My whole total experience went well with the help of Ms. Lisa Luddy. Her professionalism, kind demeanor, and expertise is something to be recognized. She really went out of her way to assist and help me. She always had a smile to make me feel comfortable as I waited for the repair of my car. She is really an asset to the Toyota family. read more

I purchased Rav4 with a Trade in and a deposit Dumb Me! The dealer also took extra monies from my account! Bank got the extra monies Back. Thiefs! Tried to get my initial deposit back but Bank of America didnt allow it. When I unlock with remote all doors doesnt unlocked and the light inside doesnt come on. Sometimes the radio doesnt work! Mirrors fog up etc. This is a 2025 go figure. Asked several times to change it! All they were doing was trying to get me to spend More Money! Unbelievable! Called several times to complain but was given the run around and were told different names. I had to walk in and complain still trying to sell me a car for more money! THIEFS took advantage me! read more

Summary Timeline of Refund Dispute - Plaza Auto Mall * May -3，2024 Business (Plaza Auto Mall) confirmed and promised a refund would be issued to me. I was told that the refund would be processed without the need for in-person follow-up. I complied with all their requests. * June 2024 I waited patiently for the refund. Despite follow-up attempts, there was no update. I did not receive any confirmation or payment. * Late June 2024 I filed a complaint with the Better Business Bureau due to continued lack of refund and response. * June 30, 2024 The business responded to the BBB saying I refused to come in person, and therefore they would not proceed. This contradicts their original commitment and is an unreasonable barrier to refund. read more

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This is a place where you are guaranteed to get ripped off. First, they offer you a diagnostic check. They quote a timeframe of two hours, even though a computer diagnostic scan actually takes only 20 minutes. You pay $565.00 for this diagnostic service; then, if you decide to proceed with the repairs, they present you with a bill for services at a labor rate of $256 per hour. Ultimately, replacing your brakes will cost you $1,900.00 (diagnostics included). However, if you realize that the exact same job costs only $400 elsewhere and decide to leave, you are still required to pay the $565 diagnostic fee. Furthermore, they charge a 2.5% surcharge for card payments. When asked questions, their standard response is, "We don't know--the diagnostics will tell us." The whole experience is incredibly polite, yet utterly repulsive. read more

Bought a Toyota Gold certified car from Toyota plaza and in less than 2 weeks i had 2 major problems already in my car. They gave me a car with damaged rotor which should not be the case because it is a gold certified car. Then after that my i had a check engine sign error and my engine knocking. the reason? they put two gasket in my oil filter which resulted to severe oil leak. Damaged my engine!!! in my opinion i dont think the car went through the toyota gold certified 160 point inspection because if it is, they shouldve noticed it. Now they dont want to replace my car because they said it is second hand car. they make me suffer for something they should be blamed for will never go back to this dealership. read more

This Plaza Toyota operation should be shut down for fraud. They sell unveted used cars (junk) and they lie on the warranty to fix the problems so (you still pay for all repairs out of pocket). The New York Attorney General should begin investigating this operation so they can lock these people up. Word to all consumers: don't do any business in this place unless you want to be suckered as a sucker. Zero stars read more

Scam, scam, scam. Such a shame and SUCH A WASTE OF PEOPLES TIME. It's clear they pay for bot reviews. Read a handful yourself. LESTER JONES was my salesman and he lied to my face over and over again. Tried to sell me a "perfect" car. When I brought and plugged in my car reader, it had 6 major engine issues. Lester also refused to show me the inspection. Shitty business gets shitty reviews. I hope this place goes out of business for doing this to people. read more

Terrible and slow service; workers have attitudes. No one here seems to want to fulfill the car wash voucher. I was told I'd be here for 1.5 hrs and some how found my self here for 2.5 for a standard oil change... mind you all reports came back excellent so what's taking so long is beyond me. I'll find myself a different Toyota; this one just sucks. read more

Plaza Toyota Service is awful. would not recommend this place for car service. a dishonest staff with a really poor customer service skills. a complete lack of communication of update on your car unless you call more than 20 time. very disappointe. read more

Plaza Toyota is all about great cars and even better service! The team is super helpful, no hassle, no pressure--just cool people making car buying easy. If you're in the market, this is the place to check out! read more

