I had another wonderful visit with Dr. Poindexter and staff, no pain before, during nor after!!! Dr. Poindexter along with the staff are my dental team for life!!!! read more

I can't say enough good things about Dr. Poindexter and the dental team for the amazing care I received! I recently had two root canals, and I was honestly nervous going in, but Dr. Poindexter made the entire experience smooth, painless, and stress-free. From the moment I walked in, the staff was welcoming and professional, and Dr. Poindexter took the time to explain every step of the process so I felt completely comfortable. The procedure itself was done with such skill and precision. I barely felt a thing, and my recovery was quicker and easier than I ever expected. My teeth feel great, and I'm so thankful for the care and attention I received. If you're looking for a dentist who truly cares about their patients and delivers excellent results, I highly recommend Poindexter Dental. I'm so appreciative and completely satisfied with the work that was done! read more

Courteous, knowledgeable, and very respectful and professional. I learned more about dentistry in 1 hour than all of my 70 years of life just by listening and observing Dr. Poindexter and his staff. Thank you Sir. (Mr. Ronald Jones) read more

My mom took my 83 year old grandma for an evaluation today. It was a horrible experience! Dr. Poindexter was rude, unprofessional and failed to evaluate! My grandmother literally sat there 2 hours and at no time did he even look in her mouth! He took X-rays then came in and started a video about root canals...when my mom asked if he could explain to me who was on FaceTime, the treatment plan, he yelled at her that she could explain the video to me...what?! Then the office staff comes in to show them the price...over $4000 for the plan, the dentist didn't even have enough concern to explain. We can google a video at home...I'm sure he billed her insurance like he actually provided a service which he did not! In addition, he recommended 4 root canals for teeth that needed extraction...but we all know why... the root canals will allow him to bill the insurance a lot more than just removing them. While the office assistant was explaining the cost for everything, he comes back in yelling at her to get to the next room... At the very end, the other assistant says we can start the treatment and hands my grandmother prescriptions for pain meds...ma'am, we don't even know what the prescriptions are for since the doctor didn't bother to explain anything...does he even know what the meds are for? Sadly this is the type of service provided to a predominantly black underserved community...he should be ashamed treating black patients like this...I guarantee he would not treat patients like this in a more affluent neighborhood. We only went there because my grandmother saw his father several years ago and found comfort in returning to a practice she was familiar with...we will not be back. Oh and my mom said there were used dental instruments in the room they were placed...that's a whole other issue that is unacceptable. Time for the people of this neighborhood that I grew up in, to stop patronizing this dentist that only sees them as an insurance claim. I will say the office staff was amazing! They should take their talents elsewhere! read more

Zero customer service. Had an appointment at 8am and didn't get help until 10am. They claimed my debit card did not go through even though I provided them proof ok my banking statement. read more

I tried giving this dentist a chance. His bedside manner is unbelievable. I trusted him as a dentist. I had 2 root canals and 2 crowns an abscess formed at the bottom canal on 1 of the tooths. I went back to him and he told me I cracked it which he didn't know he was looking at X-rays from when he put the crowns in so that tell me he saw it then and just sent me home with antibiotics, he had the assistant to do another xray, came in and looked at it and told the assistant she have to many issues let her sit I have a root canal to do. WOW! After waiting 20-30min he came in and gave me referrals. That cost me $100 just for the consult. Well he did my root canal incorrectly and missed 2 roots. Now I have to have a redo on the infected canal and 2 canals removed. No one like root canals but to have to go through it twice is suffering. I will never go back to him again and will not be referring anyone to him. read more

We love Poindexter Dental! I couldn't ask for a better dental experience. The office has a great history and you will receive excellent care. Totally recommend! read more

My mom brought me here when I was younger and when I became an adult, I moved and tried the more popular dentists. i have come back only to realize that I should've never left!!! Not only do they take care of you in office but they give you instructions on how to properly take care of your teeth... I've never had this!!! The old dentist would just treat me and see you later. I learned so much even at my age of 53!!! I'm glad I'm back and not going anywhere else! read more

