Planet beauty is the best spot in Studio City for all your hair and skin care needs. Tamee is great she knows exactly what you need and is always so helpful! read more

I literally just got back from this place and got the worst customer service I've experienced in a long time. I'm a dude.. I don't need to normally go into a place like this but I needed pomade. So I go in and ask if they've moved the men's products because I can't find them, and the snarky sales woman says with complete attitude, "SAME PLACE." Ok, so I go up to buy the overpriced stuff, and as I am paying with my AMEX I also ask her to please break a $20. She says "I have no change." I say, "Well what if I paid with cash... She says, "Well it's more than $20" "So I pull out another $20" and she states, "We're not a bank, we don't give change." So I said.. "you know what, just refund my money, I'll take my business elsewhere.." She says they only do exchanges. I say fine exchange it out and I'm paying with cash." She reluctantly does it and keeps stating they are not a bank. I mention, it's ok if I was someone off the street but I'm a customer asking them to break some bill. The attitude is unreal here. When I tell her I won't be coming back she says, "It's ok.. we have plenty of customers" Great! Hopefully those customers will read my yelp review and decide to take their business somewhere that values them. Like another reviewer said... Screw this place! Take a class on customer service... read more

This beauty store is conveniently located in Studio Plaza Shopping Center on Ventura, next to Ralphs Market. The parking is a challenge in busy hours. They frequently change their employees however the manager has been working here for years. I agree with my fellow Yelpers, she has a attitude but she is very knowledgeable about their products and always provides with useful information in regards to the products. I occasionally purchase Biolage and Mustela products from this store - they have the best prices and the selection. In addition, I am in their mailing list, so often receiving promotions to apply to my purchase. read more

I used to love this place. I bank next door at Wells Fargo, I brought my 20 year old daughter after her last day of her sophomore year of college and said I'd buy her some new makeup/hair care products for a special treat for finishing with a 4.0 gpa... I told her to look around while I made a deposit and I'd meet her in there. When I came out of the bank she was standing outside Planet Beauty and said when she was walking out to find me the girl stopped her at the door and asked her to open her purse, my daughter was confused at first and then realized that the employee thought she was shoplifting so my daughter said of course and opened her purse for this person to riffle through and of course she found nothing but the experience traumatized my daughter who felt violated and completely disrespected. When she told me , I wanted to go back and let that person know that it is illegal to ask someone to go through their personal belongings and if she thought she was shoplifting she should have called the police and they can file a report to look through her purse . I am a member of local 706 as many of my friends are and I will NEVER support this establishment and I will always recommend any other beauty supply but this one. SHAME ON YOU! read more

This is the only Planet Beauty I will go to until I die!!! I LOVE THIS PLACE! Tammie and Pao were more than helpful and so great to deal with. They were both so knowledgeable, professional, friendly and made my experience amazing! They need promotions ASAP if you ask me! This visit to PB was definitely the best part of my day!!!! Thanks! read more

I love coming here for my hair care needs in particular. I walked in today and Miranda immediately came over to help me. She recommended so many amazing products, got me one of them for free with an in-store deal and also got me some free samples at checkout. She was kind, informative, and also so knowledgeable about the products and since she and I share the same kind of hair, her help was beyond amazing and useful. The staff here is always pleasant and full of endless tips, hacks and deals. And it smells amazing in there! read more

I absolutely love coming here! I'm not the most knowledgeable when it comes to hair and make up, but the people who work here are always able to help me out. Tammy especially has such a knowledge of the products. When she recommends something, I know it's not just just as a salesman, but as someone who genuinely likes the product. read more

Really good place. Brian took the time to show me some products and was really patient. Will come back

Planet beauty happens to be the closest place to my house that carries a wide variety of beauty products. I really only come in for hair product, but they have a huge store with lots of different items. Much more of a selection than Sally's. Everytime i walk in I am greeted by one of the pretty girls behind the counter. They are always willing to help and answer questions. Park underground if u dont feel like waiting for a spot to open up on the ground level. Kinda pricey but what beauty products arent? read more