Buying a new car has always been a very long and stressful process for me . I went to a few dealerships in my neighborhood and other places. Some of the sales team were nice enough to talk to me, but they weren't able to answer the questions that I ask about the car in detail. I decided to try Plaza Toyota and Sadie was able to answer all my questions and was very professional . she knew everything about all the cars that were in the showroom. I was very impressed and the whole process only took a few hours. I was out with the brand new car in the early afternoon. read more

Go to another dealer! They lie to you and try to give you the shaft at every turn. Not 1 good thing to say except leaving! They offered me 2 thousand dollars on a Rx350 and higher prices on vehicle I choose! I sold my RX for 20 times more $$$ than they were offering and got same vehicle I was looking at for almost 8 gran cheaper! Beware!!! read more

You can never get help someone on the phone. You are always on hold for hours. Most of their listed numbers on their website doesn't work or out service. This dealership is a SCAM!! Stay away from this dealership. read more

To me, Plaza Toyota is one of the worst dealerships in Brooklyn. Plaza Toyota body shop got my 2022 Toyota RAV4 on July 23, 2025. I do not have a rental car on my GEICO insurance policy. So, they take very long with my car. Whenever I call the body shop, they give me a lie. In the first week, they told me either Friday or Saturday my car is going to be released. In the second week, they told me that they just got the parts, and they told me later the car is in the paint shop, and they told me this scenario in the first week too. Today, on August 9, 2025, they told me that the car is in the paint shop, and it is going to be released on Monday 11, 2025. My car has been side swiped, and it does not have any memory issues. However, on my Toyota app, I received notifications saying that I have four malfunctions. Even the dealership called me to schedule an appointment to get them fixed, and I told them that my car is in their bodyshop. Plaza Toyota's service sucks. I do not recommend this dealership to anybody. read more

Airbag repair was not completed correctly. The panel was left open. I called the Toyota recall line to report that the airbag recall was not compleged and was informed that the other 3 outstanding recalls had not been completed either. I will be going to a different Toyota center to have this taken care of Plaza has no regard for my time! Now I have to take another day off work. I tried to call Faye in regards to her reply but was auto transferred to an auto voicemail. No surprise there. I wish they would stop wasting my time. I have reported them to Toyota. read more

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Great place but stay away from LESTER JONES IN THE SALES DEPARTMENT bought a used car from him 2022 Toyota Highlander it was used it was missing a trim off the roof rack I ask he said don't worry about it I'll take care of it siad in 2 days I'll have it I got it it's been 3 weeks I have been calling texting no answer when he answers he said your suppose to call the parts department in which this is the first time I'm hearing and ask for Marco no problem. Calll spoke to everyone in the parts department. They said no order was placed see the sales person for further assistance mind you he never answers not professional at all just be careful his WORD MEANS NOTING he's a great talker the mistake on my end was not having it in writing mind you the car was paid in full and can't get a response from the person that sold me the vehicle read more

Plaza Toyota - Car Dealers Near Me - Brooklyn, New York

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I Purchased a auto part that was not electrical, it wasnt needed so i returned it for a different part or credit voucher, as soon as i announced i was returning item a young lady along with another man explained to me that there were orders from thier boss that they were no longer taking ANY RETURNS whatsoever , they were polite and Proffesional, then another individual who was about 4"9 appeared and claimed that he was the asst. Manager and their was a misunderstanding and was very Rude and disrespectful, im not only a customer but a used car dealer and i will forward this issue to All of my freinds and family to avoid this dealership until they fix this nonsense. read more

The sales agents at Plaza Toyota lied to us when they ordered our car and tried to manipulate us into paying huge undisclosed fees. We custom ordered a car at Plaza Toyota. They did not charge us for our deposit, which we repeatedly checked on, asking: "why hasn't this been charged?" And the sales representative told us, "don't worry it will be." We eventually learned the hard way that they had not ordered the car at a fixed cost under our name (as they told us they would). They made us wait for weeks for a car we thought was ours but that had actually been ordered under general inventory. The consequences of this difference is that the car's cost is not fixed. This is how our nightmare saga with Plaza Toyota happened: The sales representative called us on May 31, telling us the car had arrived and we had to get it off the lot within hours or they would change the interest rates, or sell the car off the lot that day. We were confused. How could our rates change? How could they sell as car we had custom ordered out from under us? We rushed all day to get them the paperwork and the deposit for the the car. Then at the last minute, they sent us the sales agreement where they had added a $7,000+ for a fee, on top of all the other dealer fees, which they failed to disclose until there were 20 left at the end of the sales day. They had also hidden the fee in the breakdown of monthly payments. It wasn't until I asked to see the bill of sale that I could see the car price was $7000+ higher than the original Price. The fee for "market demand" was not broken out into its own line item, but lumped into the flat cost of the car. They will hide these things from you. You must look closely and ask questions. They had pressured us all day, not giving us time to ask these questions, until the very last minute. This was wrong. It was against Toyota business practices. I contacted all three of the senior sales agents and none of them responded, which makes me believe this must be common practice at the dealership. Do not buy your cars here. read more

