Just moved into Residences on Jamboree and I genuinely couldn't be happier with my experience so far. The entire move-in process was smooth, organized, and honestly way less stressful thanks to how kind, responsive, and helpful the team has been every step of the way. A huge thank you to Hailei, Nate, Hadieh, Titus, and Victor for making me feel so welcomed and taken care of. Everyone has been incredibly professional, quick to respond, and truly goes above and beyond to make residents feel supported. Moving can be chaotic, but they made the whole process feel seamless. My new home is beautiful, and I'm so excited to be here. read more

beware!!!!!!!!!!! do not move here. i am warning you now. do not move here. management is horrible. doesn't get anything fixed. the whole place smells like piss and shit. management will literally do nothing to help you. they reassigned my assigned parking spot "by accident" and then towed my car. they apologized and said i can no longer have that spot. the walls are extremely thin. uou can hear everyone walking around the hall. neighbors tv is loud and you can hear them talking. trust me. do not move here. read more

Dog pee smell everywhere during my tour!! I really didn't like also how many dogs I ran into on just my tour day. Not kids friendly. read more

I love this place! I had issues with water pressure. After I made an online request the handyman came and fixed it fast. He was absolutely amazing, very friendly, highly professional. His name is Cesar Augusto Brizuelo. I definitely recommend him read more

Arlando and Hailei were both excellent to work with. Professional, friendly, and always willing to help. They made the leasing experience much smoother and were responsive to questions and concerns. Great customer service--thank you both! read more

I'm leaving here since 2017. Great management is responsive and professional. Special thanks to Hedieh and Nathan for being so helpful and attentive. read more

If I could give 6/5 stars, I would! I called several properties and most had automated systems that weren't even applicable. The Residences at Jamboree connected me to an actual person-- Nathan. This guy was amazing. He was informed, personable, and maybe above all, he followed up with me as he said he would! He was able to help me with a major issue I was having, but regardless of the outcome, his ability to understand my ask, execute (successfully), and communicate were all top notch. Cannot speak highly enough of him and the staff/management that were able to help. Plus the property is also stunning. read more

I would give zero stars if I can. We called the maintenance for leaking sink on Saturday- no response from anyone. We reached out to leasing office on Sunday regarding the emergency leaking issue. They just told us they don't have the maintenance today on site and to call the main office. Is this what almost $5000 a month gets you to live in so-called luxury apartments? I will not talk about the broken gym equipment, freezing pool, broken elevators, stinky hallways. One of the main reasons people leave good reviews is to get their application fer waived. read more

The Residences on Jamboree - Apartments Near Me - Irvine, California

I lived at the residences on jamboree for 3 years and it was a great time! The apartment is great! It's perfectly spacious with a big bathroom and kitchen. The work orders get done quickly and you get to know the people who fulfill those work orders (Juan is great). My only qualm is that the leasing office does not answer calls, they are rarely in the office, and they are slow to get back to you. The only person whose name I know is Nathan. He is the one person who, for three years, I have gotten to know because he calls me back, leaves me voicemails, and replies to my messages. Nathan is the best, he is so good at his job and you can tell he truly cares. I have loved living here, and will remember the experience with much fondness read more

No hot water at urgent situations. Elevator broke down almost weekly. Close to zero customer support due to no one ever picks up calls. Unfortunately previous bad reviews are all true. This management company is truly incompetent, possibly a scam. read more

Elle S. (affordable housing department) I wanted to express my sincere gratitude for your assistance with the lease renewal. My daughter and I are incredibly happy living here. The convenience of nearby stores like Ralph's, Hmart and the overall sense of security, are invaluable, especially when raising a teenager. It's truly appreciated that programs like this exist, and that there are people dedicated to assisting tenants. Your help has made a significant positive impact on our lives. Thank you again for your support and understanding. Again, the Staff truly works hard keep the grounds beautiful. I look forward to many years here. read more

The staff were wonderful and accommodating during the holiday gift wrapping event! The snacks were delicious too!

