Alex Martinez is THE BEST. As someone who's previously worked in residential property management, I know first hand how difficult it can be sometimes to cater to everyone's needs with a good attitude. Every time I call Alex she is patient, friendly, polite and ALWAYS has the answers or solutions I'm looking for. Shout out to you, Alex! You're absolutely killing it and I know I can come to you with any questions, concerns, problems, inquires etc. I hope you get praise from your higher-ups for this one because you absolutely deserve it. Plus, I never write reviews but you're more than worth it! Thank you (: read more

Clean entrance and hall ways plus plants. Kind and simple minded residents. Huge parking structure not underground read more

No emails, no alerts from the property that regard issue or updates.. fire alarm issues, once again here at the complex. this happened a couple weeks ago for about 2 hours during the afternoon. unfortunately it's 11:24pm and it's been over an hour now. I am 6 months pregnant and unable to sleep in my bed. My roommates and I are currently outside because the noise is deafening. ONCE AGAIN - No emails, no alerts from the property that regard issue or updates.. read more

Once again I NEED to post a bad review. There have been at least 2 instances where false fire alarms have gone off. One of these times they went on for about 90 minutes. I cannot stress enough the dissatisfaction of this complex. Like goodness, just pay the money to fix things the right way and not upset the residents. I'm updating this review because after a 15 hour day the last thing I want to do is come home and be woken up by the fire alarm, which is what is happening as I'm typing this. I was called and told that they had taken care of the issue. I feel like I was lied to, this complex cannot just say sorry they have to actually do something about this. read more

This was a fine place to live. If someone were to ask if they should live here, I would say yes. This was my roommates and I first time renting, and there wasn't anything horrible to it. I just wish I had known some other things before moving in, to be more prepared. We lived on the 5th floor, so decently far away from a lot of bugs or homeless people. Granted, we were not bug free, but far less than the average apartment in Santa Ana I assume. We faced the Hotel Zessa, which holds a lot of loud proms and other loud events so we would get woken up even with our window closed. Never often enough to complain though. I think the maintenance requests would be filled out fairly timely, but the fixes were not long lasting. Our door in front of the washer and dryer came off the track about 3 times within the first few weeks so we just stopped closing the door eventually. The pool is great, it is fantastic to have a washer and dryer in unit, the elevators were fine and a lot of the other residents are super lovely, and I will miss my elevator buddies. There are the very common concerns about the homeless population being there I would consider this to be the biggest issue. They are often in the parking garage overnight, making it unsafe to walk to your car alone in the morning or at night. There is also a huge frustration with wanting to go to the gym before or after work, but you walk through a corner on the main street, often crowded with homeless people. There is no internal entrance for the gym which is just not doable as a girl. My roommate had an experience of a man trying to get in and since it was locked, he just smiled outside waiting for her to leave. My fiancé and I drove back from our way to work to escort her out of the gym safely. Also, I was a little caught off guard by the number of utilities you pay. The lease was a little misleading stating what you pay yourself and what they pay for, then several pages later, it clarifies that you are paying them back for what they paid basically. I think utilities on average added about $350-400, which for us included the monthly utility charge, hot water energy, sewer, trash, water, rent board fees, internet, renter's insurance and electricity. We were also a little bummed because we had our choice between third and fifth floor and chose third, paid for the application fee and was accepted for the third-floor unit. While preparing to move in, they let us know the third unit actually wasn't going to be available but we could have the fifth floor, but this was less than a week before move in so we had to take it, but it was more expensive and we chose the third floor instead of the fifth for a reason. But overall, a decent renting experience. read more

I would generally say I've liked living here for the past year, no major complaints besides the elevators being down about 75% of the time and the whole building is limited to 1-2. However, not enough of a big deal to move out. What is a big deal is the fact that they're raising my rent 8.7% (city ordinance cap is 8.8%) after living here for ONE YEAR. I understand that while it's legal, it's upsetting given the economy. So unless you're 1) okay with any pay raises going directly towards rent 2) just looking for a short term rental, or 3) enjoy moving your whole life around each year, I would not recommend living here. Also, utilities are about $200-300 which is ridiculous for one person in a one bedroom. read more

