I've been coming here for 10 years and my nails always turn out great. I get compliments all the time. All the nail technicians are knowledgeable and friendly, and the owners run a professional nail salon. read more

Absolutely the worst customer service ever. I was in a few months ago and was completely disappointed with the services provided. I went on Google and left a very accurate and honest review regarding the nail tech and treatment of management at the time. Decided to give them another shot only becuase of price and convience. Had a wonderful experience with Joanne the owner and a different nail tech. Owner explained to me to come back and gave Me the name of the tech for future visits. I did return again about a month later, walked in for a pedicure and asked for the tech I had for my last visit. Monica the owners daughter then asked me if she could speak to me outside after confirming my name. I walked outside and then was very rudely confronted and asked to remove my Google review, to which I replied that it was an honest review of my experience and how I felt her confronting me and basically demanding I take it down was incredibly disrespectful and unprofessional, she continued screaming at me... even as I walked to my car across the parking lot. Asking me why I continued to return if I had such a bad experience. Now theres at least 20 employees there and turn over is ridiculous. So my ONE Google review of 1 employee and the manager who I described as unprofessional and literally running customers out the door, was in fact accurate. The same manager who I spoke about, is the exact girl who threw a toddler tantrum and proceeded to scream outside of her place of business for at least 5 mins while I walked to my car and pulled away. Very unhinged. I will continue to share my experience. As someone whose beeen working in the beauty industry for over 15 years... I can not fathom treating a client this way. ESPECIALLY ONE WHO DECIDED TO GIVE ANOTHER CHANCE AFTER A BAD EXPERIENCE. ONLY TO BE GIVEN AN EVEN MORE HORRIFIC AND DISTURBING ENCOUNTER. AVOID THIS PLACE AT ALL COSTS. THERE ARE PLENTY OF OTHER HIGH QUALITY NAIL SALONS WHO HAVE PROFESSIONALS RUNNING THEM. read more

*pictures from morning after service. I WAS going in once a month to get my feet done with no problems, my last service, my nail tech and I got to talking, and she convinced me to give them a chance to do my hands, I came in after work one night, and I'll be honest I did not check their hours, but was checked in with an of corse no problem! and never told anything, there will also several other customers In The store. After I sat down and put my feet in the water, I told my nail tech I wanted a paraffin wax, she looked upset.. I said is that okay? and said well we're closing soon.. to which I apologized, informed her I was not aware, told her we could do a basic service tonight and I would just come back tomorrow. She said no we'll do you tonight.. and then they proceeded to bring a tall table over to the foot bath, and start my hands as well.. cool.. your closing I understand. She then several more times, commented how they were closing.. while I several times commented, that I was trying to relax during my service that I would come back tomorrow. I was not given any lotion. My cuticles were not cut, and the rest I feel speaks for itself. I'm not going post pictures of my feet. But the color there was also uneven and blotchy, and it did not look good, and two of my toes were bleeding. read more

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I have been coming here for almost 10 years and it's the best! Everyone is so friendly, I love both the managers as they are always so friendly and welcoming! I get a pedicure with the cucumber deluxe massage and it's so relaxing!! 10/10 experience every time!!! read more

Polished Lounge - Pedicure with Deluxe Massage ‍ - Nail Salons Near Me - Orland Hills, Illinois

Had a regular polish (not gel) french manicure and regular pedicure 1 day before leaving on vacation. Very disappointed in quality!!!!! The 2nd day 9 out of 10 nails were chipped, which is very noticeable with a French manicure. I did no dishes, cleaning, etc after getting the manicure. Only lasted 1.5 days. read more

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Everything. They are attentive and know their stuff. Monica is a sweetheart. Highly recommend.

theres never been an issue with their service, however at my last visit the owner was rude at the end. I was a walk-in for mani/pedi. During pedi something came up that I was no longer able to get the mani. The tech finished and walked me over to the drying area when the owner said something about the mani. The tech responded just the same time as I did. That I was canceling the mani due to something came up... the owner was not happy. she didn't acknowledge me afterwards... she then spoke in her native language w the technician. read more

