I recently went to get my piercing here for my birthday. It was the biggest mistake ever. They didn't know anything about Industrial piercings. They looked at my ears and told me they weren't SURE if had the anatomy for it. What do you mean you don't know? She continued to pierce where the dots weren't located making my piercing worse than it already was. Don't recommend coming here. read more

The woman I met at the shop struck me as a no nonsense type of lady. She answered my questions politely, but I got the feeling...nevermind. My wife found something ax ge liked and the prices were better than what Kay Jewelers had to offer. We will come back soon. read more

Piercing Pagoda - Jewelry Near Me - Fairfax, Virginia

Staff are not knowledgeable enough to be doing piercings. I asked for a cartilage piercing -- what I didn't know at the time was that my cartilage was above average in thickness and needed an extra long post. The piercers here didn't know either. They pierced me with a tiny ball stud, but because the post was too short for my thick cartilage, it was painful for almost two weeks until I realized the ball had actually healed INTO my ear because the earring just wasn't long enough. So then I had to push it out of my ear and it bled a lot. It was disgusting. Then I took the earring out (also very painful). Still waiting for the wound to heal. I should have just gone to a legitimate piercing establishment. Lapse of judgment on my part. read more

Piercing Pagoda - The earring ended up embedded in my ear because of Piercing Pagoda's lack of knowledge and skill. - Jewelry Near Me - Fairfax, Virginia

I went there today to get backings for my daughter's earrings and let me just say I left after not being helped for 12 minutes. One of the sales associates was helping a lady that was there before me, and asked the other sales associate to help me, but she just ignored her & went to help 2 ladies that showed up after me. The sales associate looked at me many times but just kept ignoring me, which is important because the other sales associate was nice & acknowledged me, but she was just tied up with a customer. Needless to say, after stating that I was there before those other ladies, multiple times, I grabbed my daughter & left, unsatisfied & very frustrated. I will not be coming back - Amazon here I come... read more

Went here to get a second lobe piercing for both ears, however after 6 months both holes have closed with problems in both of them. Overall I would say the jewelry itself is good here. There are a lot of gold and silver options. However as for the piercing, anyone who's confused on whether to go to a piercing kiosk in the mall vs. a tattoo place to get a piercing (even for a second lobe one), definitely pick the tattoo place. Even though they are expensive they will be there to answer your questions about the after-piercing healing process. As for my piercing, they used the piercing gun for the second lobe piercings, and that damaged the skin around the piercing. When I went back to get advice on how to take care of the issues I was facing, the lady manning the kiosk said she can't provide any advice nor look at the piercings. Whereas I was told by the piercer that I could always come back later and get it looked over by anyone working at the kiosk (specifically the piercer working there) to see if its healing well or if it needs to be taken care of by a doctor. It seems to be a hit or miss on getting advice based on who's working there that particular day you go to visit. read more

My five year old daughter recently got her ears pierced at this location. Overall, they have a good selection of piercing earrings. It appears to be very clean and they were willing to pierce both my daughter's ears (two people) at the same time. I do feel that one earring is just slightly off centered to drive me nuts, but I am not also willing to take the earring out let it close up and re-try later. I will say for the kids earrings (did not look at adult) they are slightly expensive overall. They will try to sell you a warranty on all of the pairs of earrings you purchased....which I personally just don't feel is necessary and really very ridiculous. They won't guarantee their earrings will last a year unless you pay to guarantee it?!? read more

Do NOT get a piercing here! We took our 4yo to get her ears pierced b/c she was all excited to get them done. One ended up coming put a week later, so it closed. We went back to get it re pierced and they admittedly said they pierced them at an angle. They turned a special experience into a nightmare! read more

The lady is literally making eye contact while on the phone with me - I waited five minutes at the counter before I was even spoken to... and is now texting while I'm waiting for her to accept my signature on her screen... At least I got what I needed. read more

My daughter had her ear pierced here when she was 3 months old. They have good selections of earrings and never had a problem. We went back recently to get the back screw of her earrings because we lost it and Kim the manager took good care of us and gave the screw for free. Great customer service. read more