This review is long overdue for an experience my boyfriend encountered around March 2021, when The Residences on Jamboree was offering an "application fee waiver" to all Yelpers who checked in on their business page. The leasing office/company falsely advertised on Yelp by providing a check-in coupon that would provide users a free application (application fee waiver). However, when my boyfriend tried to pursue a refund by not moving forward with The Residences, they backtracked stating their Marketing Department created the offer, and it was not approved by the "main" office. My boyfriend applied to The Residences with the Yelp offer, which stated that his holding deposit (~$300) would be waived. After touring the complex, we decided we did not want to live here, as the complex was filthy, loud, and not at all at the level of quality we were expecting. When my boyfriend tried to get a refund on the application, we received notice that the application fee never had a waiver offer, and they were "unaware" of this Yelp check-in offer. I've attached images of communication that my boyfriend had with their leasing agents about this issue. Now to the complex itself, the workmanship was awful, and the complex was in terrible shape. I saw reviews/photos showing dog pee in the hallway and thought, "that must be a one-off incident!" I'm here to tell you that those images are REAL. I saw a puddle of unknown liquid by the elevator, and stains (probably from trash being dragged) across the hallway carpets. In the unit itself, the floorboards were able to be lifted, and some were bending upwards. While at first glance the unit was nice, these small details were red flags for me. Not only are the units in bad condition, but the leasing office/company has shown themselves to be dishonest. I wouldn't trust this complex to provide a good living experience. If you're new to the Irvine area, I highly suggest you look someplace else - there are plenty of apartment complexes in the Irvine Jamboree area to look at. read more

Management withheld my credit, added unexplained charges, and ignored all communication--including from my attorney. This place is a scam. Just read the Google reviews. Avoid at all costs. My experience at Residence on Jamboree has led to legal action due to misleading leasing practices and withheld funds. I encourage tenants to stay aware and assert their rights. #TenantSupport #KnowYourRights read more

I am very disappointed with the application process. Requests for documents were excessive and made on weekends, and I was threatened with fee forfeiture on a non-business day. Communication was inconsistent, and the process felt unprofessional and stressful. read more

Okay this is going to be a very simple review because this market is too messed up to be getting played by UDR apartments. The only reason I'm giving this place a 1 star is because I can't give zero. Moving in is like ordering door dash. Go online, file application, approved, pick apartment and date and move in. My family and I sold our house and had to make a quick move so july of last year we moved here as it was centrall located, close to freeways and looked really nice. Thats when all the problems started. Problem #1 - over crowded parking - want an assigned spot? add $100.00 a month to already over price 3600 a month rent. Problem #2 - First month in - they tow my truck. FOR NO REASON. Had the parking sticker displayed. No notice - nothing. $350 dollars later and a shady tow company visit. Problem #3 Charging me for two spots - after i cancelled one months ago. That went on for 7 months, no refund. Problem #4 Jacuzzi was down half the year we were here - disgusting mucky water. Problem #5 Half the amenties dont work on the roof top like tv's, blue tooth hook up for music, fire places, bbq's are broken 90% of the time. Problem #6 My wife and 6 year old son have seen multiple times, non residents parked in spots doing drugs and other shady doings. Really unnverving that I have to carry around protection in a city like irvine... in a gated community.... Biggest problem - #7 MY 40,000k custom harley was stolen, with 4 cameras in plain sight of the bike parking, FROM THE 5TH FLOOR OF A PARKING GARAGE, THAT HAS AT LEAST 4 CAMERAS PER FLOOR AND YOU HAVE TO HAVE FOBS TO GET IN AND OUT. No help from apartments, secuirty, nothing. IPD was baffeled. #8 Tried charging me for an emergency maintenance problem (pipes backed up water out of one of the bathrooms and started flooding. I mitigiated the problem till they got there, and they changed a bulb in the bathroom, charged me 16 dollars, for a 45 cent light bulb. RIDICULOUS. Next time im letting this bitch flood. Also, constantly, dog hair, dog shit and dog piss all over the property due to negligent animal owners - that one i can't blame on them but its still disgusting. I rarely write bad reveiws, but this place is pure trash - the staff isn't helpful - you can't even get ahold of anyone because UDR set up a text only system. Litterally, the on site staff is INACCESSIBLE. read more

