I bought my first Subaru Impreza in Planet Subaru, the services were exceptional. I particular thank to Ryan Mak who was very polite and patient that made the transactions without any problem. Also, I have to thank Jaime who was very friendly and under her recommendation I purchased the warranty which would ease my mind in the future if needed. Ryan called me while I was on the way home and the next day to ensure the car was met my expectation. Also a big thank to the two hard working furry PRs: Pabst and Blue they walked around the showroom to greet every customer and to ensure everyone was on the right hand. I highly recommend anyone who needs a safety car to go there! read more

I am writing this for a friend who does not have a computer: "They promised me a lifetime of oil & tire changes along with a loaner car for the oil changes. They kept their word. ONCE. The next time I went for an oil change? No more rental car. Then when I needed new tires, they refused to do them because I didn't get my oil changes there any longer BECAUSE they changed the rules in the middle of the game. After all this happened, they refused to fix a warrantied head gasket and told me to go to another dealer because I completed a survey and told the truth. read more

I bought my car at Planet Subaru a few years ago and would do it again! The purchasing process was painless and I have been very happy with the service since. Recently I got a flat tire - Planet replaced my tires the next day & gave me 3 of the tires for free through their 'Passport' program. Highly recommend Planet! read more

Who ever knew that buying a car could be such a positive experience. Dave Gardner and the entire staff at Planet Subaru were outstanding! I had had extremely bad luck with two other dealerships prior to walking into this dealership so I had been prepared to turn around and walk out of this one too. Instead I sat and talked with a knowledgeable , intelligent man who listen to what I wanted and was able to deliver it to me exactly as promised. Today I picked up my 3rd Subaru, a Forrester this time and I'm over the moon. This is the place to shop for a Subaru and no one could be better to deal with then David Here we are 24 hours later and I'm still on cloud 9. My new Subaru is awesome, no second guessing this time. I couldn't be happier with my Planet Subaru experience read more

Dropped off my car because the AC wasn't working. After 3 hours I called to see the status of the job. I was told they "just pulled it in the garage". They did call to tell me the problem, although incorrect. Again after not being called I showed up at 3:30 on a Saturday since they close at 4. Of course the car was done and sitting in the lot. Paid $189 to have it chagred and was assured that would fix the problem. 5 days later my AC was dead again. Took it to another shop and within 10 minutes they told me the condenser was leaking. Wasted $189 at Planet. Be careful! read more

I recently got my crosstrek serviced here after driving it across the country. I purchased my vehicle at a Wentworth Subaru in Portland, OR and always had exceptional service there. Through other great yelp reviews, I decided to give Planet Subaru a try (first time customer). I was told when I got there that I would be charged for rotating and balancing my tires (I asked for this service) $67.00, I was a little taken back as at my old dealership it was complimentary. I called 30 minutes after the time they said it would be ready and I was told my car had just got out from being washed and I could pick it up whenever. Unfortunately to the contrary, when I picked my car up, it had not been washed. My reasoning for giving Planet Subaru 2 stars is because I have experienced much better service elsewhere. Based on other yelp reviews I had hoped for more world class service, especially as a first time customer. read more

I brought in my 66,000 mile 2005 STi because it was making some sound. They called me back and said it was low on oil, and I would need a new turbo and short block, and it would be $7,900. I was surprised, and said I would pick it up and decide later. When I said that, the service guy said "Well, we did add oil to it and now the noise is not as bad." I picked up, and it was totally 100% normal. Normal power. Normal turbo. No noises. All it needed was more oil. Had I been someone less knowledgable, I would have possibly paid $8000 for no reason. Moreover, this was for a 60,000 mile service that they quoted $765 for and had a coupon for 30% off, which would have been $535. Knowing I could not go back there, I called Braintree Subaru, and they quoted $420. So it seems the coupon was based on an inflated price to begin with. I have not have any problems with them until recently so this is either some new bad employees, or they are under massive pressure to make profits. read more

