I don't recommend coming here if you're a new dog owner and have a puppy who is not used to getting groomed. I took my pup in today just to wait 4 hours for them to tell me they couldn't cut his hair due to the fact he would be scared when they put the clippers near him. This just might be my dog but it's still pretty disappointing after coming 3 times to get his hair trimmed and not being able to give me service until I was told I needed to make an appointment to get his hair trimmed. Finally got my appointment. It was very nerve wracking since it was his first time but he came out looking the same. The only good part is that I wasn't charged. Very disappointed. read more

I came in and was instantly greeted, I'm assuming the person who greeted me is new or not sure what I was looking for but she did ask me what she can help me find. I asked if they had a hands free leash, so that I can go running with my dog. She responded right away that they only had hands on leashes so I thanked her and left. Came back a week later because I was in the area, wasn't greeted this time, but I checked and there were a couple of hands free leashes and even a "k9 excursion running belt" that actually exceeded what I was looking for. I'm upset that the employee who greeted me didn't really look or ask before saying they didn't have any. read more

if i could give this place 0 stars i would. this place's grooming salon is deserving of it. first off shannon in the grooming salon should be fired ! i should have done my research with the reviews before visiting this location. i have never in my life had this type of service dealing with the petsmart franchise . i have now saw shannons name come up on yelp and other reviewing apps she is extremely rude and nasty . i took my dog to her once and told myself i wouldnt be back but here i am again with the assumption that she just had a bad day that day . the first experience i had with shannon was in may 2020 i took my dog to her after months of quarantine ( granted his hair was matted because it was so long that every time he used the restrooom outside his fur would get so messed up ) which is why i took him to this location , i normally get great service at florin rd location but they were closed due ti construction on their building . shannon was extremely rude when taking him in she had an attitude the full time that i spoke to her because of oreo having matted fur she then proceeded to tell me that his grooming would be over 100$ ( i have a shih tzu used to paying 20-40$ ) i figured it was because of his matted hair so i told her it was fine i still wanted to go through with the service . i paid for the service had my mother pick my dog up . my mother proceeds to let me know as well that shannon was extremely rude and unprofessional with her as well . fast forward to today ! i take my dog in for a trim , nails and shampoo . at this point he has no hair still . she remembers me from last time and proceeds to try and charge me 70$ for service yet again . i let her know that i feel she is overcharging me and let her know other petsmarts charge way less . she proceeds to say " i dont knkw where you found cheaper but here " handing over my dogs leash . i then place a call to the manager that proceeds to tell me i have been over charged each time by shannon she was upgrading thing and adding things without my knowledge and i feel it was on purpose . the manager sounded like she did not care about me as a customer i have been loyal to you all with not only the petsmart franchise but ban-field hospital for pets as well . im so disappointed and after reading the many reviews about shannon on yelp and now google review she needs to be fired . she is a bad seed anf making the whole franchise look bad read more

Double Thumbs up to Kelly in grooming. She did an excellent job on my cat. More importantly...I was gonna cancel my appointment today because of a pinched nerve in my back cause i didn't think it would be smart to carry my cat in. Kelly graciously came out in the rain to get my cat and brought her back out!!! That is awesome customer service!!! Thank you!!! read more

I really like this particular PetSmart location. Very clean place, friendly staff. Had a particularly great experience at the grooming salon!!! read more

Every time I come in here, each staff member seems to be an expert on whatever I need. Each time, I think I'm going to stump them, and yet they always surprise me. Great customer service - friendly and helpful! I had to take back a faulty item recently and they exchanged it without the receipt (because I didn't find the receipt until I had already left the store). The manager was extremely helpful during the entire situation, as were all of the staff. At a time when I am finding customer service to be lacking at a lot of other places (especially big chains), I am thoroughly impressed with this place. There are a ton of pet stores in the neighborhood, but I will always come here for this reason. Plus, it's always clean and pretty empty. read more

This review is to SHANNON in GROOMING: let me start off by saying i will never return to this specific petsmart again because of the sole reason of you DEGRADING my dog. Those unnecessary comments you made when I first checked in I brushed off but when I went to pick him up you continued to make unnecessary comments about his weight! It is NOT your place to comment on my dogs or any other dogs appearance other than telling me how he did during his grooming appointment. Which by the way you did an AWFUL job grooming my dog. I told you very specifically what I wanted; teddy bear face and 1/2 and inch off his tail. You didn't do either! You didn't even bother to trim the hair around his snout which is one of the main reasons we groom our dog. He gets tear stains. Another thing you didn't do which im sure is common sense in the grooming world is trim his back side (butt). Now it looks like he has a bush coming off his butt. Now let's go to when I picked him up. You called me to go pick him up and I arrived within 15 minutes. When I got there you were sitting down with someone else's dog already on a leash. Instead of getting up to get me my dog you remained seated while someone else got my invoice. While I went to pay another customer went in and was able to get her dog right away. You made me wait over 15 minutes even though she came in after me. I can't believe how incredibly unprofessional this woman is and I'm sure it won't matter but this petsmart has lost my business. I'm only posting this to maybe help another dog mom from having to suffer and pay for awful care under this woman. read more

