RUN from this company. One of the two movers disappeared for more than a half hour. Then I walked in on him sitting on my toilet _NAKED_. When I called the company, after getting the run-around for hours, a manager said I was just upset because 'men and women handle these things differently'. The owner of the company then accosted me at my new apartment and threatened to call the cops on me for asking for a discount due to this inappropriate behavior. He also said the mover wasn't naked, he had just "pulled his pants down and taken off his shirt..." I was relieved when they were finally gone, until I found that almost everything I own was unloaded into a massive pile in the center of my living room, despite room labels on boxes and furniture. Boxes for bedrooms, bathroom, kitchen, and living room and almost all of the furniture were just a massive jumble - a mountain in the center of one room. A couch was broken, and boxes labeled fragile were stacked upside down with heavier items on top of them. The whole thing was a nightmare. If I knew then what I know now, I'd pay twice as much just to avoid it. read more

Recently had a move with PNW moving. I'm giving them two stars because they showed up late, they were scheduled to be there between 8am-10am and got there around 1015 with no notice though I was supposed to have been sent a text when they were en route. When asked to wear shoe covers in the new house, they declined and said it "would add several hours" to the move. They scratched my kitchen table. I was told I would get a call Monday (4/8) about this and have yet to receive any communication regarding this even though we did notify the movers and they took a picture and said they notified the appropriate people at their company. They left a lot of marks on the walls while moving. Luckily, we were able to wash them off but it shouldn't have happened. They got the job done but I wouldn't use them again and I wouldn't recommended them. read more

I cannot recommend this firm. These people moved the contents of our old home to our new house on Friday January 26. They were un professional and inept. When the crew arrived they told us that they wanted to get it completed by 4 PM so they could go to their weekend. Even though they had shipping blankets in the truck they didn't use any of them. Instead our furniture arrived gouged and damaged. For example, historic antique glass door book case had a broken pane. They took photos of the major damage. We were assured that the office would contact us on Monday to address the issues. Still waiting 3 weeks later. read more

The movers were very young and inexperienced. I have a lot of nice furniture and fragile items. They didn't pack anything properly or wrap it properly. They failed to protect my furniture and they have completely destroyed many of my cherished possessions. I bought a 30x20 metal portrait made by a friend costing upwards of $300. They scratched and bent the hell out of it. They also completely failed to pack many of the items that I specifically directed them to pack. They did not make a list of these items as I walked them through the house and I honestly can't believe that these two idiots thought they could just memorize everything. Please stop sending teenagers to do important jobs - they will fuck it up every time. read more

DO NOT USE THIS MOVING COMPANY! They sent 2 of the slowest movers I've ever seen. They moved a 1 bd apt in 8 HOURS. That's insane! They will milk the clock so they can charge you more. I literally had to tell the guys to go faster and they just ignored me. In one hour, to a 2nd floor apt where the walk was less than 100 ft from the truck to the door, they moved in 1 chair, 1 small standing desk and 5 boxes. You can't tell me they weren't milking the clock to get more $! Pictures will show you how terrible of a job they did. They didn't wrap our mattress enough so it was soaked from sitting in the rain for who knows how long. Fragile boxes were just thrown places and stacked with heavy boxes on top of them. The 2nd part of this (and perhaps the worst part of it) is the owner, Dmitriy Satir. I called the office (which is closed on the weekends by the way - no one on call - no supervisor to reach DURING my move which is not professional or industry standard) and left multiple voicemails and sent more than one email with pictures to their generic email address. No personal email or phone number to contact them directly. They wouldn't want you to be able to do that! My move was on a Saturday so when Monday afternoon rolls around and I still hadn't heard a single word from them, I decided to call again. I finally get an answer after trying 3-5 times and Lisa, the front desk lady, proceeded to tell me that they had, in fact, discussed my situation in their morning meeting and that Dmitriy would get back to me this afternoon with an email. AN EMAIL?! After your employees destroyed my things and charged me $1400 for a 1bd move that didn't even include packing, unpacking, or setting anything up. Short of one TV that needed to be dismounted, they literally just loaded and unloaded. 8.5 hours. I worked in the moving industry for 3 years and this move should've taken 6 hours tops. But they were slow and didn't care. So imagine the level of anger I achieved when I learned the "owner" was too scared to handle his business and hid behind his email address. If you weren't in the wrong, why ignore me for so long and not call me? He never actually picked up the phone and talked to me but then he offered me $100 to cover the cost of my destroyed mattress. He hides behind his "customer service" email bc he's too concerned about making videos and podcasts about an industry he clearly knows nothing about. Whe they ignored me and then tried to gaslight me into thinking I'm the crazy, irrational one when it's my things that I'm paying $1400 for HIS employees to destroy. Anyone would be mad if there was no ownership of the mistake and then was deliberately ignored for days. Had I not reached out, they would've avoided me forever. Try avoiding this guys!! read more