My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking at many different SUVS, we decided the Subaru Outback was perfect for our needs. We went to Planet Subaru in Hanover MA and we were pleasantly surprised by the warm greeting from one of their employees and two dogs which we thought was great. We were then introduced to our salesman Joe. He sat down with us and listened to our needs. We were not only looking for a safe, efficient and comforting vehicle, we wanted a fair price. I believe that a fair price is one that is not only good for us but for the dealership. Our salesman Joe showed us a Subaru Outback that was in the showroom which my husband and I were already drawn to. After looking over the vehicle, my husband went on a test drive with Joe. I decided to stay back and look at their huge amount of inventory. We wanted a certain color and features that were important to us. We wanted convenience features such as comfortable seats that were power adjustable, features that were ergonomically designed, a good stereo system, enough room for our long cross country trip with our pets and enough room that we didn't feel crammed. The Outback we decided on had everything we wanted in a new SUV. We wanted an outstanding AWD system as we were moving to the Northwest where weather and road conditions were different than Massachusetts. We were very pleased with our experience at Planet Subaru. Our salesman Joe and our finance manager Scott listened to our wants and needs and never were pushy. We were grateful for all of the effort Scott put in to get us a low interest rate and a preowned certification. We drove cross country and we were very pleased with the performance, comfort and safety features. We both are very satisfied with our experience at Planet Subaru. One of the biggest things that made us buy from them was their approach to a vehicle buying process. We never felt that anyone was pushy with us or made us feel like if we didn't buy the Outback that day, we weren't going to get the same deal. I hope this review will help others with their decision to purchase their next vehicle from a Planet Subaru. read more

I love my Impreza. It has been a great, reliable, sporty little ride. We bought it from Planet Subaru and to be fair, we paid a reasonable price (which is the reason for 2 stars and not 1). The buying part of our dealings wasn't too bad, but had some hiccups not really worth going into. Since then though things have gone downhill. I dropped off my car for routine maintenance. When I got there to pick it up it had never been washed (which they were supposed to do) and I had reason to doubt the service had ever actually been done, including missing something very visible to anyone who actually looked under the hood (an actual nest or nest like thing of some sort. They didn't see it?!) Their written response to my concerns was insufficient and some of what they said was actually inconsistent with what the manual said. I have since brought it elsewhere for service. For the first time since "the incident" today I went to back to Planet Subaru to give them one more chance. The warranty is about to expire so I figured that I would find out how much I could get for trade in value towards a car that still has more of a warranty left. Without even looking at my car, the trade in value they "offered" was more than $3,000 less than the Kelley Blue book lowest amount for a car in "good" condition. They admitted that they didn't factor in the moonroof which they had installed but even when that was pointed out it was still approx. $3,000 less than Kelley blue book. What happened to the whole "Subarus keep their value" pitch they gave us when we were buying it!? I will stick with the other Subaru dealers around. I don't know how to post the photos here otherwise you could see for yourself why I had concerns the service had never been done, but these were provided to Planet Subaru. read more

Planet Subaru is good about contacting you when it is in their interest. However, when it is the other way around, they aren't good at all. In May, I had an issue with their service. I haven't received a response from two separate inquiries. Certainly disappointing because they have been positive up until that point. read more

Not bought a car here yet, but way better than my experience at Quirk just north of here. Quirk refused to let us test drive any cars without a week day appointment. Planet Subaru were very apologetic for Quirk on the phone and were very easy to work with. They had no problem letting us test drive the cars. They even let us take them on our own, which no one has ever let me do in the past (Honda dealerships). Guy we worked with was very well informed and honest about the cars and interjected his personal opinions having been around the cars for a while. No pressure, just friendly advice and help. Definitely going back to buy when we work out our budget. read more

