One Hour Air - Review In June, 2024 our roof air quit. I usually go on the roof to check electric fuses or error codes on the circuit board. This time, being 81, I decided it was time to have a professional diagnose the problem. I called my local One Hour Air (Corsair Street in Prescott). The diagnosis was reasonably priced at $89. After checking things out, I was told the unit was low on refrigerant but being 22-years old, needed to be replaced. Since it was in the heat of summer, I asked if the unit could be recharged and was told the r22 refrigerant required was illegal to use due to new environmental laws. This was the red flag since recharging with r22 IS NOT illegal. It is illegal to manufacture or import r22 but OK to recharge by using existing supplies. At the recommendation of my daughter, I called Northern Arizona Air in Prescott Valley and asked for a technician to take a look. The person they sent was a very knowledgeable person that had been around the business for many years. This person wasn't on the roof long when he came down to report the issues. 1) There are (2) slow blow fuses. One had blown causing the unit to not start. 2) The Schrader valve (like the valve to fill a tire) was damaged. He said there was no way possible that One Hour could have checked for insufficient refrigeration. The technician replaced the fuse and using a special tool, repaired the Schrader valve. He then checked the refrigeration level and said it was down slightly but not enough to affect the cooling. I asked him to "fill it up". The total cost was about $350. I was so happy with the service that I had Northern Air replace the unit once the summer heat subsided. Take away - Do not agree to any work at the time of inspection. Do a little investigation to see if what they are telling you sounds reasonable. Get a second opinion or referral from a neighbor. Then make an informed decision. read more

This company sends out flyers for a special on maintenance and service for your A/C unit. The serviceman after looking at our unit for 10 minutes and then said that the filters were dirty, the coil was dirty and the unit had a bad capacitor. 1- I changed the filters the day before he came 2- he charged $280.00 to spray a cleaner on the coils 3- he charged $400.00 to change a 5 dollar capacitor. This all took 10 minutes. He works on commission. I called their office and was promised a call back for explanation. The promised call never happened. This is the most dishonest company I have ever dealt with. They are a complete scam. I highly advise anyone to use a different company. I am sure that the promised call back didn't happen because they have nothing to defend. What I wrote in this review is the truth...SCAM read more

Their Accounting Dept! Stinks! They owe me over $3,000.00 for equipment they Never installed or planned to install! I put a down pmt (which was half of the job! This company Never planned on installing whole house filtration system! Scandalous! To say the least! read more

HOME OWNERS BEWARE! My unit was miss diagnosed I was told by Marshal the the system was low and he filled it charging $500. The next day the system was not cooling and he came back and did a leak test and found a leak I was charged 1000$ that time. Now the company refuses to come back and finish the job of vacuuming the system and refilling the system. read more

Pitzer's One Hour Air Conditioning & Heating - Employee - Heating & Air Conditioning/HVAC Near Me - Prescott, Arizona

They came out to bid on a new AC unit in 900 SF mobile home. Said I needed a whole "package" cost $14,500. Would not breakdown installation and unit/parts cost. The unit is sold for $3500 retail, so apparently $11,000 for installation!! What kind of price gouging is this? Also tried to sell me a $300 smart thermostat which I got free from APS. He told me that APS would control my temperatur if I used their thermostat. NOT True, I have one in Phoenix home and it saves me $$ read more

Jaun, from Pitzer's ONE HOUR A/C & Heating came to check why I had no A/C. I was given a WRITTEN quote that reads: price for air handler heat pump board $864.00, of course I declined. I am a venerable person! My opinion the INTENT is the same as doing the CRIME! Ferguson HVAC Supply in Prescott has the same board part number 47-102077-05 for $56.00. I can only hope Jaun and Pitzer's ONE HOUR A/C & Heating has not taken advantage of other venerable individuals in Arizona! read more

Been waiting one month for parts to come in to fix our heating system . Paid them half of the 1,800 and they won't return our calls . Can't get anyone on the phone to give us answers . The lady that works in Havasu location is the rudest person we have ever had to deal with . This company is awful if it is even a real business. read more

