A Heroic Response and Absolute Integrity…read more I cannot thank FYI Contracting LLC enough for coming to our rescue during a critical situation. On Saturday, 1/31, at 4:00 a.m., our central heating system failed. As the house temperature began to drop rapidly, it became a true emergency. My mother is a senior citizen, and with the freezing temperatures outside, it was far too dangerous to try to move her out of the house to a hotel or a warming center. I left several voicemails for different companies pleading for help, but FYI was the only one that truly listened. Taylor heard the urgency in my message and immediately alerted Yvonne, who worked a miracle to get someone to us. Even though it was a weekend and no one else was available, Bradley--who had only been with the company for two days--heard about our situation and selflessly volunteered to take the job. When Bradley arrived, he was incredibly kind and professional. My mother was bundled under five blankets just to stay warm. Bradley went straight to work and diagnosed the problem immediately: a faulty igniter. What impressed me most was Bradley's honesty and transparency. He didn't try to "rip us off" or invent unnecessary repairs. He explained exactly what the igniter does, how it failed, and how he would fix it. My sister and I were both there, and we were so struck by his integrity. Since he installed the new part, the house is actually warmer and more comfortable than it has ever been! It is rare to find a company that combines technical expertise with genuine human compassion. To the team at FYI: thank you for listening to my plea. To Bradley: thank you for your kindness and for taking the time to help a senior stay safe and warm. You have earned a customer for life.

This company was sent out as a contracted company for my home warranty services and what a trash…read moreexperience. I had two breakers that kept tripping. They came out, I hate to say that the electrician had such bad BO my house smelled after, didn't even test the breakers and instead said I was getting "too much power to the house." Because of them, my claim was denied from the warranty company and I was forced to call a reputable SA company who immediately identified that it was due to a defective breaker within 1 minute. All the new company had to do was flip the switch while holding down the button to get an error code. I would stay far away from this company and now I'm out $1K cause of them.

I'm a disabled 75 year old 5th generation Texan. Infinite Plumbing came out today after we…read morescheduled yesterday. long story short, we had some plumbing leakage problems. These guys came out and had us up and running in less than 24 hours. They were on time and very professional. If I could give them 20 stars I would! Best service ever! Highly recommend!

Infinite Plumbing & Construction Solutions LLC, aka Infinite PCS, aka Infinite Home Solutions…read moreclaims to be a family-owned business in Houston, but it is a plumbing service run by 2 scammers. My home warranty company sent this business to check drain pipes. They misdiagnosed the problem and quoted an outrageous price for repairs. When we asked for video evidence of the issue which they claim to have, the company did not follow up or schedule a repair. Important Advice: - Avoid their services. - Do not pay in cash. They may ask for half of the service charge upfront and then disappear with your money. Be sure to read other negative reviews online before considering their services!

Project: Water Heater Installation…read more Alex was professional, arrived on time, extremely experienced and polite. He was scheduled for a repair on various items relating to gas. After the diagnosis, he made a few recommendations ... not an upsale but a requirement due to the age of the unit. Ultimately, a new water heater was installed plus other items. The project was completed in a timely manner. They cleaned up nice and hauled away everything. After a few months, the inspector reported the water heater was manufactured in 2005 and hence, out of warranty. I contacted Alex and he responded. It turned out the inspector made an error which resulted with incorrect information. The unit was manufactured in 2025. This goes to show you Alex will not ghost you after the work was installed and invoice was fully paid. He will help you with whatever you need after the work has been done and paid for. That says a lot about the business and its integrity. Character counts! I highly recommend Alex! You be glad you did!

They showed up promptly and drained the yuck out of our pipes (that had caused a flood) at 1am!…read moreThey were both Professional and considerate, wearing different shoes for outside the home vs inside and their prices were fair!

Daniel was timely in and communicative during the scheduling of the estimate. He was on time and…read morereliable. Work was professional and well done, they moved a gas line from behind the stove to a cabinet for easy shut off access. Will definitely use again, for any other projects we may incur in the future. Thank you.

