Typically groomer will come out and put leash on our dog and bring out back for grooming. This time groomer (Regina) poked and prodded our dog a bit roughly (ears, teeth, each paw, undercarriage) until he reacted and then said he must be on a sedative or they won't take him. He has been groomed by PetSmart a dozen times before. We had just watched Regina do same thing to the previous dog. My sense was they or she were looking to get out a bit earlier on a beautiful day. Big waste of time for us. We won't come back. read more

If you plan to price match chewy don't bother trying with this location. Said they don't and have never price matched chewy. This is the first PetSmart I've been to that doesn't. Chewy is their literal sister company. Called their corporate number and they clarified they do price match chewy, however a store can be stingy (my words) and say no to the price match on their already over priced items. read more

Don't walk, run away from these groomers. My golden doodle got groomed yesterday. Not gonna say much, cause don't really have much good to say. However, was told they couldn't finish the cut. I picked her up to find she looks an absolute mess. The receptionist laughed through the whole conversation, in person and on the phone. Idk about any other pet smart groomers but DO NOT GO TO THIS ONE. Absolute garbage. If negative reviews were a thing I'd give it read more

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Timeliness. Good leadership. That's what you could improve. I'm an early riser and I have a pup with a medical issue. I always set up my pups for a 7 or 8 appointment and I can honestly say I have yet to see timeliness. Today, I had two pups waiting for 10 minutes beyond 7 am and Still had to wait for another 10. I got in my car at 0730 running late for my next appointment. This is the last time coming here. This is not a reflection of those that do the job. It's a reflection of those that manage it. read more

Grooming staff was kind and professional. Regina did a great job! Definitely recommend!

Reginia is so good with my animals. She went slow with them and made sure they were comfortable with as little stress as possible. She also seemed really knowledgeable and was able to awenser all of my questions. Everytime I got back I am going to request She grooms my animals. Thank you again! read more

I love Regina! My poor little Chihuahua was terrified & she cuddled & cooed & got him looking beautiful. I'll be taking my Maltipoo to her soon. read more

Service is sad. A cashier sat talking to a lady who already checked out for 10 minutes about the app while I stood in line carrying a large food bag. read more

Absolutely incredible service. I have a cavalier that struggles with tangling and matting. Leia is so dedicated to keeping my dog healthy, safe, and happy. I cannot recommend PetSmart enough for grooming services. I will take my cavalier nowhere else. read more

While I have loved visiting this PetSmart because it is close and convenient to home I have decided I will no longer be going to the store. I have now purchased three different bags of dog food from the store that have all been unopened, properly checked to make sure that there were no holes in them, and one of them was even opened in front of me in the store so that I could check the bag. Each bag ended up having moths And larvae inside of the dog food in the bag. The bag that was opened in front of me did not however as soon as I got home it did. This seems to have been an ongoing issue with the store because as soon as I called the store to let them know about the situation, they guessed what my situation was before I could even tell them which means that I'm not the only person who is experienced this through the store. Not only is this gross but it's negligent because it shows you how long they actually are keeping these bags of food on the shelf rather than rotating them and getting rid of the old stuff on the shelf. Just like human food does, dog food has a shelf life as well. read more

parents little dog got butchered at this Petsmart today I believe a 10 year old could have done a better job ! who does this to a little dog ? chunk here chunk there GONE apparently they have zero idea on what they are doing. neglected any communication even though specific instructions were left . they did give a refund but should have gone above and beyond THAT with the unprofessional job they did . now she will have to be shaved all the way down! I have only ever seen this bad a job when one kid gets ahold of the shears and unleashes on the other kid usually a 5 year old ! unbelievable! See photo read more

PetSmart - Horrific dog groomers - Pet Stores Near Me - Suffolk, Virginia

I am convince that Petsmart's grooming is just for tiny purae dogs and their staff is not equipped or trained for actual dogs. Brought my 2 year old St. Bernard and was immediately turned away because my dog barked at the staff which was a natural response for a dog meeting a complete stranger. The dog in question is a sweetheart btw, just a natural reaction for a complete stranger. Wasted time and gas money driving to to this place. Unless you have a purse puppy, do not bring your dog here. read more