Beware of Pitzers One Hour Air / Ben Franklin On Saturday I made a call to Ben Franklin / Pitzers One Hour Air and advised that our AC was not pumping cool air They made an appointment for Tuesday between 8-12 and quoted a price to come put Freon in and do maintenance Today they called and wanted to reschedule until Friday because they had other customers without air I told her that was unacceptable we have no air and my husband is elderly That representative assured me she would update ticket and someone would be out today I called a few hours later to confirm we were on schedule and was advised we were not I told her that I was told otherwise and asked to speak with a supervisor Apparently the supervisor told her that they couldn't come until Friday I asked for supervisor's number and was told she would call me back Representative called back and said supervisor said they could put us on after hours schedule at after hours rate So much for customer service read more

Last Friday, I called because our AC shut down. They scheduled appt for next day. Josh came out mid morning and I agreed to pay the diagnostic fee that they said was $89 less a discount. He checked the unit and said nothing wrong. He clicked the breaker and it started back up. Then he said he wanted to check the attic equipment and said he could tell before he even climbed ladder that we had a leak. He went up and said that the coil was bad and it was leaking bad. Then he said that the good news is the 4 year old unit was still under warranty but not labor so it would be just under $3,000 to repair. I said I'd prefer to get another opinion and he then said we owed $248 which was the diagnostic fee plus a leak finding fee! So we were charged three times what we were told to diagnose the problem. The next day we had another tech come out from Phoenix which charged $62 for the diagnostic fee. He checked for a leak and there was none. He said it may be the fan motor tripping the breaker or a bad breaker. It was storming bad so he told my husband to monitor it and what to do when it shuts off. My husband decided to go buy a $20 breaker, shut off the main circuit breaker, took out old breaker and replaced it. Everything working perfect for $20! So I'm asking for My money back because I had to pay someone else to v get the correct diagnosis and because the whole thing was a fraudulent scheme to make money. Over $3,000 for something that was c solved in 5 min with a $20 breaker! read more

I have had them in 2008 they put my new heat pump system and we've had to do some grading but I'm very happy with the heating and air conditioning system. Highly recommend them read more

If i could give no starts it still would not be low enough to describe the complete disaster of a job preformed and horrendous experience with these so called "professionals". Had called to get a check on ac system performance to aee if it was operating at the highest it could be operating at. Robert Bump came and told me system should be replaced and promised the moon and stars of how much better it would be the previous system. Laughable, the "new" system hasnt been 20% as good as the previous system and in contacting the company in getting a solution for this Ive been told every excuse under the sun on what the issue is and how its not what they did its everything else thats making it not cool the house. I find it hard to stomach due to the fact that the system removed still cooled the house so much so that the initial contact to the company was only to have it checked to make sure it was still operating the best it could be. After numerous phone calls to have these Tech's come out and say its working fine. then why does it not cool my home? To only be to told the problem is the air ducts. Those would be the same air ducts Your company installed!! When this is told to them the responce is the Techs dont look at that part of the system. How can you check a system and report a issue if you cant or wont do the nessessary steps to find a problem if encountered? They didnt have any of that same lack or unwillingness to not take my money!! On top of after the couple of techs that have come out to give excuses and not attempt to rectify any problems with the job they did, now when contacted I get told that managers or any other people who would normally be to solution to an issue like this or at least a step in that direction, conveniently Im told that no one is there at the time of the call to help (no matted what time of day they are contacted) and that my contact info should be givin once again even though it is on record and to be expecting a call back from said manage that never comes. If you value your money and time seek another company elsewhere, cause of you do business with Pitzer's your better off to just throw it in the toilet and flush it... That is unless you were unfortunate to choose this company for any plumbing issues, cause if you did based on what has been expieranced with the hvac professionals that wouldn't be working either. read more