Amazing team and wonderful support. I bought my new car at Planet Subaru in Dec. 2017 and I was very happy with the sales process. There was absolutely no pushing whatsoever and the sales rep was simply there to answer questions and offer perspective of pros/cons of features. This past weekend my car battery died and despite jumps would not start back up or hold a charge. I had her towed to Planet Subaru (AAA + helps a lot) and the Service center took care of my car in a very timely fashion. They even delivered my car back to my home in the city as it was very cumbersome for me to head out to Hanover without my vehicle. These folks are great and would highly recommend finding your new/used vehicle here. read more

My husband and I both have Subarus from Planet Subaru, after having had various other cars. We found them because he was looking for a very specific car that they happened to have in stock, and we ended up really liking their sales staff. They are definitely not high pressure, and you don't walk in feeling like some slime ball is going to screw you over on buying a car. We worked with Mike once and Deb another time, and both were great to work with, and very helpful. We are both absolutely thrilled with our cars, and their wheel insurance is actually a good investment, it paid for itself already with my husband's car within a year of him getting it. They are kind of out of the way for service, at least for us, but worth it for some of the special service plans they happen to have. I always recommend them to anyone who wants a Subaru! read more

The 50-minute drive to Planet from our Boston-area home was well worth it to buy our new Forester. They stock more base models than most area dealers, so we saved money by not paying for add-ons we didn't want, and still got a car off the lot. Deb and the Internet sales team were a dream to work with. We negotiated a fair price for a specific vehicle entirely over email and phone, and the deal didn't change when we arrived to sign the paperwork. The no-pressure, transparent process continued in the Finance office where we encountered none of the squeeze tactics for add-ons and extended warranties so common in a typical dealership. Add to that Planet's remarkable commitment to environmental responsibility and staffing diversity, and it really is an "un-dealership" as they call themselves on their website. We'd gladly buy here again. read more

Best car buying experience I've ever had. Highly recommended. Came in knowing what I wanted, and left with it. Ask for Lauri :)

First, it's important to say that I was not asked or paid to write this review and everything that happened, is true and can be verified. I say this because, from what I see and hear, customer treatment like this is relatively rare at typical auto dealerships. I guess that is why Planet Subaru calls itself the "undealership." They do business differently than most, and my husband Joe and I experienced this first-hand. We bought a new 2014 Forester at Planet Subaru and within a few months had an issue with it that we felt was atypical of Subaru cars and needed to be addressed. Though the dealership advertised an "open door policy," we wondered how far we would get asking to speak to the dealership's owner, Jeff Morrill, on a late Friday afternoon and without an appointment. Surprisingly no one asked us why we wanted to talk to him or tried to pawn us off on someone else. Within minutes, Jeff appeared and listened patiently to our concerns. He promised to get back to us soon and he did, calling us the following Monday to offer a solution. We proposed an alternate resolution, anticipating a long drawn-out back and forth before the issue could be resolved. Surprisingly that didn't happen. Although initially not 100% onboard with our proposal, Jeff strongly advocated for us and convinced Subaru to agree to do their part to solve this issue to our complete satisfaction...quickly, amicably and at no expense to us. In addition, Planet Subaru assumed all of the related costs that Subaru Corporate did not pick up. The dealership also devoted several hours of administrative time. In the process, and by remaining true to his "undealership" philosophies and business model, Jeff (and his Internet Sales Mgr. Deb and Business mgr. Dave) gained our gratitude, respect and loyalty. read more

I had had an issue this week with a service at the service center and got a call back about it which was really considerate and I really appreciate that they took time to follow up. It's rare these days to find a company that does that. read more

Best car buying experience ever! Straight talk, fair appraisal/offer on trade-in vehicle, good price on vehicle purchased. So refreshing to have a dealer who operates this way! Ryan was great to deal with. Financing was also excellent and easy. No pressure to buy lots of extras. Totally great experience. read more