Great location in Orange County. Located right next to the free way. Everything you need is within 5 mins. EVERYTHING. The pool and gym are well maintained. Nice Clubhouse and courtyards for parties and dog walks. Really an area for young couples or single person. Not really a family vibe here. The maintenance service is freaking top notch too. The response time is always within 48hrs unless it is an emergency then it's quicker. Claudio and team are super nice and helpful. Highly recommend if you fit the demographic. read more

Pinnacle at MacArthur Place Apartments - Pool area - Apartments Near Me - Santa Ana, California

Decent spot, to say these are luxury apartments is a stretch. Pros: Maintenance team is top notch, units are up-to-date from maybe the 2010s, central location to a lot of things, plenty of parking, fairly relaxed community, security at resident gate Cons: Homeless people galore in the surrounding areas (see photos). If walking just outside the premise, you will be sure to encounter them. They sometimes wander into the property. Gates periodically will break down, defeating the purpose of a gated community. Constant inspections, but that may be most complexes. The water smells weird? If the key fob readers go out, getting from the resident garage to your apartment becomes a trek around the building. Complex's wifi is mandatory. Overall, living here can be enjoyable, but the pretty penny you pay may be better spent elsewhere. read more

Pinnacle at MacArthur Place Apartments - Apartments Near Me - Santa Ana, California

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I have been here for 1 year so far. The office is very communicative and so sweet even when we were first inquiring about it. Today, Calvin showed me the on site storage options and was flexible with meeting times and answered all my questions. Additionally, the Louve layout is great-- as sound from opposite rooms in the layout you don't hear much when you're in the other room. I look forward to another year! read more

Dear Management Team, I'm writing as a resident of Pinnacle at MacArthur Place regarding an ongoing safety concern that needs immediate attention. There has been a consistent issue with homeless individuals loitering outside the apartment building and, more specifically, around the gym entrance. This has created an environment that feels unsafe particularly during early morning hours. My girlfriend, for example, prefers to go to the gym before work, and situations like this make that uncomfortable and concerning. I know this isn't an isolated concern. I've spoken with other residents who feel the same way, and many of us are frustrated. Pinnacle is a fantastic place to live in almost every other respect -- the amenities, upkeep, and overall experience are great. That's exactly why this issue stands out so much. It doesn't match the standard of living we expect here. We pay to feel safe and comfortable in our own community. I'm asking that management take more proactive steps to address the loitering around entrances and the gym area so residents can use the facilities without concern. I appreciate your attention to this and look forward to seeing improvements. Sincerely, Jonathan Bryant Resident, Pinnacle at MacArthur Place read more

Today I had to leave this review in two months will make a year of being a residence at the Pinnacles when I first decided this is where I wanted to reside I read the reviews and I must say how misleading the negative reviews are Since I have been here I have been nothing but happy being a single woman safety was important not only do I feel safe on the 2nd floor they never hesitate to come for any small maintenance issue they're right on it the grounds are always clean and kept nice Claudio & Daniel are awesome at what they do and anytime I call and need assistance Cheyanne is right on very professional since the day I signed and always there to assist Rebecca is very helpful with explaining anything needed and very nice the overall staff at the Pinnacles rock! read more

Walked in today and worked with Donald in finalizing my lease with Essex. Great experience working with him - extremely thorough and provided all the information I could need. Great representative of the leasing office! Also the office looks beautiful read more

The team here at Pinnacle MacArthur is amazing! Everyone is super friendly and very responsive :) Donald, Calvin and Cheyanne were kind enough to walk me through the entire move in process. Im really looking forward to moving in this weekend...Thanks again team for all of your help! read more

Cheyanne was terrific. She was prompt, very courteous, friendly and helpful with all my questions. She walked me through the facility and showed me my parking space, my unit number, my mailbox, and helped me with getting connected to the internet. She made my transition very smooth and upset free! Thank you, Cheyenne. John read more

The team at Pinnacle (Donald, Calvin & Cheyanne) have been outstanding during my residency. The location is great and the people are so friendly. They are always very responsive, follow up promptly, and never hesitate to help me with any inquiries I have. I truly appreciate their dedication and excellent customer service. read more

The property is in an excellent location and offers a welcoming environment that makes it stand out as a great place to live. I recently ran into Cheyanne from the leasing office, and she is very knowledgeable about the property, approachable, and always a pleasure to talk with. Her friendly attitude is a great first impression for anyone considering moving here. If you're shopping around for a new home, this community is definitely worth a visit. Thanks again, Cheyanne! read more

