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    Poet's Walk Round Rock

    5.0 (1 review)

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    6 years ago

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    Christina O.

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    Cottages at Chandler Creek

    Cottages at Chandler Creek

    3.0(7 reviews)
    2.4 mi

    My grandfather recently passed away due to Fourniers Gangrene derived from this medical…read moreestablishment. I am not a doctor but if your skin is being eaten and you can see a patients bones, wouldn't that be a good time to take medical action? Apparently not. Bed sores untreated for over a month led to emergency service to Baylor Scott Medical. Their findings- neglect/malnutrition/dehydration/septic shock/contusions/Gangrene was medical evaluation upon arrival at Baylor Scott Medical. 7 days and emergency surgery following admittance, he passed away. Do NOT TAKE ANYONE YOU LOVE HERE

    Father had been there for over 6 months and when I visited it was hard to find staff to help with…read morehis position change and diaper change. But staff was very cordial to me upon entering facility always. Unfortunately, after my visit , my father developed a bed sore on the side he needed a position change. I was told that wound care was taking care of it in mid January only to find my father being rushed to the hospital on Feb 1st with malnutrition, dehydration, septic shock and upon evaluation at hospital was diagnosed with gangrene in 3 different places a few sores ready to burst and contusions in several places. Hence my father died from gangrene and the bacteria had traveled throughout his bloodstream and taken over all organs leaving my father in pain and to suffer for 8 days until he passed from the flesh eating bacteria. Please if your loved one cannot talk to you and tell you what is going on, please keep them at home safe where they can be monitored with security cameras. As most nursing homes don't have them as I found out .

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    The Enclave at Round Rock Senior Living

    The Enclave at Round Rock Senior Living

    2.2(13 reviews)
    0.2 mi
    24/7 Availability
    LGBTQ friendly

    Don't make the same mistake I did, and ignore Yelp reviews, thinking that 2022/2023 is a long time…read moreago, and management/caregivers/issues may not be the same. All of the reviews are spot on. My Mom lived there from Nov 20 to Dec 20, 2024, and it was such a horrific, stressful, expensive experience, that I wouldn't wish it on my worst enemy. If you want to hear lame excuses, and/or zero response to your issues, take your loved one to this place. The management lacks enough experience to do the right thing, only caring about us paying our bill. It's a shame because the facility is beautiful, the dining times are great, and the activities are plentiful with a very outgoing, enthusiastic activity director. However, the assisted living part was poor at best. My Mom went 3 weeks without a shower, physical therapy (which was very important to us during the sales process), and ate very few meals, and did very few activities. She was stressed because the care she received was so inconsistent and different every day. She could never get a routine going. Her family, myself and my Dad were there often to try to get her adjusted, and yet nobody alerted us of these issues. We had to set up a meeting with the Executive Director, who was also unaware of these issues, and at the end of the day, offered very little assistance or care about our issues. He couldn't work with us, considering my Mom was only physically there 1 month. We ended up paying a total of $15K for one month of care, because of the community fee, and 30 day notice that we had to give. We escalated to Regional Mgmt, who also didn't care enough to call us back after coming to Austin to investigate. Don't send your loved one here for assisted living. Independent living, maybe, but the assisted living is too unorganized and chaotic. There is only 1 person giving out meds and providing the caregiving. During the sales process, they referred to them by different names, so we thought they were separate positions. It's the same person providing all of the care, and it's too much for them, often complaining to my Mom. Also, they rotate this 1 person on a monthly basis, so just when you get adjusted to the new person, it's time to switch. This is very different from all of the other AL places we toured in the area. Lastly, all 3 invoices we received were grossly incorrect - Nov, Dec, Jan, yet the only phone call we ever received was to remind us to pay on time. Our last invoice, included billing us for care and med management, even though she and her medication were already moved out of the building.