I recommend this dental care service to everyone! I was so impressed with the way this operation works. Dr. Poindexter is a straightforward operator of his business. Love the way he teaches his staff about how he operates and keeps everyone on their toes! So glad I chose him for my dental care! Everyone shows their professionalism when it comes to the expectation of duties and service provided. I totally support this business moving forward. Everyone should go here and experience the professionalism offered here!! You all have to experience the Love I felt from this entire staff!! So glad to be a part of Poindexter Dental!! read more

Dr. Poindexter is the BEST. A Dentist who cares, I mean truly cares about the well being of every person who walks in his office. Dr. Poindexter is knowledgeable about his craft, he's kind and gentle, but most of all he makes sure you are comfortable and understand everything presented to you, nothing left unanswered. I could continue bragging about the best Dentist I know, but I have to equally praise his staff. They make you feel like family. Always greeting you with a hello and a smile. Never an unkind spirit. Everyone is awesome here. It's so worth the 25 mile drive. I love this place. Dr. Poindexter, could have taken his expertise and Harvard Degree to any corner of the world, but he chose Sunnyside and for that I am truly grateful. Thank you Dr. Poindexter and Staff!!!! read more

Another great day at the dentist. Recommend for people with autism. Both my sons got a deep cleaning. Dr. Poindexter and the hygienist, Kester, has been taking care of their teeth for years. They're in great hands. Thankful for all the staff. read more

Where do I begin. My daughter and I started coming here after leaving my last dentist who I felt was pretty pricey. We absolutely love Dr. Poindexter and his staff. I teach across town and them being open until 7 is a plus. We usually set our appointments for 5pm. My daughter is going through orthopedic work spaced out for four years and we are coming to the end of Phase 1. She has an underbite that is structural, meaning her entire bottom jaw is not aligned properly. She has the bite of a 5 year old and is about to be 9. Before we began the process in December, Dr. Poindexter explained to me her pallet expander, the weekly turning I would need to do of the screws, how he wanted to start on her early before her bones set. Her cousin had to have his jaw broken and reset when he was in the military to fix the same issue. I did not want that for her. She is currently 8. Well, it is going extremely well and we could not be any happier with the services. I was expecting to pay a large amount. I'm actually almost done paying for it even though they broke it down to $27/month. Fast forward to yesterday, June 30th, he was actually closed for the 4th of July weekend. Dr. Poindexter was there doing paperwork. Her pallet expander came slightly loose (the part that had to be glued to the top of her mouth). She was very uncomfortable. I called at like 11:30 he told us to come in even though he was closed for the day, and would be taking a little vacation. He worked on her for about 30 minutes detaching and reattaching her expander. He added plastic caps to her back teeth to allow her top teeth to move forward without any interruptions. I'm so glad he was able to get her in. I would not have gotten any rest, I know this would have been a weekend of complaining. Phase 1 may end in a few months, her jaw is moving nicely :-) read more

Poindexter Dental - Today, July 1st. The expander is scheduled to be removed hopefully by December. - Oral Surgeons Near Me - Houston, Texas

The Dentist, Poindexter, was VERY RUDE AND OBNOXIOUS. He did not even greet meet properly before he rushed in to ask his staff about my payment. I was a returning customer and wanted to support BLACK BUSINESS, but I regret that I even visited this office. He was very offensive and aggressive. Constantly pressured me into receiving services I did not need and became upset when I declined. The staff here was awesome. The DENTIST IS THE WORST! I will be taking my services elsewhere, where I am respected. The place is outdated and needs remodeling, I can tell this poor excuse as a dentist is only money hungry!!!!!!!!! I WOULD NOT RECOMMEND IT. read more

NO PAIN AT ALL!!!! I'm such a coward when it comes to getting dental work but Dr.Z made my experience PAINLESS! I had a wisdom tooth extraction and a root canal. I came out like a champ with no after surgery pain and no dry socket. Also, Dr. Z takes the time to educate the patients about the dental procedures. Dr. Z NO PAIN Poindexter is the BEST!!!! read more

Back again! Poindexter Dental is fantastic. I've been coming here for about 3 years and they haven't failed me yet. I'm able to get all of my dental needs taken care of in one place at a very reasonable price. I have done routine preventative care, oral surgery, and ortho at this place and I'm not disappointed. All of the staff here from the front desk to the dental assistants are all super friendly. Dr. Poindexter is extremely knowledge and I appreciate his honesty and expertise. I also appreciate that he provides care right in the heart of his community! read more