Took my dog Benji to his first groom. Kelly did a lovely job on grooming. Benji left the groomery(?)/salon happy as well, was liked by the other groomers. The two times I came in there was a worker nearby ready to answer questions. Will definitely come back here for grooming. Received a pawgress report to see what had been done and how things went. read more

PetSmart - Haircut - Pet Groomers Near Me - SACRAMENTO, California

Big shout out to Pollyanna in the grooming department. My 4 month Pomeranian had a wonderful cut. He is barely being introduced to the outside world so I was a bit nervous as a fur parent. He was really shy and nervous upon entering the lobby. Pollyanna knew exactly what to do. She had the most welcoming attitude a fur child could ever ask for. Thank you so much for taking your time on my fur child! Hopefully he wasn't a handful! read more

I took my dog to Mollie today for a bath and brush. She was super nice, and she did a very good job. I would definitely recommend her.

It seems that groomers in this location as well as the one in Laguna are not happy with their jobs. They don't smile at you and won't greet you in a friendly manner. Even more so when my big dog Coby gave them a hard time with blow drying and grooming. Oh boy you can really tell from her face the difficulty she've been through when she handed me my dog. I feel so bad and gave her a $15 tip. It would have been $20 if she's a little bit friendly. I get it! My dog is difficult to handle. But aren't they trained to groom also big dogs. Otherwise they could have just rejected my dog or put a warning sign at the door or webpage about anxious dogs. They could have been a little discreet about it. Nevertheless I'm satisfied with their work. Coby's hair is very soft, hair trimmed (although some spots are missed, I understand coz my dog was so uneasy). Next time I need to give him a calming spray or something so they can do their job better. read more

I bought some paper bedding that was marked buy one get one 50% off. The cashier (Derek) asked if I had a number for the rewards program, no, and if I wanted to sign up, no thank you. I checked my receipt after walking outside and noticed the sale was not applied to my purchase. When I walked back in, Derek asked if there was a problem. I said I thought the bedding was on sale. He responded that it only applied to the rewards program, the one I rejected earlier. His comment was very condescending and unnecessary. I did not know the sale only applied to rewards program purchases, and the tone of his voice made it clear that he was annoyed at me for not being part of the program or knowing the sale restrictions. Larger sale tags or font containing the restrictions would be helpful to inform customers, especially new pet owners who are not familiar with the store and its sale policies. PetSmart #2466 Sale T-4945 C-101101 2466/101 Community cashier - 694423 read more

I normally don't post reviews unless they are really bad or really good. I should have done my research and read the reviews for the groomers before coming here. I'm not out to get anyone fired, so I won't mention any names, but be careful when choosing your groomer. Read the other negative reviews. They are accurate. read more

It may only be a few days that this store is up and running (grooming) BUT I have know Valerie the manager of the Grooming for 7 years She was the BEST with my VERY difficult Chow/husky mix, and when he passed I got a Siberian, unfortunately Val can no longer do Big Dogs But she chooses the best groomer for your baby and I will follow Val wherever she goes, She is THE best read more

Petsmart is a great place to buy your pets needs, plus you can bring your pets w/you while you shop for them!

This is my first visit to Delta Shores Petsmart. I received fantastic service. I took my little Sophia in for grooming and was greeted by Shannon. She took the time to find out exactly what I wanted done and Sophia took to her with out protest. Sophia and I both loved the results! Really pleased with the customers service provided by Shannon. read more

The reviews about Kelly are very true! It was my pup's first time getting groomed at this location and she did an awesome job! He looks exactly like he does when his usual groomer grooms him. We did curbside drop off due to Covid and she was out there waiting for us a couple mins early and was very very sweet! Immediately got great vibes. The only thing I would maybe knock off a star for was that I did not get a call when he was finished so I had to call myself to check in, and they said I called right on time because he had just finished. Also, she was not the groomer who brought him out to us so I couldn't really get details on how he did and I was curious because he is very highly anxious at the groomers. However, the groomer that did bring him out is another sweet girl who works there Natalie, and we took my pup to her a few months ago just for a nail trim and she did great as well. So really, I have no complains! We will definitely be taking him back to Kelly again. read more

