Pizza was good and delivery was on time. Don't know why the reviews are so bad, but no complaints here.

8/9/2020 Order a large 2 topping pizza, after 45mins go by I called & the same young lady picked up. I asked for an update on my order, she tells me (oh i didn't know it was for delivery) 1st thing she asked when i called, was carry out or delivery? then she tells me it's no longer $13.00 but that it will be $30 ($27 to be exact) I said fine I'm starving by then, so in my head ill just use my cc: didn't even asked how i was going to pay for it. She tells me the pizza has been ready, and the driver will be at my place in less than 10mins: that was not a lie, he was here w/in 10mins: but my pizza was a cold pizza, & you want me to pay $30 for a large 2 topping COLD PIZZA?? young lady, I'm not going to say your same, but it's not rocket science taking an order. Edwyn Velasco I called last nigh read more

AVOID THIS PIZZA HUT LIKE A PLAGUE. READ, READ READ. Do NOT skip this review. My transaction was as followed: -Went in around 11PM -Worker was nice, said in 15min it'll be ready. He was the only worker there and with UNIFORM. -Waited passed 15min...A/C on and it was freezing. -Two DIPSHIT kids (asian and a hispanic both with earrings) storm in the pizza hut and immediately went to the kitchen and without washing their hands they immediately started to "help" the only guy there. *They did not have their uniform and told us they worked there. *The idiot with the grey sweater and earrings (hispanic guy) dropped the pizza cutter or whatever and didn't wash it. *Literally waited an extra 5-10min after those little bastards went in. *Another guy who was waiting for his pizza also got pissed off and threatened to call HQ on them and the manager. He left without his pizza. *The worker guy with uniform started to talk to asian dipshit kid over the guy who threaten them over why he left, and I butt in and told them why....uniform worker got pretty mad at both those stooges. ...here is the worst part, saw hispanic dipshit kid taking a piss outside (right side of the building), and these are the people who touch our pizzas? GROSS. There were also 3-4 other morons out there on the parking lot, loitering. Their friends I guess. DO NOT come to this pizza hut. read more

Normally I wouldn't review a pizza hut......... but this is the first one I've been too with the toppings to the end of the pie on a pan like a fancy pizza joint. Taste the same as always but this locating made a great pie! read more

Pizza Hut - Toppings to the edge! - Pizza Near Me - Alhambra, California

the pie is good, a lot better then domino's, but the phone and delivery service is horrible. my ex's experience, in 3 separate incidents: 1. told on several occasions that they don't delivery to his address, when he lives less then 5 miles away. 2. ordered thru the phone for in store pickup. when he arrived at the place, they didn't have his order on record. 3. another time, ordered over the phone, and b4 he could provide his address, they hung up on him. read more

Similar to the Denny's on Main st, this place is not worth my full review. Numerous times we ordered wings here without hot sauce. I'll tell you the story of the incident that got me to hate this place with a passion and never set foot into it ever again. We ordered buffalo wings with hot sauce on the side. The guy told me to pick it up in 30 min. I come in 45 minutes later. He says he never received an order for wings for anyone on the phone in the last hour. I am sure of it as I have the number on my phone recorded that I spoke with their store. He doesn't apologize, and gives a douchey look at me while he tells me to wait 15 minutes and he'll get it ready. Then he goes on his BlackBerry and texts people for a while. About 15 min later I ask when it'll be ready. He said he forgot to put it in, and now he will start it. Then another 15 min pass. He is on the phone now... HIS CELL PHONE. He is on his phone for a while as I continue to wait until I can get my damn wings. He hangs up finally after another 10 min, then he gives me the wings. The buffalo wings order was not right!!!! It came out as hot wings with hot sauce on the wings, when I specifically asked for hot sauce on the side of plain buffalo wings!!! So then I wait again as he fumbles to get the order done. After another 15 minutes, he finally gets me the order. NO APOLOGY. NO SMILE. NO GIVING A DAMN ABOUT THE SCREWUP HE DID. On top of that, I asked for Ranch sauce and he had the audacity to charge me 75 cents per sauce when the sign outside said 50 cents. WHAT THE HELL!? Then as I leave, I see him on his BlackBerry texting again, then I see him going up to two Pizza Hut workers telling them their schedule for the next week. They respond with, "Whatever you want, you're the manager." He's the manager... did you get that? HE'S THE MANAGER!!! OMG!!!! What kind of people do Pizza Hut hire!? If HE'S THE MANAGER, no wonder their customer service would suck... they have HIM to teach them. It's like having the blind leading the blind. It's like having handicapped people making fun of handicapped people. It's like a deaf guy learning to listen to music. It just DOESN'T make any sense whatsoever. Pizza Hut, if you are listening, PLEASE fire this guy and screen people before hiring them. You'll do yourselves a huge favor and maybe you can regain your lost customer-base. Overall score? Negative 2 million would be too generous. *edit* I just realized I had a hot sauce issue at Denny's as well.. Maybe I should just avoid asking anyone for hot sauce to avoid bad service. read more