BEWARE! Over the course of 3 visits, the technicians (Marshall and others, named in other reviews below) didn't fix a cooling problem. On third visit, they told me the compressor had blown, destroying the unit with chards of metals and advised a full replacement. They sent their smooth talking "Comfort Coordinator" out to assess. Cost of replacement $15,000. I got a second opinion. These guys took pictures of the interior to show me that compressor had not blown; the part that was malfunctioning was the freon regulator. They replaced that for $900. Unit working fine. One Hour Air's business model is service within an hour - we got you by the balls - will milk you for all you have got. I exchanged emails with the regional manager - of course took no ownership and second BEWARE: they rig their visit logs so they have full legal carte blanche to deny etc. This company is highly unethical. Please report your bad experiences to the AZ Contractors website. The company needs to be flagged. read more

The tech was competent and fast Saturday afternoon no ac. Problem was solved. However 255.00 to replace a capacitor is expensive to the point of gouging ,my opinion. As a landscape contractor I understand overhead but this was in my opinion excessive. I would feel ashamed of charging a fee that high to a senior citizen. Thomas Benson read more

If there was a place for a zero I would leave it!! I contacted them for an estimate. But won't do it without the home owners approval. Our Landlord requires us to get a few estimates before contacting her with any problems. Larry Thorton You will never make money like that!! read more

Our A/C was not able to keep the house cool during a couple of 90 degree days so I called Pitzer's, who sold us the unit 10 years ago and have serviced it since then. Two techs came to the house and did an evaluation. They said there was a coolant leak somewhere in the system and they would charge about $1000 to find the leak and $1000 to refill the coolant. The techs recommended that I replace the whole system instead of spending the $2000 to find and fix the leak in this one. That seemed outrageous so I invited a neighbor's recommended A/C service vendor to do an evaluation and they found the leak, did a fix, and refilled the coolant for $245. I will never call Pitzer's again. read more

I have tried to get a maintenance and thermostat install twice from this company. Both times they have waited till the last minute to call to cancel with the same excuse. " We have had emrgency that came up and are unable to make it." I am trying to prevent an emergency and make sure that my family is comfortable, but pitzer's is unable to make it. They claim they have very few technicians I will be taking my business elsewhere as my families well being is the most important thing to me. read more

If i could give them no star, I would. This Prescott company is one that has a revolving door of employees. Over the past two years I have witnessed a minimum of 5 managers come and go. The people who take a service request will ignore your efforts to have them send the most knowledgeable people...they promise everything, and then send whoever they have. The call center is a revolving door also...many of them say,, "i am new." Over the past 2 years I have had to turn away at least 4 service people who appeared to have no clue. They love to sell themselves as great,but no company can be great that loses people so fast. The owner should look in the mirror.and ask himself, "what are we doing wrong, how can we be better." read more

Buyer beware. This Prescott based company will upsell you at every opportunity. The management will not speak to you. They told me I had a ten year warranty on my new and very expensive Goodman split but never provided paperwork and now remain unresponsive to my inquiries. The unit was registered to the wrong person. They often no show on appointments. Their phones are answered by nice people who have no authority and can do little for you other than schedule. They promise to have management call but they NEVER DO. read more

Prescott area home owners beware. I have used this company in the past to service my AC unit, but after my last experience with them I will never call them again. My AC unit was out of coolant. After taking a look at the unit, they quoted my TWO THOUSAND FOUR HUNDRED AND FIFTY dollars to fill it up. $1067 for coolant and $1387 to do a leak test. I thought they were joking. I told them that price was ridiculous and would take my business elsewhere, and they still charged me $89 "diagnostic fee" to do absolutely nothing but come out and tell me, "yep, you're low on coolant." When I called the company, the woman who answered just argued with me. I asked to speak to a manager and she told me all her managers were "in the field." I told her I found this odd, shouldn't the manager be in the office while the technicians are in the field? She took my name and number for a manager to call me back. No one ever did. I called Prescott Air Conditioning, who got the job done for $425. I asked them for a quote on installing a brand new unit, and the price wasn't much more than what One Hour wanted to charge me just for servicing. Absolutely insane to see such a huge difference in price between two companies. Go with Prescott Air instead, they are locally owned, friendly, and get the job done for a fair price. read more

