asked the PetSmart.com agent to cancel my order and refund me in full. They assured me they had taken care of it. Considering how inept Jonathan was, I decided to call PetSmart.com again to verify the cancellation of my order and the refund status. This time I spent another 17 minutes on the phone and discovered the following: 1. My order must be cancelled with the store itself since I chose the "store pickup" option. 2. I explained that the store manager already failed to cancel my order when I asked him to, and was told that it would be automatically canceled if I didn't pick it up within a week or two. Meanwhile the agent agreed to refund my money and send an e-mail confirmation when it was done. All I got after spending over hour and half on the phone with PetSmart staff was a lot of frustration and a canceled order. I'd like to warn other customers against ordering online and using the in-store pickup option, especially if it's this store! read more

Love this place! Me and the kitty (yep, on his cutesy little leash!) come here and hang out every few weeks. The staff are always lovely and there's always everything I want in stock. Request from me: Separate the cat and kitten food so those with little'uns can find it more easily. Request from kitten: Cat treats in a bowl by the dog training section. The dog treats are too tough for his little teeth! ;) read more

PetSmart - Pet Stores Near Me - Nashville, Tennessee

I love the grooming services. The girls there are awesome and super friendly. I was nervous they would poodlize my goldendoodle but they did they perfect job clearing the hair out his eyes and trimming the snout just the right amount, still keeping it fluffy. I hate using a chain, but the service is undeniable and I don't hate knocking a little shopping for copious amounts of anti-urine products. Sheeesh. read more

PetSmart - Doc, so fresh and so clean clean from the Petsmart groomer. - Pet Stores Near Me - Nashville, Tennessee

One of the girls checking people out was really rude (the one with blue in her hair). She made fun of my speech problem twice in front of my family member and the whole check out line. read more

THEY DON'T CARE ABOUT CUSTOMERS. Don't waste your time going to this store. They don't listen to customers. This PetSmart is more concerned in their policy than they are their customers. Elizabeth quoted the policy when I asked her not to shave our 8 month old puppy. I spoke to the manager and spouted the same thing. Unfortunate for them. We could have been long time customers but not now. TERRIBLE CUSTOMER SERVICE. read more

I started to shop here for dog food because of the HUGE selection. I always figured it would cost more to shop here, but it's about the same or on par with your local grocery store. My dogs, spoiled things, get tired of the same old dog food so I had to start going here for a larger variety. The best food that our dogs seem to love is by a brand called Blue. Lots of interesting flavors I've never seen before in other brands. Don't let the Nutro sales person fool you into buying their stuff. They may boast "all natural" but my dogs won't eat that stuff. I think I had to put BBQ sauce on it so they'd eat it. Staff is really nice but I swear, I have the same conversation in that store each time I go. Anyway, great selection and decent prices. Oh, by the way, never get a dog bed here; overpriced...go to Walmart for that. read more

I am torn on my review for this place. Although it is a chain store and nothing truly out of the ordinary, they do offer a terrific place for my Greyhound rescue group to gather. Every Saturday this place allows us to pile all of our dogs inside and share the grey-love! HOWEVER I took my hound to the grooming section to have his nails grinded and the lady did a terrible job. He is huge but a very sensitive dog. She spoke that awful baby talk to him but didn't do anything to make his experience more comfortable. I took him back a few weeks later, thinking it was a fluke, and got the same woman. Her behavior was the same. I will not make that mistake again. read more

Really a good store, starting with the name. I always look at it and can see Pets-mart and then look again and it's Pet-smart. I don't know if your pet has to be smart to shop there, but my dogs love the place. It's so cool to be able to shop for your dog and with your dog while shopping for your dog. I guess if you have a really smart dog, you could give him the car keys and you could stay home and drink beer while he shops alone. That probably wouldn't work too well as he would buy a bunch of squeaky toys and junk food instead of getting regular food. Their prices can be a little higher than some other places, but their selection is second to none. One of the boys has to get haircuts, and he (we) love the grooming department there. Our other dog sheds, which is a problem on some furniture, but saves money on haircuts. He does miss out on the fun trips to the grooming department. The one who gets his hair cut there loves everyone there and they are so friendly to him, even when he bites their fingers when they trim his ears. read more