Buyer beware!!!! Stay away from this dealer! They sell cars with branded titles!!!!! They did explain that the car was a buy back but when I saw that they scribbled on the bill of sale "lemon law branded title" I had never heard of that and asked them what that meant. They assured me very quickly That all it means is the car was a buyback. They assured me it did nothing to the value of the car (which was a complete lie) Cars with branded titles are pretty much worthless. I've tried trading it in to about 10 different car dealers and they won't even touch it because "it will ruin their reputation." Well if that's the case I don't know how a huge "reputable" dealer like planet gets away with this!! I heard planet was an honest dealership that's why I went there but they are not! I was lied too and taken advantage of. Nate Rowan who sold me the car is now the sales manager so watch your back if you deal with him! Also, theirs service Dept is just as bad. I had them check out a vibration in my car and the told me me rims were dented and I needed to replace all 4 of them and tires which I thought was pretty fishy..... I ended up getting a second opinion and turns out it was just the tires and saved $1500 not replacing the rims which were absolutely fine ! read more

If I could give the repair department zero stars, I would. My daughter had a great experience with the sales dept when she bought a used Impreza last year. Everyone on that side of the building was terrific from the salesman to the finance person. Expecting the same from the repair dept, she brought her car in with a gas gauge problem and air conditioning issue. The person she spoke to said to fix those two issues and repair the struts would cost $6000!! She declined, got the car back, and had to pay $500 rather than the $200 estimate. (I know the $200 was an estimate, but to be $300 off and without a phone call is just wrong.) I took the car to my trusted local mechanic and he fixed the fuel gauge and the ac for $770. I mentioned to him Planet Subaru's estimate and he just shook his head. I can't help but feel that the repair dept saw a young woman whom they could cheat and they did. We will NEVER go back there again and I will never recommend the dealership to anyone. read more

I had a great experience here. Nate Roman was our salesman, and he did a great job. We did our research online and pretty much had it narrowed down to two cars, both located at Planet Subaru. They had the most price competitive models we were looking for after narrowing down an online search of a pool of 55 cars. Nate was extremely knowledgable. No pressure from him. We decided to buy that day, and picked up a few days later. It was a truly painless process, and Stephen in their financing department was also really great to deal with. He gave us alot of information on something totally unrelated to the sale, the RMV process of getting a duplicate title in another state. He was more knowledgable than the people at the RMV help line. Thanks Nate and Stephen, we appreciate both of you in this process, and we are so happy with our first Subaru!! read more

Don't Lease From Planet Subaru! We just had a terrible experience returning my daughter's leased Subaru to Planet Subaru in Hanover. She had leased the car for 3 years and loved the car, but it was the end of the lease. Her car looked good, with a few small dents in the bumper and a small key dent over the driver's handle from lving in the South End of Boston. She had paid more for her lease to cover 36,000 miles but she was returning it with only 16,000. They went out to look at the car and told her she had "hail damage" and would cost about $5,000 to fix. We were shocked! They scared us and pressured us that we had to pay to just end the lease. We finally negotiated this down to $2,500 but what a scam! read more

While Planet didn't sell me a car, I went in to look at a Tribeca and what great sales people! I never thought I would like a car salesmen but they are so down to earth they dont pressure you or try to put you in another car you dont LOVE or play any games. I would highly suggest going through them if they have the car you like. read more

I absolutely agree with all the other reviews for the dealership thus far. My personal experience purchasing a vehicle here was excellent. I don't recall ever having such a positive experience at any dealership in the past. The sales associate who was assisting me was very helpful and friendly. I did not once get the feeling that he was the stereotypical sleezy salesman that you usually have to go about dealing with at car dealerships. I was also offered to be picked up from the nearby T station, as I did not have a vehicle at the time, which was very nice of them to make it more convenient to reach their location. Their service department has also been very helpful and efficient during all my service and maintenance appointments. I'm certain that the level of customer service provided by Planet Subaru is as good as it gets in this field and I would recommend them to anyone. read more

