After the Firestone across the street informed me that the universal joints on my 4Runner could not be replaced (outright lie that I literally showed the service writer and tech proof otherwise) and tried to sell me a complete driveshaft to the tune of $1500-1600, I went to Phoenix Auto Care. These folks gave me a fair quote and told me they would try to have it done that evening, but it was guaranteed for the next day. They weren't able to get the parts in time to complete it same day, but had me back rolling well before lunchtime the next day. The out the door price was within $5 of their estimate. This was my first experience with them, but it won't be my last. Great folks. read more

dishonest liars, cut corners, the place looks like a junkyard. owner is completely disrespectful and not trustworthy at all.

Do not go here. As if you needed more bad reviews but these guys completely trashed my vintage 1962 ford pickup truck and lied about replacements, parts, costs, time labor ect. I have them on tape saying the owner told them to be dishonest with us. Unless they reach out to offer funds or to fix it then.... we will you in small claims court! read more

They really are crooks. Do not go there. They took apart our air conditioning and then said we had the wrong part, what do we want to do? Of course we had to have it fixed there By the way it's still not working properly Don't go there. Period read more

If i could give less then 1 star i would ! They have had my car since July 19th ! They have given me every run around under the sun both my bank and insurance company have said they have never delt with a body shop so irresponsible and unprofessional.. from Claudia the rudest front desk person to ever be ... down to Robert who really doesnt care about anything or anyone but money.. its disgusting that they minute they feel like they can take advantage of you they lock you in ... my cars been foxed for over 2 weeks and they refuse to release my car over a dispute with the insurance company yet they feel they can charge me 500+ on storage fees... literally endured mental torture from them calling every single day ... i lost my job and suffered greatly all at the hands of them... this business needs to be shut down immediately ... after this review my lawyer instructed me to not say anything elses ... but fare warning this place will do everything and anything to hurt you and steal your money ! read more

I went for an oil change a month and a half ago. They told me I also needed new tires and to replace my battery. I agreed and paid over $600 for these services, as I was 9 months pregnant and didn't have time to wait. The day I went into labor I went to my car to head to the hospital and low and behold it was completely dead, wouldn't start. I had to Uber to the hospital. After being in the hospital for two weeks I finally got home to deal with my car. I had to have it towed, in which they towed it to the nearest mechanic who tested the battery only to determine it was a bad battery they had installed at Phoenix. I had my newborn with me who was waking up at the time so I quickly had the mechanic replace the battery so I would have a car in case of emergencies. When I tried to return the battery to Phoenix, they absolutely refused. Saying they would only replace the battery! What am I supposed to do with 2 batteries!?! Absolutely ridiculous. I have been a loyal customer to them for 7 years. I will never return. Their customer service is absolutely terrible not to mention absolute lack of empathy and ability to take care of their loyal customers. read more

BEWAER liers, theifs, crooks. They told me I need a new drain plug for. My car and I didn't. I got my car home. And discovered a oil Leek that I never had before. Took my car to a. Shop on West. Dixie and Miami gardens drive. He showed. Me where Oscar at Phoenix auto repair had stuck a screw in the oil pan to. Cause it to appear that I need needed a new oil pan (they didn't get me) I had the pice that was stuck In the oil pan. Removed new oil put in and walla fix the problem. Don't use or trust Phoenix auto repair. When I went back I saw a. Black guy named Michael or. Mike He Became I rate (ya know when some one is guilty as sin) that I said OK called. Amex sent a consumer affers complaint and now. On to AAA to file a complaint with them too When they messed with Me they messed the Wrong man. read more

These people are the worst. They totally messed up my Honda. They stole parts from me, and took advantage of the fact that I'm a woman. They had my car over six weeks just letting it sit there. Please beware. They are crooks. They give you old parts and take your new parts. They basically messed up my whole engine. The absolute worst, and the owner is never there. read more

