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    PetSmart

    3.1 (100 reviews)
    Closed 7:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    Mitzy M.

    Only came in here for a few short minutes but found everything I needed (and then some) within minutes. Spent $13 and got 2 rib bones, 1 meat chew, and a stuffed xmas squeaky? Hell yeah! My dog was SPOILED on xmas day

    PetSmart in Newbury Park
    Mar C.

    PetSmart in Newbury Park is super nice. I was greeted by a friendly cashier "Brady". Store was immaculate with great lighting. Well stocked and colorful. There were no lines and the workers were busy stocking or cleaning the store. I bought a cute little vest for my puppy. It was really expensive $26 which was the only disappointing thing about my PetCo experience. Prices should be more reasonable and then perhaps more customers will shop at this location for all of their pet needs B++

    Season C.

    Horrible groomers! Took my dog in for a haircut with "Journey" and she chopped off her dew claw. She ended up taking her to the vet next door because she was bleeding a lot, and my poor dog was sedated to remove what was let of her toe. Dog had to wear a cone for two weeks, and my poor dog was not herself for days. Worst part was I never even received an apology! Only a don't worry pet smart is covering the bill. Had I received a sincere apology it would have helped. I will say this review does NOT apply to the vets at Banfield they were great!

    Gary Z.

    We used to like coming into PetSmart to get our Corgi groomed, until we came in today. Today, our groomer Kendra completely butchered our corgis coat. She had asked if his usual cut was fine, I said yet but noted that we were moving to Washington where it's significantly colder and maybe we should go longer. She brought out the length examples but noted it should probably be fine as is. I said sure. 2 hours later I get a call asking how often we get his hair cut, I said every 2 months or so. She noted that it was "very uneven" so if it looks weird, it's because she's trying to even it up. We pick him up....and she had completely shaved his entire top coat. All of it. Likely she's new or maybe never dealt with a corgi or 2 coat dogs....but this was awful. The response from the manager? To offer a discount on the next service (never happening again) or a sweater. Even for what they were attempting to do, the cut was completely uneven and just bad. It's just bad. My recommendation is to just take your pet to a real groomer who knows what they're doing. I've attached the before and after, everyone can judge for themselves.

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    11 years ago

    We had a grooming appointment for our cat but their employee named Olivia was so rude that we decided to get grooming somewhere else.

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    Page 3 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Tierney did a great job grooming our terrier that some groomers found troublesome in the past.

    Mentioned in 2 reviews

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    Matan Dog Training - Hidden Hills Magazine article

    Matan Dog Training

    (129 reviews)

    I'll start off by saying I'm so glad out of all the dog trainers I was talking to for my boy, I…read moredecided to come to Matan! More specifically, the trainer Amelia is who my boy Finn, my family, and I are grateful for! My Australian Shepherd Finn is a good boy who has a lot of love to give, is goofy, and a ton of energy to go with him. But, while I love him to death, before training with Amelia he was always really reactive and sometimes aggressive with other dogs, super stubborn with commands, bad resource guarding, and even really bad leash walking. We've been training for a couple of months now, and my boy Finn has come such a long way! While he still has work to do and much more to learn, Amelia has helped us transform Finn into a much better dog in and outside of the house. I can take Finn for walks and not really ever worry about him pulling or getting reactive towards random dogs or people now. He's following his commands not just in the house, but out in public with distractions all around him. We're able to be near him while eating or even take toys or food away without him getting mad like he previously used to when he had resource guarding issues. He's even able to be in group classes now with many other dogs and he's able to participate, be engaged, and enjoy his time there with the other people and dogs! While I can't put everything that Amelia has helped us with, I can 100% say she has been such a good trainer for us and for Finn. Like I said, he still has much to learn but Amelia has helped us and my boy grow so much in the short time we've had. And even after all his training, he's still the same goofy, sweet, energetic boy he was before, just so much more mature and in control of his actions. Thank you Matan dog training and thank you Amelia!

    I'm highly upset and disappointed with this company. If you didn't read my husband's review…read morealready, I want to explain my frustrations. My sweet 1-year-old German Shepherd, Oso, was scheduled for a 2-week board-and-train and came home under horrible circumstances. We've had Oso since he was a baby and taught him the basics ourselves (Sit, Down, Wait, Up, Free, Spin) using positive reinforcement. See Video 1 for an example. Oso has had high reactivity toward other dogs, which we made very clear was something he needed training on. The trainers kept saying that he likes to "pick fights" with other dogs. I understand Oso has a big bark, but he has never once been aggressive toward another dog. We understand aggression can occur, and I'm not a dog trainer, so if that's what you call "picking fights," so be it. (See Video 2 for an example.) In Video 2, you can also see two trainers come together to talk about Oso's dewclaw. They didn't even know what it was called and referred to it as "weird," which I took offense to. Keep this dewclaw in mind, because that story isn't over. Communication overall was poor. For $2,000, I would expect, at minimum, pictures or videos every day. Mind you, when Oso was home, I had a dog walker who walked him for 30 minutes every day and sent me multiple videos along with a map of where they went on their walk. With this company, the pictures we received were mostly just Oso sitting outside on their dirt patches. We received two videos of Oso on the dog treadmill, with no explanation until I asked how long he was on the treadmill for. I felt like I constantly had to ask for information, and if I didn't ask, it wasn't a priority. Oso also came home with what looks like pimples on the inside of his mouth (see image). He did not have these prior to going there, as I am very conscious of everything regarding his health and appearance. The facility may not have noticed this, but I believe they would not take responsibility for it. I'd love to hear the excuse they would give: "These things happen." On the last day of his training (go-home day), we were already struggling to make the appointment because my husband and I are both active-duty military and can't just leave work. My husband received a call that Oso was receiving his bath, and during his blow-dry session, his dewclaw got caught in the grate and RIPPED OUT. I can't imagine the pain he was in. They took him to a local pet hospital, which didn't even see him until SIX hours after his initial arrival. After many attempts to get in touch with them regarding payment, Matan finally called and said he would cover it and that "things like this happen." I would love to see the camera surveillance and a written report of what happened. I can only imagine what the excuse will be as to why I'm not able to receive these from Matan. Oso is home with us now and recovering. We are extremely dissatisfied and honestly can't forgive ourselves for giving this company $2,000 for this treatment. Matan, to make this right, a refund is due--or at least half. We should have known we made a mistake when we paid first and then signed the contract stating refunds are not given. You were so personable and reassuring over the phone before booking, which unfortunately fooled us. Never will Oso or any of us be near this company again. I hope this review helps other responsible dog owners think twice before choosing this company