Dr Poindexter is one of those rare professionals who is not only highly skilled, talented and compassionate about his patients. Now he can seem to be a little gruff but that his is way of showing concern and actually he is being exact and specific with what he wants for you. Dr Poindexter has assembled an outstanding staff that works so well together, are knowledgeable, answers all your questions, are polite, patient, do what they say, follow up, and makes sure you are doing well days after your visit. Poindexter Dental is actually one of the best professional groups I have encountered in years. Thank you read more

Best dental office in Houston. Barry does an impressive cleaning. Love the staff! Modern and very professional. 3D x-rays very thorough examination with Dr Poindexter. Would definitely recommend read more

Dr. Poindexter is great at what he does. He's very knowledgeable and straight to the point which I truly appreciate. The office staff is very friendly and welcoming. My husband and I have now officially made Dr. P our family dentist. Give him a try, you won't regret it. read more

The worst experience of my life. Staff was delightful. The dentist, loud and unprofessional. We were cash paying customers. Went there for a tooth ache. He demanded additional services proir to pulling a tooth that needed to be pulled. The patient was obviously pain. The dentist did not explain why the other services HAD to be done. All I heard from lobby was he was not removing the tooth. This additional work was going to cost $1000. Would not accept a payment plan. I get that he doesn't have to, but demand service and expect it all upfront. Then refuse help someone that was in severe pain, saddens me. It took everything in me not to tell this man off. I had to get my family out of there fast. I will make sure to tell everyone I know, to stay far awayfrom this place. I would not take my dog there. Remember Karma.... Poindexter sir.... you get exactly what you put out. read more

Dr. Poindexter is very well the best dentist I've ever encountered. He was the only dentist in the entire city of Houston (and surrounding areas) who would treat a detached crown on a Saturday on Labor Day Weekend (over two years ago). I've been going to Dr. Poindexter ever since, along with my family. I happily drive over an hour to visit him as he is very careful, explains everything, and is very easy to get along with. On top of that, he is a master of pain management; he doesn't like to have his patients experience undue pain if he can help it. I've had him fill cavities, replace crowns, and even a root canal; all procedures were painless. Dr. Poindexter recently performed the removal of four wisdom teeth from my 19 year old daughter. She was so happy with him and the procedure that immediately after the extractions were complete, she hugged him! The next day, he called to find out how she was doing, and gave additional advice on her continued recovery. If you are looking for a dentist who will fix just about any problem you have with your teeth without having to play the consultation game (go to dentist: get consultation: go to other dentist or surgeon: etc), then Dr. Poindexter is your man. If you want a dentist who will perform your dental procedures with minimal (and in my case, NO pain), Dr. Poindexter is your man. If you want someone who really cares about his patients, then once again, Dr. Poindexter is your man. I cannot recommend him highly enough. I refer all my friends to Dr. Poindexter for any dental needs, and ALL of my friends, peers, and co-workers who went to see him have all come back to tell me how happy they are with him, his staff, and his service. As for his staff: they are all friendly, helpful, and very sweet. I've never seen an office of such amazing and caring professionals. Dr. Poindexter has put together an amazing practice full of outstanding people. You will not be disappointed! read more

I appreciate and applaud Poindexter Dental for remaining in the community that has supported the practice for decades and giving back to the community as well. Great medical care and knowledgeable practitioners and are needed in all neighborhoods and communities around the country. It is an honor to contribute to such a legacy through my patronage. Being greeted when you first arrive somewhere is always a plus in my book. The receptionist acknowledged my presence upon my arrival. After signing in, I took in the aesthetics and architecture of the building, which has a sense of history and charm that reflected the legacy of the company (family-owned and operated). I didn't get an opportunity to look closely at the artifacts hung proudly on the wall because less than 5 minutes later, I was escorted to the patient room to fill out the rest of my forms, which made me at ease because I could fill out the forms in comfort while I waited for my services. Xrays were performed soon afterwards and I still hadn't had a chance to fill out all my paperwork (very efficient)! The equipment is as state of the art as any other dental office I've been in, which also saves time. Although there was a delay to continue the rest of the appointment as scheduled, the issue and the estimated wait time was communicated to me. One visit and you'll see that Great Customer Service is what has kept PD, Inc in business for many decades! From the time you walk in until the time you leave, you're patronage and support is verbalized from the receptionist, hygienist, and the owner, Dr. Zeb Poindexter, who is actively present in making sure the customers receive the best care during their visit as efficiently as possible. I was already satisfied with my visit after leaving the office with a nice brightly polished smile, but the followup call the next day to insure I was satisfied with my services as well as the email extending their appreciation for my business makes me feel like an individual that is truly valued to reflect their legacy of great dental care rather than just a customer. Businesses come and go, but customer service supersedes recessions and depressions. Even if you're not located on the same side of town as PD, Inc. it's worth the drive to go and contribute to the rarity of a family owned and operated business! read more

