Plumbing Concepts sent Anthony to install a Grundfos recirculating pump in our home with 5 crossover valves and 6 wireless buttons for our Navien tankless water heater. As there were several in our new community wanting this same install, Plumbing Concepts agreed to a volume discount resulting in a great value. Anthony performed the task quickly within 2 hours, explaining how the pump works and demonstrated its use. We are now thrilled to have hot water delivered to our faucets much more quickly! Very satisfied with Anthony's install, he did a great job. read more

Felipe was friendly, courteous and thorough. He fully explained both the things we needed to have done and all our options for taking care of them. This was the fourth PC service person to come to our home, and I can say the same about the all. Thanks very much. read more

Just Had my tankless water heater replaced today 5/14/2020 they were quick fast and on time great price and very helpful thank you once again to Felipe for doing a outstanding work read more

I have used Plumbing Concepts for many years for all my plumbing needs and I have to say the are an incredible company. It is a very pleasant experience form the start with setting up the appointment to always keeping there word on schedules and having a super knowledgable plumber at your door to solve any problem you think is impossible. By the way Greg, who services my home for years is one of the most prepared plumbers and highly recommend him for the toughest jobs. Plumbing Concepts is for sure the name to go to for all your plumbing needs. read more

The service in general is good. The plumber is professional and knows what he's doing. He also offers some helpful advice. I appreciate that. read more

A representative from Plumbing Concepts was dispatched to inspection a laundry sink which was suspected of having a drain issue. The appointment was schedule through their office. The office confirmed the appointment the week before and via text message the morning of the appointment. The rep arrived on time, and very quickly pointed out the reason for the suspected issue. He was thorough in his inspection of the problem, made sure it was addressed properly and resolved the issue in a very timely manner. I am extremely happy with Plumbing Concepts process and highly recommend them for all your plumbing needs. read more

Let me begin by saying, we appreciated them showing up with masks and booties on the shoes as safety is number one right now. Felipe, Pablo, Anthony, Jesus and Gerardo were amazing. True assets to this company. They were on time, very clean, thoughtful of the furniture around them, respectful and all of them very knowledgeable when it comes to plumbing and restoration. It took 3 days to complete the problem, but for those 3 days it was the same group of gentlemen that came to the house. We appreciated that too. We want to thank Tommy, the manager, for having kept them together for this job as these gentlemen work great together. We highly recommend this company for any Plumbing issue that may come up. They are very professional and courteous. Their workmanship is of high standards and treat each issue as if it was their own. Relentless to get it right! read more

We had pipe leak in our house and Pablo came to the rescue! We have been with plumbing concepts since we bought our house for 18 years and I have to say Pablo is the best among their already great staff of plumbers! He was very professional, patient, and clearly an expert at leak detection. We had a difficult problem but he found the solution without breaking future home inspection. I would highly recommend plumbing concepts and especially ask for Pablo when you call them! read more

So I read the reviews below and can only speak for my experience with them. Irvine Pacific used them to install the plumbing in our home in Irvine. We had an issue with a clogged drain and called Irvine Pacific who in return called Plumbing Concept since our home was under warranty. They showed up a little early and even if we were not home he came back after lunch. Did a great job! Got it unclogged. Very nice and clean. No issues. read more

Was told that technician was going to come between 1 and 4. At 4 no technician,no call. I called and was told he will be here at 4:30. Not here. Called at 4:40 and was told he is still on another job and don't know when he will be at my job!!!!! Hard to believe that a customer has to keep calling to make sure someone shows up. read more

They were professional and kept me in the loop on timing of the arrival of the plumber.

The tech, Greg, showed up on time, was.nice and professional. He quickly took care of the problem and gave me maintenance tips for other items. read more

Recently my water heater had a major leak, came home to water shooting out all over my garage. We called out one plumbing company, which I won't name here and they tried to sell us all sorts of things we didn't need to fix this mess. Decided to get a second opinion and called Plumbing Concepts. They told us they could easily repair just the part that was causing the issue. They repairs it and the water heater has been working great ever since. Next time I will call Plumbing Concepts first! read more

Greg came to the rescue--again! Glad to report that he solved our water heater problem in record time, and we are happy to have hot water again. Very grateful for his expertise and pleasant demeanor. read more

Plumbing Concepts responded extremely quick to my service request and once Martin arrived he had everything in working order in no time. He is extremely knowledgeable, very nice and took time to explain the issue. Highly recommend them for any plumbing service. read more

Installed a whole-house water filtration, water softener and RO system in my house. Martin worked exceptionally hard, was very friendly and made sure I understood my system well. Thanks for all the hard work and a job well-done at a great price! read more

Do not use these guys! They are rude and inconsiderate. One of their plumbers who wasn't of the "Smell Good" variety charged me 3x what I found out it should cost to fix my garbage disposal. DO NOT TRUST THESE GUYS!!! Total Rip Off!!! read more