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Dmitry showed up and give us an estimate. He was prompt and communicative. We had to move our date. I called weeks in advance to change the date, and didn't have a problem doing so. The day before our scheduled date, they had to change the date to the day after. In the end, it worked out better than the original scheduled date. The scheduled date was pouring down rain. The day of, was beautifully sunny. The crew was efficient, pleasant, and thorough. They carefully wrapped items, disassembled items and reassembled them. This was not an easy move. The house we moved to has a steep hill and three flights of stairs. Still, the crew was careful to ask where stuff should be placed and moved items as needed. They did not rush, and made sure things were right. I really appreciate them and would highly recommend them! My only knock was that the trucks didn't have enough room, so we had to haul three truck loads ourselves. This was not mal intent, but rather that our house stores well. We moved into a bigger house and everything doesn't fit. They brought two trucks. Great crew. Great service. Paid attention to detail. Four individuals moved us out, and then three more helped move us in. There were a total of seven people. It took a total of 12.5 hours from start to finish. Again, they did not slack or slow down. I feel for those that didn't have a similar experience, and I won't dismiss their experience, but I'm so glad mine was vastly different. read more

I hired PNW Moving and Delivery to move my grand piano that was stored for several years. They were able to move the piano quickly and safely to the new location without any issues. Would definitely recommend if someone needs something moved. read more

PNW Moving and Delivery - Grand piano - Movers Near Me - Tacoma, Washington

I booked this company through Thumbtack. Let me tell you the crew was inexperienced. Anthony was unprofessional. They tried to milk the clock and force my hand. The job was for 4pm and they showed up at 9:15pm. They damaged my washer and dryer. They broke the water hose and bent my dryer vent. They didn't wrap anything up and scratched up my wall in my new house. They also didn't put the washer and dryer together and ruined my brand new LG super wash. Be aware they are young not trained and unprofessional. DO NOT BOOK or you will regret it. I am now taking legal action against them. I have pictures and audio in which they admitted my items were not damaged before they arrived. I wish there was an option to post videos and photos. THEY ARE SCAMMERS AND WILL RUIN YOUR STUFF. read more

The service was poor. Crew members weren't properly taking instructions and got rude when attempting to explain.

I have used these movers several times and for great reasons! They are always on time, friendly, professional, thorough, and my items arrive fully intact and undamaged. They do not waste time and do not stop working until every last piece has been moved to just the right spot and every bit of packing materials collected for dispoal. They make the stress of Moving Day so much more bearable. Hope to not be moving again for a very long time, but will always highly recommend this company to anyone needing to move! read more

We hired PNW movers to do a 70 mile move of a 3 bedroom house. Brian's team were friendly, respectful, careful with our belongings and worked hard for a long day. We were charged exactly the price we were quoted. We would definitely recommend them to others. A very professional crew! read more

So I saw these guys pull into the Sleep Inn in post falls, they don't lock their trucks. One of them locked keys in another truck. So it looks really bad them breaking into a truck. They also parked in like 10 parking spots instead of parking into the Back lot. They were also really rude to the manager at Sleep inn when she asked them to please move their truck. I would never use this company to move anything of mine. Why wouldn't they lock their trucks? There are other peoples things in there. ​ read more

Dmitry and his crew have moved me twice in two plus years and both times were excellent experiences. 1st time was a local move -pricing was fair, move was efficient. Second time was a long distance move to Cali from Seattle. Dmitry accommodated our shifty schedule with professionalism even at the last minute! That is something we really appreciated! The movers showed up on time at departure + arrival destinations. The guys were fast and remembered which boxes/furniture to pack and which to leave. We also noticed how quickly they unloaded the truck at the arrival destination and how hard they were working with three flights of unpleasant stairs. PNW Moving is a service I would recommend to my friends and family. The only thing I caution is to be lucid and precise on your inventory -we left some items and added some which increased total bill, but that was our fault. Overall, excellent movers, honest, reliable, trustworthy and flexible to changes in schedules. Thanks PNW Movers! read more

