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    Polar Pool Pros

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    10 months ago

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    North Texas Pool Service - Clean pool

    North Texas Pool Service

    (12 reviews)

    Appreciate David coming out, even if it was ultimately to tell me I needed someone else's help. He…read moredidn't overcharge for a service trip, which I appreciated.

    So at first when we start. Service was ok. David come first…read moretime and explain a bit about the pool and the system. It was the first time I owned a pool. So I didn't know much. Then we got the big dallas storm. Take David something like 4 months to repair the manifold for the hot tub. So I was not able to use it for 4/5 months. But I totally understand. It was short on any supplies all over. So I can't blame him. How ever ever sense then. The service was not good. I don't know if it's something to do with where we located in Richardson. Or maybe my pool was a big and he didn't overcharge. I have no idea. But service was not good. The guy he send will come few min. Clean a bit. And run away. The pool was always dirty. And yellow on the ground. So many times I find my self going in to brash and clean. So many times. Every time I have an issue. I will let the service guy know. But he would never transfer that forward. Then I will have to text David and that take another week or two before maybe it's get taking care off. His guy will never basically check to make sure everything work. Or any leak. Will come. A bit Cleaniny. Some chemicals and run away. The pool lights never work. He never cared. The pool have a leak for months before I notice my water bill is high. The pool system was beeping for months before finally David was able to come take care of it. For months I will seat and watch a movie and the system will keep beeping. Not good service. For 4 months or so I inform David. That one of those things on the ground are cloth I have asked is your guy suppose to clean it ? His answer was yes. I was watching it. 3/4 months after. He still didn't clean it. I have pic to approve. I have sold the house lately. So I am glad I don't have to deal with it. But soon will build a new pool in my new house. I doubt it I will use north Texas pool again. I don't mind to pay a bit more but enjoy my pool. I did transfer the new owner david number if he want to use him. But just to be nice. I have a mix feeling about the service.

    America's Swimming Pool

    America's Swimming Pool

    (34 reviews)

    North Dallas

    I contacted ASP twice on April 6th. 1st The central…read moreanswering service was less than friendly. (Personally I don't care to speak to Answering Services) To me answering services don't care for giving "customer service." And frankly I was uncomfortable in that my message would not be passed on. At that point I called Cathy that I've spoken to numerous times over the years and she has always been very friendly, polite and helpful. (I believe the numbers I have for her are her cell or home number) I felt confident my message would be passed on for my remolding project. To this day May 19th I have not received a call to schedule an appointment. It's great companies are busy and their business is good for them but a courtesy call would have been nice. I have used ASP numerous times over the last 10 years for our pool repairs. I'm gathering customer loyalty is not important in these times. Unfortunately I have had to start a new relationship.

    What a home run of a company to update/repair your pool! From a proposal itemizing options to a…read moreshowroom with all the selections/previous installs to executing the work - this company delivers! Darren presented all of our options with itemized pricing allowing our family great choices and the update we wanted. Matthew as the project manager was always providing texted updates of what was complete and what was next. He was knowledgeable on all the facets of the project providing timelines of what ASP and we needed to do to start enjoying our pool. Ryan completed the start-up and sent us daily reports. The only thing we lack now with our pool is warm weather! Thank you ASP for a great job! Well worth the investment.

    Polar Pool Pros - poolcleaners - Updated May 2026

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