Walked in , waited at the counter for several minutes, no one came to the counter . So I left . One family was dining in . Stopped in because I haven't ate inside a Pizza Hut in over 35 years . Guess you guys should go back to carry out only. Thought there might be a buffet like the Pizza Inn in Midlothian . Pizza Hutt was the best pizza chain when I was a young man. Normally pizza is good wish someone running this company could bring it back to the way it was in the 80's . read more

Bad service order is always wrong and they out you on hold forever and no one picks up!!! It takes forever for the pizza to come!

First they got my ordered wrong than it l took 30 min juts to get what was supposed to be a small pan pizza and 5 small wings and a drink and what they gave me was something completely different and it was not even good read more

This location is terribly disorganized long waits and a dont care attitude from the employees! Older location but thats certainly not the problem. Poor Management read more

Pizza Hut - the inside of a restaurant - Pizza Near Me - Waxahachie, Texas

DO NOT GO TO THIS PLACE! It is nasty as can be and your app will tell you pizza is ready in 15 minutes same as every other Pizza Hut the problem here is even though app says that EVERYTIME it takes 45 after you get there in 15 like it says. I mean everytime! Poor management lazy employees just a terrible experience the last 7 times I've been. Not getting better so no more read more

The order was wrong. The people working in the drive through are terrible. I called literally 10 times and nobody answering. When I called the number to place an order they pick up but then transferred me to a line nobody answers. This is literally the worst Pizza Hut location I have ever been to. As an ex employee I am ashamed of how far they have fallen!!!! read more

Pizza Hut - The number of times I called and was ignored! - Pizza Near Me - Waxahachie, Texas

I should have read the Yelp reviews before I ordered. The website estimated 25-35 minutes for delivery so I thought I'd give it a shot. I understand that everyone is understaffed and things take longer, but it's now been 2 hours, 11 minutes until closing time, and my order still shows "being made". I tried an hour ago to cancel my order and no one will answer the phone. There's no mechanism to cancel online. Zero communication from Pizza Hut (it would be nice to get a text if they k we they were running behind). So, I'm now stuck disputing charges to my bank. Never again. read more

would give zero stars if possible. so it's bad when you walk in and not another person is eating inside. if your a woman and want to use the toilet, too bad - you are walking to Taco Bueno. Terrible terrible horrible awful no good would NOT recommend. Drive to Forney Tx it is MUCH better. read more

If there was a 0 star review I would've picked it...the drive through was soo rude we got asked to go to the side and we did took way to long so we went inside we told them and they said wait 5 more minutes still took long anyways we got the still took 35 minutes!!! And still got our order wrong we told them about the wrong order and still gave us attitude never going back to that location I will never recommend it to the community what I will recommend is domino's pizza took 5 minutes best place to go,wouldn't say the same with this Pizza Hut...... read more

Fast friendly service definitely will be going back! Love the food it's always hot and fast

I know it may not be popular to say that pizza hut pizza is good but I do believe that it's as good as you're going to get to a large extent around here and for the price. For me, I just really like the thin and crispy...simple and easy pepperoni & sausage. Itsbetter one or two days later. Service on carry-out orders has always been good. 4/13/19 I still like their pizza best of the fast food pizza joints but the service at this location is awful. I ordered today using the app which once you get used to it isn't so bad, and was told it would be 25 to 35 minutes. 65 minutes later I had my pizza. Made me wish I just gone to Whataburger instead. The location definitely needs some upgrading. There's no way I would eat at the location. read more

The Pizza is always good and the service, especially Felicia, is great. The website is also great.

I am being very generous with 1 star. Rude, lazy and incompetent employees. Don't waste your time and money ordering pizza from this location. I am never going back. read more

I have only a few things to say: 1. Painfully slow service although there were only 4 other people at another table besides the 3 in our party. 2. In my decades of pizza eating I was never served a cold pizza at a restaurant before. This one gets the trophy for that! 3. The service and attention given to the guests is reflected by the most run down and dated interior I have ever seen. Really surprised this place manages to stay open read more

Made an order online, after 2.5 hours no food. Called the number and got a call center in India, they can't help only take orders. They tried to transfer me to the store, no answer called back 5 times no one answered at the store. I decide screw it I'm driving over to get a refund, drive to store all the doors locked, i bang on door and employee comes over. Tells me that door dash has everything screwed up, i ask for a refund and get told i have to come back in the morning. This is where i start to get angry, eventually after 30 minutes i get a refund. If you can't staff the store and have no intentions of answering the phones or dealing with customers just close the doors. Absolutely the worst place i have ever been. read more

This place needs new management or something. We went inside to eat on a Sunday after church. Asked for unsweetened tea. Didn't have any. But had sweet. Asked for a salad. No salad. Asked for silverware. All they had was plastic. Pizza was ok. Not great. Ordered bread sticks. Marina was cold. The waitress was good especially with not having a lot of stuff. read more

extremely rude employees, no sense of urgency, damn near had to help myself, fire the whole staff and start again. food tastes like shit too

Food was prepared correctly and the delivery was quick. Better than most in our area.