Dropped dog off @9am for scheduled appointment and was told max 3 hours. Didn't receive a call for pickup until 2:30pm. We mainly asked for the ears and feet to be groomed and overall trim. Feet weren't trimmed, ears barely trimmed, layers all over his fur (like the groomer rushed). read more

PetSmart - Pet Stores Near Me - Suffolk, Virginia

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I am convince that Petsmart's grooming is just for tiny purae dogs and their staff is not equipped or trained for actual dogs. Brought my 2 year old St. Bernard and was immediately turned away because my dog barked at the staff which was a natural response for a dog meeting a complete stranger. The dog in question is a sweetheart btw, just a natural reaction for a complete stranger. Wasted time and gas money driving to to this place. Unless you have a purse puppy, do not bring your dog here. read more

When I had my two dogs that passed away groomed here a few years ago, I was very happy with the result. I had my 19-month-old rescue dog bathed here today. I asked if they had whitening shampoo and paid an extra $10 for conditioner. It seems like the conditioner worked fine, but they did not seem to use a whitening shampoo and didn't clean my dog's very yellowed hair around her eyes at all. And her head was wet when they gave her back to me. Also, there were two very small pieces of poop stuck to her hair by her bottom (that I had not noticed before) and they didn't even clean that off of her. I feel like my $42 plus $8 tip was a complete waste. I will take my dog to Pet Suites next time, where they did a great job of grooming her before, It's father away, but definitely worth it. I will say the bather seemed nice, but pretty unsure of herself. Never again. read more

Once upon a time PetSmart was our Blanket GoTo for Every and Anything Pet Related. I Believe I even Volunteered Here with the Cats. Well as of Today St. Patty's Day 2019 College Drive is A NO GO! For My Roy Boy. Grooming Policy Requires he be Walked/ Dragged thru to the back area. NOT FOR MY BOY! We Don't Do Neck Collars or Ropes Around our neck-He is a purse guy or even his Body Harness but that's not the option and there's no warm up process for him to accept this unknown person attempting to drag him by the neck-- Yeah This Does Not Work for Us!! Sadly THIS RELATIONSHIP IS DONE... read more

PetSmart - Store Front - Pet Stores Near Me - Suffolk, Virginia

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I am spittin' mad, and -until now- I have never written an angry review on Yelp. Well, friends, that is about to change. Let's listen to a story about how PetSmart Grooming (PG) went from 4-stars down to 1. I have been a loyal customer at PG since my five-year-old miniature schnauzer was just a baby. Baxter is a sweet dog, and in the past, I was always told he was good at the groomers except for little things here and there that he didn't like. I am a great customer--I am on-time; I am not picky about the cut they give Baxter (meaning I don't complain); and I always tip. A few appointments ago, I brought Baxter home and realized his paw was sore. I figured they cut his nails too short or cut the quick. I never got upset or even said anything to them because I know it can be difficult to groom dogs. However, the next time I went to pick him up from his groomer appointment, I was told he was a bit difficult when it came to using the clippers near his foot. That's when I told them about what happened the last time. Okay--no big deal. When I went to pick up Baxter last night, the groomer (Bri) told me that he didn't like anything. He was frothing at the mouth, he was very stressed, and they may have to "refer" him to a vet to groom him. (The notes also said he nipped. He has never nipped before--never.) She said we could try again one more time if I wanted to, but if it happened again, they would "refer" him. At that point, I was shocked. I was so upset, confused, and surprised; I paid my bill, grabbed Baxter, and left. Last night, I started thinking about what a good customer I've been to them, and then all of a sudden, they want to send him off to somewhere else because of their own doing. I know PetSmart won't read this or even care about one customer. I'm sure they have a policy about dealing with "difficult" dogs. My issue with this whole this is that THEY are the ones who stressed my dog, and their assembly line-style grooming is the problem. The good news is I will never step foot in PetSmart again. I take full responsibility for taking Baxter there in the first place. I never felt right--especially when I knew he hated going there. I will find a groomer who actually cares about animals. read more

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Never again! They left my poor pup looking all janky! He had bald spots and was so uneven! The groomer seemed nice but the other employees clearly hate their jobs there. read more