These guys don't even deserve 1 star. First off hired them to replace water heater and replumb bathroom. They guy shows up 2 hours late. He speeds down my street doing atleast 50 mph and almost hits 2 of my neighbors kids. Turns at the end of cult e sac and tires screeching. 5 of my neighbors went off on me because of him. He showed up with no materials and said he will be right back. An hour later he shows up with the wrong heater and wrong size piping. He says he's going to come back the next day. He again showed up an hour late which made my daughter miss her ballet lessons. He finishes in 4 days which he said it will take him 2 days. Once he finishes he tells me it's going to be an additional $1900 and I have to pay him now. The guy had a really bad attitude and was a complete jerk to my daughter. I don't know how he's still in business. DO NOT HIRE THIS PERSON. read more

Plumbing Concepts did two jobs for me and in both cases did a superb job!. The first was with the installation of a water heater valve replacement where the installer had no more that six inch workspace. Amazingly, he was able to change out the valves "without discoloring the ceiling drywall" with the torch. The second job entailed the change out of 1 " pipe water softener connections. Super professional job!. Friendly,experienced installer (Greg) and manager Mr Doug Moore, both working toward costumer satisfaction which personifies the excellence of this firm. A great Firm to work with, if you have plumbing issues or new installs they are your team. read more

Absolutely terrible customer service. Technician did not notify us when he arrived. I went outside to thank him for coming out on Sunday to fix my broken water main. He just stared blankly and was clearly annoyed. I asked him what he thought and he said it was "broken" and turned his back to me. After leaving him to work, I came back out later and asked how it was going and looking for how to prevent the break from happening again, he responded rudely with, "let me do my job and fix this". He qualified his abruptness by saying that he had a long Saturday and Sunday...I would never ever use them and hope that standard pacific homes doesn't use them again either. read more

Plumbing Concepts gave great customer service from initial call to completion of order. Anthony came out handled his business like a professional. read more

Stopped up toilet ruined my day. Tim showed up and in less than an hour had it fixed, including a new wax seal which I blew out with the plunger. He did such a good job I had him do one of my honey do's and replace a flapper in another toilet. Will have him back in the future to install a new faucet and garbage disposal. - Continued: Had Tim back to do a faucet and disposal. Rough going, but he got it done. Good job. read more

Our RANNAI tankless water heater was leaking like crazy. We called the manufacture who gave us a few names of local plumbers who were certified on their units. I called Plumbing Concepts and spoke to Lori. She was very helpful and professional. We set up the appointment and Bill came out. He was personable, professional, and got right down to it. He had our system up and running in no time at all. These guys are fair and know their stuff. Not to mention the price was four times less than another plumbing service quoted me!! I can vouch for their skills on these tankless systems. Awesome service, thank you! read more

Emergency plumbing leak inside the wall at our office right at the end of the work day. Called Plumbing Concepts spoke with Lori who was amazing! Lori gave me a couple of options for when she could dispatch a service tech. Communication after that continued to be incredible. E-mail followed, then Martin letting me know were he was at along with ETA. A text again that he was on his was 10 min away. Martin was extremely knowledgeable, clean and courteous!!! Zeroed right in on the problem. Plumbing Concepts team was awesome!!! Thank you so much!! Tony read more

We are living in a hard water area. Plumbing Concepts is the one we use in the past. They are professional and the service is excellent ! Remember to ask Anthony ( technician) when you call them! read more

I had a great experience with Plumbing Concepts and highly recommend them! I called them in the late afternoon because I had a slab leak. Tommy Stewart was very helpful! He told me they fix slab leaks all the time and would send out a plumber the very next morning. The plumbers were very professional, clean, friendly and wore little booties. I was amazed when the first plumber, Pablo, found the cause of the leak in 15 minutes. I was afraid they were going to cut open the walls all over the house looking for the leak. And there was Pablo finding it on his very first try and in only 15 minutes. It was in a totally obscure spot inside the closet 6 inches up the wall in a corner. I have no idea how he was able to figure out where it was. It is still a mystery to me. Pablo was able to run a replacement line underneath my stairs without having to do any significant drywall cutting. He fixed the leak in 2 1/2 hours. They charged me less than half of what two other plumbing companies estimated. I highly recommend them! Tommy Stewart really cares about making the customer happy and really knows what he's talking about. And Pablo is an excellent plumber that can work magic! I couldn't be happier! read more

After having some flooding occur due to a lose pipe behind our refrigerator, we called Plumbing Concepts out to our home on a Sunday to assess the damage. Within an hour we had an incredibly helpful technician out to our home and immediately repaired the pipe. He was very detailed in his communication, videoed the issue for the insurance company and even took a look at our water heater as a courtesy. Thank God he did because he pointed out the rust and leakage coming from our water heater. If he would have not taken the time to look at it then we would have had another (worse) flooding issue. He also advised the check if it was converted under our new home warranty. Luckily it was! So helpful! We had Plumbing Concepts out again to install a new water heater and the technician was equally informative and quick. I am so thankful that I found Plumbing Concepts and have a reliable and trustworthy plumber to call. Thank you Plumbing Concepts you really went above and beyond to create a fan of your company! read more