Cheyanne is a super knowledgeable, highly professional , very helpful I recommend anyone to deal with her Thanks cheyanne for all what you did for us read more

Cheyanne was professional, and incredibly responsive. She took the time to listen to what I was looking for and provided options that fit my needs and was able to show me a few units that I am really looking forward to moving into. Thanks again Cheyanne! read more

Bianca, Leasing Specialist, was a tremendous help and went the extra mile to ensure my touring of the property went seamlessly and smoothly. She answered all my questions and wish she was my leasing agent for all the properties i visited. thank you, Bianca, you are the BEST!!! read more

The community and leasing team at Pinnacle made my move-in experience smooth and stress-free. Cheyanne and Bobback were incredibly patient and thorough in answering all of my questions beforehand. Their professionalism and care made me feel truly supported throughout the process. I really appreciate their help in making the transition easy and welcoming--thank you! read more

Cheyanne is very helpful and very knowledgeable , it was very nice meeting her today and I really appreciate her and recommend dealing with her read more

Cheyanne was super friendly, answered all our questions, and has really made the whole process easy and shared everything we need to streamline our new move! read more

Leaving this review for the amazing Jody! I had set up a self guided tour with pinnacle and really liked the place. I thought the apartment was a good size and had a great balcony. Amenities in the apartment were great. ABSOLUTELY LOVED the gym size and the equipment it blew me away. The pool, dog area, and pool area was beautiful as well. Very spacious and clean. Jody Ladd is a member of the team there and while the tour was self guided, she kind enough to meet with us. She showed us around the amenities, gave us all the information and followed up immediately after our tour proving information. She is full of kind bubbly energy and gives great information. Totally connected with her and recommend meeting her if you are able to :) thanks Jody!!!! read more

Claudio is very knowledgeable, professional, and Pinnacle At MacArthur Place is blessed to have him. Thank you so much for all you do Claudio!!! read more

So I've been living here at pinnacle for almost a year and I enjoy it, it's a simple Homie lifestyle. The neighbors are pretty friendly. Everyone who goes in the elevator always says hi and most importantly every time I see Cheyenne she's always smiling and friendly, and has answered any questions I've had so far. read more

From all the places I lived never had my car broken into as much this place third time in last two month People smoke weed inside the parking spot then steal u car this place need a secu petrol read more

Being a previous tenant and now returning, Kylie has made the moving transition so easy! She communicates and is transparent. I highly recommend working with Kylie from the community relations team. read more

Calvin, was super helpful today. He answered all our questions. My wife is happy. Thank you Calvin read more

Had pleasure working with Donald and Calvin regarding my application. Professional team that spent time answering all my questions and helping me in the process. Thanks for your time and help. read more

Claudio M. and the rest of maintenance team have been super helpful and friendly. After putting in a maintenance request, Claudio came to resolve the issue quickly, and there was no hassle. read more

This place is perfect for the curious individuals who like a little spice in their life. You'll never be bored living here because there's always a couple homeless people lounging right outside the parking structure and near the front gate. A couple of them like to bundle up inside the parking structure in the dumpster area and because the gates are always broken, they squirm their way in quite easily. So you can be sure you'll always have someone to talk to. If you're someone who likes nature and being one with the outdoors, you'll love the frequent cockroach sightings as they act as a harmonious reminder that both humans and insects alike are welcome here. Even for people who prefer to be alone and stay in, the wifi goes down so often that it forces you to go outside and explore the world. In more ways than one, staying here has challenged me in ways I never would've expected and i have evolved into a much stronger, more cautious person. Thank you pinnacle at marcarthur place, you continue to surprise me every day that i live here. read more

As a resident at Pinnacle at MacArthur Place since 2020 I have noticed several changes, both positive and negative. Positive changes include upgrades to the community center and more secure mailboxes (after multiple break-ins). Property Manager, Hoa, seems to remain a positive asset at Pinnacle at MacArthur. Despite no longer having on-site Property Management, Hoa makes a conscious effort to listen and address tenants concerns within her abilities and within lease compliance. Concerns about the surrounding environment regarding safety, transients, and cleanliness are valid. However, Hoa advocates on behalf of the residents regarding after hours on-site security. As a long time tenant, there are benefits to having accurate and consistent communication which Hoa provides. read more