I would go to Sally's over Planet Beauty anytime. The prices are so expensive here. The last time I was here it was specifically to purchase a purple shampoo to maintain my bleached blonde hair. I was recommended a Rene Furterer $30 shampoo by the sales associate, and I checked online and the price was consistent... however you just have to be careful so you aren't ripped off. I was also approached by the eyebrow threading lady from the back and she handed me her business card after inquiring where I get my eyebrows done and assuring she can do a better job.... nope, not coming here for that... Their rewards program is NON EXISTENT... if you want any updates or perks, the only option is to sign up for their email list. In my opinion, it is an out-dated way to retain customers. I didn't find any email offers/ pre-sale announcements to be of interest. read more

This place BLOWS!!! Its small, doesn't have a good selection, is over priced, and the employees are less than friendly. I only came to this location because its near by and they sent out a coupon for $10 off of a $20 purchase. I thought it was a good deal, until I read the fine print which excludes damn near everything in the store except for the hair brushes. Bad deal. Like some other reviewers I noticed that there are a lot of basic products that they don't carry. Its also so small inside that many parts of the store made me feel claustrophobic. I will never go back, and recommend pretty much any other beauty supply store other than this one. read more

This is th best place ever for beauty products, shampoo and conditioners, candles, hair stuff and more, but the best part of the store is the eyebrow girl in the back! FRIEDA! shes amazeballs, seriously my eyebrows have never looked better. I get compliments daily and trust me I went to the best of the best Anastasias before, this is half the price and twice as good! goooo! now. read more

Great sales associates who are friendly and helpful with recommendations. This was my first visit to a Planet Beauty store, so I can only compare it to other similar stores (Sephora/Ulta). It's small and carries select beauty products. I looked online before my visit, so i knew what products to expect. Aside from having select products, i appreciated how personal the shopping experience was. I didnt have to beg for service, or elbow other customers just to pass thru the aisles, so that was refreshing! I used my Groupon voucher (bought it for $15, and used it for $30)! They have this on Groupon often - definitely look for it! Parking can be hectic because its in a strip mall, shared with a super market, rite-aide and starbucks. I will definitely shop here again. read more

Romania is absolutely amazing. She's the most friendly and compassionate sales person I've ever met and she made shopping really fun. I can't wait to go back and spend more cash shopping! read more

BRYANT is such an amazing person to have in the team there. I went to EVERY beauty supply in the entire valley and he was the most helpful, knowledgeable, and notified me about a daily deal they had. I came to buy one thing, and ended up buying 7 Things from him because of the service and knowledge he had. I love this location, and I'm sticking with shopping only here for now on for all my beauty products. Thanks Bryant! read more

Great product selections, although slightly marked up. Staff could be friendlier. Would NOT recommend getting a hair cut from the small salon in the back... Gave specific instruction on what I wanted but they were ignored and the hair dresser Freda instead cut a style she thought suited me better... Was not happy to say the least. She did not know how to properly cut a fringe either. Was very blunt and uneven. read more

Pro's -variety of beauty products -large selection of OPI nail polishes -open late Con's -wack customer service...I've encountered three different sales clerks with bad attitudes read more

Holy crap these ladies are helpful. Especially Tammie. Ok, I just came in here cause I've been trying to learn about more hair products, and I'd heard of the wonders of pomade. That it's medium hold so not crunchy, but adds shine. But the thing is, there are so many products, and they're a little pricey if you aren't used to buying them, and then you're stuck with several month's worth of something you might not like. So I came into planet beauty and said, "I've been reading all these articles online and I'm confused, can you help?" And Tammie came to the rescue. She gave me her recommendation, her reasoning, and a couple options. Then she filled up some tiny sample containers for me to take with me to try at home. So now I can go and try some different stuff over a couple days, find what works, and then come back to purchase. Thanks, Tammie and PB!! You guys rock!!! read more

I'm not sure if it's the owner or manager but the girl with purple hair (Possibly Frida? who was mentioned in other reviews) is absolutely AMAZING! The last two times I came in here she went above and beyond as far as customer service goes. The last time she gave me a couple of small items with my purchase, which was very thoughtful! And the time before that I had a weird return/issue and she took care of it, no problem. Because of her amazing customer service, I feel like a valued customer and will keep coming back to this location even though it's not that close to home. I think somone mentioned she cuts hair? If so, I would love to book an appointment! Also, they have a big selection of Morrocan Oil hair products, which have saved my hair from endless damage! read more