Terrible! I placed an online order, went to pick it up at the time it said it was going to be ready, and the guy said it hasn't even been made yet because he was too busy counting money! Store hours say they are open at 10:00am. If I am able to place an order online and get an estimated pick up time, then there should be no reason that I walk in and have the guy tell me they havent even started making it! I didn't even get an apology. Think twice about placing an online order or follow up with a phone call or you might have the same thing happen to u! read more

Ghetto *ss M*th* F*ck*s ordered pizza for my family and never came. I called to ask what was going on and the guy hung up on me. Called back spoke to a woman wouldn't tell me her name and she hung up on me too. Pizza Hut screen your people before you hire them! Hire students that need jobs for a future not a career!!!! my card was charged it better be returned money!!! read more

The servers really rude ！！！It's like who owes him money. I hope they can have a good servers,anyway Never come back...

What the f***?! Did we really just have three kids process our takeout order?? Not only did they not know what they were doing, they were also super unprofessional: ignoring and neglecting us when we were the only customers in the store. Our pizza was boxed and ready by the time we arrived, but because these baffoons didn't know what they were doing and kept goofing off, what should have been a 1-minute checkout ended up taking 10 minutes! Absolutely horrible customer sevice. The only silver lining of this experience is the pizza, which was decent; otherwise, I would have given this place 1 star instead of a very generous 2 stars. But if it's always going to be this much trouble, I might as well just order pizza from Costco a few blocks away for cheaper from now on... read more

Left of hold for 8 min, only to be put on hold for another 2 min. Looks like I'm not having pizza tonight or EVER from this location..

I went there last nite, and I just ordered wings to go, and that was it. They had me waiting for 35 mins. People who had ordered large meals before me got their meals earlier than me. And my order was just 10 wings. Instead of giving it 1 star, I'm giving it 3 because the guy who took my order, Nathan, had plugs and clear glasses was cute, and he put in extra wings, because I felt he felt bad that it took that much time to get my wings. read more

worst pizza hut ever! they're lucky its a franchise company or else they would of been gone along time ago. 1. ordered pizza paid with a card 2. 1 hour later decided to call to follow up 3. driver was lost 4. 15 min of trying to explain to the driver my apartment location 5. aggreed to just go pick up the darn thing then i roll up, try to hop out and pick up quickly and the worker goes $3 some change, we gave you a discount :) uh hello? i paid with a card, and then shes goes on about having to cancel a delivery and resubmit it for a pickup. no women i hopped into my car to find the driver and didnt even bring my wallet. wanted to just give up on the damn thing by then. read more

The pizzas are pretty standard. I still like the thin crust and pretty much dislike the others. The thing about this place is terrible customer service. It helps to order online so you can at least avoid the incompetence until the driver comes, and I really haven't got anything to complain about the drivers. God help you if you want to use a gift card or anything else out of the ordinary. The last time I dealt with these morons was trying to use a gift card, one I had partially used up previously. Around the time the pizza was supposed to be delivered they called and said the card wouldn't go through and asked me to use a credit card instead. After 10 minutes I offered to drive over and work this out. They swiped the card but it wouldn't work. They called corporate and confirmed the balance, but still couldn't figure out how to use it. I offered to leave the card, including a few dollars on it more than my purchase, so they could figure it out at their leisure. This was too unusual for them to handle. Finally I said "Hey, either you give me the pizzas and take the card or I'm just going to walk away and you can throw them away." In frustration the manager finally gave me the damned pizzas and I left them the card with about $3 extra they certainly didn't deserve. I knew I wasn't ever going to use that card again because that was the last time I will ever order from Pizza Hut. The whole time I was there, by the way, the phone was ringing off the hook and nobody was even picking it up. The little lobby was filled with angry customers whose orders were screwed up and I saw the manager give away about $40 worth of breadsticks and sodas just appeasing one after the other. I hope the corporate office gets wind of how poorly trained their managers are. P.S. I think the other reviewers are too generous with the stars. Read their review too and you will know to just avoid this place. read more

It gets 3.5 stars from me because: 1. It's near my house 2. $10 pizza offer - as long as this lasts I'm a fan, if not it's just not that great I loved the stuffed crust but it can get gross after awhile. read more

OK, it's Pizza Hut. If you've eaten at one, you've eaten at all of them. The pizzas are going to taste the same. However, check out Scott -- one of the managers. I always see him in the evening and he's HOT. He's also a really nice guy. Definitely a reason to order from there if you like cute asian guys. read more