Came in December for any end of the year deals for 2023 models. Car sales person; not responsive. Attempted to tell me there were no Toyota incentives when there were. Gave me prices that were over inflated above MSRP. I'm not entirely sure how they sell cars when they are still paying floor plans for 2023 models and unwilling to make deals. Leon appears to be just a suit and a tie; he does not know the difference between trims or basic model/make differences. I was very unsatisfied with the team there. read more

I was a little annoyed because I was sent back and forth from the sales department to the service department which seemed to be due to lack of communication between offices. Finally was able to talk to the manager and he was very accommodating, patient and helpful. Alex, the manager made a few calls and was able to handle it. Even gave me his Dunkin coffee lol (untouched of course) He was reassuring ... read more

Toyota Plaza Mall Auto Repair Shop (2721 Nostrand Ave., Brooklyn, NY 11210) is the worst. On October 4, 2023, I visited Toyota Plaza Mall Auto Repair Shop (2721 Nostrand Ave., Brooklyn, NY 11210) for the third time for the same problems of my car. Three visits for the same problem to the same Toyota Plaza Mall Auto Repair Shop over a period of 5 and a half months. *The first visit on April 14, 2023 / I paid $2,420.86 for "repairs" *Second visit August 31, 2023 / I paid $1620.27 for "repairs" *Third visit October 4, 2023. Parts only cost $2,333.40. I refused the third repair and purchase of spare parts. I do not know why, but even the invoice date of the first visit (03/09/2023) is incorrect because I visited on 04/14/2023 and paid $369.71 on the same day so that the remaining full amount pay to Subnit within 9 months. (Attached: Subnit payment schedule) In the Toyota Plaza Mall auto repair shop they explained to me that they are the best and fix all problems very well, but they didn't even deny that after today's next paid "repair" it is also very likely that all these sounds and noises from the steering wheel, shock absorbers and chassis as a whole will also arise again in the future because this whole problem has two parts (Up/Down) and they are fixing exactly the problem they see now. They probably meant next month. And it turns out that the Toyota Plaza Mall auto repair shop the BEST, it's just that the Toyota RAV 4 LE is not a car, but garbage in reality, and when the Toyota RAV 4 LE turns 6 years old, it needs to be thrown in the trash to get rid of unnecessary expenses in vain in the future. My car is 6 years old. read more

Worst, dealer ! They had my deposit for more than a year, I asked the sales guy, finance manager, sales manager and not a proper answer, Definitely not recommended. read more

Sadie at Plaza Toyota is the real deal! She showed me the GR86 and Supra, breaking down every detail without any pressure. Super chill and knows her cars--can't wait to be back when I'm ready to buy! read more

