I ordered online and there was a BIG mess up!!! Ian and Dan took the time to help me. They listened and helped me get my order in and after the worst Monday in the world these guys went above and beyond and I'm so grateful for them read more

Online order. Picked up at store. Amazed at the cleanliness of the store and I was greeted as soon as I got in the restaurant. The two guys behind the counter looked like twins. Pizza was hot and perfect. Great experience and will be back. read more

Pizza Hut - Thin pepperoni...perfect - Pizza Near Me - Puyallup, Washington

This is a pretty large location compared to the others I've been to. Have ordered several pizzas. Most were great except for one. I was disappointed when I paid for extra cheese and this was missed completely. This won't deter me from ordering here again. I'll be sure to let them know in advance so it won't happen again LOL! read more

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My Pizza Hut in 2nd in Puyallup was so good to Me. Nothing was an inconvenience and They were prompt and delicious. Thank You for great Customer service read more

Really great pizza & even better service. Always receive great service when ordering here, especially from the taller gentleman Ian. Rewards on the app are elite as well. Only complaint is we wish the salad bar would reopen but other than that small complaint, this is one of the best pizza hut's anywhere in the Seattle-Tacoma area read more

2.19.26, I ordered pizza for delivery, a dinner box, and used my points to get boneless chicken wings. However, when the order was delivered, I did not get the wings and lost my points. The delivery person said they were going to be door dashed, but weren't. I was sick and could not handle my complaint until today, 03.02.26, so I am leaving this review. read more

We ordered a supreme and peperoni pizza tonight from the Parkland, Wa. Location. It had been a long time since we had done this. Service (in store pickup was excellent) but the quality of pizza was very very poor. The supreme looked like a Little Cesar's and we paid the price of what used to be a quality pizza from Pizza hut. Hardly no amount of toppings on the supreme. I can't believe I paid such a high price for such a low quality of pizza. The crust was so thin! The presentation was pitiful. What happened to your pizza quality Pizza hut? The prices keep going up and the quality and quantity keeps going down, everywhere! read more

Pizza Hut - Little cheese, paper crust and minimal toppings with a high price $61.77 for 2 medium pizza and bread sticks. High priced low quality food! - Pizza Near Me - Puyallup, Washington

I enjoyed the meat lovers pizza! It was hot and delicious! Guest services did a great job in professionalism and customer care! The restaurant was clean and not too busy during the afternoon rush, so my pizza was ready pretty quickly, which was a nice touch! It was a great visit and I intend to visit them again! read more

This used to be our favorite Pizza Hut.It gave us the 90's feel with the salad bar,red cups and pizza that tasted like it used to.Unfortunately we recently drove way out of our way to go and had a horrible experience.I'm guessing they are under new ownership.No more red cups or salad bar. The owner or manager whoever he was,was screaming at his staff in the kitchen and when I walked up to the counter to ask for something he very rudely said " what do you want?" I had the audacity to ask for a box since we had a whole pizza to take home and he told me "do you know how expensive these boxes are?" He gave me some crummy box that fits like two small pieces of pizza.I went back to the counter and told them I'd pay for a box. I had just spent over $70.00 on pizza and I'm pretty sure we ordered two orders of bread sticks and I think they gave us one order cut in half.The employee a very nice lady who we felt so sorry for gave me a box and apologized for his rude behavior. We will never step foot inside this Pizza Hut again. read more

The 25$ lunch for 2 is back, with the salad bar! My wife and I had a good experience here, ordered 2 salad bars and 2 personal pan pizzas, good food done well! The salad bar had a good assortment of items which was a pleasant surprise. ( And cheaper than Ivars, Burger King, most other lunch places for 2 full meals.) Will be back! read more

Delivery guy couldn't figure out how to get to me due to some roads being blocked. In frustration he started yelling at me. I yelled back and he said he would not deliver the pizza. read more

I called my order in and picked it up when it was ready. The pizza itself was not what I expected from Pizza Hut. All I remember is that I was truly disappointed. I haven't ordered anything from PH since then. read more

On 6/5/24 ordered lg Hawaiian,lg supreme, and boneless 16 piece wings. The cost 69 dollars and some change the wing were so hard and over cooked, crust on pizza was flat and terrible. We took this to a friends house we were stopping by on our way home. We normally get from Pizza Hut in Gig Harbor near our home this day we thought we would pick up and visit friends. WAS I EVER WRONG... we nibbled a bit but the rest went into the trash. It was awful. read more

