Alex and Joe came promptly, fixed the problem, and gave us recommendations for what to do next. Jennifer was kind, efficient, and I can only imagine what juggling she had to do to get me help right away in a very busy time. I would recommend these guys any time. read more

PHD Mechanical was a vendor used by American Home Shield. I had used their services many times. I found the technicians to be punctual, knowledgeable, thorough and honest. They were one of the few AHS vendors that I found credible. Unfortunately, I have since canceled my AHS plan read more

I highly recommend this local (Denville, NJ) plumbing outfit, having used their services many times. No job too little or too big! The scheduler, Jennifer, is knowledgeable and efficient, returning phone calls promptly, and scheduling expertly to my convenience. Pete is the plumber assigned to my location: he arrives promptly, is very courteous, listens attentively as I explain 'the problem', and diagnoses a fix. Follow up to the service call is expedited promptly. Pricing is worked out very well: I had 2 old toilets replaced, and I was offered to negotiate a high-end expensive, designer product, or simply a more cost-effective product. In anticipation of needing a new furnace, I asked Pete to draw up a quote; hands down it was a good price, better than competitor's price. Living in my older home, there are many problems which require the services of a plumber: leaky gas lines, and deterioration due to hard water and the resulting mineral buildup on outdoor faucets, shower faucets and toilet flush mechanisms, as well as those old clogged drains! We've used other plumbers, having lived in this house for over 40 years. But I'm quite happy with PHD, and the price is right! And, by the way, a home warranty company was recommended to me--so I did some research: you're better off letting your home insurance company insure your large item (furnace), than pay much more with a home warranty company IMHO. read more

Had them through American Home Shield- took them 3 trips and 2 different workers to fix a simple faucet- had a pipe leak above water heater - they fixed that ( which was covered bye AHS ) but then the hot water heater wasn't due to secondary problem ( total bs but that's warranty company- they wanted 3860$ for a new HWH- and tech told me it was " special order " I said it's from Home Depot" said ABSOLUTELY NO to phd $ - went to HD bought a new one ( same model for 1250$ used shark bites and installed my self - 3 times the $ they wanted - unreal read more

AHS customer - I have had PHD at my house for all my plumbing needs through AHS and without AHS. Both Peter and his son along with all their techs have been great with every visit. Unfortunately I see some reviews that have given PHD a 1 or 2 star when it has everything to do with the Home warranty company and nothing to do with PHD. Jennifer Is great too ! read more

Excellent response time to a plumbing issue regarding garbage disposal and dishwasher. The 2 technicians were very professional and courteous. Fixed the problem in about 40 minutes and gave me a tip on the garbage disposal,to keep it running smoothly. read more

Best plumbing service I have ever used!! Fast response times, great customer service, quality work! Highly recommend!!!

They replaced my water heater through American Home Shield. The plumbers were courteous, professional and prompt. They even arrived a few minutes before the four hour window, and completed the repair within 24 hours. read more

Had to call for a return visit. Original toilet repair did not resolve the problem.

They were sent to my home by my home warranty company to look at my drain pump. They were there for about 15 minutes and told me I needed a new pump (not covered by my home warranty). I recieved an estimate for $1800. I asked how much it would be for just install and recieved an estimate for $1300. I asked what type of pump they used and looked it up online and saw listings for less than $300 (new). They said the $1300 was to install new pipe. I got a second opinion from another plumber and they gave me an estimate for $950 (with the new pump costing $500). It also took the 2nd plumber less than 10 minutes to figure out the problem with my pump was a clogged pipe (which was covered under my warranty) they cleared it and the pump worked. So the estimate they gave for the new pump was an option to replace my old pump. Lesson learned, get a 2nd and 3rd opinion! read more

An update to the quality of this company. Twice in the past 3 months, the handle of the faucet simply fell off and doused me with hot water while doing the dishes. I had a COMPETENT plumber with the Delta faucet I had asked Peter to install and to no surprise, the water pressure was MARKEDLY stronger than Peter told me I would experience. So either he lied to me about there being no difference OR he was misinformed. Either way, ANOTHER reason to stay away from him!!! read more

PHD mechanical goes above and beyond with the level of service that they offer. Not only do they always reply in a timely matter and have competitive pricing, they take special care of my Nana who lives on her own and consistently checks on things and makes sure she is comfortable and that there are no issues. HIGHLY recommend! read more

Installed a navien tankless water heater and it had been amazing. They were quick, very polite, and very meticulous. I will definitely use them for any plumbing job in the future. read more

Plumber walked into my home (while I was sleeping) thru an unlocked door AFTER he agreed to wait for my husband. Only walked back out because he encountered our Pitbull. He then proceeded to sit in the driveway and pound on his horn until I came to the door. Again, AFTER he agreed to WAIT for my husband! We were not notified he was coming by the landlord and he obviously thought he had a right to enter the premises because we are JUST renters! WHO DOES THAT??? This is the second encounter with the same technician and neither one has been pleasant. Find another company! read more

Great plumbers. Fast, punctual and courteous. Love them!!!