The Residences on Jamboree - Dog pee all over the elevator floors. DAILY OCCURANCE. - Apartments Near Me - Irvine, California

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June 20, 2023 I stepped in Dog poop coming in from work. Complained to leasing about dog poop in the hallways and in the elevator, on June 17, 2023 absolutely no help, she claimed that she would send out emails to all the residents, I have yet to receive any emails regarding this issue. She also told me that maintenance comes, and clean each floor every day and that she sometimes walks the property to make sure everything is good with our community.That was absolutely nothing but lies clearly! There has been dog poop sitting in the hallways for days now. From June 19-22. Somebody needs to shut this place down, or no pets allowed. This is an ongoing issue. future residents save yourself, time and money, you don't want to live here. read more

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I'm extremely disappointed with my experience living in this place. It has been nothing short of a nightmare. The quality of the building and the behavior of the neighbors are absolutely horrendous. One of the most significant issues we have been facing is the relentless noise disturbance caused by our upstairs neighbors. Last night, from 4 am until now, they were constantly stomping, banging, and running despite our polite requests to stop. This has been an ongoing problem for over half a year, and it has resulted in severe sleep deprivation for us. We have reached out to the leasing office multiple times, hoping for a resolution, but unfortunately, our complaints have fallen on deaf ears. The lack of action and accountability from the leasing office is truly disappointing. We have received no assistance or solution to this ongoing problem. Living in this environment has taken a toll on our physical and mental well-being. It is unacceptable that we have had to endure this level of disturbance for such an extended period. We have made it clear to the leasing office that if this situation continues, we will have no choice but to seek legal counsel and pursue legal action. The leasing office even had the audacity to tell us that they only have ONE complaint in their system from us. But I've attached all the screenshots below of every time we've reached out to them so not only did the leasing office DISREGARD our complaints, they LIED to us about it. I strongly advise against choosing this place as your residence. The leasing office has failed to handle the situation appropriately and has shown a lack of concern for the well-being of its residents. It is disheartening to see such a disregard for the comfort and quality of life of the tenants. I sincerely hope that the management takes immediate action to address this ongoing issue and provides a resolution that is fair and just. Until then, I cannot recommend this place to anyone. read more

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Nathan was an amazing agent with all my works. I had some issue to be resolved and he made it done in only a few days! amazing! thank you so much read more

Lived here from 2021 to 2022. The most disgusting and overpriced apartment in Irvine. Fought against the leasing office associates A. and H. as well as the UDR customer service who didn't respond to our requests with tangible action items for about 5 months. So this is what I did to get out without penalty. * I collected all the evidence such as email and photos. * I researched federal, state, and municipality regulations in regards to the tenant's rights. * Hired a legal professional from Fiverr (paid $60) to help me write an official and sealed demand letter per my requirements. * Mailed them to CEO, CMO, and Chief Legal Officer at UDR. * *** I also found H's LinkedIn profile. one of the leasing folks, and messaged to her to behave and learn how to be professional. Result: UDR responded in 2 days and let us leave without penalty (it could have been $8K). Reach out to me for free advice. I'm all in for our tenant's rights. read more

I absolutely love living at the Residences on Jamboree! I've been here for almost a year and a half, and I feel incredibly safe, happy, and well taken care of! I love the amenities and frequently use the gym, which just got beautifully updated, my kids and I frequently use the pool, and the staff is always extremely kind and helpful (specifically Hailei, Hadieh, Nate, Juan, and Ricardo) :-) This has without a doubt been the most positive experience I have ever had living in an apartment and my favorite is when the stairwells or the hallways are freshly cleaned and it smells so good! The trash shoots are also extremely convenient. Great storage space for a good price too. read more

Just want to give a quick shoutout to Juan! He's been absolutely incredible during the year and a half I've lived here. Anytime something comes up, he responds right away and makes sure it's taken care of as quickly as possible. He's professional, kind, and truly goes above and beyond every single time. Give that man a RAISE!!! read more

The maintenance team here is really great! Juan is always professional and helpful. Thank you Juan!