We recently purchased a used Impreza from Planet and the experience was top notch! we went to several other dealers in the Boston area and we encountered weird, pushy, even argumentative dealers. We happened to find ourselves at Planet one afternoon, expecting another uncomfortable experience and we'd just have to punt the chore of buying a car for another weekend until we were finally so fed up, we'd take anything... As Bob approached for the first time, I readied myself to start dodging "fishing" questions looking for a hook to draw me in. But no, there were no pestering and leading questions. Just the facts. Here are the cars we have, this is what they cost. No gimmicks. "look around, i'll be over here if you want to drive one or have questions" After coming to a decision largely on my own, we were talking business. Here again, all the staff we encountered were very pleasant and knowledgeable. From the sale through financing and everything else, I couldn't have imagined buying a car was that easy. If you're having first-time buyer anxiety or just want to talk to a reasonable dealer, head to Planet Subaru! Most importantly, we got a solid car at a fair price. read more

Service Review: Simple oil change and tire rotation. Expensive, at $137, but the fact is they did what they said they would do, when they said they would do it, for the price they said they would do it for. That alone earns them high marks in my book. On line scheduling was easy. They also found another problem (stripped wheel lug) which they fixed without question and without charge (since the last time the wheels had been removed/replaced was there). read more

Coming from someone with a few years in the car sales industry, I must say these folks know their stuff! Friendly, knowledgeable, NOT pushy! My salesman, David Gardner was amazing! He was very helpful and professional throughout the entire process. I would HIGHLY recommend him to anyone looking to purchase a Subaru. Great salesman, great dealership experience - wish I could rate more than five stars! read more

Planet Subaru was very helpful in the purchase of my Certified Pre-Owned Outback. I first found out about Planet Subaru while searching car reviews on YouTube. The videos they made were very informative. I went to the Planet Subaru website and it was packed full of information. Most of the Subaru sites were identical but Planet's stood out from the rest. They had comparisons of Subaru's & non-Subaru vehicles. I was surprised that the comparisons showed all of the data that it did, even if the non-Subaru vehicle had more leg room or better fuel mileage.(although not many did) The comparisons seemed honest and did not omit something to make one model better than the other. It saved me a lot of time comparing Manuals and vehicle specifications. I did not get my Subaru from Planet only because I live in California but they helped me to decide on the purchase of my 2017 Outback. read more

I had a wonderful experience at Planet Subaru. Was interested in a particular used car; it was exactly what I hoped it would be and Planet Subaru made the transaction super quick. They were also very accommodating. Thanks to Jaime, Steve, and Dave for a great experience. read more

We bought a new Forester here. Really appreciate David's patience and thoroughness. It was a challenge since we were moving from another state and weren't sure whether to go new, used, lease or fix our old one which had been in an accident. We ended up with the new baseline model. They walk you through options but I did not feel pressured in any way. The dogs walking around are hilarious. I would have liked to have seen the grass-eating goats but they weren't in season or something. Highly recommend this place! read more

Best car buying experience ever! No pressure sales with competitive pricing. Actually left the dealership feeling good about my purchase. Sales guy was friendly and knowledgeable. Found the right model/trim option to best meet my budget. Finance guy assisted in making educated decisions on aftermarket warrantee and protection products with no hard sell. I've purchased from four other local dealerships and have never had such a good buying experience. read more

My wife and I went looking for a Forester in 2010. we went to a Subaru dealer local to us and had an aggravating experience, sending us off on a new search and ending up talking to Deb Brewster at Planet Subaru. she promptly met our offer without any of the nonsense we dealt with elsewhere. I just bought our third Subaru from them, a 2012 WRX, and have never been so happy to drive. but the whole experience was something I'll always remember because of all the folks at Planet. not enough nice can be said about all of these people; Deb, Dennis, Dale and Blue, and big WRX fan Larry, who shared my excitement about this incredible machine and made it so much more enjoyable. from their people-friendliness to their animal and planet-friendliness, they have won our undying loyalty on every level. read more

Best car buying experience I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply would have abandoned the sale or passed the $3500 on to the customer, but Planet ate the difference. Very impressed with their integrity and customer service focus. read more

