Went to the lunch buffet and had a salad and a couple pieces of pizza. The pizza was hot and tasty. The salad bar must had been hit right before I got there since a couple items were empty. Service was friendly and staff was attentive. Place is open and there are lots of tables for sitting, and a place on the other side with arcade games and kids to play. read more

Stopped in as we are staying at the Hotel in the same lot. If not starving the Spaghetti would feed two. Sauce was good with meat mixed in. Also had a small peperoni pizza. It was good too. Place was clean and service was good. read more

Pizza Factory - Baked Spaghetti - Pizza Near Me - Susanville, California

Different perspective review for wings and salad bar other than pizza. Somebody has to be different since majority reviews on pizza. Food: BBQ chicken wings were well sauced-impressed as well as the good taste Good indicator other flavors are same quality. Service and Salad Bar: it was 5:30pm and the salad bar was near empty with selections (eg lettuce, mushrooms, onions, etc.) if you want people to come in with pizza and salad in mind; designate a responsible person to replenish the bar to appeal people. There's always people wanting salad with their pizza. Overall, friendly staff. Ambience: comfortable pizza setting read more

Pizza Factory - This is what I could gathered from near empty salad bar during dinner time.. - Pizza Near Me - Susanville, California

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We were passing thru Susanville yesterday and wanted some lunch. I've seen this Pizza Factory before and have always had good luck and consistency with this franchised chain. All the locations seem to have the same quality more or less. The prices aren't bad either. We ordered a small Hawaiian ($14) and a Small Calzone that was stuffed with pepperoni, ham, onions, green peppers, red pizza sauce, and mozzarella cheese. That seemed like a good deal for $11. We decided to dine in and our food was ready in 10 minutes or so. I love the crust here at Pizza Factory, hand tossed and chewy on the edges and crisp underneath. I usually order extra crispy. The taste was the same as other locations I've been to, so that's a good thing. My Calzone was most fab with a crispy crust on both sides. A Calzone is sort of like a folded over pizza and sealed with all the fillings cooking inside. If you've never had on, you should try it! I'm glad we stopped in here and have a decent place in Susanville to stop for food. read more

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We are visiting Susanville, and decided on Pizza Factory for dinner. Very good decision. The service was great, the food was delicious and plentiful. Wish there was one in Sacramento. read more

Very discouraging, and you should not order from this restaurant. I spent almost $100.00, and the food arrived hot and timely, but it was wrong. I ordered two pizzas, one was supposed to be pepperoni, and the other was an Awesome combo. I also ordered the Antipasto Salad. Instead, I got bread sticks, and a chicken salad. The Chicken was raw, or undercooked. I didn't notice the salad until just now, so I'm out of luck on getting it replaced. They did replace the pizza, and I know they would replace the salad if I called them back, but the purpose of ordering out was to NOT HAVE TO STRESS on stuff, and just stay in. This is a stupid nightmare dealing with pure incompetence. read more

When visiting my parents for the weekend we ordered delivery from here one night and were happy that it was as easy as it ended up being to order gluten free. They have lots of different choices on their menu aside from pizza making the variety excellent and there's bound to be something for everyone. We ordered a gf pizza with pesto and chicken and a regular meat lovers pizza. After we put in the order online we called to confirm that they could prep the pizza with some allergy precautions. The person who answered was very helpful and informed me that they put the gf pizzas on foil and use separate utensils for preparation. So awesome. Pizzas arrived quickly with a friendly delivery driver. We really enjoyed everything we ordered and my parents who have eaten at the restaurant several times confirmed that they consistently deliver excellent quality food. Happy to have a gf pizza option for whenever we visit the parents!. read more

They were very friendly and the service was amazing. I got a create your own calzone and it is the best calzone I've ever had thank you so much. read more

Pizza Factory - This is the best calzone I've ever had. - Pizza Near Me - Susanville, California

Great pizza! Nice chewy crust with loads of meats and veggies with a mild sauce and loads of cheese. The salad bar is closed due to Covid but they can load a plate full of salad. The service was excellent too! read more

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Stopped in for a quick bite on our way to TX and blown away by the friendly service we received! Pizzas were loaded and tasty and I ordered wings with their parmesan garlic/buffalo mixed together- delish! Salad bar was just okay, otherwise would have been 5 stars. I just really appreciated how nice the staff was - thank you! read more

The food was very good, the staff was attentive and friendly. A couple of screaming kid but it's family friendly place so easy to get over it. read more

We order from here every year we come here - they are so close how can the pizza be cold already? Next time no - we will not order from them. Enough is enough. As I look back on our posts it's the same every time. read more