Buyer beware - Do Not use PNW Movers. #1 - They did a poor job packing, even on items where we had agreed to the approach, resulting in damaged good #2 - they were very inefficient -- lots of chatting and not bringing the right packaging products, creating multiple trips to UHaul stores and costing me extra money on time and #3 - despite their commitment both to having coverage and to making things right through a refund, they are now backing out on their promise. Details below. I used PNW to pack my apartment into a 17' UHaul for a move to CA. Before the move, I had confirmed via text message that I had some fragile items, that I wanted to make sure my mattresses were wrapped etc (you'll see from the pictures that didn't happen). I had 3 mattress bags and was told the other could be shrink wrapped. I shared pictures so that they could bring the right packing materials which they said they were on. While Jamal seemed professional, his otherpacker (John), was a chatty cathy, talking more than packing, wasting both time and money. Twice after he stated the kitchen was finished, I had to open cabinets and see what he had missed. I had put the small number of items I needed wrapped carefully in one area and yet I found him taking a fragile glass plate and putting it on the top of pots and pans without wrapping. Fortunately we caught that. While Jamal was more efficient and a better packer, they were still unorganized. Even though I sent photos beforehand and a full inventory list, the two of them kept running out of boxes, and made 3 trips to the U-Haul store during that day (plus the 1 I made), and suboptimized the packing to the extent that some of the kitchen stuff was packed into large boxes so heavy that even my unpackers had to use both guys to unload them. I would have been screwed if my boyfriend and I had had to move that on my own. At the end, they were stuffing things into whatever box or bags they could find and shoving it into the Uhaul. Unfortunately, I didn't get a final picture of that. Once the packers finished, we closed up the Uhaul and drove to CA, not opening it until we arrived. You can imagine my surprise to find that the guys had thrown a bag of cleaning products into a black plastic bag (again, they had run out of boxes towards the end) and put it somewhere on top of the items. As you can see from the pictures, there was detergent everywhere. While I had been supervising, I missed that they had *NOT* wrapped the boxspring, which has detergent all over it. I've already had to throw out some repair one piece of art and throw out some other items of sentimental value. And, since I moved into storage (and John didn't keep my fragile items together but rather scattered them everywhere), there are some items missing such that I don't even know the extent of all the damage.Furthermore, while they had packed the art, they had not put down a blanket or sufficient padding to keep the packaging from tearing on the drive. Several of my frames are damaged. Even outside of these items, they did a sloppy job. If you look at the photos you can see that they put a heavy lamp base on a laundry hamper, stacked my bike on top of it with no padding in between and laid that bike directly on a piece of wood furniture, scratching everything in the process. Despite that, the worst part has been the experience since and their underhanded behavior. I understand small businesses have issues and that sometimes you hire a bad egg (John). Jamal and I communicated multiple times and promised to make it right and to get me a refund. He even told me the check was ready (see the text photo) but I knew something was fishy because he wouldn't tell me when he was putting it in the mail. I didn't put up a review because i felt that if a business makes a mistake but does right by it (they let that guy go which they did and gave me the refund) that they'd take care of other customers, good or bad. However after 4 weeks of promises, I told him if i didn't hear from someone I would have to share this publically as I couldn't in good conscious let others hire them Today I finally heard from Angela, the other owner, who is not honoring Jamal's commitment, said they no longer use Square so she can't even tell me how she's going to refund me (she wouldn't even commit to sending a check)and is questioning whether this was their doing. I have just called my credit card company to see what they can do. These guys advertise themselves as insured and therefore the safe option however had I known then what I am sharing here, I never would have worked with them. It's been a waste of my time and money. Don't waste your time and money as well. There are plenty of great movers out there who will honor their word and make sure your things are appropriately packed to transport safely and undamaged. After all, isn't that what one hires movers for? read more

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Do not recommend this company. About a month after moving I started rearranging furniture and have noticed several areas of damage on my furniture that was either in the back of a nightstand that was placed against a wall, on the top corners of a bookshelf, dents on bookcase, and a busted back panel for an under bed drawer. I haven't been able to fully examine every piece of furniture so not sure if there is other damage. Because the majority of the damage were in areas not readily visible it feels very deceptive that the movers saw this but didn't say anything. The majority of my furniture was only about 2 months old and was inspected upon delivery. There were also several areas of noticeable abrasion on furniture surfaces that leads me to believe the furniture was not wrapped/padded and poorly loaded. I didn't question the lack of wrapping inside the apartment because I thought they would wrap while loaded onto the truck. The only piece of furniture I witnessed wrapping was the mattress. I sent an email to customer service a few weeks ago just letting them know what happened and wasn't expecting much other than a possible apology but have received no response at all. While I do not recommend using this company, if you do make sure you watch them closely. read more