Ordered for delivery. Got here relatively quickly. But it was the wrong pizza. Wrong toppings, no extra cheese and not even 2 bites of bacon on it. I had requested a re-delivery and upon the second delivery, SAME THING! Only it's the same errors they made from the FIRST delivery. I had even called the store beforehand to ask if they could ensure the pizza would be correct. I believe in second chances but these guys completely blew it and my ticket even says what's supposed to be on it so I have no idea how they could screw it up TWICE. read more

If I could give 0 stars I would. This place is managed poorly. I tried placing an order online & it said order not submitted- so we had friends try and same issue. I thought it would just be a issue with my web server on my phone.. I called in thinking that would solve the issue. Nope same thing. I asked for the " manager" I put those in air quotes because that persons a joke. He tried to run our cards and still said denied. I asked how 4 different people can't run a card.. and there's no issue. He responded with "uhhh yeah I dont know not really my problem so I don't know what to do". We don't carry cash & I wasn't driving to pull out cash. So I hung up, called Dominoes- I was greeted super nicely, placed my order and guess what.. TADA, no card issue. It's ratings on here are accurate how poorly handled this location is. Avoid it if ya can ! read more

Order was 37 minutes late and ended up being ice cold. Called after 10 minutes late to see when order would be delivered and was told it will be there in 10 minutes, didn't arrive for 27 minutes after calling. Waiting to see if the amount has been refunded after speaking with manager tonight. read more

The food is okay it's not worth spending over $30.00 plus tip for delivery depending on what you order from their menu and the restaurant dining room isn't even open for indoor dining due to Covid reasons. read more

They obviously don't hire enough Delivery personnel because the food is always barely even warm. There was one time when it was delivered after 20 minutes from placing my order and it was fantastic (hot and fresh) So I know it can be done. read more

Honestly this particular Pizza Hut has always been low quality I know because I've lived near this location all my life, been many times. However after not eating there for awhile we decided to order delivery through the app. I know I double checked my crust type twice before pushing the button to order and when it got here it was stuffed crust not deep dish. I called to see if I could get a replacement pizza sent out at the very least and the guy I spoke to told me because it was on my end there was nothing he could do. I mean this guy was so rude right off the bat, I wasn't asking for a whole meal just the one pizza, I've never been to a place that would not replace a messed up order or even give credit for the amount needed. Do yourself a favor and go somewhere else if you live in Puyallup or even just for a quick meal. McDonald's has better customer service.... read more

What a bummer! I haven't ordered pizza from here in years because it's so overpriced, but I remember it being really good. So I decided to try it tonight. The pizza I got was so thin it should be called thin crust, there was barely any chese on it...I mean patches of just sauce and no cheese! Not to mention, I paid $25 for this! I'd rather eat a tostinos pizza and Ave $24. Won't be going back read more

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Ordered delivery and they forgot the beverages. Called and they are we will send it out when the driver returns. Asked well since you guys messed up. How about send us an extra sauce fir the bread sticks. For some reason them messing up and having cold pizza because you are waiting fir drinks doesn't matter. So keep in mind they do not care about customer service and their pizza is not good enough for this attitude. read more

Wife and I went to this location yesterday around 5:45 pm. This is our first time dining in since about a year ago, but had delivered a few times during the past 12 months. We usually order the same thing whether we're dining in or having delivered. First thing I noticed was lack of any other customers eating inside, but there were 3 - 4 customers coming in for pickup. Next I noticed there was no salad bar, but I don't know if this is every day or just because it was Monday. When I was completing my order, I added a medium soda. I was informed the soda dispenser was not working and I would have to get a bottled soft drink. So, I asked for a Pepsi, which wasn't cold when it was handed to me. I asked the guy at the counter if it came from the cooler and he said it had just been placed in there. He never offered to tell me the ice dispenser was working and I could get a cup at the same soda dispenser that was not working, but was making ice. This whole experience set me back $64 and change. I don't see myself going back here, as I'll be looking for another pizza establishment. read more

Pizza is subpar! with all the direct competition in the area you would think these people would step it up a notch! Basically there was probably 1 oz of cheese on the whole large pizza, it was overdone, it was soggy and the crust is way too thick. I guess if you like all crust and carbs and no toppings this is a place to go! You can keep your points, even if you gave me a free pizza I don't think I could gag it down, back to Pizza Time, so sorry I ventured out read more

