Jimmy, the owner is a great guy. He's extremely honest! I read the previous reviews and have a hard time believing the bad ones. The bad reviewers are the ones that sound dishonest to me. Jimmy is a straight up, no nonsense type of guy. Maybe they didn't like that, I find it refreshing personally. I've been using Jimmy's shop for about 5 years now with all four of my vehicles. Jimmy has always been straight up and honest in my opinion. He tells me what the car needs now, what can wait but to keep an eye on it. I've been through a lot of mechanics because of trustworthiness and Jimmy's a keeper! I've never had a reason not to trust him!!! read more

We have had our cars serviced and fixed at Pleasanton Auto for years. Jim is the best. He is very honest and professional and gets the job done. You can always count on him and his staff for help. I would never take my cars to anyone else. read more

My car didn't wanna start but I didn't necessarily want to take it to the dealership cause, as everybody knows, they charge you arm and leg for any service. So, I started researching for positively reviewed auto repair shops near my area. And so I came across Pleasanton Auto Repair. I called ahead to see if I would need to make any appointment, and the guy who helped me (his name was Jim) was pretty nice and he told me to come anytime. So I came around noon/my lunch break hour. The guy was friendly and was upfront when asked about the pricing, which I really appreciated. Many other shops would try not to be so upfront about their fees but only to reveal a high cost at the end, but not Pleasanton Auto Repair. And what Jim did was helpful because then I was able to better budget for this service. So after his inspection, it turned out that my car battery was a goner and he said for my car the cost of a new battery was $142, and the cost of the service was $70 per half an hour. I was happy with how clear Jim was with me about his rates, so there was no hidden fees or anything! And I think his rate was reasonable. Then, I dropped my car off, gave him my cell #, went home and did my thing. And within an hour he called me to give me an update (thank you!) so I didn't have to be left hanging wondering how his progress was. Then, within another hour he called me to tell me the car was ready. It was quick. Then, I went back there, paid, and he handed over the car key back to me, and that was it. It was painless and the guy provided a great customer service. Also, the guy was super honest too. For the amount of time he charged for replacing the battery, he could've easily charged me 0.5 hour, but he was honest and only charged me 0.3 hours which he said was the amount of time it really took him. I was really impressed. I was really satisfied with his work today. And I will certainly go back to this auto repair shop if I ever need more car services. read more

Pleasanton Auto Repair - The parking lot and the front of the shop. - Auto Repair Near Me - Pleasanton, California

Disrespectful and doesn't treat his customers with respect who ever he speaks to on the phone to get his parts he also calls them names and calls them fucking stupid. As a customer I will never recommend this jerk read more

I didn't have a great experience here at the shop. I was new to the area and I thought I should try out one of the oldest shops in Pleasanton. Jim and his staff were great and always on top of the stuff. Unfortunately, the troubleshooting didn't lead to the actual resolution of the problem. I ended up paying thousands which never really solved my problem. Disappointed and learned my lesson. read more

This place was excellent! Fixed what I needed, no up sales and totally honest! Totally reasonable and friendly. You go in for what you need and it gets fixed! My kind of place..I will go back for sure! Thanks for being an great shop I can trust..being a woman this means a lot to me! read more

This is the best auto repair shop. They are good and honest people. We bring all Of our cars here and have never been disappointed. TEN STARS !!!!! read more

My Jeep Cherokee broke down 20 mins before closing time on a Friday. Jim was able to get the parts and stayed after hours to get me back in the road and avoid a long distance tow back to San Jose. He had me back on the road in an hour. Thank you so much Jim!!! read more

