Andre was so helpful. When other places closed their doors on us due to our credit, Andre was great…read moreat working with us to finding us the perfect place for us to call home. 100% recommend

From the owner: Real Estate Service and Property Management San Antonioread more

Property owners beware! PLEASE READ ALL!!! John Estrada (the owner) is a nightmare to work with…read more  let me start by saying I don't write many reviews but people need to know what they are risking doing business with this company. I wish I would have known.  We called John and he seemed polite and professional AT FIRST. So we gave him a shot.  He took money for real estate photos and to list our property. We checked on the listing and found he took screenshots of old out dated photos of the house from online and copied and pasted an old listing description for his ad.  After 6 months of our home being on the market and no qualified renters applying I decided to check on the property. The grass was 3' tall and there were homeless people living in the shed. The inside of the house was dirty and the floors had mud from unsupervised tours. Explaining why it had not received interest.    We questioned John about the condition of the property and lack of interest due to the condition and told him we would be looking for a new PM, he lied to us and told us he already found a qualified tenant who already signed a lease. We found out later the tenant was not qualified. He just took an unqualified tenant to fulfill the lease.  We were told the water heater needed to be replaced so we agreed to allow their vendor to replace the water heater. We were billed and sent pictures and after reviewing the pictures and invoice it was found that we were charged for an expansion tank that was not installed. I advised them they needed to install the expansion tank since we were billed for one. John got angry and threatened to charge me another trip charge to do so.  This unqualified tenant he allowed to rent our home was horrible and quit paying rent after a few months. John never gave the tenant notice to vacate. After 17 days without a payment I ended up giving the notice to vacate myself since John refused to do so and just advised us to call a lawyer. He did nothing. Who knows how long he would have allowed them to stay before doing anything.  When John was asked why he had not been fulfilling his duties and keeping our interests a priority he became rude and verbally abusive to my wife and tried to retaliate by threatening to collect backpayment for a 1% discount he gave us   He refused to release our deposit and played games saying he couldn't release the deposit till he was able to view the property after the tenants moved out even though the tenant had already broken the lease and were given a notice to vacate. I played nice and waited till I received my deposit before posting this review knowing he would probably hold it for longer if he saw this Long story short, he is childish and unprofessional and is not looking out for anyone's interests other than his own. Most of his staff is polite and courteous but with his leadership it doesn't mean much.

I signed a contract with All County and gave ample time for the company to get things rolling as…read morefar as finding a tenant for my property. After repeatedly reaching out to John Estrada, the gentleman I've been in contact with, he states that they are unable to accommodate me with their services. No true explanation, very last minute, and after numerous reassurances that he would get back to me with an inspection date and potential tenant informations.

Very clean house and they provide anything you could ever need. The house is really close to base…read more(~10min) which was convenient, but is about 30 minutes from downtown, so it's up to your preference. A cleaning lady comes every 2 weeks, and they provide everything from toilet paper to sheets and towels to laundry detergent. The washer and dryer are awesome, beds are comfy, and the kitchen is fully stocked. 2 of the rooms are very small so if you aren't single or bring pets it can be cramped. My roommates turned into some pretty good friends staying and for that I'm thankful. The owner as well as the management were very nice and helpful and easy to contact/keep in touch with. Tried to give 4.5 stars but couldn't figure out how, mostly for the tiny bedrooms and the fact that a few things are broken around the house. (floorboards separated, microwave handle, freezer handle)

Stayed in one of the Altus, America locations last summer and loved it. Great townhome with…read moreeverything you need! They just built a new coffee place a close walk away which is awesome! Close drive to the base but an awesome escape. Would definitely stay at a MC location again!

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

Cloverleaf property management makes things so easy. I was looking for a property to rent. I am…read morefrom out of state. Cloverleaf made everything so simple. They scheduled a walk-through prepared the lease and explained everything so well that we were able to lease our house within the span of 3 to 4 days. Definitely recommend!

Response for the owner's comments:…read more In my experience, concessions are not granted without cause; they directly result from Cloverleaf's accounting failures, contract violations, and poor communication on pertinent matters. About the water heater - After more than five months since completion of the work--and only after repeated follow-ups with both you and your vendor, and with the timely support of our new property manager--we finally learned that this work was likely performed by a licensed plumber and a permit was not required in that area. Based on the information I checked, the water heater serial number you provided does not appear to belong to a Rheem unit as claimed in your email. In my opinion, this delay and the incorrect information speak volumes about the lack of professionalism shown by both the property manager and the vendor and the accuracy of the claim (using a licensed plumber). The extensive time and effort I spent sending repeated emails and follow-ups represent lost time that I should not have to bear. I did not agree to this level of inefficiency and unprofessional conduct when I selected your company as my property manager. To this day, it remains unclear whether the emergency situation was handled promptly. Due to what I view as poor recordkeeping and unprofessional practices by you and your vendor, there is no clear documentation. So the issue which triggered contract termination still remains unaddressed - was the subsequent problem in water heater caused by initial incorrect work. This is my honest review based on documented interactions.

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.

From the owner: San Antonio Full Service Property Management has a mission to provide both Property Owners and…read moreTenants with the most comprehensive, professional, and elegant service possible. We use the latest software and technology to prioritize valuable time in the day to day operations of property management, while maximizing profits for our Owners. Tenants can rest easy knowing we are here to assist them with all of their needs from helping them find their perfect rental home, to maintenance requests and rent payments, we assist in all aspects of the leasing process. Our goal is to keep our Owners stress free, add value to their properties and to keep our Tenants happy. We pride ourselves in our excellent customer service and continue to increase lease renewals, saving our Owners thousands of dollars in "make ready" and vacancy costs. If you are wanting to sell your home or are looking to buy a home, our licensed agents are ready to provide you with excellent representation and impeccable customer service.

-Marshall Henson! This man deserves a raise. I have no idea what he gets paid but it is not enough…read morefor the service he provides. My Wife and I have been renting around the country for the last 12 years. We have engaged with many property managers, none of which have been as pleasant to work with as Mr. Henson. From the application process, to the lease agreement, to move in and beyond, Marshall answered every question promptly and with the utmost professionalism. We are very lucky to have been placed with Mr. Henson. Daniel and Jessica Coffeen

Marshall is a great property manager along with Adela. My requests and questions are always…read moreanswered promptly. Last year my AC went out and they communicated with me throughout the whole process. Signing the lease every year is done with complete ease and no complications. I recommend Marshall and his team 100%. Thank you Aida C Current tenant since 2017