I love this place! They've got a great variety of affordable and super fancy beauty products, the store is always clean and organized, and they have pretty good sales. Most of all the staff is amazing. Very knowledgeable in all areas and they help me make smart purchases every time. I work across the street from them and that's a very bad thing because I can't stay away! read more

I was shopping today and mentioned in passing that I had a bad experience there several years ago. I spent a lot of money on hair products that my hair had a bad reaction to. At the time I called the store and the sales associate said I could not exchange them even though. I was upset about wasting money and product but I let it go. I happened to bring it up to the sales associate, Stephanie, today as she showed me products. She went out of her to help me and apologized for what happened even though it was so long ago and the employee probably doesn't work there anymore. I don't even remember who it was. Anyways she went above and beyond today and I was so impressed by her kindness and generosity that I wanted to give a shout out. Thank you! read more

We had to come here for her after our bowl painting experience. The place is a heck hole for men. It's all beauty products. I didn't know there was so much crap in this world for peoples hair. However the place was pretty clean and even had a barber shop in the back read more

I drive from Palmdale to this PB location whenever I need to stock up on my Frankie Rose Cosmetics Foundation which is always my go to, i'd rather just drive than to order it online and wait forever..Friendly and helpful staff..Great location! read more

Great selection. I buy my shaving & hair products from the. Surprised at all the negative remarks about the staff. They seem friendly enough every time I've been there. Their prices are MSRP but, if you sign up & give tem your email there are specials at least a couple of times a month. A lot of people might miss the huge underground parking & think parking is a problem in the center. I know better than that . read more

This is my favorite beauty supply store. Number one everyone that works there is friendly and knowledgeable. The products are top notch and the customer service is even better. Sephora is nice with tons of different choices but planet beauty is more personal and the help you get is amazing. The return policy is also fabulous. I love it there. Thanks ladies. read more

Tammy is the absolute best, knowledgeable and most patient person I have ever encountered in the cosmetic business. She helped me figure out what products would work for my skins special needs and really took the time to show me each of them. When one ended up not working (the rest she picked were great!!) she let me exchange it with extreme kindness and patience. I will definitely continue shopping here! read more

One of my favorite store to shop for myself and gift for friends and teachers. Yesterday I was in the area to order a cake for my girl birthday at the end of the day. I had to stop next door at Planet Beauty altho I was very tired but Veronica managed to serve me fast with a fun highlighter blush and an under eye corrective for my dark circle. couldn't be happier. A small treat can go a along way, thanks Veronica. Sharona Pony read more

5 stars because they're so helpful and knowledgeable. I felt taken care of and left with free samples. Thank you!

I came all the way from Spokane Washington to have Freda do my hair. I love the way she colors my hair. She takes her time to make sure it's perfect. She is very passionate about her work. I 100% recommend her for coloring and cut. read more

Aless is so helpful she Gave me the perfect tips . Very great experience and knows her stuff. She's very friendly and welcoming. Great store and clean. read more

Best service ever! I went in with my mom to pick out a makeup product, and walked out with a full makeover and hair job! They did not have to give us such amazing service, and they didn't try to obnoxiously sell us anything in the process. The girls were so sweet and I felt like their recommendations on what products to purchase were genuine. This location is worth trying out. read more

Love the girls that work at this location always so pleasant and helpful!!! Love the price match and discounts as well!

Frida is THE BEST. She does my highlights, tone and keratin treatment. She takes her time and is so knowledgeable about the products and what is best for my hair. I would recommend her to everyone. Planet Beauty is super lucky to have this woman at their business. read more

Such an amazing customer service here!! Tammy and Kelly really helped me out. I drove from far and they helped me exchange my item and made my time worthwhile by taking the time to educate me about the different products, testing them on me, providing me with all sorts of samples, and giving me a discount when they didn't have to. I wish everyone was as charismatic with there customers or clients!! They are genuine and patient . Thank you!!! read more