PetSmart - He looks like he has face paralysis because it's SO UNEVEN. - Pet Stores Near Me - Suffolk, Virginia

Crystal did such a wonderful job on my dogs this week. My Eskimo spitz was so furry and ragged looking but she did her magic. He is so beautiful now and my Bishon is perfect. They were not stressed when I pick them up. I will be back. read more

PetSmart - Skittles - Pet Stores Near Me - Suffolk, Virginia

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Very disappointed! My doggy doesn't like to stay in a kennel. That is why I always book an early appointment in the morning and always on a week day, so it is not busy in the store. I dropped him today at 9.00am and waited to make sure that everything is alright and he is calm. They put him in the kennel then I left. At 9:45am my phone is ringing and the lady told me that my baby doesn't want to leave the cage and he is trying to bite them. Of course I came back for him. When I arrived I asked the lady on the front desok why he was in the kennel for 45 min, when I brought him in time for his appointment at 9 am and the store was super empty. Her response was that If I want them to start my dog right away I should pay for express service. Wow. So why we are setting appointments? No wonder he was so stressed out. I am so upset. I wouldn't recommend this store to nobody!!! On read more

HORRIBLE customer service Went in inquiring cat adoption. The clerk spoke to my husband very dismissively when we were asking what actions needed to be taken to adopt a kitten. Then I went up to her and asked for more information because "the cat people aren't here right now" was not a good enough. Then she completely walks away in the middle of me talking and starts walking to the cat display and as she's walking says "I'll open it but I can't open a cage so". Incredibly rude and the staff never lets you finish talking or asking your question before they try to cram an answer down your throat. It's insane. I called again this morning to try and get more information from someone more helpful and the same thing happened! The guy was super rude and wasn't answering my question. I literally just want to know what are the steps I need to take to adopt a cat ‍ read more

My roomate and I have just recently gotten back into the aquarium hobby (we also have several other pets). We have mainly dealt recently with the College Drive location because that is closest to where we live. There are no pet shops like Petsmart in the Smithfield area. Our 2nd location most frequented has been on Va Beach Blvd and also we have shopped at the Rosemont location as well as at the Portsmouth Blvd store. We have been very well pleased with the advice and selection and have returned over and over again. read more

I had rescheduled a full bath and grooming appointment for my dog at 8:30 in the morning over the phone. The employee on the phone did NOT properly communicate to me that because my appointment was before opening hours (9 am) that I had to press some door bell for the doors to be opened for me. Fast forward to the day of the appointment, I arrive roughly at 8:20 am at walk up to the door at 8:25. The doors did not open automatically and I was confused. I looked through the windows and noticed employees on the inside so I knocked on the window multiple times, to no avail, the employees did not notice me. So I gave up and wondered if maybe there was a scheduling issue. I decided to leave and come back and did so at 8:48 am. At this point the doors were still locked and I finally noticed the door bell off to the side. I get to the grooming section to check my dog in and the woman at the counter is so snobby and so unsentimental. She said "unfortunately, you're 17 minutes late so we'll have to reschedule." I let her know of the situation and she was so snobby with her remarks, I left FUMING. I honestly don't ever want to take my dog back there again. The staff is unprofessional, rude, and un-thorough. read more

Beware!!! We purchased fish from this store few days ago. Do not buy from this store or any other pet smart. We have lost a whole tank due to new fish having fin rot. Had healthy fish for over a year in our tank, few new ones and they all are gone. Tried treating the tank they are gone within days. We are so heart broken ove this, loosing our fish and plants. It was a total loss all because they do not take care of their tanks and fish. Thank you and have a nice day. read more

This review is strictly for the grooming side of the house. When I called to make the appointment prior, the associate said nothing about a holding fee when I mentioned that I would drop my dog off in the morning and pick him up after work. Mind you the only call that I received was to tell me my dog was ready for pickup. When I got there to get him I was informed that my dog was stressed out and going through anxiety and that he was kennel crazed. I want to know why I wasn't notified sooner so I could have gotten him or figured something out. I noticed that I was charged a holding fee of $28 and when I mentioned it to the associate she was like "aw well, we're not setup to keep dogs long" This is absolutely ridiculous, never going to this location for grooming again. read more