    My mother in law lives here. When she first moved in we found that things were good, but not as…read moreadvertised with many services promised not delivered in reality. For example the vehicle used to take residents on outings and to doctors was not working and it took about 4 months! to get it working. Staff turnover has been staggering and the reason seems to be twofold: In some cases the pay is too low, but even more important staff we have been friendly with have told us that they are prevented from doing their jobs well and they don't feel good about the service they are delivering. The end result is you are always dealing with new employees who are trying to learn their job and becoming increasingly dismayed by the situation they find themselves working in. For example there have been extended periods when there was no cook working in the kitchen, and overwhelmed servers are trying to figure out how to stand in the gap. Their hearts are admirable, but the results are not good. But the situation becomes extremely dangerous when it comes to medical issues. Because of memory problems we need and pay $300/mo for daily administration of medicine. Over and over we find untaken medications beside my mother in law's chair, despite months of repeated instruction that they MUST watch her take the medicine, not just deliver it. Unless we come in every single day and check on her there is no way to know if she is getting her medicines. Similarly there is supposed to be an on staff doctor. We assigned this doctor to be her primary with Medicare so we depend on this doctor to direct her care. Since mobility is a problem this seemed great. But when she has urgent medical needs there is no access. The doctor only comes to the facility once per week - down from 2x per week when we started. It is possible to schedule an eventual appointment far in the future for very low priority problems anything more serious and she has no medical options except an ambulance ride for $thousands to the ER. Even when she is in extreme pain with obvious medical symptoms the nursing staff seems to have no idea what to do and is bound by the limitations of their training to do nothing. Bottom line, the situation here is dire and dangerous. Don't put anyone you love here.

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    Court at Round Rock

    Court at Round Rock

    3.4(23 reviews)
    1.3 mi

    My mom has been very happy at The Court at Round Rock, and I'm truly grateful for the care and…read moreattention she receives. The management team and staff genuinely seem to care about the residents, and that makes such a difference for families. I especially want to thank Alisha and her wellness team. She does a wonderful job keeping me informed and communicating with me about my mom. Knowing that I can reach out and receive updates gives me a great deal of peace of mind. Most importantly, my mom is happy to be here, and that says a lot about the community and the people who work there. The one area I would like to see improved is the activities program. I think there is an opportunity to offer more variety and engagement for the residents. We are also very excited about the new chef at The Court! We are looking forward to seeing the positive changes and new dining experiences he brings to the community. Overall, we are very pleased with The Court at Round Rock and especially appreciate the management team and staff for the compassion and dedication they show the residents every day.

    We went to a Luau event on Saturday. It was fantastic, amazing food. I loved wonderful seeing all…read moreof the lovely residents out dancing and enjoying the music and the hula dancers. We were greeted by an amazing staff at the door, and they made us feel very welcome. There were lots of activities to participate in as well. I would definitely recommend being a part of this community as they are always having fun events, great food and a fantastic staff. Great place to call home.

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    PAM Health Rehabilitation Hospital of Round Rock - So nice!

    PAM Health Rehabilitation Hospital of Round Rock

    3.2(11 reviews)
    1.9 mi

    After major surgery involving large and small intestines -- I spent 3 weeks there…read more They have a wound care team that saved my life--the surgeon' staff did not remove all of the staples - one was left in -she had to probe to find it-blood and eck flowed-- I have told her and the PAM attending doctor "she saved my life" Food was delicious. All nursing aids, rehab staff etc were responsive Everyone I met or interacted with were so friendly and responsive to my needs/ questions They also had someone to connect me to wound care and additional rehab I don't remember your names but thanks again

    I love to give 5 star reviews but sadly this is not the time. My husband went in and we were so…read morehopeful that the two weeks he was scheduled to be there would help him recover from his month in bed while in and out of the hospital. Unfortunately, PAM was not up for the challenge. The nursing and tech staff were good enough. We enjoyed Cyndi, the Sarahs and Meliza especially. He had speech therapy every day. He had OT a few days and PT even less. So much less that in his discharge paperwork, the PT sign off was left blank. They couldn't even attest as to any level of progress. And PT was the main reason he was there. I inquired with scheduling and they said they were short staffed. I reached out to the CEO who came to his room and said she'd look into it and get back to me. Again, sadly no follow through. The OT intimated that he was difficult to work with and that may have been what PT encountered also - so blaming my husband for PT not coming? Really? I'm not saying my husband is the easiest guy in the world to work with but at least show up. I've already had one occasion to steer others clear of the disappointing results we saw and will continue to do so.

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    PAM Health Rehabilitation Hospital of Round Rock - 7 days after being at pam rehab hospital - bandage removed by staff there - not my surgeon, uncovered & unproteected red, blistery, hot

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    Poet's Walk Round Rock - retirement_homes - Updated September 2026

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