Best customer care ever! Kelley was amazing. She really helped me get the colors and look I wanted -- natural and professional, the "well put together" look. She went WAY above and beyond in every way helping be get products when I needed (fast) despite being out of stock. Kelley has an amazing ability to match colors to skin, enabling the make-up shopping experience enjoyable. Thank you, Kelley and Planet Beauty Team. read more

First and last time. Came in here to do some Halloween shopping and knew what I wanted. No one greeted me when I walked in and I noticed the "Now Hiring" sign on the door (aka they're short staffed). It seemed busy but it wasn't. An out of towner was asking an associate about a specific lip color she wanted that they didn't have. This particular associate kept saying she was on her lunch break but kept helping her out anyway. She then goes on her lunch when her customer seems settled. The only other associate was helping another customer look for I don't know what, but whatever it was took FOREVER. She must've been a regular because they kept talking about her husband, and her kids, and her friends birthday party (I digress). There were only 3 customers in the store. I knew what I wanted but had never been in this store before so I wanted to ask an associate for help/suggestions. It is a small store so as I stood by the cash register waiting for some sort of acknowledgement I felt awkward and in the way. About 7 minutes go by and I'm still standing there. Finally the talkative regular decides to pay and there is no sense of urgency with this associate, Kelly. Kelly takes her time helping her out and they talk some more about this customer's life and a flier that Kelly was on where she didn't like her picture. They didn't even have shopping bags at the counter and Kelly had to go to the back room to grab some. I used to work retail, so I understand wanting to keep a relationship with a regular customer and being understaffed, but there comes a point when you have to speed things up a bit and you can do it without being rude to anyone. She didn't even look at me and say "I'll be with you in a sec!" which would've been nice and made me less angry. How do you expect to gain new customers if you don't even acknowledge them? When it was finally my turn, I have a NYX green lip gloss (that I found no thanks to these associates) in my hand. I ask her if I would be able to swatch it or if they had a sample bottle I could try, but Kelly says no and she can't open it. I ask if I would be able to return it if I don't like it and she says no. I ask if they have other shades of green and she suggests Lime Crime. She walks around the tiny store looking for the Lime Crime section and it is literally right by the cash register. I had already checked that section out and didn't find anything I wanted. I picked up a GREY color and she says that's gonna be the closest thing to what I want. Can someone explain to me how GREY and GREEN are close? She then hurries off to help another customer, like I wasn't worth her time. She doesn't make any other suggestions or ask if I need help with anything else. Our whole interaction was 45 seconds. Sorry if I don't look like a Studio City housewife, but I do spend more than I should on makeup. The whole time she was talking she sounded like a smug Valley Girl. I put the NYX makeup back on the shelf and walk out. My advice: Go anywhere else. In WeHo there's Ulta or Target. In Hollywood there's Sephora or Mac. In Burbank there's Morphe. This small store isn't worth your time or money. read more

I used go to go to the mall to thread my eyebrows, about $12 each time, but I was never happy with the outcome, somehow they weren't giving my eyebrows the right shape. When I met Frida she was so confident she could help me that I decided to give it a shot. I'm so glad I did because She turned out to be the best!!! My eyebrows never looked better! $25 for the eyebrows, Your money is well invest. She's friendly and really cares about helping one look better :) read more

This was my fav place, but after meeting the manager Veronica, and having the worse experience, I will not come back anymore because of her pushy and aggressive attitude, she was trying to force me to buy things that I didn't want to buy, and she was very bossy towards the other employees. read more

This is THE best beauty hub in the area and truly the most customer service oriented planet beauty of the bunch. I just experienced an above and beyond moment where the manager Paula took the time to make me feel like a valued customer. She's a rockstar. Plus the product selection truly caters to the beauty addict lifestyle while also supplying the classics. Thank you PB Studio City!! read more

Definitely my go-to store for beauty products of all kinds! The groupons you can buy are super fun too and cut the cost of the already-reasonable products! Tammie the Asst Manager was so sweet and helpful and hooked me up with a wonderful foundation and powder and face brush. She didn't push anything on me, was informative and professional and took time out to give me all sorts of info. I walked out with some great products and even a bunch of sample stuff. Lots of fun!! Highly recommend this place. read more