Nice place, very nice staff but terribly overworked staff. It takes 15 to 20 min. to get a response…read moreto a call light then another 15 fir a nurse or pitcher of water. Lots of discrimination patients when I was there.

I was brought to Bel Air @ Teravista from the hospital with a severe infection in my right hip wit…read morebursitis that was extremely painful, but through the medical care and PT from the Physical Therapists, I improved rapidly. I was there for about 23 days, but left there able to return to duties at my church prior to Christmas 2025, and I continue to work on my physicality daily and appreciate the care I received while at Bel Air. Thanks to one and all who made a difference to me and my quality of care.

I love to give 5 star reviews but sadly this is not the time. My husband went in and we were so…read morehopeful that the two weeks he was scheduled to be there would help him recover from his month in bed while in and out of the hospital. Unfortunately, PAM was not up for the challenge. The nursing and tech staff were good enough. We enjoyed Cyndi, the Sarahs and Meliza especially. He had speech therapy every day. He had OT a few days and PT even less. So much less that in his discharge paperwork, the PT sign off was left blank. They couldn't even attest as to any level of progress. And PT was the main reason he was there. I inquired with scheduling and they said they were short staffed. I reached out to the CEO who came to his room and said she'd look into it and get back to me. Again, sadly no follow through. The OT intimated that he was difficult to work with and that may have been what PT encountered also - so blaming my husband for PT not coming? Really? I'm not saying my husband is the easiest guy in the world to work with but at least show up. I've already had one occasion to steer others clear of the disappointing results we saw and will continue to do so.

I was a patient at Pam Rehabilitation Hospital after surgery…read more The staff told me they could handle all my medical needs, but when I developed a painful rash that turned into an infection, they refused to let me go to the ER or follow my surgeon's orders. My surgeon had prescribed two important medications -- one for nerve-endin' pain and another to treat the rash before it became infected. The hospital removed both prescriptions and substituted ineffective treatments. The caseworker told me they were giving me the same medicine, but that wasn't true. Their own documentation confirms this. Because my nerve-endin' pain medication was withheld and the infection worsened, the pain became unbearable. My skin grew so sensitive that even a brush of fabric or a breeze caused me to scream in pain. Instead of helping, some staff made fun of me and yelled at me for reacting -- even though their neglect caused the problem. They also refused to provide the pain medicine immediately, even in that situation. I have documents and photos showing the difference in care, including pictures of my incision site two days after arrival and again five days later, clearly showing how the infection spread. Once I left and received the correct medications from my surgeon, the rash and pain began to improve right away. Please Look at the proof attached of the actual type of care they give before using Pam Rehabilitation Hospital for post-surgical recovery or wound care

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

Last week I toured the facility Arianna and Tamia were so wonder girls, they communicated so well…read morewith each other. I appreciated them so much.

Our loved one was here on hospice. Pain meds were NOT consistently given to him on time (despite…read moreus being there and pleading with facility nurses). Our loved one suffered excruciating pain needlessly. Hospice is supposed to mean comfort care. The patient has had all other meds stopped and are given pain meds so that they can pass peacefully. Pain management is CRITICALLY IMPORTANT. If pain meds are not given according to the Hospice schedule by facility nurses, the patient suffers needlessly before they die. Shame on you for not treating imminently dying patients with more urgency and care. Don't send your loved one onto Hospice here.

Good service staff are friendly. Only problem is that they have a lousy food at cafeteria.read more

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or…read morehigh-acuity care. My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits. The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk. Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks. The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food. I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days. What saddened me most was seeing vulnerable patients--including veterans and retired healthcare professionals--left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time. I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises. PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

I stayed at this recovery house for a round two BBL. This place is amazing and the care is top…read morenotch! The last recovery home I stayed with was fancy from the outside but the care was horrible! The comparison to this recovery home was night and day. I felt like I was in the best hands that week and highly recommend them to anyone who is going back and forth between which recovery house to choose. The meals were wonderful and constantly cleaning being done! Hoping women read this so they have the same positive experience I did by choosing this recovery house!