These are the worst plumbers I have ever seen. They made 10 trips to my house and never solved my problem. I have waited patiently for 3 months! They work through American Home Shield probably because they can't get any other business. Beware and run for your life! read more

We called PHD on a Sunday night during a blizzard. While they (understandably) couldn't get anyone out during the storm, PHD was the only company that stayed on the phone with us and walked us through our entire issue. We now have running water again thanks to the kind man who spoke to us for nearly 20 minutes. Thank you so much for your expertise and time! We will be hiring your team for any of our needs in the future and will be recommending you to our neighbors and friends! read more

After dealing with our home insurance sending us 4 different plumbers who could not resolve our issue, they finally gave us PHD Mechanical. Hands down the best company to work with. Pete and his son would not stop until they located our water leak - whereas the other plumbers basically misdiagnosed or gave up(because the we still experienced the same issue). They also made sure that we were educated on what was going on in our home. We appreciated their service and will always request them for future jobs. They are honest, knowledgeable and kind. Thanks guys! read more

I had a good experience with them today

This place is a scam and i highly recommend you don't use them. Our AHS assigned them to fix a clog in our plumbing. The man attempted to snake it, which was covered by our AHS. He reported that he could not get the clog out with a snake and had to charge us to take the toilet apart. He then broke the toilet and instead of fixing the toilet held it hostage until we paid the additional fee. We spoke to three other plumbers who reported there was no reason he had to break the toilet. the plumber reported he had to break it due to cement. Three other plumbers reported this to be forced and we felt that he purposely wanted to upcharge us to make more money since we went through the insurance. the item that cause the clog was a small sponge like material that was flexible and should've have been able to get out via a snake, again this was confirmed by three other plumbers. I would stay away from them as they are extremely deceitful and unreliable. read more

I am a first time homeowner (new to the area) and ran into my first home emergency. After a few days away for the Thanksgiving holiday, my wife and I returned home to find that our sewer main had backed up at 8pm on Saturday night. Water backed up into our finished basement and because of the blockage, any water we wanted to use (sink, toilet, shower, laundry) was causing more water to spill into the basement. After calling PHD in a panic, Pete assured me he would be over within the hour and arrived in no less than 30 minutes. He quickly diagnosed the issue and was able to remove the blockage and save the day for me and my wife! Prompt service and problem solved on a holiday weekend, what more can you ask for? I would definitely recommend the guys at PHD Mechanical for any plumbing needs. Thanks Pete! read more

We've had Pete at our home twice, once to replace our hot water heater and another recently to replace a leaking pipe. He was contracted through our American home shield and we have always had a positive experience with his company. Pete is prompt, reliable, honest, knowledgeable and has made both experiences, which were stressful-esp with children, very positive and with quick resolutions. I would highly recommend him and PHD mechanical. read more

I can't say enough about PHD Mechanical and the service we received from our technician Anthony. The are amazing and I am so grateful for them. The evening of Thanksgiving we realized our basement was flooded. My husband determined pretty quickly it was the sump pump. Being customers of American Home Shield we put in a claim. The initial plumbing company contacted was Mr. Plumber; Mr Plumber is a joke. They failed to contact us and after we finally got ahold of them they said they were closed. American Home Shield was again contacted and Mr Plumber committed to come today at 9 AM. They didn't show so we again contacted AHS who called them and they claimed that the technician was sick. After some persistence with AHS and the issue with water continuing to come into the basement AHS got ahold of PHD who agreed to come out with an additional fee since it was a Saturday on a holiday weekend. Honestly I would have paid them more the fee was nominal considering the severity of the situation and the holiday Jennifer from the office was great in getting us in today. Their payment option for the additional fee was easy. Even when I contacted Jennifer again before Anthony came out she called me back quickly, allowed me to send her pictures of what we were dealing with and kept me in the loop on the technician. Now Anthony was a dream come true. He was polite and courteous wearing a mask upon arrival and throughout the visit. He went to put shoe covers on which we insisted he not do because of the slick steps. He explained in detail as he was analyzing the problem and replacing the sump pump. I honestly cannot thank PHD enough. They have given me peace of mind for what's left of the holiday weekend. read more

I'm having the worst experience with PHD Mechanical Inc & AHS , I had a leak in my bathroom faucet and when you run the shower on the second floor you can hear the water dripping in my kitchen behind the wall. I called to open a claim and they send out PHD Mechanical Inc. 2 days later, in the meantime, I tried to remedy the issue while waiting for the plumber, in doing so I broke the handle to the hot water. I explained everything to PHD Mechanical Inc., he told me that he could not go open up walls, I need to see the water leaking from the wall, which means my home has to be damaged for him to help me. Then when he wrote the report for AHS he indicted the issue was due to me breaking the faucet, which was untrue, the broken faucet came after I placed my claim. Due to his report, AHS denied my claim. I directed AHS to the original claim, which I indicated 2 separate issues 1. leaking faucet and leak when running the shower and they would not help me. Mechanical Inc did absolutely nothing, they were there for 10 minutes tops. read more

I don't recommend this company - after hour service poor and the engineer who came to deal with out issues had no clue - POOR POOR POOR

Peter is very professional and can identify plumbing issues very efficiently and can recommend ways to address issues without tons of sideway, possibly unnecessary diagnostics. His apprentice does not have a good attitude but Peter's experience and presence overrides this minor issue. I highly recommend this company. read more

Peter and PhD mechanical are the best there is. They've helped us with a clogged main sewer line on New Year's Day and installed a hot water heater a few weeks later. They are responsive, (phone and email) clean, professional, on time and make every effort to make you feel comfortable with the details of the job. Will definitely be using PhD for our future heating and plumbing work. read more

We used PHD for a new wash room in the basement. They did a amazing job getting our washer and dryer in and running. Very pleasant, professional and clean. We highly recommend using PHD! read more