My husband brought this for me on my day off. He ordered me a veggie pizza with no cheese. The veggies were delicious, the crust was decent but a bit too crispy for me. When I eat pizza I usually like it to be saucy & sadly it disappointed in that department. However I still enjoyed my pizza. Would probably come by again & drizzle some BBQ or Buffalo sauce on it. read more

Pizza Factory - Veggie Pizza with no cheese - Pizza Near Me - Susanville, California

We came in 20 minutes before closing to eat at the salad bar after a long drive. They turned us away at the door. As someone who works in the restaurant industry I understand how people coming in close to the closing time is annoying, but turning us away before close is unacceptable. read more

Traveling thru CA and stayed at Susanville campground and they recommended Pizza Factory and it was great ! Will order lasagna tomorrow, loved the meat lovers pizza it was loaded with meat and great crust and a very good Greek salad all large quantities read more

Pizza Factory - Greek Salad - Pizza Near Me - Susanville, California

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If you want to wait 1 hr for cold food, this is the place! I ordered 1 spaghetti and meatballs, lasagna and wings. The pasta is frozen food so why does it take 1 hr to make. I saw so many customers get their pizza that came after me. I never write reviews but I had to for this place. If your passing by Susanville, don't stop by Pizza Factory. It's not worth it. read more

Pizza was delicious and good amount of toppings. The wait was a normal wait to get a pizza.

Great service, adorable arcade with a lot of games. Super sweet place overall. Highly recommended.

Great food, great people, great atmosphere! Pizza Factory Susanville is a wonderful community member and we appreciate Jeff and Meredith and their crew. read more

Best pizza in town. Skip round table and little ceasars. The pizza isn't the best you've ever had, but it's fresh. Pretty good. Tv's and video games for entertainment. Pizza comes out fast. Pasta is not bad. The wings are so-so. Hot wings are mild. Wings are small and not the best thing to order. Stick with the pizza, breadsticks, or pasta. read more

Try the Flaming hot Cheetos chicken Pizza before it's gone!!! The wings are really good every time best in town for sure read more

Pizza Factory - Always good pizza. mango habanero wings are the best try the flaming hot Cheetos chicken pizza. Its really good - Pizza Near Me - Susanville, California

Went to this location yesterday and was immediately disgusted. I saw a female worker drop plastic gloves on the floor and pick them back up without washing her hands. She then started playing with other co-workers who were prepping food. I asked to speak to the manager, but he was one of the same co-workers playing in the kitchen with his employees (throwing dough at each other) and play-fighting. I told him what I witnessed his employee did, and he responded "I'll yell at her not to do it again". I told him he did not need to do that, all he had to do was correct the behavior and have her wash her hands. Regardless, my party was so disgusted, we left without ordering. Do not eat there! read more

We were driving South back from Eugene Oregon and we decided to get something different so we looked up a pizza place and susanville. Well and had great reviews and so we tried it. I'm trying not to eat any gluten so we got the cauliflower crust and they are small. But not really small like those kind of DiGiorno little tiny pizzas you get at the store they were pretty good size small 12in. We both got vegetarian with extra sauce and cheese. They actually put the extra sauce on which was nice. I asked for so many things I got onion, tomatoes, mushrooms, jalapenos, sun-dried tomatoes it was one of the best pizzas I've had with the cauliflower crust. Very crispy but not burnt. The cauliflower crust or thin if you've never had we were from out of town and they let us use the restroom since we are passing through and that was nice especially during this covid-19. We were very careful washed her hands. When we pulled up they have the pizza ready and waiting for us and it was really warm everything was as promised. We would definitely eat there again. Well we took it to go but we would order there again! read more

Clean and girl who helped us was nice. Took over an hour to get our food, We where told it would be trash in 30-40 minutes because they where busy. Came back where told another 10 minutes. Left and came back. Staff had no idea where our order was. Guess where it was? Sitting on top of the pizza oven. When I got to our room. I realized I didn't get my garlic bread. Food was over cooked. We will not return. read more

I ordered a large Pizza which is 10 slices and generally fills the box. When I arrived at the designated pick up time, the Pizza wasn't even started and I was told it would be another half hour. I waited the extra half hour and I was given a medium 8 slice pizza in a large box. Spoke with a cashier and she said it looked wrong, that she would grab the manager. Spoke with the manager and she argued stating that she knew it came out on a large pan and I was incorrect. Then she proceeded to count the slices (8). She then stated she would cut one of the pieces to make it into ten slices and tried to grab the box from me. I refused and left unsatisfied. Got home and the pizza wasn't even cooked properly, it was still doughy and raw in the middle and the cheese wasn't even melted. Had to them cook it in my own oven just to make it edible. Absolutely angry with this order and fully disappointed in the "customer service" provided. Worst experience I've had at this restaurant by far. read more