I selected a top rated gas hot water tank, and the manufacturer's web site listed them for Houston…read moreand I called them Sunday as my old tank had failed and was leaking water all over my utility room. I appreciated that I got a real person vs AI fake call answerers or recording machines, when I called. He asked about my situation vs everyone else who wanted just to come out for $$ to do an estimate. He asked for pictures of my tank and ventilation on roof, and then outlined his costs. He came off very professional and said his guys would her on Monday afternoon--which they did on time and listened to my concerns not to scratch my washer/dryer . The guys were professional as well. I not giving a 5 star as I desperately wanted a service call on Sunday given the water everywhere. That they were unable or unwilling to do--I'd even pay extra. (If they came to my rescue on Sunday I'd given 5 star and post a video on FB and other social media as I wanted the problem solved that day). I'd use them again if the tank lasts as long as my old Kenmore. The professionalism made them stand out--just hope it doesn't fail on Sunday.

Suddenly, our hot water stopped and nothing came out from that side. The cold side worked, though…read more I called Hot Water Guys at 1:00 on Tuesday and was able to schedule for the next day. Sam arrived and got right to work. He did our annual maintenance and fixed our problem. Before leaving, he made sure that the water heater was connected and working properly on the controller app. It was a bit tricky and Sam had to return to the attic several times, but was patient in helping me with reconnecting the unit to our WiFi. Hot Water Guys installed our unit and we only have them work on it bc we trust their knowledgeable service technicians. We will continue to recommend them.

I have used these guys before. I reached out to them at 10pm via website form and asked them to…read morecall me in the morning. They called me at 7am. Scheduled a same day appointment for later in the afternoon. The technician, Sam, was running behind from his appointment before my service window but he kept me informed of his timing. As he was about to head to my house, he called me and we talked about the issue I was having. I told him the fault code and sent him a picture via text. He immediately knew what parts were going to be needed to fix the issue. He swung by the office to make sure he had the right parts before arriving at my house. I will for sure be using HWG for all my service needs! Sam is the best tech hands down!

I called Doug Turner Plumbing with an urgent issue (sewage backup in home) and they arrived within…read more1 hour. They assessed the situation, gave a plan of action and resolved the sewage blockage. They communicated well during the process earning my trust. The cost was the same as they had estimated. I was very pleased and will definitely use their service again, if needed!

WOW! What can I say? I needed the outside faucet replaced because it was leaking. It was not even…read morean emergency call. I was charged $316 this and it took maybe 30 minutes at most. I explained that I was on Social Security and didn't really have that much money but they were going to charge me a $62 fee for just coming out. I asked if I could get a senior citizen discount and was refused. When I got my invoice e-mailed to me, it said on the invoice "You could have saved $35 dollars." Well, why didn't they help me with that when I asked? Next time I am going to hire a person to do the other two that won't rob me. I emphatically DO NOT recommend this company!

The compressor in my A/C unit went out in my house on Keegan's. I called this company and the guy I…read moretalked to was nice. Although when I called he said he "was done for the day" so they're not really 24/7 like it says on their Yelp page. Anyway, he came and looked at it and then charged $150 for a diagnostic which he didn't even mention beforehand. So IDK, maybe I shouldn't have paid and he scammed me? Anyway, the estimate he gave me for replacing the compressor and labor (eventhough I had warranty on the unit) was $3000. So I called up some other highly rated companies and got way better offers. The Cool Dude charged me $1650 total. I do believe this guy is scamming people. You should just go to The Cool Dude which is located in Stafford.

had ductwork estimate 2.5 days later found leake attic owner Heath wasn't doing anything about it…read more People be aware

Horrible company !! Flooded my house and did $35,000 damage to it. He will not give me his…read moreinsurance, or he does not have any. Do NOT use this company !!!!!

Mike was great! He responded quickly. He made us an informative and detailed bid. It was…read morecompetitive. Once we agreed to have M&M do the job, the work was quickly scheduled and performed well. I recommend Mike and his team!