Went to Planet Subaru after looking over their website. Read every introductory page about what they were doing for COVID. After driving over an hour to get there, both cars I had seen an hour prior were "not on the lot and must have been sold," but even more frustrating, when I told them I was from RI they immediately told me I had to leave the store and I couldn't drive or get in any of their cars. I was wearing a mask and practicing proper distancing. But apparently being from Rhode Island led me to get treated like a pariah at the shop. I pointed out that if this was the case they probably should have put some kind of a notice on their webpage so people don't waste their time coming all the way out there only to be told they have to stay in the parking lot and not see or touch anything. The salesperson says, it's on the Governors webpage. Even in the face of being told that my mom who is staying with me tested negative the day before I was not allowed to see or touch any of the cars. When I asked if I could just see the outside of the car they had left on the lot I was told that it would be a month before they could get my registration. I've never been treated so poorly by someone who supposedly wants to sell something. It was a huge waste of time, and very insulting to be treated as if there is something wrong with me even in the face of negative test taken the day before. I was very disappointed and would not recommend this location to anybody. If only people from Massachusetts are allowed to see or touch your cars you need to post that clearly on your webpage so others don't waste their time. read more

Just get a second opinion when they say your car needs work. I was told I needed new breaks when my brake pad was measured by my husband it was perfect. Unfortunately they lost my trust... I will never go back for any repairs. Lying to increase costs of repair is unethical. I also was told by them 7 years ago that My forester has a leak at the head gasket- 7 years later it is still perfect. Just cant trust them anymore. read more

I am a little late on this, but wow this place is amazing! About 6 weeks ago we totaled our car and were looking to get into a Subaru. We went to all different dealerships in MA and this was our last stop. Thankfully we waited because the experience we had here was out of this world. Our "sales" man was Joe. And I wouldn't really even call him a salesman. All of the staff here was so happy and professional, there was ZERO pressure, and DOGS! read more

We had a great experience buying our first Subaru from Planet Subaru -- a Forester. We call it Ben's Forester, because our grandson Ben, who is three years old, was an important factor in our decision to buy a Forester. We wanted a top safety-rated vehicle for Ben to ride in. Planet Subaru made the buying process easy and painless. We really enjoyed working with Ryan Mak. The best car sales person we've every worked with. read more

This is about Planet Subaru/Hanover, I was a loyal customer for 4 years after buying a Forester for my daughter to commute to school. The Forester is older but great and we brought it there for service until the last time. The service person told my daughter the car would not pass state inspection, it needed a catalytic converter and ball joints and a few other things. Totaling 3,000 dollars. We did not have the money so we made plans to take a loan but a friend suggested a second opinion. The car was put on a lift and nothing was wrong! It passed inspection with flying colors, it did not need ball joints/catalytic. The total cost was 38 dollars. BEWARE of Planet Subaru/Hanover When I called and talked to the service manager he said he could not explain what happened. Well I can, they were trying to rip us off but got to greedy. read more

This place doesn't deserve any stars. So I just had the absolute worst dealer experience ever. Went to planet subaru to look at a car. The salesperson was totally clueless and thought that was a good thing, absolutely refused to even pretend to try and negotiate, when we brought up prices in other parts of the country he actually laughed about buying a car and having it shipped. I've read about arrogant Subaru salesperson, but holy crap this guy was treating subaru's like they were Ferrari's. I mean seriously, I traveled almost an hour to visit, treat me like I am a human, not someone who has zero clue. I bet this place will be in trouble within the year. This place makes the black plague look good. If you want to meet an amazingly clueless arrogant salesperson, go there. Seriously makes me want to never even think about Subaru, even though I've been a gigantic fan for 15+ years. read more

We bought a Subaru Outback there. Nate was great! Really tough negotiator, but when it was all said and done, they replaced in total six tires over two years. The first two went flat, on separate occasions, in the parking lot and instead of patching them up, they replaced both. Later when there was some wear and tear on the tires they replaced all four, free of charge. The only thing about the place is when your leaving it can be tough to see the right turn only sign. Other than that we'd buy another Outback from them. read more