I went into this petsmart this morning to have my dog groomed. The groomer lady, Tori, was so rude! I arrived and my dog is anxious so he went potty. She took nearly 15 minutes to go get towels to have me wipe it up. Fine. When she got back her demeanor was off putting, she made a rude comment about my dog not having been let out to go to the bathroom in the morning. Then I needed to look up the rabies vaccine because they didn't have my info in their system anymore. No internet. Walk outside, get the info. She enters everything in the system and then asks if he has a heart murmur. I said yes, "oh we can't groom him." It's like for every obstacle, she was waiting for a reason to get me out the door. Unwelcoming, rude individual. I will never return to this petsmart for anything ever again. It was so upsetting to be treated so poorly. Waisted 30 minutes of my morning, thanks a lot! read more

I have 3 furbabies and they see Kelly C every six weeks,they happily go in to see her, not nervous at all and come out looking adorable! Hope she never leaves! Prices are reasonable for all the work that goes into grooming each one. read more

Clean, Professional & Super nice Grommers that know what they are doing! I'm impressed by EMILY who does such a thorough job . 1st time here and she took my pet checked her up & down... Which is what you're supposed to do but not everybody does that! Advise of possible future issues from her observation...and even said since your dog is a little Apprehensive I'd like to take my time with a few breaks in between(which i know was good for her) ...So CARING! THANK YOU SO MUCH FOR HOW YOU HANDLED EVERYTHING EMILY!!! I Would also like to give a shot out to another staff member KELLY who was super Sweet, she too was helpful as well...Thank You BOTH read more

Brand new store opened today. It's a little further to drive, but worth it to have my three pups (two poodle-bichon mixes and a yorkie) continue to be groomed by Shannon, who transferred there from the Laguna Blvd. Elk Grove location. As usual, Shannon took great care of them! It's a quick drive from Elk Grove once you hop on I-5 and it will actually end up being a very convenient and fun location because there will be so many other stores to shop at while your dog is being groomed. read more

PetSmart - My dog with her favorite groomer Shannon. - Pet Groomers Near Me - SACRAMENTO, California

So happy a location opened up closer to me and my favorite groomer Shannon transferred over. She is the only person my dog, Luna, trusts to groom her. read more

Thank you Shannon for grooming our Fort very well! Our pup was soo nervous and scared but still Shannon did a great job! We highly recommend this place and we're glad we have a Persmart near us now. read more

Came to get my dog's nails grinded. Was very wary because about 5 years ago we had an AWFUL PetSmart experience in another state, and I swore them off as a company I would entertain again. Fast forward to just moving back to the area and having an AWFUL experience with his nails at a small grooming place in Elk Grove. So came to the new Delta Shores. Natalie and Kris did an AWESOME job. My dog wasn't panicked when I picked him up, and his nails were nicely rounded. THANKS! read more

Jasmine was great this evening 12/29/17. She was the only one in the grooming dept at 530pm. She had another client ahead of us. She was very patient with our dog and did a great job with her nail grinding. This is our 2nd visit since the new location opened. read more

Petsmart on Delta Shores staff are rude & provide horrible service in the grooming department. I called to get an appointment for my pet and was told they have no appointments. Not a problem so I asked her if I can be placed on a list in the event someone cancels. I've done this in the past. The girl rudely tells me no that they are way to busy to be calling me for an appointment. I told her that they have in the past & that the one on Latina is willing to do this. She told me she didn't really care that I can call all day & see for myself because they don't have time to call me. They used to be very friendly there and now it's in and out like a mill & no friendly customer service in the groomers. I've been going there since they opened. I think I need to find a new groomer. Any suggestions please write them on my page. Thanks read more

This Petsmart is new in town, and definetly has the best services. The Grooming for my 2 dogs was a very nice experience, and EMILY did a great job with them, and took good care of them while they were with her. This is my favorite Petsmart now! read more

Took my dog for her first grooming session here and was very disappointed. I got her the top pup groom which included a bath, ear clean, sanitary trim and a bunch more stuff. I also paid an extra $10 for breath freshener, bandana, teeth brush, and a few other things. I picked up my dog and there was no trimming of any sanitary spots, her ears looked untouched, teeth still dirty, and the lady said my package didn't come with a bandana ... I won't be taking my dog back to petsmart for grooming. read more