This is a bad place to eat now. The employees are rude, especially general manager Rick. He acts like I burned his house or stole his car. I used to order from them all the time since I live really close. Now it is so bad service. On top of that, my son, a 3 years wants to use their restroom, I beg them please cause he was holding in pain. Other employees says ok go ahead. Then comes this general manager Rick said "no sorry" then look away. Dude, it is just a 3 year old little guy. Then I rushed to my car to find something he can take a dump with, then my fault locked car key inside. Then called my wife drive crazy to this pizzahut, then got traffics ticket from Alhambra PD. I am not blaming them for the ticket, all these trouble could be avoid if pizzahut general manager help a customer out. After all, we all human are we not? I will never order from you again. read more

Yesterday night, with my two children went to this store at night, they took way more then 15 min as they said, people who ordered after me got before me. I ORDRED VEGGEI PIZZA AND ONE WITH PINEAPPLE, SPINACH, OLIVES AND ONIONS AND AFTER TELLING SPECIFICALLY I AM VEGETARIAN THEY ADDED CHICKEN IN IT.! I realized only after I reach home far away to Duarte and it was past 10 at night. Bad service and screwing up orders..... read more

Liking this place very much. A small take out place for the delicious pizza! The fried wings are good as well. It's definitely a place that I would come back for! read more

It's Pizza Hut, what can I really say. I'm a big pizza fan, and Alhambra has a pizza availability problem..for delivery anyway. Went with Pizza Hut, because Jay's closes at 10pm on a Friday. (ah, hem no comment) had the meat lovers, they said it'd be there in 40minutes, it arrived in 30. That is all. read more

Did you know they serve pasta at Pizza Hut? It's called PIZZA! hut. They should focus on making better pizzas. I kid. I love their wings and their garlic bread is delicious. This place is small so I suggest picking up. It's next to a Popeyes so if you're craving some of their mashy and potatayties, head on over and grab you some. The wombo combo will not disappoint. Trust! read more

Worst pizza hut ever. Ordered a 5 topping pizza and each slice had 1 of 3 different toppings, then the other two toppings were on another slice... Lol read more

ok the pizza and wings is good but the service for delivery is bad today at 8:00 pm my mom ordered pizza from her location and the pizza man came and said this 'hey are you the card holder?' my dad said no their mom is at the store and the pizza guy said 'well i can't give you the pizza if you don't show me the card' then i got pissed off thats why im never ordering pizza from pizza hut ever again the only reason why is because its cheap and now it sucks so im ordering dominos because their service is better and plus the deliver guy was rude and my mom did not even get her money back into the card read more

Worst service ever!!! Jessica is so rude. No customer service skill, no manner. Didnt give me cheese. No welcome, no thank you. To top it off it was slow!!!!! Ridiculous. Waste my time. I will never come back. Jessica was talking amongst other workers and did not value the customer at all. read more

One of employee named Catalina has an attitude and she doesn't even know how to smile and talk nice to the customer what a terrible experience! read more

Ordered a pizza 30 minutes before they closed and they were here in 20 minutes with a nice hot pizza. It wasn't greasy or doughy, and reminded me why i love pizza hut read more

General manager Ricky Vincent is one of the worst, rude, and unprofessional managers I have ever encountered. We ordered our pizza online and waited for 30 minutes until we called them and asked them what was the hold up. The General manager said he couldn't get a hold of us and because of it they did not send out the pizza. I asked him why. He said that their policy for online orders are that they need to call new customers to confirm or else they cannot send out the pizza. I told him, I have never heard about that policy and we had ordered pizza yesterday and they never called us or told us that they needed to input me into their system as a new customer, so most definitely he lied. He sounded very uncaring and making oh wow comments. It got to the point that I asked for his name. He didn't and instead told me I'll just call back the driver and hung up on me. I call back and this time all I wanted was a name and he refused after I asked 10 times. He told me to go down there and get his card. I asked him to give his name again and he gives me the name of my boyfriend, which he knew because my boyfriend made the online order. Im like are you really that rude and unprofessional what kind of managers dose that. The girl that deliveres the pizza arrives and I asked her for his name and she said she can only give me the first name. I then asked her for the policy for online orders and she said that no they will deliver the pizza no matter what. So I'm thinking this guy just made an excuse for the pizza not getting delivered because he is to unprofessional to tell the truth. So I drive to pizza hut and I'm with my boyfriend sister and friend and ask for his name he have me a card. I take the card and then we head out to the car and he tells me I need to stop drinking and I'm like what in the world are you serious. We are getting in the car and he proceeds to follow us and he starts walking back and forth in front of my car clapping his hands. He goes up to my friend saying have a good night and hands out his hand for my friend to shake it. My friend says I'm not shaking your hand you are being rude. I'm an so shocked that pizza hut has General managers that behave so unprofessionally and literally make their company look like a joke. I will never order from any pizza hut. This place is so bad I wish I had checked the stars before we decided to ordet there. read more