PLEASE READ ENTIRELY!!!!!!When it comes to doing business, I am as straightforward as it will get. I went to Plaza looking for a car. The car the sales lady showed me, I fell in love with however it was over my budget. I knew my credit score and the apr my bank offered me in regards to my prospective loan. I didn't want to finance with the car dealership because their apr is ridiculous. So I decided to reach out to my bank and perhaps to return a few days later. As I was walking out the sales lady encouraged me to do a lease. I declined. I returned back a few days later with my loan amount! Shhhhh (you should never disclosed your loan amount to the car dealer) I knew the car I wanted and what I wanted to pay. I explained to the sales man that I didn't want my credit ran, I had all the information needed in regards to making sure my paperwork would go through with my bank. That was Friday night. 2/5/21! The salesman assured me that I would walk out with my car the same day. However, the excuse was that the DMV was closed and I had to wait for Monday. So I figured I would wait because it was late that Friday. The car dealership ran my credit three times, I found that out the next day when I received an alert on my credit. Saturday, I texted the salesman, I was so upset. Now the blame game started. He blame the finance department and the finance department blamed him. So much back and forth. I was told that Monday my car would be ready which is today 2/8/21. I called today and now they are saying that my car would be ready on Thursday. Now the excuse is because I have to wait for my name to place on the title. I've been waiting ALL day from them to call me back. No call back. I have text messages and a recorded conversation with the lies that Alex & Alex told me. I know that their goal is to sale a car however, it doesn't pay to be devious. Still waiting for my car!!!!!!!! So I decided to cancel everything entirely. Never drove the car off the lot. I called my bank, and made a stop on the check and spoke with the finance guy and then he gave me some advice which I thought was crazy because of the drama that he helped to create. BANANAS Going to a different dealer....... MY ADVICE TO YOU IS TO RUN!!!! RUN FAST. However, if there is anything funny business moving forward, I will contact every news station who would hear what I have to say. I am an essential worker, who works hard for every penny and it's sad. I served my community and people of every race and background treating everyone the way I want to be treated. These people are nuts. It's sad because we all are trying to survive and this place is hustling people. Every worker I met there was from another country, beautiful accents such a melting pot. I thought to myself this is beautiful dream come true to see people from all different backgrounds working together in harmony and it turned out to be a NIGHTMARE!!!!!! Please excuse any errors in my writing, I'm so frustrated!!!!! read more

I worked with Lester Jones (Sales Manager) to lease my first car and I had the best experience! He explained everything to me in a way that I understand and it did not bother him that my family was there to support. I was very nervous going going to a car dealership for the first time but he made me comfortable and made the whole process easy for me. All of the staff here are friendly and professional. Thank you Plaza Toyota! read more

Absolutely HORRIFIC experience. My father and I have been here 3 times for a recall notice from our car's last inspection and it has YET to be resolved. The first time (Saturday) my father was told the part was not in stock and to return Monday morning. Not a big issue. We arrived Monday morning and were told the same thing. The part was not ordered and not in stock. Of course my father was upset. We drove on the morning of one of our few days off and told the exact same EXCUSE. They told us they would put the order in right away and to return another time. The third time (Saturday) we were told this service would only be provided Monday through Friday. I am appalled by the lack of care this dealership has for its customers. This experience has been a complete waste of my father's and my time. As surprising as it may be, we both work during the week, have weekend shifts, and need the car. If I could leave them 0 stars, I would. read more

I Had a GREAT experience at Plaza Toyota this past weekend! Scott was very helpful and easy to work with. He didn't try to push us to make a decision, and was understanding of what we were looking for and how to help us. We were there for quite a while, and multiple days in a row (so we could bring in our trade, etc.) and he never made us feel like we were a burden or not worth his time. In general, everyone there was very nice and we would DEFINITELY recommend Scott, and Plaza Toyota, if you are in search of a great experience and car! read more

I've been a customer at plaza for quite a few years and when I went to turn my leased car in after 3 years, I was hesitant about going back. I had a bad experience with my last lease. The salesman was inexperienced and left a lot to be desired. Then I met Lester Jones. He handled my new lease like an expert. Now I will say it took a little longer than it should have but he made things happen as fast as possible. Very happy with my new car and in three years, I will go back looking for Lester. You should too! read more

Plaza Toyota - Our new baby!!! - Car Dealers Near Me - Brooklyn, New York

I had a conversation with Salespersons Nabeel and Junaid, who provided a lot of clarification. Despite fasting for Ramadan and the difficulty of speaking without water, they went above and beyond to talk with me for about an hour. Nevertheless, I prefer to leave my previous comment as it could be beneficial for other buyers. read more

Worst of worst, Don't go there, do you homework!! For the monthly payment lease they are charging, you can get a BMW/ Mercedez/Audi. They are uninformed and greedy, they don't know what's going on for sure. They just want to get your money. Run from this hole. read more

2 days ago They'll rob ya Mama. These are the kinds of heartless b***s who'll take your grandma's $600 repair job and turn it into a $3,000 whack job. The best part is they'll claim they did her a favor and were just looking out for her while squeezing every last dime out of the elderly. In this case it was grandma's 15 year-old jalopy she'd been bringing in faithfully for maintenance since she bought it from them. Somehow that $600 brake job ballooned into a zillion "extras" that they bs'd her with. BTW the car is only worth $1500...... So caveat emptor - and keep the old and unwary away from these fleecebags. Look out for the update after we drag them through courts, Attorney General and DMV. As for Toyota Corporate, sure, you got a friend there too........ For what they did to her, she could be riding Ubers for the next 3 years. After we're done, she will! read more