I love this Pet Smart. Parking is amazing and I never see it full because the store is not attached to any other stores which is nice. Grooming is amazing and the staff is so friendly. My boxer Dante loves it and they do such a great job. He smells so good for about a week! I live 5 min away but if you are farther it is worth it. There are many stores and restaurants so you can hang out or get errands done until your pup is done. (Walmart, Khols, Panera Bread...ect.) read more

I really like this Pet Smart. It's important to point out that they are not a fully stocked store. That said, they don't always have the same items that would be available at the Chesapeake Square location. In any case, I prefer this store over the other. It's cleaner, newer and the every single staff member is friendly and always ready to help. Even if you tried to hide from them (not that I've ever done this, but it might be fun to try), they would find you and ask if you had any questions or needed help finding something. read more

I will Never ever bring my dog to pet smart groomers again. I had the worst services. Everyone makes mistakes, but to be a liar is another story. I dropped my dog off at 1130 am. I called around 330 pm to see if my dog was ready. The young lady said thatmy dog was not ready because they were taking her to the vet! My question to her was, when did they plan to call me? Her response it just happened. So of course I'm frantic and ask to speak to the manager and she didn't seem apologetic at all. She asked for my vet info and said they would call. Next my husband and I head up to vet office and my dog had a big cut on her ear. I told the young lady who brought my dog to the vet, that I was never returning and she laughed and said okay and walked off. Great customer service. Not! Needless to say I would stay far away from this place. They either need to train their employees better or shut down. I can't believe they weren't concern. If you are a pet lover like I am, trust me do not go there. I can't wait to call cooperate and do every review I can. read more

PetSmart - Pet Stores Near Me - Suffolk, Virginia

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I love the convenience of this store. I can always find what I am looking for. The associates are very friendly. The store offers price match if you find the same item for a lesser price on the web. read more

I absolutely love the place I love everyone there not only because my husband works there so it's kind of convenient also I brought my dog Lacey a chihuahua to be groomed for the first time and she has some crazy anxiety I was a nervous wreck after hearing for my husband that lacey was a pain in the butt I was kind of embarrassed but then I seen the report card from yamilai even though Lacey was a pain in the butt she gave her a good report card and I was not expecting that I was expecting a crappy one thank you yamilai for making my day I look forward to bringing Lacey back to see you read more

PetSmart - Lacey after being groomed with a a cute PetSmart bandana - Pet Stores Near Me - Suffolk, Virginia

I have rescue cats and PetSmart only seems to care about Dogs since the store 1 side of the store and one isle on the other side with nothing but Dog items. By the amount of Dog only items PetSmart does not care about cat owners. If I could have given them a 0 I could have they should rename the the store dog smart the store that does not care about cats. read more

This is a nice Petsmart that recently opened up; excellent grooming services and wide availability of products and dog food. Unlike other Petsmart locations, their groomers are very experienced and professional and my dogs always end up with the cutest cuts (ask for Krystal!). Glad for this new addition to the neighborhood. read more

It was the worst experience ever. My dog always using here for grooming but this time was bad. Smell bad and had cut on my dog skin and they had some kind of attitude. read more

I recently took our dog back to Pet Smart in Suffolk (College Drive) for a full service grooming. I specifically asked that he be given a breed appropriate cut and went over what that would entail just to make sure we were on the same page. I was shocked to get him back with a "one size fits all" shave job AND a LIMP!! What The Heck?!! I don't know what happened but I will NEVER take any of our dogs back there! I wish I had checked YELP for the recent ratings as I now see that another reviewer had a similar experience. :/ From here on out, I'm checking out the YELP reviews FIRST! read more

This is the Petsmart we go to, and I have to say, I am super impressed by them. Everyone who works there is very experienced and always asks what kind of pet you have, and stops to chat with you about products or your pet. I buy products from here and use their grooming. Going to try out their beginner dog training class in two weeks as well. read more

Picked up some cat food tonight after we finished an early dinner nearby. We usually shop the Chesapeake Square location but really liked the staff at this one. Everyone seems very happy. read more