Known to many for my smile, it was extremely important to me to find an immediate solution for my cracked tooth which happened to be directly in my smile line. Not that I'm vain or anything of that nature, I just didn't want to ruin moments of casual and intimate interactions with strangers, colleagues, family and friends with a visible missing tooth. This was really an epidemic for me - I sing, I speak, I enjoy talking to people, how could I hide an obvious missing tooth. Unsure about a quick solution to remedy a cracked tooth, I decided to visit Poindexter Dental, a dentistry that I've heard about over the years, located minutes away from where my parents and grandparents used to live. Needless to say that my visit to Poindexter Dental preserved my smile! Thanks to Dr. Poindexter, III, my extraction was painless, and the crown replacement appears as natural to my teeth, so much so that even my family couldn't tell which tooth had been replaced. I was able to walk out of Poindexter Dental having had an extraction and a crown done all in the same day. I was very happy to continue business as usual with a confident SMILE! read more

My first visit with Dr.Poindexter was amazing. I thought he was kind and very knowledgeable. My second visit changed my mind completely. Two things. One....I complained about pain on one side of my mouth. He told the tech....if she wants it done...do what she wants. No profeasional advice at all. I guess just another insurance claim. Secondly and more importantly, he speaks to his staff as if they are his subordinates. He speaks to them in a demeaning tone, cutting them off, speaking to them as if he is a dictator. I felt so sorry for his staff while I was there. No matter what your career is, customer service not only extends to his clients, but his employees as well. A lack of respect for the people that help you, shows a lack of respect for everyone. He also was fussing about a lot of politival stuff. All support isn't worthy support. I hope he reads this review and considers his tone and verbiage with his employees. I seen many of them walk away rolling their eyes. read more

After seeing an add while I was online, I scheduled an appointment with Dr. Poindexter. I really wanted to patronize businesses owned by brown-skinned people (people of color), so I was hoping to have a good, if not great experience. I had a cavity that needed immediate attention. I elected to have him fill the cavity and boy, that was a big mistake! Dr. Poindexter was so rough handling my mouth while he was filling my tooth. He tried to drill my tooth without putting numbing medicine, saying the cavity was not close to the nerve. Are you kidding me? He called me "baby" while I was in the chair. How unprofessional. I don't usually write reviews, but I had to write this one so I can save others from the misery I experienced. I was highly disappointed with the service and annoyed that he was a person of color representing us like that. It was a horrible nightmare. read more

I am so grateful to dentist Zeb Poindexter and the office staff. I am from Beaumont, Texas. I went through 8 major surgeries 3 of which required cardioversion. I couldn't eat or drink for 8 months. My teeth which I prided and usually took great care of were burned, cracked and generally looked HORRIBLE! Other dentists in home town was afraid to treat me. When I arrived at Dr Poidexter, he took a thorough exam, xrays and gave me a treatment plan with cost unless something unforeseen delevoped. Through abscesses, root canals, bridges, filling cavities and implants, the physical and emotional support was great. I smile all the time now! Sincerely Billie L Young. (ask to see my before and after pics, I authorize it according to HIPPA law) YOU WONT BELIEVE THE TRANSFORMATION read more

Poindexter Dental - Beginning treatment - Oral Surgeons Near Me - Houston, Texas

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Dr P. and staff are awesome. Equipment is state of the art and up for date. Staff if knowledgeable, friendly, helpful and courteous. Dr. P makes it bearable to take that needle in the mouth lol love this place. read more