Maintenance came 20 minutes after requesting them online. Juan did an amazing job. Fast and effective.

This review is largely a shoutout to Marcos Mayen, who made our cross country move from VA to CA a decision made with confidence by choosing the right apartment stress free. From guiding us throughout the entirety of the application process to helping us choose the perfect layout for our family, he was incredibly supportive every step of the way. The building itself is clean, spacious, and well-maintained, with beautiful community spaces to relax and enjoy. One of the best aspects is the variety of amenities!! there are three major areas to explore right outside our door; the pool, club room, and sky deck. After six months of living here, we're still very happy with our decision. Highly recommend! Thank you again to Marcos for helping us with a big move like this one. read more

This complex is a scam. They don't tell you that Rhino insurance doesn't cover ANY move out costs. They told me upon move out that I could opt-in to their cleaning services for $290 to avoid any further cleaning fees then after I paid it made an addendum to my move out fees and wanted to charge me another $320 for cleaning. I've showed their billing department multiple times the proof that I'm being double charged and they act like they have no record of me paying the $290 cleaning fees with my last bill despite showing proof and texts with the leasing department. The leasing reps get no support from corporate. Low income housing is taking over this complex and driving its value down. There's sometime 9 people living in 3 bedroom units. The gym has been hardly functional since march 2025 with no plans to fix it. Smells like marijuana everywhere. Dog feces all over the property. People getting their hair cut in the hallways on 2 occasions when I lived there. Completely ghetto and I paid $3800 for a 2 bedroom, beware of all of their added costs for parking and parcel rental etc it drives your rent cost up by another 200-300 dollars. Would not recommend to anyone even my own enemy. read more

Big thanks to Juan, our maintenance guy at the apartment! He's always friendly, helpful, and fixes things quickly. Really appreciate all he does! read more

A Hidden Gem in Irvine! I can't say enough great things about The Residences on Jamboree! The complex is immaculately clean, well-maintained, and has a gated entry that provides such a sense of security and peace of mind. One of my favorite features is the incredible rooftop lounge and entertainment space. It's perfect for hosting gatherings or simply unwinding while enjoying breathtaking views. The design and atmosphere truly elevate the living experience here. A special shoutout to Hadieh for her exceptional service and dedication to making this community feel like home. Her warm and professional demeanor sets this place apart. If you're looking for a beautiful, safe, and friendly place to live, The Residences on Jamboree is it! read more

This place is for the high rent they charge. Elevators are always broken, fire alarms go off at least once a week, on site property management is rude, we had stuff stolen off our porch and patio multiple (SECTION 8 in this building prob not helping), THEY RENT OUT THE AMENITIES RESIDENTS PAY FOR TO THE PUBLIC! Above are a few of the reasons I would NOT rent from this place but worse than that ownership are crooks when you move out try to get you to pay for a bunch of bogus stuff. Currently in a dispute with them, nobody will talk to me just sent me strait to a collection company smh I guess that what I get for being a good tenant for over 3 years and always paying my rent on time. Stay far away from this building or anything owned by UDR for that matter.. shady ass company and run down overpriced building. There are many better options in the surrounding area read more

Smoking is free in this so-called non-smoking community and yes, non-smoking rule is a term in the lease contract. If you don't smoke and don't want secondhand smoke/marijuana, simply avoid. When the secondhand smoke happens, they cannot do anything effective to improve and you can only suffer from it. We have been suffering from the secondhand marijuana smoke every day (whole night and sometimes during the day) for about a month but they did not do anything effective to make any improvement. read more

1) The elevators are always out of order. 2) They charge you for repair that doesn't even exist when you move out. 3) They send your case to debt collection company even when you are still actively working with them to resolve the dispute. Basically, they charge you whatever amount they want and send you a bill with conflicting information that they can't even explain. read more