THESE GUYS ARE AMAZING!!!! My bf runs the pleasanton Pizza Guys and does alot of work with these guys. Him and his dad know alot about cars and the dealers in this area, and he specifically told me to only get my car seen here. He told me they are the only ones in the area that aren't going to rip you off, that they actually know what they are doing, and the customer service was top notch. My experience here was flawless, you arent going to shell out acouple grand only to go home and find that the issue was never fixed. As a female who knows nothing about cars, walking into any auto place is a daunting experience. I might as well have a sign plastered on my forehead saying "clueless and easy to screw over". I still brought my bfs dad with me but i wouldn't have needed him there like i would at any other auto place. They broke down everything, including the charges for each issue fixed. Not to mention they called me BEFORE they fixed my car to tell me how much it would cost me incase i needed to hold off on fixing it- which was just so considerate. Because he had other cars to work on i assumed i would have to leave my car for at least a few days- but no. i had my car back in less than 4 hours!! I hope i won't have to come back here soon lol, but if there's ever an issue with my car this is the only place in the area i would ever trust! Thank you guys for being so wonderul, it really means alot to people like me who don't know anything about cars! read more

Pleasanton Auto Service & Repair still UNTRUSTWORTHY and shady at best! A family member had her car towed to Pleasanton Auto Service and Repair yesterday for a problem that seemed familiar to her last car trouble. The car had recently been taken to this mechanics shop not more than 4 months ago for spark plugs and distributor cap replacement. After some diagnostics, they reported to her that the distributor cap was faulty and was going to replace it only charging her labor to do so. John called her to inform her that the distributor cap was replaced and asked her if he could replace the brake lights, which were out, and offered to replace those, which she agreed to have done. When she went to pick up her car, she noticed that the gas tank had dropped from just over a half a tank to just under a quarter tank, and she was charged a ridiculous fee for the parts and labor to do a such a menial task as replacing a couple of bulbs. LAST TIME WE TAKE ANYTHING TO THIS MECHANIC SHOP, TRULY UNPROFESSIONAL TO SAY THE LEAST! read more

Six stars really, I've been taking my cars to Jim for 10 years now. I've even brought one of my friend's car to him right after breaking down on the highway. Jim popped the hood, asked one question and fixed the car in 10 minutes, and my friend was on his way again. I also bring my young adult children's cars to Jim, that's how much I trust him. For the best auto service in the Bay Area, go see Jim! read more

If I could give a 10 star rating out of 5 stars... that's how I would rate Pleasanton Auto Service. Jimmy, Nick and John are the people I have worked with consistently over there... They are amazing, smart, honest and most importantly automobile experts. Jimmy has treated me like a daughter only recommending the most urgent repairs to my car. More recently my entire clutch went out and instead of collecting the money they suggested it was probably time to trade in for a new car. They even helped the dealership get the car from one place to another without charging me a dime!!!! I think absolutely every business could benefit from the ethical way in which everyone at Pleasanton Auto does business... ! They are the BEST!!!! read more

I brought my bmw in they repaired what needed to be replaced new starter. In and out in 2 days. Very informative and didn't try selling my on more repairs not needed. read more

Satisfied. My 1995 Buick Park Avenue needed a charge sensor, and took my car to Pleasanton Auto Repair. 1. Backstory. I paid Pleasanton Tow to take my car there, so I was a "captive client" in some respects. 2. Fast. Jimmie-and-team identified the problem and fixed it within 48 hours. 3. Price. I don't know if my price was less than, equal to, or greater than market rate, but I was satisfied. 4. Hustle-Multitasking. Jimmie was either on the phone while helping me or was talking/teaching to his team. In some ways, I feel ignored, but in other ways, I like that Jimmie operates his company efficiently. 5. Security. My car was parked at Pleasanton Auto Repair for 2 nights; the parking area is secured with a locked gate, so I felt my property was safe. read more

I have been taking my vehicles to Jim Bowen for many years now. I thought that I knew a lot about auto repair, but, Jim is an expert and seems to know exactly how to tackle problems in a fast and efficient way. Another thing, when Jim puts something on your car, he uses parts that carry a warranty that includes labor, so, you don't have to pay twice if something fails. I highly recommend Jim Bowen if you want it repaired correctly, read more

great repair shop, very honest, I have been going here thirty years, have always been happy!!!!!