So happy my friend introduced me to this little gem yesterday. I called and got a same day appointment. Service was quick, i was in/out and the staff was able to fulfill my request. Thank you for your speedy, effective, great service! Dr.Poindexter comes off very serious, but he's a cool guy! read more

Went yesterday 12/29/2017. This is my new dentist! Kester...Veronica and Chastity are awesome! Dr. Zeb...walks and talks like an esteemed... Confident King! He should! I'm glad I will go into 2018 with the cleaning work they did...Poindexter Dental trumps the fancy..schmancy posh ...dental offices ...in care...expertise... and bed side manners! read more

The ABSOLUTE BEST dental experience I've ever had. This is truly a Houston Gem and I am proud to say I've found a permanent dentist! Dr. Poindexter greeted me at the door and started on me immediately, his staff was very friendly and down to earth. It was a REAL, Home like atmosphere. Not only was it a personable experience but I was informed on the condition of my teeth in words I could comprehend. Needless to say, I didn't feel like just another number. The services are A1 and the prices are very affordable. I wish I would have found them in the beginning of my dental journey. read more

This is the best Dentistry in Houston! I was looking for a dentist to work on this rugged mouth of mine & they worked a miracle! Superb work & great atmosphere & I will definitely continue to be a customer. read more

I really didn't want to give a star at all. First let me first start off by saying that the entire staff is professional and pleasant. Now as far as the dentist Dr. Poindexter or should I say Mr. Poindexter. This man is the most unprofessional, unpleasant, no bedside manner having doctor that I have ever encountered. Today was my first and last time at this establishment. I traveled from Cypress to the HOOD of South Park to support a black business and was treated so poorly that it was unbelievable. I kept my composure because I felt myself about to read this man his rights. Just the arrogance he carried was nothing I've ever seen before. I feel so sorry for his staff, he couldn't concentrate on my service because he was too busy barking orders at his workers. He wants to be the dentist, hygienist and the front desk worker. I tried to support my people but my people failed me today. Now I have to spend my money with the "others" because they treated me with dignity and respect... Do Better Mr. Poindexter because a doctor is too good of a prefix for you. read more

Just finished my appointment today and got my mouth guard. Dr. Pointdexter made it affordable for my budget and the guard fits way better than the one I got online years ago. Love this office and because their office is so clean I had no qualms about going there this week. Staff is great too. read more

Trying to catch up on health appointments for my octogenarian mother in the wake of COVID. I try to support black owned businesses, but the head dentist's bedside manner was horrible. I did not voice my opinion to my mother, but after she got home and read over the office policies (they charge you a penalty for everything) - she told me she did not want to go back. So, I reached out to the office via email to request that they not submit the treatment paperwork to her insurance provider, since my mother was not coming back to them for treatment. I also followed up by phone THE SAME DAY and spoke to Yulonda who said they would not send the paperwork. Well, over a month later we learn that THE PAPERWORK WAS SENT. The insurance company of course has DENIED the proposed treatment - if you know ANYTHING about dealing with health insurance companies, you know that you must be involved and advocate for the treatment throughout the process to have a chance of "approval." However, this is not an option anymore because they LIED to us about the paperwork and never bothered to respond to our email. At this point, we will have to wait until 2022 (new plan year) to seek treatment for my mother. Poindexter Dental fails epically at Customer Service 101 -- I am guessing they will try to hold my mother's dental records hostage as well. read more

I was referred to Poindexter by a friend who went and had a tooth extracted. I've been dealing with a major toothache on and off for a couple years and this time it seemed like the pain wouldn't let up so I made an appt. By the time by appt came my tooth was feeling much better. When I walked in I was greeted by the staff and Mr. Poindexter. I had some forms to fill out and before I was done I was called to the back for X-rays. I had to have an emergency surgery and man oh man I was terrified but he took really good care of me including the Hygienist. They did a deep cleaning and had to remove my tooth and abscess. When I left I was in so much pain but everything healed well and I didn't have any issues. I have a follow up soon and I have to get the rest of my deep cleaning done and the sutures removed along with a root canal! Yikes! It's affordable! As far as Poindexter he's very serious, assertive, and firm when it comes to his work. He plays no games! Lol! He's a great dentist and I'm glad he was a surgeon as well! Thank goodness I found a good BLACK dentist! He definitely has a new client! read more