I have used Plumbing Concepts for several jobs at my house. Martin has done repairs and installed new water heater. I have been very happy with his work . Very punctual and accommodating. Fair prices. Good at troubleshooting plumbing problems. Won't hesitate to call him for any future plumbing needs! read more

Still had a problem with the sink. I called them back directly and they immediately scheduled me for a follow-up appointment as soon as possible. I was greeted by Martin, who arrived as planned. He took information from the previous technician who came to my residence, which aided in his assessment of my problem. He quickly diagnosed the problem and it now looks like it's fixed. I really appreciate the fast service and professionalism by all of the staff at this company. Thank you again! read more

I'm very happy! I needed to find a plumber for my parents. Doug was prompt, honest and knowledgeable. I am saving his number in my phone :)

When we called to ask for the service, they told me technician will come in between 9am to 11am. I called again on 10am to make sure technician comes, but no customer service available and had to leave message. We waited till 11am, but nobody showed up. We called again after 11am and they said technician will come in between 1pm to 3pm. We are not idiot to wait again and waste our time. read more

I'm surprised Plumbing Concepts doesn't have more great reviews. I can only speak from my experience with them, and they have been wonderful. Lori and Veronica have always treated me with respect, kindness, and professionalism whenever I've called. They have gone above and beyond to help me and give me the best prices, and work with me when they know my budget is tight. I've called other local plumbers and I don't get the great customer service that I do with Lori and Veronica. I think one of the secret to this company is to request Anthony. He really is the best. I've had several other plumbers sent to my house within the first year that it was built and when the problem persisted, Lori finally sent Anthony. Since the time that he fixed the cold water handle in my master bathroom, when 2 others couldn't, I have requested for Anthony only. Even if it's just flushing out my tankless water heater, I would still request for Anthony. Anthony is always professional, courteous, and he fixes the problem when others could not. More than a month ago, the head of the scale shield cracked and water was leaking out. At first I only saw one leak. Anthony came over and spotted another leak right away that I didn't see. He's so good at detecting where the real issue is. He fixed it, but due to the way the head was designed, it was still leaking. So I had to get another head, and Anthony came back to replace it at no extra charge to me, even though I didn't buy the head from them but got it through the manufacturer. Lori, Veronica, and Anthony just wanted to help me out and I really felt taken care of. But a few days later, one of the pipes to the tankless water heater started to leak. The leak was persistent, so Anthony came back several times in the same day. I kept calling him, and he was so patient and professional, he came back like 3 times to try to repair it. He had to take out the pipe from inside the wall, replace the o-ring, and spent a lot of time trying to get the pipe back properly inside the wall. I felt so bad, but Anthony remained professional and patient the whole time. After he replaced the o-ring and put the pipe back, there was still a micro leak and Anthony said that it's because there's some residual water in the treading of the pipe and it should go away. At that time, I was a little nervous since the leak was so persistent, I didn't really believe him, but it was late, so he went home. Anthony was right! About two days later the leak stopped and it's been more than a month now and everything is fine. I have nothing but gratitude and praise for Plumbing Concepts, especially Lori, Veronica, and Anthony for all their help, superb customer service, and for making me feel cared for. Thank you so much!! read more

I would not use this company. They were doing a test in my building and they ended up causing a leak and having to shut off the water. They promised to have it back up but ended up giving up in the evening and left the residents to fend for themselves without water for the night. No clue as to whether they're coming back in the morning to fix it. Left the residents with no running water... unbelievable. read more

Called them because the builder of my home recommended them and told me I had to use them to maintain my home warranty. First time they came for hot water mixing with cold, the guy was clueless and pointed at all kinds of unrelated things. The manager had to come over and sort things out. The second time, I had a huge leak that showed up on my exterior wall - they were quick to point fingers at others instead of diagnosing the problem, which turned out to be an AC condensation pipe that was not connected! The third time around, a guy showed up to install new fixtures, spent two hours before telling me that he was missing some parts and some tools. I would have expected him to show up with his tools !! When he was scheduled for the follow-up, he was supposed to show up between 12 and 4. I called several times and was told to wait and expect a call. Nobody ever showed. When I called to reschedule, I left 3 messages but got no response. I called the 4th time and finally was transfered to the manager, who told me that they are scared of doing "further work at my house" and unwilling to come back because "a lot of work was done by others". This is several weeks after the previous appointment. What a waste of time and money. So much for reputable and professional plumbers that your builder makes you use - they don't want to warrant their work and poof! they're gone. read more

Had a small leak coming from the main line into the house but it was covered under my home warranty. Anthony came out cut a hole in the wall and checked everything out and found the leak. He did not have all the necessary parts which wasn't a big deal because this was hardly any emergency. Anthony came back out on time again and did an amazing job. He also offered me many other tips in regards to plumbing. Before he left I asked him about the home water pressure and he offered to check it for me. Turned out it was super high and needed to get turned down. He attempted to adjust it from the regulator but was unable to do so. turned out my regulator was busted. Luckily he had the part on him and was able to fix it on the spot without any additional labor charge. The price of the part was more than reasonable. His great customer service, vast knowledge of plumbing, and attention to detail will definitely make them my first call for future plumbing needs. read more