Pizza Hut - Hey, enjoy all those luscious toppings, oh wait....this is from the Puyallup Pizza Hut, so enjoy your 1 1/2 pieces of pepperoni per slice. - Pizza Near Me - Puyallup, Washington

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Waited 10 minutes on hold, so I decided to drive the mile and a half to the restaurant where I held on the phone and waited for someone to come to the counter for 5 minutes. 4 staff members were working (lady that did come to the counter was very nice and apologized) and zero people were in the restaurant besides me. read more

We are a local family who has support Pizza Hut for as many years as I can remember. Yesterday on a walk my young daughter had a bathroom emergency. Pizza Hut female employee refused to allow her to use the restroom, creating an accident for my daughter. The female employee smugly told me, "There's a bathroom at the park, but you can't use our bathroom. It's for your safety". Ah, I see how it is. Bathroom emergencies now have to be put on hold while a child tries to walk across town to a local park. Apparently the Pizza Hut customer base is so good that now they can mistreat their own local customers. For all the pizzas I have bought over the years for my family, for our company, for parties, for gatherings, I will NEVER AGAIN SUPPORT PIZZA HUT. read more

I have ordered Pizza Hut pizza many times from many different locations and this is by far the worst Pizza Hut franchise I've ever been a customer of. The pizone I ordered lacked flavor and meaningful ingredient proportions. There was next to no cheese and very minimal sauce. The pizza I ordered had what appeared to be zero cheese until further inspection which showed flecks around the pepperoni. I ordered their white sauce and there was none to be found on my pizza. I essentially was delivered (delivery took 25 minutes once it was out on delivery, from a location 7 minutes away from residence) dough and pepperoni at a lukewarm temperature at best in a box. So beyond disappointed with the Pizza Hut that is within my delivery radius, that I am going to order elsewhere from here on out. I would give this franchise less than 1 star if it was possible. read more

We bought three pizza and a lot of chicken wing from there. The pizza was like cardboard with very little cheese. And the chicken wing was over cooked. I was not happy with this as my guess took one bite and we a toss it. Never again. I would not give one star but I have two. read more

So this is Pizza Hut... it's not oven fired or locally sourced or special by any means. When I order from chain pizza places it should just be hot, well cooked and arrive quickly. The pizza came within 40mins. It was hot and perfectly cooked. There was a good amount of toppings on the pizzas and the cheesy bread was smothered. We ordered extra sauce on our pizzas and the delivery guy noticed so he even included an extra marinara dipping sauce with our cheesy bread at no cost. They did mess up our order but not bad enough to not eat the pizza and they gave us a credit for a free pizza. Great branch of this chain! read more

I, too, would like to do a 0 stars for this place. I called in my order, the gentleman that answered took my name and phone number, made me repeat it. Then took the order and repeated back to me. He said it would be ready in 15 minutes. I arrived 15 minutes later and there was no order. They said I probably called the wrong Pizza Hut. I showed them the number on my phone and it was indeed theirs. They asked everyone and NO ONE took my order - apparently. Their response was everyone can make mistakes. I felt that no one really cared if there was an order or not. Don't go here unless you want to feel like "we don't need your business"!!! read more

Im.disappointed with Pizza Hut as a whole... But this location really let me down. After trying to order online, being sent to the wrong store I had to call this store twice. I ordered with the manager and not only did I get the wrong order it was cold. What happened to customer service? Why isn't there any attention to detail. It saddens me to write a review like this but it's a shame that I've had this experience. read more

Every Pizza Hut is basically the same. They serve the normal menu and the employees are kind and helpful. read more

I usually order from Pizza Hut when I'm too tired and not in the mood to make dinner. I really enjoy their pizza and their service is usually not too bad...nothing woo woo but no complaints. Today they pleasantly surprised me and it's the reason why I am yelping now. We ordered a pizza -- nothing fancy and you could tell that they were busy when I called. I was placed on hold (briefly) three different times but each time they asked permission to hold. They were upfront and told me that the pizza would be about an hour. It arrived about 10 minutes early and it was a young lady who looked like she belonged inside Pizza Hut instead of delivering...plus she had her name tag and that threw me off. The pizza tasted good but it was cold. I've NEVER had to microwave pizza that I just ordered. I contemplated for about an hour before deciding to call them and share my concern. The manager was apologetic and made no excuses (surprise #1) and then he did something else...instead of just listening to my feedback...he made it right. I won't say exactly what he did but it was a pleasant surprise. I will definitely order from them again but next time if I'm on the fence about whom we should call when ordering pizza...I will know who to call. Someone who cares about customer service. read more