Dissapointed with the service here. I called staff before visiting to ask if there were 2 staff members on hand, to pierce my 6 month daughters ears at the same time. I was told by the staff member, that they no longer do this, unless the child is 1 yr old + this was a lie, as the website says they do offer this service for 2 month olds and above. The lady there, although she explained she had been doing this for a while, did not seem that professional or caring. I was asked to pick from a rack and I decided on the smallest earrings for my daughter, they were $42.99 3mm gold earrings, I was told by the lady serving that they would not be appropriate for piercing, I should get one size larger at $49.99. They also added $2.99 for cleaning solution and another $7.99 warranty, I declined the warranty. It took a while for this staff member to get the ear piercing dots exactly centered. I would not recommend this place, but if you do decide to visit, be very careful. Make sure you read up on their website to understand the procedure and the costs and yes you can decline the warranty. Ask yourself, if something really did go wrong, would you really return to this place to have your piercing redone, methinks not. read more

Bad customer service. Worker never appears available-to help and doest greet you. They have been out of locking earring backings both times Ive been there. I give up. I don't request much but common decency and some effort of help. These worker don't care. Same attitude at the location Springfield. read more

came here to buy a piece of jewelry and the lady running the kiosk was rude. i asked her a question about the jewelry and she treated me like i was an idiot for asking that question and the answer should've been obvious. also, she was facetiming her friend at the same time, which was super unprofessional. get new staff asap. read more

Every time I stop by staff is super sweet, but Kirbee in specific is so nice and helpful! This past time my necklace broke and I went to ask her to replace it, thankfully I had my warranty on it, and she was super helpful and replaced it for me with a smile on her face! I appreciate her help very much! Thank you so much for being so helpful and sweet! :) read more

We walked up to the kiosk where three employees were standing around chatting and on their cell phones. That's no big deal, expect NONE of them stopped while we browsed the jewelry for quite a few minutes, one was leaned over and had her back to us and didn't budge at all. Not a care and unbothered. I made eye contact with one employee asked a few questions about the piercing jewelry and was given one worded answers, when I asked a follow up question one of the other employees stood there and smirked as if I was interrupting their time. Clearly I was. No one there seemed interesting in helping us, so we left. The attitude was so unnecessarily rude. Just go to Claire's. We did and the girls were super nice, no issues at all. read more

Be very aware that when they advertise Free Piercing With Earring Purchase it comes with several additional charges attached which are optional but you will not be given this information until you check out. In addition to the price of the earrings you will be told you have a warranty on the earrings and you will also be given a bag with instructions and a small bottle of ear cleaner. What they don't tell you is there is a fee for the warranty and a fee for the cleaner. So deceiving. Additionally the clerk was named Akira and she was very unhelpful and not professional. She used hand sanitizer and I asked about gloves which she did end up putting on. I made it clear I wanted two piercings on one ear so she could have been helpful and suggested I buy one pair of earrings. Instead I asked for two different size studs and she sold me two "pair" of studs. Had I been informed all earrings came in pairs I obviously would have just bought a pair in one size. I called her out on this and she acted like she didn't understand. Akira is obviously on commission. She was horrible to deal with and seemed to be very put off having to do her job. A good employee would help the customer make informed decisions about what they want to purchase. We opted to not buy the warranty or the solution. Don't be suckered into this scam. Plus they don't tell you until its over but ear cartilage piercing is NOT free. It is the EXACT same procedure as lobe piercing however. Makes no sense. More scam. Stay away from this dirty deceitful place. read more

We went here to get our daughter's ears pierced. What horrible and unprofessional customer service. I don't know who hired them but just horrible service. We waited 20 minute before someone asked if we needed help while we saw one of the employee just standing idle talking to another staff member. My daughter started screaming and all these two ladies had the audacity to do was turn back and kept staring at us and my daughter. REALLY!!!!! If you are planning to take your child here DONT.... find another professional place with professional staff. Not with people that look like they are miserable with their jobs. read more