After posting my review, I was contacted by the manager, Alex. He came and picked up the car and had the issue fixed for free. He definitely showed much interest in gaining my ongoing customer satisfaction. read more

So I wrote a review 4 months ago and honestly coming to plaza Toyota was the WORST MISTAKE OF MY LIFE. For one I've been having so much issues with the used car that they gave me and then on top of that the car has a fucking lien on it that they did not mention to me at all!!!! I noticed it when I got the title in the mail. Every issue I have with the car they told me that those issues aren't covered under the warranty. I've had electric issues, vehicle traction control failure, break failure etc. tried to trade in the car but because of that lien, the cars value is less than how much I'm paying for the car. No dealership could help me because of the negative equity. I regret going to these scam artists. DONT WASTE YOUR TIME PLEASE BE AWARE read more

Plaza Toyota - My new baby thanks to David!!! Amazing - Car Dealers Near Me - Brooklyn, New York

This place is terrible but the most important take away is DO NOT buy your new car fob from this place. They advertise the two parts that make the fob for $150 less on their own site than they charge in person. When I brought up the discrepancy on the phone I was dismissed then hung up on. When I brought it up in person I got the run around and was told someone would call me- no call. The whole new fob process cost $580, and took 3 visits to this super hard to get to place, totaling around 3 hours! Ridiculous. To add to it all I asked about the process but was not told the programming would take 2 hours and cost $150. They tried to up sell me a tune up while programming the fob. AND while they had the car I got two different calls from two different agents(who were bad at taking no for an answer) to try and buy the car from me! The only nice thing I can say is that they had doughnut holes on offer all the times I was there. read more

I had a horrible experience with the manager Lester Jones. I walked in and I was interested in the Highlander. I saw online that they had an ad advertising $0 down and $379 a month. Lester Jones ended up running the numbers with us. He tried to tell me that my monthly payments would be $630 a month and almost $3000 down. My husband and I have excellent credit. He didn't even try to run our credit. First, he tells us the car we want is not available. Then, the car we wanted "suddenly appeared." Then, he tells us there's a huge car shortage, which is why the monthly payments are much higher. Stay away from this dealership! They are pretty much trying to rob you!! read more

Don't even walk in the door at Plaza Toyota of Brooklyn. Totally dishonest and a waste of our time. After dealing with the salesman and two managers which we find out one was not a manager; They did a bate and switch. We were ready to purchase and the car was pulled out for us to drive home and it was not at all the car we negotiated for. We spent over 3 hours there and left without a car and a very bad taste for dishonest salespeople and a dishonest dealership. Very stressful experience! read more

This is Truthful advertising.... TOYOTA DON'T CARE! They just accept the Franchise money but don't stand by the work of businesses within the franchise. Please Share widely!!! We went to Plaza Toyota. They created a issue with our van by, without our knowledge, placing after market rotors instead of the Toyota rotors we paid for in our van. We brought the van back to them twice because of problems and loud noises that had never occurred before they did this work. They never indicated that they didn't use Toyota parts. Not Once! Brought the van to Toyota Westbury and they quickly noted that the problem we are experiencing was due to the after market parts. The work needs to be redone. We obviously can't trust Plaza Toyota. Attempted to resolve this by getting assistance from Toyota Care but we have learned that TOYOTA DON'T CARE! I will never buy another Toyota but want to make sure others are aware of this shadiness. Toyota does not assist in anyway when one of their franchises does shady work. Buyer Beware! Zero Stars! read more

Plaza Toyota - Car Dealers Near Me - Brooklyn, New York

Thanks yacine for helping me get my toyota Camry. It was great dealing with you ,thanks again read more

Daniel and David Garcia were incredible. These guys took care of EVERYTHING! I walked in and drove out with 2 hours. I couldn't find the title of my old car so they replaced it for an additional $100, money well spent. All in all I 100% recommend to work with these two guys. Ask for the Garcia brothers, they'll get the job don't nice and clean and in record time. Well done guys! read more

Worst experience ever!!! They are more concerned with you signing on the dotted line then ensuring this is the right deal for the consumer. read more