if this place EVER has a Duke, it'll because someone on the wait-staff checks in before each shift. To sum up this place...bollocks. I figured hey...I haven't been to a Pizza Hut in over a decade, why not give it a shot! Bad move and now I know why I don't even both with them for delivery. Food was mediocre at best. It took me 10-15 to get greeted at our table, where we seated ourselves. Instead of prattling on about all the crapola, I'll just highlight the worst of my nightmare. The soda...everything and anything you order comes with a hint of root beer. Guess what my least favorite flavor of soda in the universe is...nope, not urine...root beer. It was explained to me that there was a broken line problem and ever since...well, you guessed it...everything tastes like a root beer man crapped in it. I got a laughable apology and after going from a disgusting lemonade to an equally nauseating Sierra Mist...I gave up. The best part? I was still charged for my drinks. DO NOT EAT HERE! Pay more for Trackside Pizza or order Dominoes (I don't care if you don't like Dominoes, you freakin' do it!). You have been warned... read more

Came for the lunch buffet. When I arrived there wasn't many customers, however before finishing our first plate the place got packed. Soon there wasn't any food available to eat. The pizzas arrived to the buffet table sparingly. The pizza and salad bars were fresh. Ruth did an exceptional job making everyone feel welcomed and provided the best customer service to everyone. Tables were consistently cleaned Her boss should be happy to have a employee like her. read more

I have not sat inside of a Pizza Hut or eaten at their salad bar in at least 5 years. They were extremely nice and service was quick. Thank you Michael and team for your delicious food and great service. read more

When I was in grade school, I used to come here to redeem my pan pizzas for earning the 5 reading stars on the Book It program. I believe that's what it was called.. years ago. I used to have a whole belt pinned with the Book It badges. (nerd!..) Fond memories. (dinged a star because I haven't been there in years. it'd be unfair to 5 star a place i remember as a kid) review 1/20/2008 I.M.Y. read more

If you order on line your card will always decline because this branch wants your security code. Then they call you back later making 2017 technology rocket back to 1965. I'm finally done. I will never order from here again, read more

I actually created a yelp account just to review this place. I generally am very lenient with places because I don't like getting angry. But I can't understand how it takes 40 minutes for a simple cheese pizza. Lady behind the counter told me 10 minutes. (which is about standard.) But 10 minutes turned to 20... 30... 40... I received a "Sorry, we obviously have a large surge of people ordering. That's why it took so long. " (The building was empty and they kept ignoring the phones ringing. ) The pizza itself was a bit overcooked. So to recap... I was told 10 minutes for a cheese pizza. Waited 40 for a slightly overcooked pizza due to a customer surge that I'm not even sure happened. Pizza Hut has generally been good to me. But this was top level BS. I will not go to this particular Pizza Hut again. Go to literally any other Pizza Hut. This one sucks. read more

Can I do 0 stars? We would buy pizza here every other week and the service and quality of food has only gotten worse with time. Two weeks ago when we did take out, once we got home our order was wrong. Our pepperoni pizza was missing the pepperoni. So I called them and they offered to put a credit under my phone number for making the mistake and when we went to order pizza today, over the phone the guy said he couldn't apply the credit via phone, so just tell them inside the store. And when we did the cashier told us we were wrong and she didn't see anything there. We said fine- we'll just pay for it. She insisted on getting her manager only for him to come out and tell us he didn't see anything either and treated my boyfriend like he was stupid. Needless to say we won't go back there. Figure out your food and get your employees an attitude adjustment. read more

I don't even do yelp reviews, that's how awful this place is... Terrible service!!! Twice in a row this Pizza Hut has gotten our order wrong or haven't even brought us everything we ordered. At one point when we ordered jalapeño bites they didn't tell is they quit serving them they just decided to send us something we didn't even order to make up for it. They're skimpy as hell with their toppings, wether the toppings are the ones you ordered or whatever they decide to put on there for you. I don't know how you mess up a cheese pizza... The cheese pizza we got for the kids had little to no sauce on most pieces. Even if someone gave me a gift card to there It'll be a cold day in hell before I ever give them my business. They couldn't make a pizza to save their lives which is extremely sad. read more