A little smaller than other petsmarts, but just as good. The staff is knowledgeable and ready to help when you need it. The grooming services are well worth the drive for me. read more

This is my first time going to a petsmart for a bath for my Australian Shepherd puppy that is almost a year old. There's a woman with the name of Sarah C. in the front that was checking me in and checking my dog's vet records to make sure he is good to go. First off let me tell you I have experience with dogs from my own household and dogs that were strangers, you are supposed to introduce yourself to a dog especially if he's never seen you before. Well the lady just came straight towards him without letting him sniff her and he jumps on her in a very friendly way because he just likes saying hi to everyone. So she didn't like how he jumped on her and mistakenly scratched her on the arm. I apologized because I don't like that he jumps when he sees someone he's never seen before, but that's his way of meeting someone. Any way she proceeds to start just touching his backside to see if it's matted and he starts moving around because he doesn't even know the lady at all and she's just touching him all over the place. I get she's trying to do her job, but like I said if you have been around dogs and have some kind of knowledge about them almost every single dog is different when approached. Next thing, Sara puts this blue choke leash on him and tries to walk him to the back room. At this point I'm not too confident this lady has ever had a damn dog in her life because she's walking him like he's some creature that doesn't know how to walk on a leash and is pulling up on the leash choking his neck. Anyway, I am on my way out to my car and I realized I forgot something so I went back in to see if I can tell her about it. Then I see her coming back out from the back door saying my dog is being difficult and doesn't want to go in the cage so he's going to have to come in a different time to have someone take him in for an express wash or whatever. Now this is the part where I really have problems with her and this grooming department. Sara is walking on the way back towards me from the back room and my dogs eyes are really red, his eyes gets like that when he's stressed. So she stressed him out within 3 mins of him being in her hands. He starts trying to wiggle himself out of the blue choke leash I was talking about and now it's really choking him. Like at this point it's choking him so hard he's starting to move like he's possessed because he can't breathe and he was trying to bite the blue collar, I start calling his name so he realizes I'm there and he stops for a second and coughs desperately for air. The lady claimed he was trying to bite her, but I seen it for myself he was trying to bite the leash, I promise I can let anyone see my dog or my dogs records he has never bitten me or any strangers I have brought around him not even as a puppy. Finally she get to me, she says she's going to have to refer him out and never be able to come back unless he's on a sedative. 3 things I want let everyone know: -Sara never told me she was going put him in the cage before he's actually seen so I would have never taken him there because my dog is not familiar with this place and he's not familiar with this cage she was trying to put him in. I would have came back whenever they were ready for me. -The blue choke collar, she was using this a the main method to walk my dog, even though I gave her the leash and collar he had on when he came in. I believe petsmart should not be using this one dogs I know that there are other methods of taking a dog you don't know to walk with you. - Sara was really rude and acted as if she has never handled a dog in her life. She's supposed to be a groomer. So this woman should no longer need to be working with dogs after this experience unless you've had prior experience handling many DIFFERENT types of dogs. I really wish I recorded it to show how bad this experience was and so you can see exactly what I saw. I hope this makes up your mind to never come to this groomer. read more

This is strictly for the grooming department. They are unprofessional and argumentative. I was having a conversation with one groomer about drop off policies and another groomer rudely butted into the conversion and incorrectly quoted company policy to me. While waiting I also witnessed them being extremely rude to an older gentleman dropping off his dog and telling him at 12:28 that he was too early for his 12:30 appointment. They apparently also failed to tell him he would need an updated proof of rabies vaccine and gave him a hard time about it even though he offered to run home and get the documentation. They said they needed to check his dog in at exactly 12:30 because they were fully booked today. They may be decent groomers- I won't know for sure until I pick my two pups up later - but I cannot stand for rudeness and disrespect. We will not be returning. There are too many other equally qualified and more respectful groomers in the area. read more

Again often out of very common products. Why would a pet store run out of cat litter? Not exotic cat litter - fresh step. Bad management. Petsmart needs to train their managers better on how to manage inventory. The staff here also changes over a lot so I assume it's not a pleasant place to work. The employees here are less friendly as well. I wish a company would sell my dog food. Just looking for another place to shop honestly. read more