SCAM ALERT!!! The front end of my car started shaking after being driven 10 or so miles. I took it to Phoenix Complete Car Care and spoke with the manager Claudia. She said they would have to run a computer diagnosis of the problem. This would cost $60. I said the engine is not shaking just the front end. I told her to let a mechanic drive it over 10 miles to experience the problem. She said they had to run a diagnosis. Also, She agreed to let the mechanic drive the car. She called an hour later and said the problem was the fuel pump sensor and to replace would cost $800! I said I did not think that was the problem and had the mechanic driven the car. She said yes he had driven it 6 miles and there was no shaking. I said please have them drive it 10 miles. She got very angry and said the car need a sensor. I said no, please drive the car. So she did. An hour later she called back and said no the sensor wasn't making the car shake it was the drivers side control arm needed replaced and it would need a alignment for $400. I said will that fix the shaking. She said it would. They replaced the control arm and I paid the $400 and took my car out. After 10 miles the car started shaking with the same problem. I took it back and Claudia got very irate with me and said the car was not properly taken care of and that if it was her she would've stayed with the car and watched the mechanic to make sure he was doing everything correct! ( I have never heard of a manager telling her customer to supervise their mechanics}. Also, she said I told her the engine was shaking not the front end. I said why would I tell you that? She yelled in front of other customers "THAT"S WHAT YOU TOLD ME!" I asked her nicely if another mechanic could test drive the car and that the interstate was 3 miles away, could they please drive it over 10 miles? She said they don't normally do that but she would make an exception. I went with the mechanic and after about 10 miles the shaking started. He said that's the passenger side tie rod. The mechanic took the car in bay and told me they would call when they had a price. Claudia called me an hour later and said it wasn't a tie rod, it was the brakes the rotors were worn and warped this cost another $300 . I asked her would she give me a discount since they already fixed the wrong part. She said no discounts were allowed. I ask her if she would guarantee this repair would fix my car. She said no guarantees and no discounts. I took my car out of there and still have the same problem after a $400 repair that was unnecessary. Since Claudia is the manager and will not even speak of a discount, I tried contacting the owner. I got through to the Robert who said he was the owners representative. After explaining the problem, he called in three mechanics and determined they did not tell me that a braked job would be needed before putting on the Control Arm. He said "I'll make this right". What he did was send me an estimate for $1,200 for a complete front and back brake job including calipers. I was stunned and said before the price was $280 and now it's $1,200! How is that making this right. He stated front and rear brake job was a $2000 job and he was only going to charge me $1,200. This is how they do business by up-selling and taking advantage of people. Claudia is the worst manager I have ever encountered. She was rude, abrasive, and lied to me. Robert is a scam artist and no one at this business can be trusted. DO NOT TAKE YOUR CAR TO THESE PEOPLE!! read more

This business, Phoenix Complete Auto Care. It is in the former location of Tires R Us. They are outstanding. After years of failed attempts to get the steering in my husband's beloved Grand Marquis repaired, these guys got the job done, at a fair price, in a timely manner. That's the highest praise I can give. read more

I am very disappointed with this place. After asking for a tire rotation and balance at 11am I was told it would take 2 hours. 3 hours later I ask if my car was finished to be told they still hadn't started on it. I was promised it would be finished by 5pm which again it wasn't. This time I was told that the car needed $2000 worth of work not a rotation and balance and it couldn't be done that same day. I was told doing a rotation and balance wouldn't fix the shake I was getting at 65m/hr. So after waiting the whole day there I walked out with nothing done to my car. The next day I took it to Friendly Motors and they had my car fixed within 30mins. All it needed was a rotation and balance as originally requested. Shame on this place for trying to rip me off rather than just be honest and say sorry they were over booked read more

Phoenix Complete Auto Care is the worst auto repair shop I've ever had the displeasure of visiting. My elderly father-in-law was forced to take his car here for brakes and they returned it only to have the brakes totally fail on him in traffic ONE DAY LATER. Thankfully he was okay but when he returned the car, they kept it for over 2 months claiming not to know what the problem was. When I wanted to take it elsewhere, they said the brakes were jammed and it couldn't be moved. THIS IS A REPAIR SHOP! They only took further action after I stepped in with a mechanic friend and threatened to take legal action. What these people are doing is criminal and I am in the process of filing a formal claim against them with the Florida Dept. of Agriculture. They charged my father-in-law for AFTERMARKET PARTS including $390 for a brake booster and $308 for a master cylinder. Both of the prices are actually MUCH higher than the Volkswagen parts from the factory (which I confirmed with a simple phone call). At the end, the scammed him out of $1,168.00!! On top of all this, when they finally returned the car, not only did the brakes still not work correctly, the emergency brake didn't work at all (it was working fine when the car was taken the first time) and someone had stolen the VW decals from each of his 4 rims. If you have been a victim of Phoenix Complete Auto Care, I encourage you to use the Motor Vehicle Complaint Form on the Dept. of Agriculture website and file a formal complaint as I am doing. If you haven't taken your car here, do yourself a favor and stay away. These people should be ashamed of themselves. read more