Brad from One Hour just serviced our furnace, and he was so attentive, knowledgeable, and pleasant, I had to immediately let fellow Yelpers know! If you are in need of service, use Pitzer's One Hour, and you might ask for Brad! read more

Unfortunately 1 is the lowest rating you can give. VETERANS BEWARE.... I signed up at a home show here in Prescott Valley for their so called hero's club for veterans of the US military. They told me they would come out and perform a free maintenance check on my air system. Well they did come out and checked out my air unit. When the check was completed they advised me of 3700.00 dollars of repairs I needed. Furthermore they refused to leave me the estimate so I could review it. The service technician left the house abruptly when I told him I would not consent to any repairs, and did not seem happy. My wife immediately called another htg and cooling company here in Prescott valley that we have done Bussiness with another property we have. The other company came out, took longer inspecting and completed a thorough inspection, including pictures and test results. When the new inspectors were done my price for all repairs came to $260.10. It was obvious to me even before my go to company came out, that Pitzer's htg and air are nothing more than scam artists. As it stands it seems that they target MILITARY VETERANS and I wouldn't be surprised if it was the same for senior citizens as well, since most probably don't use the internet for research. read more

I've read the reviews and I must say they didn't sound good,but this company has changed. Set up an appointment with Drew. This guy knows his stuff! He was on time and very thorough. He preformed an efficiency test and he set us up with a system that's fits our needs, not the company's. On the day of installation, again very prompted. Joe,Mike and Cameron did an exceptional job. They all know their jobs and it shows. Very pleased with every aspect of our installation. Again I want to thank Steve, Joe, Mike, Cameron and Drew for a job well done. If you're in the market for a new HVAC, give this crew a call. read more

Steve was communicative, no pressure, clean, & professional. Thank you. I will call again for regular maintenance.

Had Pitzers install a new system for me 9 years ago. Serviced with the company for the entire 9 years without any indications of trouble. Last November heat went out and Pitzers fixed for $750. June comes and now the AC is not working. Called and a Tech came out the next day and said it was a leaking TCV valve. $79 service charge $165 for freon and while the part was covered under warranty $750 would be the labor charge to install it. Tech said it was a slow leak and it should hold a charge through the weekend (This was on a Friday). Tech left and 1 1/2 hour later no air and $165 for freon into the atmoshpere. Called to let them know about the issue. Following week TCV valve replaced ($750) and tech leaves. 2 hours later no AC. Called again to report the problem. New tech comes out 2 days later and finds the TCV valve on the unit. Did I have a bad one to begin with? Now the compressor coil needs to be replaced. Is it under warranty? What is the cost to replace? For a company that prides itself on giving estimates this is a fact that I cannot get after over 2 weeks, multiple phone calls, and no return calls. The franchise owner and tech will not call or return calls. I have not had AC for over 2 weeks, over $1000, and cannot get a return call. I would rather wrestle a hungry honey badger naked than be treated in this manner. So much for the HEROES program for VETS. read more

We made an appointment to have our air conditioner checked and had a 6 week wait. we received a call confirming out apt on Fri and was given a 4 hour window. After 4 hours and no one showed up or called us, we called them. They said so sorry but it would be another 2 weeks before someone could come out. Seriously? Nice way to do business.. read more

Pitzer's Prescott Salesman misled us into an expensive Contract with Home Depot. $13,000.00 for the installation of an Multi Split A/C unit. We could have purchased the material on Amazon for under $6,000.00. The Salesman agreed with each of our concerns and we were told they were "standard installation", he assured us these concerns would be completed. The outside A/C lines were to be covered with Mitsubishi "Line Hide" split conduit but were instead covered with pieces of "galvanized tin" with numerous gaps. Looks sloppy, unappealing and we feel it devalues our home. We've contacted both Pitzer's and Home Depot several times with little to no response. Pitzer's only response was that the "Salesman didn't take very good notes" and for that reason "they feel they are under no obligation to honor this request" even though we did document our concerns during the sale. We were told we can replace the tin at our own expense but we have concerns moving the high pressure lines to do this. I hope anyone looking to purchase A/C from Pitzer's or Home Depot reads this and makes a wiser decision that we did. Find a more trustworthy business and take the time to gather several "bids" prior to signing with these people. read more