Ive lived here a couple years and as of 2 years ago the homeless have took over the ramps of the property the staircases inside leaving trash and used needles , walking to the gym is unsafe and they now take over the front gate of the leasing office to charge phones not to mention they have broken into my car twice. This is not okay especially being so that these are "luxury apartments" with no securities on the property. read more

Pinnacle at MacArthur Place Apartments - Apartments Near Me - Santa Ana, California

Thanks to the wonderful Pinnacle team- Calvin, Claudio and Donald who made my move- out process easy and painless. I was impressed by their commitment to going the extra mile for being so responsive to all the inquiries and reached me to explain details about how RentCafe billed the final month. Especially Claudio arranged the Pre-move out inspection to fit my schedule. Thanks all. read more

Mysti and Calvin are super helpful! I appreciate their quick response whenever I call with questions.

Great help! Very kind staff. Kylie and Calvin helped the move in process go smoothly and easy.

Maintenance: All maintenance/service requests are put in via the app. Claudio and Enrique are friendly, courteous, and make the repairs quick, easy, and painless. Office: Since covid, they no longer have an office to visit to talk to anyone in person. They will respond to emails in a day or two. Might not get the exact answer you're looking for, but that comes with apartment living...but at least they will respond. Complex: Nice gym, nice clubhouse, large pool, gated entrance from street, key fobs needs to enter pool/club house/gym/etc. Freeway close and vendors on ground floor (food, boba, gym, dentist, etc). read more

I've been reluctant to speak up about this, but living in my apartment complex has become a nightmare over the past six months. I've been a resident here for four years, but something changed last year. The management has become inflexible and unresponsive to tenant concerns, focusing solely on money rather than making living here peaceful and manageable. Today, I reached a breaking point, which is why I'm sharing this. I've always paid my rent online and on time, but in March, an issue arose with my account. Every time I attempted to make a payment, it bounced back. When I contacted the management, they simply told me it wasn't their problem and to talk to my bank. I did so multiple times, and the bank assured me there was no issue on their end and that I had sufficient funds. The management insisted that I provide a document from the bank stating that it was their error, but the bank refused, as it wasn't their fault. After countless back-and-forth emails, the management eventually closed my online account and charged me several hundred dollars in penalties for the bounced payments. This has become a monthly ordeal. If I'm even four days late with payment, they immediately start sending threatening messages about initiating legal action and pending eviction notices. It feels like passive harassment. This month, I was traveling out of state for a month, and since I no longer had access to my online account, I couldn't make the payment. On the 15th, when I tried to pay, I found that all my WIPS accounts had been disabled. Meanwhile, they were sending notices that legal actions had begun and that I needed to negotiate a buyout. Despite having the funds to pay, I couldn't do so, and the constant barrage of texts and emails pushed me to a mental breakdown. I had informed them that I was out of the country and unable to make the payment, but there was no flexibility or understanding. Additionally, the complex has a serious homeless problem. I've sent numerous emails with photos, but the management's response was that it's not their responsibility, advising me to call the police. There's no adequate security; one time, a homeless person jumped in front of my car inside the garage. They often sleep in the pool area and restrooms. Only recently did the complex begin providing security, but only for two to three days a week. I have asthma and can't live in unsanitary conditions. Even though I keep my apartment clean and take out the trash every other day, there's a significant flea problem. The elevators are frequently out of service, and we went without mailboxes for months, forcing us to go to the post office for our mail. With so few tenants, our monthly bills keep increasing, and it seems that everything here comes with an additional charge. There are many more issues, but I feel trapped--I'm living alone and am a foreigner, so moving out isn't a simple option. However, if you're reading this and considering moving into this complex, please think twice. It's been a terrible experience. read more

Gross with homeless people sleeping all over trash rooms outside common areas dog waste everywhere apartments have bug problems and everything breaks down Always cops and fire trucks showing up and fights going on outside whole place smells like weed and dog pee don't be fooled your car will also be broken into multiple times even in the residential parking as well as the mailboxes and the leasing office will do nothing about it careful parking in your own spot because you might also be towed and have to pay 400 from a shady towing business they have that searches for any cars to take even illegally will also try to charge you all these hidden fees when moving out and fight with you over the phone if you ever even get ahold of them since they have no leasing office and never pickup the phone stay away from this place at all cost read more

Kylie has been such a big help for my mother throughout her moving process. Thank you for your guidance and knowledge!!