Employee Roy is the friendliest !!! He represents the chain in a great way and they always have my pizza ready on time, cooked to perfection. Can always count on this crew to have my back. Need more locations like this one. read more

My coupon didn't go through, so I called the store to make sure everything was fine. Person over the phone said the pizza was free. Sweet. Delivery guy arrives to my house and says I have to pay. I guess no one told him what was going on. He called the store verified the pizza was free and was on his way. He was nice, so I gave him a $5 tip for a 1 block drive. I opened my box and for some reason, part of my pizza was only bread and marinara sauce. Oh well, it must have fell while being taken to my house. When I ate the pizza, it was doughy and falling apart. 30 minutes later, I get a call from someone from the store asking me to give them my credit card number because they need to charge it. I told him the dilemma I had with the discount code and verifying with the store about what happened. All he had to say to me over and over again was okay, "sorry Pizza Hut charged you already, give me your credit number." Thanks for nothing David. All in all, Food - WEAK Service - WEAK, excluding the delivery guy 1 star because it's the minimum and 1 star because the delivery guy was chill. Shouldn't really expect much because it's a cheap joint anyways. read more

it's pretty retarded to have to wait 20 minutes for wings if the fryer takes only 10 minutes. I work at a pizza hut and we weren't wingstreet and this location is so I called while I was on the freeway coming back from school and when I got there in 15 minutes it still wasn't done. wtf? they are rude like hell and don't know their f**kin' delivery area. they claim they don't go to "shorb" which is a block away from them! read more

Worst pizza hut... Waited and waited for our order after I paid the girl she said our order will be out shortly. 15 minutes later she asks me what my order was and it turns out my order had been ready, so now it's cold pizza and wings. read more

ZERO STARS!!! RIDICULOUS!!! Most horrible customer service experience in my life! I love pizza, Ive ordered from my local pizza hut over a dozen times, I placed an order like usual, called in since it had been almost two hours just to find out they cancelled my order, my level of frustration was through the roof so I asked to speak with a manager....This idiot hung up on me TWICE and when I asked for the number to customer service or client relations and he told me that if I really wanted it that I could just look online and google it and then hung up on me???? seriously?? didnt even offer to resend my order or anything, its not like I was asking for free food or anything I just wanted what I freakin paid for! He claimed to be a general manager and that he didnt have a manager, I didnt know they let any random idiot on the street run/own/handle a pizza hut establishment. I didnt use any profanity, I did not threaten him or anything, customer service is important, I advise you work on that, without customer's there is no business. IDIOT'S NAME WAS RICK. read more

$5 dollar meal when you pick 2 or more items..... Until you call and they say pizza is not an option. wow

This is the worse Pizza Hut I ever seen. Two times order experience in store they both gave me the wrong wings. But what's even worse is the following, the wings I got this time is cold and the skin is hard. It's impossible to eat. It's not crispy at all and feels like they have made it and put there for a while. read more

Wow! Ive had my share of some good and some bad experiences going to pizza hut in the past, and never compelled to write a review till now. This particular pizza hut, was extremely helpful and very accomdating to my every need. The manager Rick, was very kind and understanding to what had happened to my order from the night before. So the night before i had ordered 3 boxes of pizzas for my nieces birthday and had specifically wanted all stuff crust, but instead i got thin crust. So the next day i had called and mentioned what happened to my order being wrong and so he had me come in and apologized to me and had made me 3 boxes of pizzas with all 3 being stuff crust all accomodated for and on the house. I know people make mistakes and i know it was an honest mistake, but the manager Rick displayed true customer service skills and truly went above and beyond for me even though i know he didn't have too. I will definitely be back and definitely be recommnding this location in particular to my friends and family to go get their pizzas. Thanks Rick! read more

Had the worst experience, probably the worst driver delivered to me he wasn't nice, he didn't brought my wings in the hot bag, he had dirty hands, he was speeding and there was another car behind his car I think it was his friends following him this is just not right, I just can't order again from here I don't feel safe. You need to do something about what's going on in your restaurant please read more

This place is horrible. I ordered large pizza delivery at 7:30pm it showed up hour later with no plates, no cups, no pepper or cheese and when I asked the driver his respond was they don't have any and I shouldn't have ordered this late, can't believe it happened. read more

love their online order service.For the price, it is pretty good. love their pan pizza crust..

worst place ever!!! even worse than dominos.. i called and order in at 5:20 pm.. got there 20 min later no order!!! so i had to then tell them. so what do you want me to do? xan you olace my order now? like come on... i am here for a valentine's day pizza for my kids. it is now 40 min still waiting for a pizza.. worst service ever didnt even giva a discount. read more

Just a standard pizza hut. There are many deals when you order online and can pick it up. I've ordered from them a couple of times (veggie pizza) and it's been fine. But there was one time where the crust looked burnt and lacked the amount of veggies I had ordered. read more