If I could give the grooming Dept. no stars I would. I took my dog in to get her nails clipped and her pads shaved. The manager of the dept told me they don't provide that service which was a total lie. Not only was that manager of dept. not personable at all she took my dog to the back to clip her nails I heard my dog wine and then she brought her back out without her nails clipped. I took her to the Florin store service where they were friendly and able to get my girls nails done. If they can't handle larger dogs they should have just said that without hurting my dog. Then I found out the manager went in and marked my dog not a good fit. Jokes on you missy made my appointment with the Florin store with no problem. read more

SHANNON! First of all, she was overcharging from the beginning giving an estimate of around $90 since he was matted which seemed like a high price to me because no matter how matted my pet has been, I've never paid near that amount. I paid around $60 the previous time. SHE CUT MY DOG'S EAR!!! They had to take him to the vet where they gave him an ointment. He was traumatized and wouldn't come out of his crate or trust us. He was always shivering as well. We still had to take him back a few days later so that they could finish the service. His nails weren't trimmed and I'm pretty sure his anal gland wasn't emptied either. The only reason I chose her to groom my dog was because she was the only person available on Veterans Day. I should've looked at the reviews before taking my dog to her. After the negative reviews I've read, I'm surprised she hasn't been fired. This is my first time ever having a problem with PetSmart. I think I'll stick to the Florin location from now on. read more

My cat Zeke had a wonderful experience at Grooming Salon at the new location, big thanks and props to Shannon for doing such a wonderful job! The location is closer to me, so I will totally be stopping by more often. Great job Shannon! read more

I've been going here to get my furry loved one groomed for quite sometime now and through the pandemic they've been really helpful. I went in yesterday to them groomed and left disappointed. I arrived to my appointment on time, but as I waited I saw how the groomers were treating this poor cat. I could tell the groomers were getting frustrated with the cat, but the cat seemed really uncomfortable and it made me nervous. The cat was meowing and hissing, yet the groomers response was to yell no and eventually place this cat in this build-a-bear sized box. Meanwhile another groomer was attending to the phone with someone's dog on the counter and getting annoyed with the customer they were on the phone with. The environment made me so incredibly anxious for the all the animals. I know these are hard times, but groomers do better. I understand how frustrating work can get, however, the lives of our furry loved ones are in your hands. Would you want someone treating your dog or cat like this? Once I was getting checked in I was asked if I had the updated vax info for my dog. When I placed the appointment no one told me I needed to bring the updated info for them. The groomer asked if I could run home to get it five minutes prior to my appointment and I live 20 minutes away. I let them know my situation and told them no one told me, but that I wished someone told me when I made the appointment. From the moment I walked in to the moment I left I was disappointed. read more

Emily is a wonderful groomer. She did a great job on my retriever. I will definitely recommend them to anyone.

PetSmart at Delta Shores has recently opened and is doing a fantastic job. Valerie has been grooming my cat for many years and was happy to drive to this new location. The grooming salon is located at the front of the store and is welcoming and professional. The customer service is excellent and am looking forward to taking my cat back in the near future. Thank you Valerie and your team!!! Keep up the great work - you are amazing!!! read more

The pet grooming department is the best! We dropped of our Jazzy today and when we got her back she looked marvelous. She was groomed exactly like we requested Valerie is the best. She should be dubbed the "Queen of Grooming" because our little princess looks AWSOME! We definitely recommend the grooming department at this PetSmart. read more

My first time taking my furry pet to any groomers and I must say it was a awesome first time experience! I felt comfortable leaving my pet with Shannon! Very positive vibes and great customer satisfaction. Thank you so much for taking good care of my baby girl! Will be coming back for another appointment! read more

Emily is one of the best groomers at the new Delta Shores PetSmart! Max is so happy with his cut! Thanks again!

Booked with Emily. When I got to our appointment she listened to all my concerns and was very understanding. She offered positive feedback & advice on items I wasn't sure about. read more

Have taken 2 cats for grooming to Shannon at the new Delta shores location.... she provides excellent service and great care for the kitties. I would highly recommend her. We will definitely continue to be a repeat customer of hers read more

as a petsmart client and consumer for 10 years...several groomers at this prime location will injure your pet with trims and close haircuts. my dog had to be treated by a veteranarian and medicated for infection caused by horrible groomers. if your intent is to cause bodily harm to your dogs..."then enter at your own risk" because the groomers will not admit injuries to your pet...you as the paying customer will be placed to huge disadvantage speaking with managers. though you paided ($$) for lousy service, provide receipts for medical care; you have to suggest how to be compensated for their mistakes. here's the insult to injury: allowing them to redeem themselves my dog was groomed by a "new" groomer, "she cut my dog also" if you love your extented family, do not allow these butchers to touch your pet. read more