Husband picked up a very large order for a birthday party. Was missing the most important chicken alfredo pasta. Made at least 20 calls and a half hour on holds to try to reach a person to advise and request delivery of missing item as guest had arrived and we could not leave. Could not reach a person. Did reach someone at a central call service who merely transferred me to the local store to only get the same hold cycle. My service was horrid last time but the children like the alfredo so I relented. read more

My experience with this establishment has been horrible. When we received our order and went home to eat, our food was raw. We called and asked to speak to a manager and we were met with rude and short comments. We were told we had to bring the product to the store so we drove back and asked to speak to the manager. The man (we later found was the manager) who spoke to us rolled his eyes, spoke in a condescending tone and was blatantly rude to us. If I could give this business less than 1 star, I would. NEVER GO HERE! read more

Does anyone work here? Came in to order take out and after 8 mins of just standing at the register someone came to take my order. When they came out the lady had a stack of pizzas and said "here you go". I explained that those weren't mine. I placed my order. The front register doesn't take credit cards so they have to take your card to the back to "run" it. The walls of the entrance needs repaired, and the place just needs cleaned up. As I wait for my order, the Manager is bringing Canes Chicken in for the team to eat and they are separating out the food at the front desk. The manager then discusses the schedule and asks an employee why it hasn't been made yet. Hopefully the pizza will be a better representation of their efforts than the service and storefront. What ever happened to high quality and self respect when running a business. I'll give 2 stars if the pizza is good! read more

Pizza Hut - Where is everyone? - Pizza Near Me - Waxahachie, Texas

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our food was delivered wrong. we called five times and no one would answer. Now we are left with no food to feed our family and kids, and no one will help us. We paid in cash so we thought the least they could do was bring us our correct order for free or something, but no one will answer, so now we're stuck like this with kids and family. thanks Pizza Hut (not) read more

The employess are literally stealing and eating the food that customers order. I ordered chesse sticks with my pasta and my son went to pick it up, there were no chesse sticks and I went back to get it, the young lady told me they had just gotten out of the oven but they didn't ask my son to wait if they were in the oven. Once I got home, the chesse sticks were cold like they have been sitting out for at least an hour, they were not fresh tasting at all for them to have just been taken out of the oven. read more

In case you don't know... Pizza Hut is a chain. They're pretty much the same at every location. The only things that really are variable are the cleanliness and the service. Both are right on par at this location. We have them deliver once in a while and although they're not the greatest pizzas we've ever had, they are fast and fairly delicious. read more

Hey owner. I just drove to the next town to get Pizza Hut because no one answers the phone at yours. The website said the Waxahachie store was "off line". Other times I ran into similar issues like they're not delivering tonight or the dining room is closed tonight. Are you folks trying to go the way of the Pizza Inn in Waxahachie? I love some Pizza Hut and don't really want to drive to Midlothian. By the way, apparently it's common knowledge to them that Waxahachie PIzza Hut doesn't answer their phone. read more

Consistently the worst customer service, each and every time. If it weren't for your stuffed crust, I would never think one positive note about you, Waxahachie Pizza Hut. read more

Wow reading these reviews it's like they're taking the words right out of my mouth. If you go into this Pizza Hut there's no one to help you ,you have to stand around looking like an idiot waiting for someone to finally decide to come from the back and help you. And don't even bother trying to call the store because no one will ever answer for you. And if you try to order delivery especially online, the store only delivers like once a week. Completely worthless I can't believe this Pizza Hut is still in business! They definitely need new management maybe even a new owner somebody needs to care enough because Pizza Hut is awesome if there were somebody who actually knew what they were doing at this store. A couple of times I've ordered online I've had them not even show up, just completely ignore my order and never show up. I Will drive to the next town over if we want Pizza Hut. Im never trying tjis location again I've given it way too many chances read more

Pizza Hut - Where I should of ordered from in the first place!!! - Pizza Near Me - Waxahachie, Texas

I love pan pizzas, but the service here can be awful at times. I brought my family here Tonight and was told there would be a 45 minute wait. There was almost no other customers there. Maybe they had a huge call in order, I don't know. If they keep treating their customers like this, they may be in trouble. We just went to pizza inn. read more