Pizza Factory - Medium sized pizza in a large box. Doughy in the middle. - Pizza Near Me - Susanville, California

Do not tip! I tipped 20% and I don't understand why. First, you order at the counter instead of from your table. When they brought our appetizer, the waitress asked, "Anything else I can get you?" I requested some salt as there was no salt shaker on my table. She told me to go across the room and grab one myself from the table behind the salad bar. Not great. I did as she said. Later, when they brought our main dish, she asked again if I needed anything else. I asked for a fork and knife since my wife had one but I didn't. The waitress pointed me towards a tray with plastic spoons and knives on the other side of the dining room. I didn't like using plastic, so I went to the ordering desk and asked for proper silverware, which they provided. Don't get me wrong, the food was okay, and maybe this is the kind of place where you serve yourself. In that case, I don't see why they should receive any tip for a service they don't provide. read more

BEST PIZZA EVER. owner/operator & staff are very friendly. best place to go for lunch. friends absolutely love their salads. ranch is *chefs kiss* read more

I ordered and the gal at the register was wearing a mask. Then I sat down and she brought me my food and was no longer wearing a mask. I looked in the kitchen and not one person who was making food was wearing a mask. Then a customer came in without a mask and the gal who went up to the register didn't wear one either. I am just hopeful I didn't catch anything in my stop there. read more

I've never witnessed anyone preparing food and picking their nose other than in comedies, but this place was the one.. I cancelled my order completely read more

If I could give 0 stars I would , first of all none of the employees were wearing face masks. And to top it off the customer service was terrible , the manager had a terrible attitude. Will never be returning here again . read more

We were staying at The Red Lion Suites last weekend, and decided to get a few sandwiches to go. We came in around 1pm on Sat so it wasn't very crowded. I went with a Turkey sandwich, added Mushrooms, and Olives on a Sesame Roll $8.95. My sandwich was quite delicious!! The bread was crispy and fresh. It reminded me of when I worked at Shakey's Pizza back in the 80's. My sandwich was pretty big so I saved half for the drive home on Sun. My husband enjoyed his Awesome Sub also on a toasted Sesame roll. read more

We ordered a pizza for pick up. We looked in the kitchen when we arrived and 5 employees were standing shoulder to shoulder making pizzas. NONE OF THEM WERE WEARING MASKS. We ended up throwing the pizza away. The memory of 5 people with their mouths and noses hanging over the food they were preparing was disgusting. read more

Pizza was good the crust was phenomenal and so was the service. Overall a good experience. Place was clean and had a lot of seating

The delivery driver was nice. The pizza was good however and our order was wrong and we called. The lady was excessively rude on the phone.

The food was great! But I did 2 stars because none of the employees were wearing masks nor were they wearing gloves! I don't feel this is taking every precaution for the employees or the customers during this Covid-19 pandemic!! read more

I showed up at 8:50 PM and ordered a large pizza and salad bar. 9:40pm I was informed the pizza was not even started. I wanted a refund and just leave. They however "do not give refunds"... shame on you! You never even started the pizza! And the lettuce was browning... Some type of concession should have been offered. But none! read more

Excellent calzone, I ordered a large and it was more than I could finish which is great because there will be a round two. The place is clean and the staff is welcoming. read more

We stopped in for a quick lunch and pleasantly surprised at this location! It was welcoming, the salad bar fully stocked and fresh items, and the best pizza bread we've ever had! We'll be back next trip through! read more

Being that I was the only person in the facility wearing a mask, I will not return. Had I known prior to placing my order over the phone, they wouldn't have gotten my business. When I mentioned it was odd they said, "It's just a suggestion." In my opinion, protecting your community is not a suggestion. The pizza was 3 stars and put food in my families belly. I will not return. read more

The pizza here are good, ain't gonna complain. But the customer service here is ridiculous, since it's a small town I would think customer service would be much better. The workers there spend way too much talking and gossiping, and they sure love to make all their customers wait very long for their pizza. I called twice to place an order, arrive 45 mins later and they haven't make my pizza yet. I have to spend another 45 mins waiting for my order. This last time I went in to place an order, I left to Walmart to pick up some stuffs and came back 30 mins later to them just putting my pizza in the oven. These three times I never see this place super busy or busy at all. They should work as hard as how they talk and gossip. read more