If I could give Endeavor Physical Therapy zero stars, I would. This place has a serious integrity…read moreproblem. When a company fights harder for $45 than for doing the right thing, that tells you everything. They had me download an app for at-home exercises, never disclosed it would cost money. Then I get billed, plus a same-day cancellation fee tacked on. I called in February 2026 and was clearly told the charge would be removed and I could ignore the bill. Then another bill came. I called again, same reassurance. Then another bill. When I finally reached a supervisor, she was determined to collect the $45, citing "policy," despite their own team repeatedly telling me it would be resolved. I even offered to split it...denied without hesitation. Now they're threatening collections over a charge they told me multiple times to ignore. No transparency. No accountability. Just billing games. Avoid Endeavor Physical Therapy. Transparency and trust shouldn't be optional in healthcare, but apparently it is here.

DONT GO ! plenty of places where you actually get professionals, not amateur hour. 1 they cant…read moreeven file paperwork correctly and tell you little lies til they catch up then you get a huge bill. Even after speaking with Director Matt and he stated he would take care of the bill, months later with no returned calls drove up there and he did not stay true to his word. 2 They have no clue what they re doing... period ! Def look elsewhere.... if you as the director ( Matt ) cant hold true to your word, then its just all lies. wish could give negative rating

I am grateful for the compassionate and personalized care I received from my therapist, Rich, and…read morebelieve he exemplifies the very best of the physical therapy profession. Cami was very efficient and diligent in scheduling and always welcomed people with a bright smile and greeting. This was a top-notch experience.

I've been using their rehab services for years and years--seems like nearly 10. I work with…read moreKimberly Greene, who has helped me with back problems, post knee surgery, strained rotator cuff. She's great; because of her I'm able to workout every day and I'm 72.

After reading some recent negative reviews, I was hesitant to bring my dad here but ultimately…read moreafter touring, I gave it a try. There were a couple of things that I brought to the attention of management and they all acted promptly and fixed my concern. It has been a great stay so far and I'm very grateful that I chose to give them a try. Would recommend!

They claimed they could care for my dad and that they had beds available and then suddenly on the…read moreday that I was supposed to move him they messaged my case manager to say they couldn't take him, but they didn't say why. Turns out they claim that his paperwork stated that, he was combative. Upon getting his paperwork nowhere does it say he is combative! Not sure why they lied.

I was hospitalized here for 8 days at the end of July, and this was easily the worst medical…read moreexperience I've ever had. I didn't see a doctor for the first 3 days. When I asked to leave to seek proper care, they filed court paperwork to keep me there. My approved vegetarian diet (ordered day one) was not honored. Every single meal I was told "you're vegan" and that my request needed approval--then asked for my name to "check if it was ordered." This happened daily. I would sit through most of the meal time with nothing, only to be given scraps like an old PB&J, a plain vegetarian patty, or lettuce with a packet of ranch. Other patients even noticed and spoke up because of how poorly I was treated. When I asked for the correct food, staff talked about me loudly and disrespectfully within earshot, and I felt mocked. I only saw my assigned caseworker once, yet my family was told I was being seen regularly. Most concerning were safety issues--another patient's vitals were charted under my name, and I was given blood pressure medication despite already having very low blood pressure. Disorganized staff, poor communication, and basic care were lacking. Patients deserve far better than this. I would strongly caution anyone considering this facility. But at least you can rely on being billed for care that you didn't receive and food that you never got to eat. this place is nothing but a insurance scam.

This place is a joke!…read more if you trust them with ya life ya crazy! they let me down so bad on the phone 1 lady said id have no co pays a leader told me to run with it but when i asked them to put it in writing they dropped me like a lead fart! I am in worse shape than i was before talking to these people am just floored oh and thanks for the Disassociated remakes love how they diagnose ya not even sure that lady was qualified to say that! and wow so far 58 reviews and a 1.6 star rating. says so much!!!!!!