The food took forever to arrive. It was not hot. And the boneless chicken wings were horrible just look at the picture and it will explain. The management needs to get ahold of whatever is going on and fix it read more

Pizza Hut - a plate of food on a table - Pizza Near Me - Waxahachie, Texas

Their delivery is an adventure for sure. When we called to place an order, the person on the line seemed confused, and it took repeating the order several times. He told us the pizza would be within 45-55 minutes, then as we were hanging up 45-75 minutes. The wait was long so we called and a couple of others from our group called too. The line says everyone is busy and then offers to transfer to hold, which hangs up after just a short time. Almost an hour and a half later, the pizza arrived. Some of the slices didn't have any toppings on them, only were baked dough with sauce around the edges. We ate in the restaurant once and have done pickup, and the pizza was really good. read more

I ordered two pizzas with bread sticks as a carry out order. when I arrived they had it ready for me and all was well until I got in my car and grabbed the bag of breadsticks... all that was in the bag was sauce no bread. Nothing but a bunch of idiots working there! read more

I ordered a family box for delivery online and prepaid for a 11:30 am delivery . An hour after it was supposed to be delivered, I called the store to check on my order. A person answering said that they were not open and would not be open until 3 pm. When I said that I had ordered online, he said it was not their fault, that it was the website's fault and he hung up. I complained to Pizza Hut's corporate office and was referred to the store's management. It took me 2 weeks to get a refund, even though I'd asked they deliver same order at later date, in lieu of a refund. I had very good luck with the Pizza Hut in Red Oak, so will go to them in the future. read more

Our server was wonderful. He had to clean, bring out food and do the register. It was busy and he had his hands full but he smiled and made conversation. Whoever cooked our pizza didn't make it the best. It was a bit soggy with no extra pepperoni like we ordered- but overall our server made it wonderful. read more

I'm sorry guys, I love pizza and pizza hut... but after approx 10 visits (at least) this place just needs work. To get to the main point pizza tastes good enough, fresh enough, but they have NEVER got my order right without me opening up the box and confirming/fixing it. Even if i ask the cashier to make sure its right.... and give them the benefit of the doubt of getting it right and not checking again- since i just told them, i get home and the order is still wrong. Main difficulty is they NEVER add the crust flavoring/drizzle and that makes the whole pizza. Otherwise its the most bland crust in the world. I held off on this review but after a year of repeated orders failed, there it is. -pizza is life. -Cheers! read more

This was the worst pizza we've ever eaten. Dough was undercooked even though it was the thin crust. Expensive piece of pizza. I ate half of one piece and husband ate one piece. I understand that Covid might impact some of the timing and maybe even quality but this was beyond bad. Never again! Wasn't expecting gourmet, I mean it's Pizza Hut. read more

This is the 2nd time I've ordered pizza that has been terrible. There is way too much sauce and I ordered extra bacon and I'm not even sure they put any on it. My cheese stick's only have cheese on the middle. read more

I'd give this no stars if I could. Ordered at 6:30...was supposed to come at 7:50...came at 9pm!!! Not to mention It was cold AF so now Im warming It back up in the oven. Also called around 8:15 (which I had to call three times to get through) only to get jerked around back and forth between multiple people. They told me I was going to get my order free because of the time. Driver came and still had to sign for the total amount and he knew nothing about a refund. So Im doubtful I will actually get one. I rarely order Pizza Hut and now I remember why. read more

Horrible, soggy, undercooked pizza. Ordered thin crust without mushrooms, got hand tossed with mostly a mushroom pizza. Also ordered online so margin of error should of been minimal. Too bad. Used to be good. read more

horrible staff. Can't get orders correctly and even though I waited at the restaurant for over 30 minutes after my pizza was supposed to be ready - somehow they lost 1 of my pizza's that I had ordered and the one pizza they did have was cold. Instead of crediting my whole order, they gave me a $15 credit for a pizza another day. WHY WOULD I ORDER FROM THIS STORE AGAIN??? The regional management needs to make some serious changes in this store. If they can't fix these issues - then they should be let go as well. This store should be avoided at all costs! read more

I ordered two pizza and breads sticks at 6:32 pm, online. I received a confirmation email stating my order was received and my pizza should arrive at 8:15 pm due to order load. NO biggie, my guest would be arriving around that time anyways. Guest arrived and still no pizza, i called at 8:30, 8:45 and 9:00 all three times i got the busy signal. Pizza never showed up. The least they could have done was called and said delivery load is high, we will not be able to process your order. Based on the other reviews this place needs new management and staff. read more