Save your money and stay at a motel 6. At least it smells better. The complex has been on notice of these conditions for almost a week. The hallways reek of pure sewage that seeps into the unit..not even sure how that's possible. By the way... This is considered "prime real estate," meaning you are charged at a higher premium for the luxury of smelling pure fifth. Literally. Expected much more... considering the prices, and especially during COVID. I have given the complex every opportunity to rectify the situation. Unfortunately, the health and safety of their tenants are not prioritized. We shall see how long it takes.... read more

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THEFT: People love to steal from here, regardless of the lockers, the couriers themselves will tell you that MOLD (Update): After 7 months, and several service calls, the washing machine was replaced. Mind you this was after 5 different service request, several "cleanings", a used mask clogging the drain, and countless hours on the phone, email and text. They'll quickly deny the "Mold" despite the photos and service team acknowledging it. Keep in mind, at the end of your lease you will be charged a cleaning fee regardless. Interesting to see how the money was spent. read more

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Will not be fixed without new management. Trash room is usually full of trash to the point that the hallway smells like trash. Amenities are broken most of the time, including the spa and grills. No security whatsoever; people don't pay for parking and tailgate into the garage. Doors are usually unlocked or open and the cameras are not monitored nor in use. Cockroaches. They wasted millions repainting the parking garage changing absolutely nothing. To top it all off, they will raise your rent $300 the first year. I imagine it's a business nightmare for everyone involved. No one wants to have anything to do with this property. This is an example of how poorly Californians really have it compared to the rest of the country. The owners should be imprisoned and the building demolished immediately! This property does business in bad faith. This is hell on Earth. Avoid at all costs. read more

I lived here since 2018, I have lived in 3 apartments in this building and know and can confirm when I say THIS PLACE IS A SHIT HOLE. Over 3k in rent and elevator doesn't work (one time it was out for 4 month) I live on the 4th floor so it was alot of up and down. Also they took 5 spots on each floor for "electrical charge port" NOT EVERYBODY HAS ELECTRICAL CARS! 5 spots each floor! It forced us to part in guest parking ON THE ROOF! THEY WILL NICKEL AND DIME YOU FOR EVERYTHING. I need to have my batteries changed in the door, they said they will bring someone for 200! I just asked about lights, they said 8-10 depending on the lights. WHAT THE HELL AM I PAYING FOR?! Over 3k in rent for hallways that smell like pee, trash all over, not being able to park on my own floor, elevators that do not work, security that is a joke, and they say you can't smoke Marijuana. My mothers neighbor (she is in her own apartment here too) caused a FLOOD in my moms bathroom TWICE because he got so stoned he forgot to turn off his bath and it caused my mothers ceiling to sag. He was here for almost 2 years. They really have gone down since 2018 and worse since Covid. We are moving out soon and they will try to charge us for things in the apartment we tried to tell them about. Luckily I took pictures before we moved in, we knew how much of snakes they are. That's an insult to snakes actually because they are lower. Unless you come from overseas and have a ton of money, great, they will love you. If not, get ready to get ignored. I'm sure they will respond with a generic message. We have been in an accident here because they do not care about people driving wildly in the parking. read more

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Overall this is a nice community, the problems start when you submit a work order for common areas. Currently there are 4 treadmills and probably 500 people that live here. Treadmills are CONSTANTLY out of service, gate is constantly not working, and takes MONTHS to get things repaired. One treadmill has not properly worked for over a year...a YEAR. Definitely nicer complexes with nicer amenities. read more

We have tried explaining to the people at the leasing office there is not enough parcels for every person here. Again I found our packagers bunched up on the floor! That is terrible, especially all of the theft that has been happening here. Please fix this. This has been happening way before the pandemic so I don't buy that excuse. 30 parcel lockers isn't enough for 500 apts. consider getting more parcels to accommodate us all. Apparently filing a complaint with those couriers isn't doing much. Again adding more parcel lockers might fix this in going problem. Thanks read more

The Residences on Jamboree - Packages on floor - Apartments Near Me - Irvine, California

Just signed my 7th lease. Love the location. The amenities are always clean and my favorite is the rooftop.