Had a coupon for a annual service. Called and made an appointment. Nobody showed up. Called in the next day. They said sorry but they were booked for the next 4 weeks. I scheduled for then. Once again nobody showed up. Called them next day. Spoke to Brad. Turns out he works in a call center hundreds of miles away. Brad said the tried to call me but I didn't answer. Nobody else told me they couldn't reach me. I told him I wanted service. He just kept saying we tried to call but nobody answered. I said doesn't matter, let's get this done. He hung up on me. I called back to the local office the next day and finally a service tech arrived. He spent 5 minutes. Never went into the attic where the unit resides. And then told me my NEW unit needed a $400 dollar hard start because it was a heat pump the both heats and cools and the start up capacitors have to work twice as hard therefore needing extra help to get things going. I'm pretty sure the Lennox engineers knew they were designing a heat pump and their design does not need extra help. Took 3 times before keeping appointment and then tried to up sell me something I didn;'t need. I think this company is someone you should avoid. read more

I received a postcard in the mail from Pitzer's One Hour AC for a $59 Early Bird Special for maintenance on our furnace. I called in the a.m. on Oct 10 to make an appt and they said someone could be out that day! That was amazing! The lady on the call tried to up-sell me on a repair package. I usually take notes on these kind of calls and she called it the "Repair Essentials" package and proceeded to provide the details of what it covered. She specifically said the package was $14.99/month. Our house is new so I didn't think it was worth it so I declined. She said I could always add it later. So far, so good. About an hour later, another lady called me (she said she was from the local Prescott Valley office, not the call center where I originally called into) and asked if they could reschedule the appt to the next day (Oct 11). I said sure so that's what we did. The tech arrived within his scheduled window and checked out the furnace (I went up in the attic with him and I have to admit, when I saw all the boxes he had checked on our bill to show what he had done, I didn't think he had done all those things, but I am not an HVAC specialist so I decided to give him the benefit of the doubt). When he was writing up the bill, he tried to up-sell me on a package too. He said there was a "maintenance" package that was $15.99/month. I asked him about the $14.99/month package the lady had quoted and he told me he wasn't aware of any such package and that she must have quoted me wrong. He also said the "Repair Essentials" package was much more than the "maintenance" package he was offering me. He also told me there was a hot water heater (HWH)/plumbing package that I could add for about $1 more per month. We had wanted our HWH flushed so I told him I'd think about it. The next morning (Oct 12) I called to add the HWH package only to find out, it's not $1 more, but $4 more. In the end, even though we thought we were paying a bit too much, we signed up and scheduled the HWH/whole house plumbing inspection. The day of the HWH appt (Oct 17), another lady calls us to say "I see you have our maintenance plan and I'd like to get you scheduled". I said "What do you mean? We have an appointment today between 3 & 7!" She put me on hold (after telling me she saw no such appointment) and then came back on and apologized and said I was right. Then, not more than 5 minutes later, the same lady from the local Prescott Valley office who had called to reschedule our HVAC appt called to reschedule our HWH appt (she said something to the affect that the plumber got a late start). I asked her when and she said "how about tomorrow around 4?". That worked in our schedule so we said yes. I did ask her how sure she was because this was now the 2nd time our appt had been cancelled on us. She told us not to worry, that someone would be there around 4 (Oct 18). Well, today was the appointment and nobody was here at 4 so at 4:30, I called the local Prescott Valley number and got transferred to the call center. The call center called dispatch and told me that the tech was running late and that he had about 30 minutes to go on his current job and then would call me when he was on his way. Well, a little after 5:30 I called again only to find out that dispatch was saying the same thing - when he was done with his job, he'd call. This was now strike 4 with this company: Strike 1) cancel my HVAC appt (oh, and I didn't mention that I got an email at 4:13 pm Oct 10 confirming my Oct 10 1:00 to 5:00 appt and that was over 4 hours AFTER they had cancelled the appt and changed it to the following day [I never did get an email confirmation for the new appt]); Strike 2) quoted me $14.99 for a package only to be told "sorry, you were misquoted"; Strike 3) charging me the $15.99 on Oct 11 and then charging me the $19.99 the next day and when refunding me the $15.99, charging me for 1 day on the 1st contract and not refunding me the full amount (I now it's a nit, but it's the principle); Strike 4) rescheduling my HWH appt and then not showing up anywhere near the time that was promised. So, at 5:45 pm tonight, I cancelled the HWH appt and called their maintenance plan company to cancel the whole contract. I was told I'd have to wait 4-6 weeks for a refund. It's funny how they can charge your credit card in 15 seconds but it takes 4-6 weeks to get your money back. I can't say if they do good work or not, but my experience with this company made me very concerned about their integrity. read more