I had an overly negative experience with PNW Moving. Things started out really well. The owner Dmitriy contacted me promptly and agreed to the date I requested. I was really excited to have a reputable mover respond so quickly. At the time PNW Moving had a Yelp 5-star rating, but since then a 3-star popped up and two of the 5-stars were removed from the rating calculation. On the day of the move I received a call that the truck would be 1-hour late because they were late getting started. I had to call the driver multiple times to figure out what was going on ("traffic," despite Google only reporting 12 minute delays and WSDOT not reporting any incidents). They ended up arriving 2 hours 20 minutes late. I was very worried about this because I have limited time on my elevator reservations at both condos. I kept reminding the crew that we had to move quickly because of this problem but there was limited urgency. They parked their (kind of sketchy looking, unmarked) truck down the alley and took a long time between trips (20 - 30 min or so). With a ton of micromanaged we managed to get everything moved mostly on-time. Overall, I didn't think the crew was very careful. They made limited use of pads and almost moved an expensive coffee table "as is" until I pointed out that it had a glass shelf. My couch was scraped through the door frame until I stopped them and explained that it should be turned on its side. There was also damage. They smashed a light in the common area of the building and wiped blood on the wall. The crew denies wiping blood but this was confirmed by concierge who did a pre-inspection of the hallway that morning. I will say the move was very cheap. It ended up being half the price of some of the brand-name movers which was nice to see. I was thinking about giving a 2 or 3 star rating, depending on Dmitriy's response but I have received none. I've e-mailed via Yelp twice and received no response. At a minimum, I would like the company to communicate with me and agree to pay for the common area damages. read more

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Great company with great service. Defenit set the golden standard for all other company's. read more

PNW Moving and Delivery - Individual items wrapped and loaded. - Movers Near Me - Tacoma, Washington

Had the moving company service 2 weeks ago. One of my furniture item got damaged. The movers saw the damage and accepted the responsibility, asked me to contact the office. I paid the full amount for the service to the movers. I got a hold of the office same day, talked to Dmitriy - the owner of the company. He asked me to find a repair place and said he would send a check to a repair place to cover the damage repair. I contacted the manufacturer - Restoration Hardware furniture company, they advised a place in Seattle to restore the furniture. I contacted the repair place for the quote and forwarded this information to Dmitriy. He said it's too much for the repair, he was willing to cover only 100$, I told him it's ok, I will cover the rest. He didn't like this idea and offered to pick up the piece on Thursday and drive it to Tacoma for the repair. It is past Thursday 10am, the truck didn't show up. Those people provide bad moving and customer service to me and Dmitriy doesn't seem to know what integrity means. I don't advise to work with PNW company and don't trust the owner's promise to fix his company's mistakes. read more

PNW Moving and Delivery - Email from Dmitriy scheduling the meeting time!! - Movers Near Me - Tacoma, Washington

Our move in date has changed a couple of times because of unforeseen circumstances of apartment management. Not really anyone's fault, however because of that it was hard to schedule a set move in date because of that. However, looking through yelp dmitry has replied promptly and has helped us on accommodating time and need. His pricing are reasonable and only charged us according to the services we need. By the end of the day it fit our budget PERFECTLY. Turn around time for them helping us last minute all the way from beginning to end was only 2 days tops. Very kind and professional. It seems like here in Seattle most companies charge a travel fee which is understandable, but it was all pricey on our end. Especially when we only have enough things to move into a one bedroom apartment... Also other companies only had set prices but we did not need all the other services that were included and they were not willing to adjust their prices according to what we needed, unlike PNW they did. The only thing though, the number given goes straight to voicemail which can be really frustrating when someone can be at work and school needing to get more information about services in a more quick and timely manner. But since he is quick to response through messages like at times it can be quick as 10 - 30 mins, but always less than 2 hours. Thanks again for working with our time and within our budget. read more

We had some appliances to move. The crew & truck were onsite on time and handled the whole thing very expertly, professionally and politely. These guys will go above & beyond at a very fair price. We could not recommend them more. read more

These guys are solid. Well-priced, showed up exactly on time, cheerful, efficient, and didn't cause any damage to the walls or furniture. Also, they didn't charge for 'time to get to your place' or any other shenanigans, which seems to be typical in this industry. They even helped assemble a bed and a crib for me. I would totally hire them again. read more

You read all the horror stories about the price being way over the quote, not with these guys. Their quote was half of what the other two quotes were, and that was the price we paid... The three guys were hard workers and took care of everything, we surprised them with a canoe we forgot to mention during the quote, and they said no problem. They strapped it to the back of the truck, a perfect northwest picture of a family moving... They did a great job. read more

My movers were prompt and very friendly. They got the job done in a timely manner and the price was right. I would use this moving company again, read more

PNW did an excellent job on my local move. They showed up on time with 3 people and did an excellent job of wrapping items and putting them back together at the new location. Very impressed. read more

I had a small moving job and PNW was perfect. Dmitri took my information on Monday and on Tuesday two smart young movers appeared, with truck. They got the job done quickly and efficiently. I will definitely call PNW for my next move!! read more

Nice guys with good attitudes. However, I had three dozen moving blankets and I think they used 3. Stuff showed up in rougher shape than it left. I would use them again, but keep a closer eye on how it's packed. read more