Avoid. Avoid. Avoid. This is literally one of the poorest run facilities. My challenges have included being charged the wrong amount for items, the groomers being poorly trained and the grooming data system consistently losing my dog's vaccination data. There may be other petsmart locations which are top notch. Avoid the one at 100 Oaks. Pay 10% more and go to local places like Wags and Whiskers or The Dog Spot. read more

I just bought a bag of Eukanuba dog food. The price on the aisle said $51.99. I checked the receipt when I got home and I was charged $54.99 I called the mngr and he refused to correct the charge over the phone - said I'd have to come back. Terrible customer service and inexcusable. Price was already $5+ than others. And these places wonder why we're all ordering from Amazon & Chewy! read more

Horrible customer service. I have had horrible experiences with both Brentwood and 100 Oaks locations of Pet Smart. Arrived for an appointment I sat for 9:30 only to be told it was at 9:00 after I had rearranged my work schedule. Then the worker wanted to argue that I was wrong and would not admit the issue may have been on their side. Just unprofessional. If you don't like working with people find another place of employment. Not sure how they treat the animals but mine will not return to the 100 Oaks location if I can help it. read more

I shop at this location pretty regularly even though the Hendersonville store is closer to me, this one is closer to where I work so it's easier to stop by after I get off. I love some of the staff, very friendly and very knowledgeable but there are some that I'm shocked have jobs but I guess PetSmart is no different than anyone else, gotta have a warm body. Pros: When I need help with fish issues, Sam is great. Cons: Almost every time I go in with my dog the trainer, Sean, tries to sell me on his classes. The guy is arrogant and seems heavily intoxicated at times. "No one can train like me" he likes to say. At times he has reeked of alcohol and other times when you look into his eyes it looks like no one is home. I've even seen him taking some sort of "medication" (pills) when he goes into his training area. I along with many others need to stop shopping at this location and just shop local at stores that don't hire people that are high on themselves along with what other drugs. But hey, other than the issues with the occasionally rude cashier or the trainer, I really don't have many issues at the 100 Oaks location. read more

Do NOT take your dog to Pam. My dog is 14 years old, Ive been watching people cut her nails for 14 years and this woman is not trained at all! My dog can be anxious, and not once did she try to comfort her, pet her, sweet talk her..She seemed discombobulated with her station and how to handle the dog and maneuver her tools. It was an awful experience, I can't believe I paid for my dog to go through that. NEVER AGAIN! read more

I've been taking my Westie to this PetSmart location for almost 10 years to be groomed. I've always had friendly and easy service, quick responses, quality work and the list goes on. I don't always book with the same person because it's not necessary, they are all good. Always impressed. read more

I had one of the worst retail experiences at this store. I came in alone (no animal), and accidentally stepped in poop (it was allllll down the center aisle). I went to the front of the store, told an employee what happened, and went to the back of the store to clean off my $300 tennis shoes. By the time I came out, I noticed no one was doing anything, so I stood there waiting for an employee to come clean up the poop. I stopped one man and two elderly women from stepping in it. The 2 employees at the front of the store are just watching me- talking, laughing, hanging out- not making any moves to come help. So I finally clean it up myself. The employees just watch and laugh the whole time. I cleaned it up because not only have I been a manager before, but I'm a human with a brain who understands that you can can't leave poop all over a retail store for people to walk in. I was so furious this all happened. The employees treated the situation and ME like a joke, and the manager watched the whole thing, and was less than helpful, obviously. I absolutely will not shop at this location, or probably any PetSmart, again. I recommend going ANYWHERE else but the Thompson Lane location. read more

I booked a full grooming service for my German shepherd two weeks in advanced. Once I arrived the clerks took 5 minutes to say anything to me because they were talking about other things. I keep my dog muzzled in a completely breathable muzzle, she can even eat with the muzzle on. They told me she could not be bathed here if she had a muzzle on; pet smart policy. Pet safely should be a priority not a burden. I keep her muzzled because she is training as a guard dog, her training requires a muzzle at all public places until she is certified. Talked to the manager; she was not much help. She said that I would have to use one of their muzzles if I wanted my dog bathed, I agreed then she said "we can't do it if she can't be muzzled throughout the assessment"??? Lady you just said she could if she used one of your store muzzled. Very low rating, no help. I would give 0 stars if I could. Will no longer be making purchases from any Pet Smart. read more