BIGGEST rip off ever!! These guys tell you one price and then when they complete the job it's a whole other price!! The job was quoted to be $700 or less but when I went to pay the bill was $1050 for an oil change and a starter!! I called around and a new starter for my car was $280 I just wanted to get my car and get out of there. As I get onto the freeway I noticed my radio does not work. I called the owner and he said, "Duh I guess I forgot to enter a code." I WONT let that guy touch my car again so now I have to take the car to Honda and pay $180 to get the code to turn my radio back on. Don't waste your time or money going here! read more

I was in desperate need of help with an unexpected leak and this shop was fantastic! We all know how stressful it is when your car is not working right and you're away from home. Nick saved the day! Nick saw me right away, investigated the potential problem, and treated me with respect in a friendly way. Wow! I highly recommend them and I'll be a returning customer. read more

Jim is honest and straight forward. He will spend the time with you to discuss repair and costs. He always uses the best quality but cost effective parts. His years of knowledge; honesty and experience is his integrity. Highly recommend auto repair shop in Pleasanton. read more

I had a check engine light come on. My thought was it was smog related. Went here based on reviews of nearby auto services, they said they had an anayzer and said it was a dying battery only. They ended up charging $400 for something I could have done myself for $75. Within 3 days, the light came back on (delay is common when the system is reset). I went to ford directly this time and they analyzed as smog related. They fixed and vehicle has been fine since. I won't go back here read more

Awesome Team! I hate going to Auto repair shops but they did a fantastic job! Thanks Jimmy!

My dash board lights had been out for 3 days, I was driving to work with a flashlight to see what the speed was. I had spoken to two other mechanics, and needed to check and make sure it was not a fuse before going any further. The 2nd mechanic suggested Pleasanton Auto Service & Repair. It was late Friday afternoon, but I called to see if they could at least confirm it was not a fuse. John said go ahead and bring it by. I got there, within a short time they had it pulled into a bay. It turned out that I only knew about one of the two dash light switches (dumb), but Yea!! The previous auto repair had told me it was most likely not a fuse, that they would have to pull the dashboard. So, Pleasanton Auto gets rave reviews from me, I will be there the very next time the car needs help. Still searching for help with my car knowledge.. read more

My husband found this place by accident. Lucky us. Great professional honest repairs. I wouldn't take a vehicle any place else.

Awesome place. Very honest and knows his cars. It seldom you can find someone you trust what they are saying. He worked on our 1988 Ford 250 and now it is running better than it ever has. They have worked on several of my friends cars and are up to date in all the gadgets needed for the new cars. Best place ever. read more

I have 4 older cars and these guys consistently get good results. Jobs are always done thoroughly and correctly. Very reliable and honest. They keep my family on the road for reasonable prices. read more

I had a "Service Engine Soon" light which I needed to clear before I could complete a smog check. these guys cleared it up for me by replacing a part quickly and for a really reasonable price. Then when I still had trouble getting smogged, they helped me out by checking my computer for sensors that were off and contacting a smog shop to figure out what needed to be done. They sent me to a good smog shop and I got it done. What really stands out for me is the friendliness, reasonable price, and willingness to go above and beyond. Great people! read more

I had what turned out to be a fuel pump go out on my Suburban. Jim and Nick treated me fairly and with respect. They were very fast in completing my work and making sure that I had my car back right away. I feel I have found a Auto Shop that I can trust and feel comfortable recommending to my friends. Thank you for all your help. read more

Great people, great service! I went to PAR for a diagnosis of a problem in my car's engine due to negligent work done on it at another auto repair shop. John popped the hood, brought his tools and equipment and got to the bottom of it right there and then. He proved and showed me that the other shop's claims for my engine troubles was false. This, plus Jim's, John's partner, assistance in coming up with a fair estimate of the repair costs allowed me to favorably settle my claim against the shop that damaged my engine. John and Jim never charged me a penny for their time and expertise. I highly recommend Pleasanton Auto Repair. read more