DO NOT COME TO THIS PLACE!!! OTHERWISE THEY WILL OVERCHARGED YOU! I move out since 8/9, I sent them the email to proof that I leave the key. BUT they overcharged me TWO days RENT! 259.49 USD!!! I try contact the billing office. I sent them the proof of the email, I forwarded the email to the billing. I asked them what's going on. I wait for one week. All I got is "we do not believe it was received". HELLO? If you don't received, why I have all the records? I sent email to Jesus?! Is there any ghosts Heck into your account and deleted my email? So ridiculous!!!! JAMBOREE PLEASE DO THE WORK! You steal my money! I want my money back! read more

TLDR: I paid over $6000 to break my lease. Astonishingly, this apartment charged ME for every single item I listed as an issue in my previous review (300 for cleaning, 300 for floor damage, 100 for a day of rent which was an inaccurate charge). Please folks take this seriously: do not rent from these unscrupulous scammers unless you have no choice. You will fit the bill for EVERYTHING. UDR, you can keep trying to fill your page with fake 5 star reviews all you want. Folks who have lived here know the truth! Hope your stock value continues to tank! :D THE REVIEW: -------------- 1: SETTING THE TONE: Just so you have a taste of who you're dealing with here, I was told by Hadieh (community manager) that UDR would not waive or reduce the lease breaking fee of a previous tenant despite the fact that A FAMILY MEMBER HAD DIED in their apartment unit. Just let that sink in for a moment...they trapped a grieving person in these apartments with the only option to leave being if you're wealthy enough to pay thousands of dollars in move out fees. -------------- 2: THE MAIN ISSUE: Read my previous review to see what poor condition the apartment was in when I moved in. Spoiler alert: I found human remains on the floor in the bathroom. :) I decided to break the lease because I was so upset with this laughable excuse for a "luxury" apartment, and I was tired of paying $3100 a month for a place of quality comparable to a Motel 6. Called to ask about a reduction in the move out fee because of how unsanitary the apartment was upon move-in (and that's on COVID-19). UDR corporate wouldn't budge. Fair enough, I'm very grateful that I make a good living as an engineer and was able to pay their ridiculous fee (many people cannot!!). Cleaned the apartment up, and left. I knew there was bound to be some BS on the move-out ledger as there always is with these big apartment companies. Long story short: - They charged $300 for cleaning despite not having cleaned the apartment for our initial move-in. - Incorrectly billed me for additional days in rent. - Charged me $300 in floor damages which they refused explain what exactly they were. Hint: we pointed out the floor damages that were there upon move-in in previous reviews here on Yelp. :) **EDIT: ONE DAY AFTER POSTING THIS REVIEW, THE CHARGE WAS REMOVED. - Refused to respond to email inquiries asking exactly what the alleged floor damage was, and threatened to send our account into collections. Here's a hint UDR I know y'all have lawyers. Per Cal. Civil Code § 1950.5(b)(2), normal wear and tear is your responsibility to fix. Not mine. Jot that one down for the next time you attempt to strong arm and scam someone not privileged enough to deal with it. -------------- 3. FINAL THOUGHTS: As I stated earlier unfortunately we; the little guy, have very little room to fight with these big corporations. We will constantly suffer and be threatened with collections no matter how valid our discrepancies. The leasing staff is useless at best, and did not really seem to care about our overall experience. Hadieh seemed to have an issue giving my partner correct information or even responding to his inquiries at all (he's Asian with an accent), but suddenly when I questioned her we got an accurate and timely response. That's curious, do you have a bias Hadieh? Your tone toward him always seemed impatient, dismissive and prejudice quite honestly. I've no more to say. If you sign a lease here there is a potential that these things will happen to you. Don't give these people the option of screwing you over. Don't forget to check out the floor photos and play a free game of "Spot the Floor Damage". :) read more

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