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    Plumb The City

    5.0 (1 review)
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    12 days ago

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    Steven C.

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    THE Water Heater Company - Water heater installation.

    THE Water Heater Company

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    Nate is the guy! Upfront prices, many options, no pressure sales. Fast, clean install! Nate…read moreexplained different recommendations for drain pipe locations, different add-ons that would benefit the water heater (regulator). Professional install! The price was extremely competitive, but the quality of service was impeccable. I feel really good going with this company.

    Truly an Honest Review -…read more First off, The Water Heater Company fixed the issue with the pilot light on our Rheem Professional water heater, which had been going out after hours or days of use. This had happened in the past when we first purchased the unit about four years ago. At that time, I replaced the burner assembly and control valve, and the problem was solved. I never found out the exact cause, but it was fixed. Fast forward to today, and the same issue started happening again. Unfortunately, I was away on business, and my wife was home with the kids, getting tired of relighting the pilot every morning and sometimes multiple times during the day. We called The Water Heater Company, and their service and communication were excellent. After diagnosing the issue, they contacted Rheem and ordered replacement parts under warranty: the burner assembly and control valve. They gave us three options: replace the two parts under warranty, replace the entire water heater, or install a tankless water heater. Because this is a very expensive unit that otherwise works well, we chose to repair it. Here's my honest opinion. As a fellow tradesman, I understand that skilled work is expensive. Still, the labor charge of $800 felt very high for what was essentially a warranty part replacement. The first visit took about an hour, and the second visit took around 50 minutes. I understand there's drive time, phone calls, office staff, insurance, tools, and scheduling overhead, but it still seemed excessive. Maybe I'm looking at it through the eyes of someone who usually handles these kinds of repairs myself, but I was away for an extended period and needed the problem resolved. So I'm torn on the rating. Quality of work: 10/10. Professionalism: 10/10. Price: 4/10. In the end, though, I paid for peace of mind and have the issue fixed correctly than save a little money and end up with a possible poor repair.

    Graham Plumbing and Drain Cleaning - Tree roots invading the line -- we cleared and restored flow.

    Graham Plumbing and Drain Cleaning

    (393 reviews)

    Thank you Sean! My range is no longer sticking out . I had recently upgraded my range due to the…read morelast one breaking but unfortunately the gas line behind the stove was actually protruding and didn't allow the new range to fit properly. It was sticking out about 5-6 inches and looked around to find a reputable plumber to help us out. I contacted a few and many of them told me they didn't do residential work or anything "small". Randomly I was on Nextdoor and asked if anyone knew any good plumbers and 12/20 responded with Graham Plumbing so I figured I'd give them a shot. Right away Reagan set me up with an appointment and even if we had to reschedule I really appreciate that she left multiple voicemails to get to me. On Monday I had Sean come look at the site and see what could be done and right away he told me what would be the best solution. He first checked the water pressure, smart meter and water heater to see that everything was running fine. He then noted a few problems and gave me different options for what he could do. It was nice to know that Sean was quick at pointing out things that our home inspector had told us to repair in our home report. So I knew that Sean was the real deal and wasn't just trying to get us to add more unnecessary projects to the gig. I appreciated the different cost effective options but I opted for the best one, which included everything that we planned to get repaired anyway. It was nice to just get it all done in one full swoop than to have to do it in parts. Sean was very pleasant and took the time to care for our appliances, cabinets and furniture. He also took the time to explain the process and steps as he went. He also showed me what I needed to do when the gas line shut off due to the earthquake shut-off valve and it was nice to know I could explain it to my husband afterwards. He cleaned up and left the place spotless too. Overall, my experience and impression was pretty positive and I know I will 100% contact them again for any other updates or issues. Thank you so much. Prices were also really fair and reasonable considering all the work that was done.

    This review is long overdue. Graham Plumbing has handled numerous projects for us, ranging from…read moreminor repairs to major installations. Throughout every job, they have been professional, thorough, and committed to high-quality craftsmanship. ​We recently had a significant plumbing project completed by Eddie, Victor, Nick, and Steven. The crew was consistently punctual and ensured the job was finished exactly on schedule. I highly recommend Graham Plumbing to anyone looking for reliable and expert service.

    Plumb The City - plumbing - Updated May 2026

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