I visit this location often and always receive excellent customer service and the store is easy to navigate. I visited this store yesterday to get new dog bowls for my chocolate lab and ran into Eric, the manager, in one of the aisles. He answered every question I had and was VERY knowledgable. I feel like I learned more from my brief interaction with him than I did at my last visit to the vet! I was very pleased to have an employee take the time to explain the depths of food allergies and the benefits of getting a higher end food versus food I was previously buying at Kroger. Eric was in jeans and was only working that day for a sign change shift and still took the time to deliver excellent customer service and didn't make me feel like an inconvenience. He was energetic, well-informed, and very personable. Excellent example of what an employee and manager should be! I've been converted into a Petsmart customer and only a Petsmart customer! Thanks Eric!! read more

Super friendly and the only place in middle Tennessee with an experienced bird vet who could expertly trim our parrot's wings!

I appreciate the great work they do by letting shelters & rescues show their precious homeless pet CATS there to help them find loving forever homes (some also, have -dogs -usually on weekends). It gives the animals more opportunity to be seen by potential adopters... 'the animal lovers who come in',- Like me!- & I got one of my gorgeous black cats at a Pet Smart! --Thanks! read more

Laura is the best dog trainer. She is very helpful and spends a ton of time with us. We have taken 3 levels of dog training classes so far. Thank you Laura!!! read more

Being an employee of this Petsmart I can say it's a very clean, well kept store. I enjoy having people who are nice and fun at the registers. I love seeing and socializing with the animals (: my coworkers are very very nice. My managers are awesome. I haven't had any problems with this place.(; read more

Since my last review on Petsmart I have steered clear of Victor (he doesn't work there anymore....) and I have been SO IMPRESSED and pleased with the incredible work the groomers there have done. I have a really timid and skittish dog and the groomer I worked with was so kind and treated Cooper with extra care. Love this place. read more

This store is always the one I go to for my pets' needs. I am disappointed with the customer service on this visit. We were never greeted or asked if we needed help, which we did, and decided to purchase the items we were looking for online. We did end up buying some dog toys and the checkout was the worst part- Noel was our cashier and she was miserable. Never smiled, made eye contact, or even pretended to be happy. I don't know if she was having a bad day or what but I would NEVER let one of my employees act like that. I hope that someone will let her know that she can do better. I would never want someone with that kind of attitude representing my company. read more

The 100 oaks location is my favorite. Its very clean, the people are friendly, and customers love shopping with their dogs (which I love). Also, there's abundant parking. I bought a cute sweater for my small dog and it was really inexpensive. Also, they have a cat adoption area! Their cats are so sweet. I really like this place. read more

I love this store - it's super convenient and close to my house. We have two dogs and come on the regular, it's so nice to be able to bring our pups with us! The employees are all very nice and helpful whenever I have a question or need something. The parking lot is a bit of a mess at times but that's because it's in a busy shopping center. Definitely recommend coming here if you need anything for your furry friends! read more

Disgusted with the Grooming Salon !!! Paid full price for my dogs bath, teeth cleaning, nail cut and anal gland expression. I go to pick up my dog and they told me they couldn't cut his nails because my dog didn't like it. Like wtf ? Lazy POS ! Also they sent my dog home without expressing his anal glands. So what I paid for ended up being half of what I got. I had to squeeze my own dogs ass myself and had to pay money for a service I didn't get !! DO NOT GO HERE !!! I'll be updating this review with the name of the low life who cheated me out of my money. I bet they didn't even brush my dogs teeth..... read more

Charles Seiberling is a fantastic groomer. We bring our young sheltie Smoky frequently and he does such a good job not only with grooming but with making her feel comfortable. Such a genuine, nice human being. Highly recommend. read more

PetSmart - Charles Seiberling is a fantastic groomer. We bring our Sheltie Smoky. Genuine, great guy. - Pet Stores Near Me - Nashville, Tennessee

Great pet store located at 100 oaks mall. Comes with adoption center for cats, dogs, birds, amphibians, reptiles and rodents, as well as a pet grooming center. The staff are friendly and knowledgeable, and the store is well kept and organized. Ample parking, and close to multiple other stores for all day shopping. read more

After two disastrous grooms, I will never take my dog there again. Not only did they not call me when she was ready, there was no one in the salon when I went to retrieve her after the 4 hours. I had to find another employee to page a groomer. Then, when she came out, she was HIDEOUS. Worst. Groom. Ever. She was also completely shell-shocked and miserable. Never again. read more