I have been a customer for many many years! They welcome you as if you were part of the family. Everyone knows my name and they are all friendly and welcoming. Great mani/pedi and waxing services. One of the best in the area and better pricing. Monica and her mom Joanna are amazing business owners! read more

They are very rude unprofessional. The lady that did my nails got my nails bleeding and it's been a week and they still didn't heal. They also aren't straight forward about their prices they tell you a price then add stuff without telling you it's an extra charge. Regardless of everything they are very rude and mean. read more

This experience was awful. The nail tech really hurt my nails when taking off the old polish

Soooo I usually go to this nail shop to get a pedicure, and they usually will greet me and ask what services do I need. Ok, cool. So this time I decided to go get my usual pedicure and the older lady who is normally there to greet her guest wasn't there at the time. I walk in, the ladies who work in there looked me dead in my face and didn't open their mouth to me AT ALL! Not one, "Hi, how are you?" Or "Someone will be able to assist you a few" , ABSOLUTELY NOTHING! I was VERY offended because this is not my first time getting services from them, but after that encounter I will never ever spend my money to support a business who clearly pick and choose who they will acknowledge. To be honest it's not like they do the "best" work anyways but they're pretty affordable with their prices, that's mainly why I would go there. The older lady that's normally there is cool, but those other WITCHES that work there really need to get some professionalism or they're gonna run all of her customer away. Butttt this customer will not be returning! read more

I got a manicure and pedicure. The staff was nice and accommodating. I got a design too which was cute. The prices are amazing! Use cash. I hope I found my forever nail place! read more

Polished Lounge - Nail Salons Near Me - Orland Hills, Illinois

Came here twice and they did an awesome job. I absolutely loved my blue/purple chrome nails. They charge $35 for a fill in with the chrome nail polish. These nails are my favorite nails I have ever had. The younger guy at the door who greets you is also very very friendly. The place is clean. Bring cash, they charge a couple dollars more to use a debit or credit card read more

Polished Lounge - Nail Salons Near Me - Orland Hills, Illinois

My mom got an infection on her toe from a pedicure. Also not all the chaira work as there are blown circuits. Leg massage is minimum $7 more so don't let the price fool you by comparison. Save your money and save yourself trip to urgent care. read more

I love Polished Lounge, My Husband and I come along with our daughter and granddaughter. I love their service and sometimes there is an English barrier but if you talk to the daughter and the mother who I know is the owner, they will make sure that everything goes well for you. I love customer service, and they are just great people. I love their prices as well, I don't have any complaints but I have much love for them , they are fast, courteous, and professional. read more

Polished Lounge - Nail Salons Near Me - Orland Hills, Illinois

I walked in at 11:00 for a fill in and no chip, was done in 30 min, and my nails look great! Also, can't beat their prices and customer service. Def found my new nail place! read more

Polished Lounge - Nail Salons Near Me - Orland Hills, Illinois

Never had worse service at a salon. They didn't file my nails, left a ton of dead skin on my feet, and the entire place was FILTHY. And if you want a massage with your pedicure that costs extra. Never been more disgusted in my life. Save yourself the stress. read more

Pedicure is $20 until Feb 2023, they were super fast, but got the job done. They don't massage much, unless you pay extra which is totally fine with me because I just want the pedi to get cleaned up. So if you are looking for a quick clean up this is for you if you want more of a luxury day then pay more for it haha! My guy did a great job thanks polished lounge! read more

Polished Lounge - Nail Salons Near Me - Orland Hills, Illinois

I was Leary upon entering. It's disorganized and not clean enough for me. I Went in with an appointment. They had me sit in water for ten minutes.(I'm glad actually) because I ended up leaving after seeing how unkept the place is. read more

Had a great visit today and a beautiful pedicure. Quality work and lots of attention for a great price. I will be back

I have had wonderful service here! Monica is very attentive and kind and the team does an outstanding job with their manicures and pedicures - always so relaxing. read more

I was charged $85 for short almond French acrylic nails, overpriced. I originally asked for dip powder nails and the next salon (Signature nails) said they we're definitely not dip powder. I am very upset because I didn't get what I asked for instead I was lied to. On top of that I paid way too much for short nails for that price I usually get long nails. read more