Poindexter dental has been good to me. I have always been afraid of the dentist since I was a little girl. When I first went into his office I was scared but to my surprise I felt not one bit of pain. He saved me from periodontal disease and my teeth are as straight as can be. He even worked with me when I was behind on payments for my braces. He is a great dentist and his staff is too. I absolutely love barry he is really good at what he does as well.... read more

Poindexter Dental - Beautiful teeth... - Oral Surgeons Near Me - Houston, Texas

There are so many great things that I can say about Poindexter Dental!! I have been a patient for a few years and I don't plan on putting my dental health in any other hands but Poindexter Dental. I have to be honest growing up there have always been a fear for me visiting the dentist!! I mean who can blame me, I love candy lol. But, Poindexter Dental and Associates always give their patients and I exceptional care from customer service on down to extensive dental work. Trust me I'm a witness to this. Lol. I have had two crowns, and extraction, and extensive dental cleanings. My last visit of completing a root canal, I didn't even have to have any anesthesia, it was painless. Dr. Poindexter III and his team is convenient, professional, and have proving time after time that they are the best in all you dental care needs!! Not to mention they are affordable, been in business over 60 years, and located in the heart of Sunnyside. You won't regret your visit, trust me. read more

The front staff at Poindexter Dental are extremely helpful and genuinely nice. However. Dr. Poindexter himself chairside manner is simply non existent at times. He is very arrogant plus egoistical and he lacks the ability to speak with staff and some customers with general courtesy and respect. I have had to have him to revisit him to correct jobs that were not acutally done right the first time. I will not be visiting him again. I would only recommend him if you without transportation and all of the other dentists in Houston are closed and you are in pain. read more

Let me tell y'all the truth cuz the people that's doin these reviews r the people that Poindexter hound about doing him a good review cuz he knows his service is horrible and not even worth one damn star...... I'm not telling no lies for him or anybody else... Dr. Poindexter is by far the most rudest dentist you will ever come across in the city of Houston and this is the truth so help me God...Now I'm not gonna lie.. when you enter the place the ladies and other guys that work there, will greet u with the most welcoming warming spirit because they genuinely are really sweet people, all of them that I can say especially the lady with the short blond hair, you will love her,, but once u meet him it's hell on wheels... He is a very aggressive mean spirited man with a smart ass mouth that will make u go off if you're not one to feel being bullied or pushed.. I jus literally went to this man yesterday, I told him I only wanted one implant done on my back right tooth, he told me I needed 2implants... I told him But Poindexter I don't have money for 2, he ignored me and told his workers to write up the paperwork for 2implants... I told his worker "Sir I only want one implant could u please do the paperwork for one" and the nice guy did just that and gave me the estimate and I was ready to pay immediately.. Then I paused and I said "Wait is he gonna have a problem with doing one implant instead of 2" and the Hispanic lady worker said "Don't pay him no mind long as you're happy so are we".... but something still told me to wait and as Poindexter was coming down the hall I stopped him and said "Poindexter I'm gonna pay for the one implant is that ok" He told me "No sir I will not do it if it's not the two, either two or none" I said " but sir I don't have money for two" and he said "Well I can refer u to another friend of mine that does good work" and I said " seriously ur gonna deny me service because I don't have money for 2 implants" and he said "Well you should save up to Get two " and patted me in my back... and said "That is very unprofessional I've never heard a dentist deny someone service because they don't have money to get what u want them to do" and he said "Well that's Y they made more than one dentist" ... even his workers were whispering " we're so sorry" This man is horrible horrible horrible. That's y if you ever ask people about him they all say the same thing, that he talks craxy to you and is extremely rude and unprofessional..Go at your own risk this one star is too much... if you got any sense stay away and pray those other workers get away from there cuz even they get treated horribly!! This is y we can't support black businesses cuz our own people be the worst to deal with! Rot in hell Poindexter I shoulda never went to you in the first damn place! A mess!! read more

This is a great dentist office an d the staff is very knowledgeable and kind. Doctor Poindexter is smart and intelligent and after I had my wisdom teeth removed they made sure to call me every day to check on me. read more

I went to support Black business, I stay because his work is phenomenal! Love my smile and Poindexter Dental! OBTW, Can you tell which one is "NOT" my tooth? read more