Do not ever use this company I got a quote from them and another company, and later went with the other company and guess what, 3 weeks after I come to find out one of there service men was on my roof looking at my air coditioner. really, This is called trespassing. And to make matters worse when I called there number to find out why no one would help in the least as to why he was on my roof. I cant believe I spent 8K on a new air conditioner and heater at another house thats now a rental. and they got my money before this happened. very unproffesional and I feel violated by there acitions. read more

Hi I have used Ben Franklin plumbing when I lived in the Denver Area and it was just as good here in Prescott/Chino Valley AZ- I WILL recommend then to anyone needing a plumber in this area as I have been told it is not easy to find an honest plumber around here. Sunny was FABULOUS!!! He was on time, polite, knew EXACTLY what he was doing & DID it in an efficient manner and described the problem to two different landlords involved in this transaction. I could NOT ask for anything more - just a great company and a great guy in every way - YES I am a satisfied customer - AND the price was reasonable. read more

Had furnace trouble with rental house in Prescott Valley. I am not saying the man didn't know what he was doing but I feel abused. Yesterday Monday the 21st of December he quotes me a price to fix the furnace for $1100 for an inducer motor. The part usually runs $300. I understand companies need to make money and they overnighted the part but the cost today all of the sudden became $1387. What is more shady is the receipt only shows $1387. No labor breakdown, no part cost, no tax listed. I have done this work in the past so I know how much it should have cost but I am 8 hours round trip away from the furnace and my tenant had no heat read more

They took the money and RAN! Charged me $119 for a service call (they came but couldn't fix) didn't show for scheduled follow-up appointment, no estimate, no fix, no call back no follow-up what so ever! Oh yes, cashed my check! It was one of the coldest weekends this winter!! When I finally called them to find out what happened the response was vague and really unapologetic actually stating they didn't know anything about the follow-up appointment even when it was directly on the work order... Finally admitted it but, oddly, I was told the work orders came out of Lake Havasu... REALLY??? The comment was they wouldn't even have been notified in time to make the appointment anyway.... EVEN THOUGH the service call was made on a Saturday and the follow-up appointment was on Monday. I strongly suggest you call another more local company that knows how to follow-up and cares about freezing people/homes/pets. Apparently, they think they earned that $119 no follow-up needed. IMO paying a service fee implies that their intention is to HELP you fix your furnace if further follow-up is needed. My mother is part of One Hour's "club" where they service her AC and furnace for a fee during the year. I absolutely cringe to think if she, at 90 years old had this problem instead of me!!! Needless to say, she is dropping them. read more

Allen was very nice and courteous. He found the problem right away. Allen deserves 5 stars for his workmanship. However, I am not happy with this company's prices. I was charged $293.00 for a part that costs approximately $25.00 and $139.00 for a service call that probably took 20-30 minutes. They even sell an upgraded capacitor for over $400.00! Hmmmmm. I do appreciate the Saturday service but didn't realize the One Hour name comes from the length of service time not the time it takes to get to your house. Happy with the service so far. The temperature is still high but it will take some time to go back down. Will update if necessary. Please compare the part prices if you can wait for your air to get fixed. Don't be fooled into buying a service agreement. Try to find someone who will take care of your A/C at a reasonable price. read more