One of my favorite salons for a pedicure! Very nice, friendly atmosphere and pedicures are not rushed like other places. It a bit of a drive for me but I don't mind driving because I know, I'll get a quality pedicure done there. Highly recommend them! read more

Went here for the first time and I'll be back! Can't beat the price and the service is pretty good. I got a pedicure and did an add on service that included a foot massage and the service was great! I've paid way more at other salons and left not nearly as happy. Yes place is not fancy and posh looking but I'm paying for the service and not the aesthetics. read more

If I could give no stars I most certainly would. I came here on my birthday November 29 and got a pedicure and a no chip manicure. By November 30, BOTH my pointer fingers no chip had chipped off and by December 10 ALL of my no chip was GONE. I though no chip lasted at least 14 days, guess I was wrong. I will NOT be back, shame on you Polished Lounge for such inferior work/products. The staff is friendly, they don't speak a lot of English and the manager/owner had to do a lot of translation for a few of the clients, when they wanted the nail technician to do something to their nails. read more

Went in a couple of days ago to get a gel no chip. After one day my nails started to chip. I paid over 30 dollars for this, not worth it. Never going back. read more

Terribly rude technicians who try to shame customers for having calloused feet. The one tech I've seen repeatedly do this on 3 occasions. It' wasn't even me and I felt so bad for the person. Angry and takes it out on her customers! Don't recommend!!! I've given them a few chances for their low prices, but bad experience after bad read more

AMAZING!!!!!!!! I can't say enough good things about this nail salon. The staff is all so nice, friendly, and welcoming. I came in really stressed after a long day & they treated me so well. I got a pedicure and dip nails. The girl who did my nails (Ping) was SO good. I showed her an inspiration picture and she did EXACTLY that!!! Every time I come here, I am even more impressed with the friendliness and services. Thank you!!! read more

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I was referred here by one of my friends who had previously came here for a no chip mani/pedi $35 special. Seemed a bit sketchy walking in but still decided to give it a try yesterday with one of my friends. It wasn't much of a wait, we picked our color and then sat down to get our gel sets that we currently already had to be filed down before we had our manicure ($5 extra for this service.) We were sat for our pedicure while our nails soaked in acetone. My nail lady was nice but made me change my color because she didn't like the color I had picked. Picked a new color. During my pedicure she asked if I wanted a hot stone massage or any other service added to my pedi for $6+ extra. I replied with no and she seemed pretty upset about it. Pedi was done. On to nails, she was filing down my nails with a drill when she was too busy talking and scraped my actual skin on the side of my finger. I didn't bleed but it sting a bit. She apologized and I didn't make much of a big deal since I guess mistakes happen and she was a nice lady. The owner or manager I believe was an actual sweet heart and was really nice and helpful. I would give this place another try if I had a different nail lady. Other than the fact she was upset i didn't want an added service or the fact that she wasn't paying attention and was looking around while drilling my nails.. I still tipped 15%. This place has potential. read more

Polished Lounge - No chip manicure and pedicure winter special, $35. - Nail Salons Near Me - Orland Hills, Illinois

This place is absolutely terrible. The technicians are rude, the place is filthy, and my nails turned out horrible. When I asked my technician to fix a spot that she smeared while grabbing my hand she rolled her eyes and started speaking another language to the technician next to us and they both gave me dirty looks. Finally, After several rude instances I asked to speak with the manager and she forcefully grabs my hand and says "you don't need to talk to my boss I fix it". Never again will I step foot in such an unprofessional filthy establishment. read more

I've been here a number of times and am mainly rating low because of the inconsistencies. Sometimes the customer service is ok and sometimes it's not as friendly. Some of the nail techs are experienced and some are not. Facility is not very clean and I have yet to see them bring out freshly sterilized tools. There are lots of gel color varieties! My no chip gel manicure has only lasted 3-5 days at best before it's either lifting or chipping. Gel polish was always applied too thick. My most recent visit, I took advantage of the $15 pedicure. The saying goes, "you get what you pay for." This particular time led me to the conclusion to not return. The pedicure was awful. The tech barely trimmed my cuticles and exfoliated my feet. The polish was lumpy, thick, and some toenails weren't even fully painted. The tech also got polish on my sandals and I had to point it out to her. She then wiped it with acetone and it removed some of the material from my shoe. Also be sure to bring cash or you will get charged an additional $2 for use of your debit/credit card. Other places have slightly higher costs but it's well worth it to try your luck elsewhere. read more