    Zoom Room Dog Training - Three happy puppies

    Zoom Room Dog Training

    (62 reviews)

    We had a blast at Zoom Room. The stuff took time to explain all tiers and options for our dog. The…read moretrainer overly explained different behavior mistakes owners do, and asked a lot of questions to determine the best plan for us. It's great to see when people love what they do and put their heart into it. It's also reasonably priced compared to a lot of locations I called, and they have options! We are starting off with shy dog group classes which offer small groups for beginners. Excited for this journey for our little pooch.

    Unfortunately, the current Zoom Room ownership is atrocious and I would strongly suggest finding…read moreanother place to train your dog. I had been going to Zoom Room for over 2 years and had experienced some different trainers, some of whom were good, some bad. Finally, there was some consistency with an excellent trainer, Cari, and so I purchased an annual membership. Over the past year I had worked with Cari, who was fantastic. She had an amazing talent for knowing what you and your dog could handle and needed and she prioritized safety and the overall experience. Unfortunately, Cari left recently, and I have to imagine the owner had something to do with it, as clearly this location is horrendously mismanaged. There was a period of time where there were no classes available, and we were never told why. Then randomly they announced "new management" and brought in a trainer who had been shadowing Cari for just a few weeks as the new Manager and solo trainer. I had briefly worked with this trainer and I was not very impressed with his training skills. I did not feel like I would be making progress with my dog any more at this location, so I contacted the owner Diego asking for a partial refund. He talked disrespectfully about his previous employees, ranted about me not giving people a try, and raised his voice, berating me about "what if you signed up for a membership at a yoga studio and your favorite instructor left" among other things. During this rant he also shared that the trainers they get are untrained and uncertified and they go through some basic training before coming on board which does NOT inspire confidence in the future of this location. I have NEVER been spoken to in such a disrespectful, aggressive way as a customer. This franchise is clearly not well run. While they might find gems of trainers like Cari from time to time, you might also get stuck with untrained people.. or possibly even NO instructors. As another review mentions, consistency in trainer is absolutely critical to progress with your dog, and while I understand there is some employee turnover expected over time, this location has experienced too much turnover to be acceptable. I truly did love my experience with Zoom Room while Cari was there but now I highly recommend you save your money. It's not worth spending that much money to potentially have to keep working with different, random, possibly untrained employees and be talked down to by the franchise owner who really needs to hone his business and customer service skills.

    Bark Busters Ventura County

    Bark Busters Ventura County

    (26 reviews)

    We've only had two visits with Michael so far, and the difference in my dog is absolutely…read moreincredible. My boxer was anxious and very reactive, but now he's noticeably calmer and much less reactive. It honestly feels like we have a new dog. Michael is truly the best. He's patient, knowledgeable, and always happy to walk us through any situation or question that comes up. You can tell he genuinely cares about both the dogs and their owners. I can't thank Michael enough! He's made a huge impact on our lives and completely changed the future for my dog. I'm so excited to see the progress we continue to make!

    I want to start by saying the trainer we had Michael is a kind and responsive person. You can tell…read morehe really cares about dogs and takes his work seriously, which I truly respect! We spent over $1,000 hoping to improve our dogs' reactivity issues. We followed the homework that was given to us, stayed consistent, and while there was some minor progress, we eventually hit a wall. The BAH method is the foundation of their training approach, and while it might work for others, it just didn't lead to the results we needed unfortunately. What made it more disappointing for us is that even though the company offers lifetime support, it didn't feel like there was anything drastically new or helpful to move us forward after a certain point. Again, I commend for the trainer for trying his best and truly caring, but we hit a wall. We were basically told we were doing everything right, but the problem still wasn't getting better. This review isn't meant to discredit the trainer or the business. I'm sure he's helped many other clients successfully. Unfortunately, in our case, it didn't live up to expectations given the cost and the goals we had. Sidenote: I'm not looking for a debate or follow-up--just sharing my personal experience in case it helps someone else make an informed decision.

    PetSmart - petstore - Updated September 2026

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