Massage was great honey milk sea salt $10.. Friendly staff member the guy the owner very personable.. $15 pedi.. NOT bad I just have a thing 4 my cuticles n the bottom of my feet.. I think u should go over the cuticles at least twice... N w/o the blade on my feet the pumice stone should be used more and I shouldve soaked with some sort of foot scrub on my feet .. I just did the bottom once I got home.. Ill most def go back but wish they listen when I say no blade meaning scrubbing is required with foot soak n to buff my nails n shape them .. I shapped myself bc I like a square squoval look I like all my toes to be shaped not just my big toe n tap the foot with the nail file no do as if these are tiny fingers treat them the same as u would my hands read more

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I've been coming here for 2 years +. You have to discover who's a good nail tech and who's bad. I recommend Kelly or Nancy! They're the best and they will make your money worth it. This is a cheaper nail salon that I go to but I promise you they will not disappoint. I only have a few problems with this nail salon and that's why I'm giving it four stars. 1) They will charge you $2 additional if you're using credit card/debit. The owner doesn't usually charge me but if her daughter or son is working they will. 2) One of the massage chairs are broken--and have been broken for months. Looks like they're not going to fix it anytime soon. 3) This place needs some deep cleaning! Not only that but a new paint job, new chairs new everything. I think that'll bring in more business. It looks really old and run down. 4) Sometimes I wonder how sanitary this place really is, generally the whole store looks dirty. read more

Love this nail shop.. I have been coming here for 6 months now.. I love the staff there! Every time I come in I'm never disappointed.. now they can get a little crowded but they try to service everyone in a timely fashion. Also they do have great deals during the week for pedicures and no chip fill in! read more

Polished Lounge - My wonderful nails - Nail Salons Near Me - Orland Hills, Illinois

Went to get an overlay 4 days later cracking and peeling money down the drain. Sloppy polish job just terrible! I will never go back and will tell everyone I know to stay away! read more

This Polished Lounge has new owners. It is not fancy inside at the moment, but the quality is great, and the prices are even better! You can get a pedicure for $15. Sophia did my nails, and they turned out perfect. Super Square and thin, just like I like them. It looks like they are doing some renovations, so the decor needs some work but the manager Joanne is super friendly and they have an unlimited amount of gel colors! I'll be going back. Look for their Groupon and give it a shot! read more

Best pedicure by Lily! She really took her time and did a perfect job! They also have really great deals, $38 for a no chip mani and regular pedi! Can't beat the price for such great quality! read more

Great prices and the customer service is wonderful! They do do all the fancy nails but for the prices you can't beat it !

The staff is VERY unprofessional. I came in to fix a broke nail and to get a fill in. I had came in here a few weeks prior and got them done by one of their other nail techs. That time I did not receive what I asked for but didn't push it because I needed them done for an event. This time I came in and the experience was the same. The nail technician who worked on my nails was passive aggressive when I asked for a specific shape and color. She told me it couldn't be done because my nails were to thick? I was dumbfounded and didn't say much about it. Then the color I chose didn't "work" because it was too light on the color that she didn't take off so I asked for black instead just to get out of there. They were so rude about the color change. She then proceeded to walk away at times and answer her phone while working on my nails and didn't say anything. They are EXTREMELY unsanitary and use the same stuff from prior clients. At the end, it blew my mind that with how they treated me they would even think to ask if I wanted a pedicure... NO THANK YOU. read more

this joint was extremely rude to my friend and I. We waited 30 minutes just to have them let others who came in after us go before. Not only only did we have an appointment, but the others were walk-ins! I am devastated about my time spent here. This was my first, and last experience here. read more