The food is good, the service is good enough. My main problem is that there is a sewage smell coming from the dining area and let's really say this as a fact.....no one likes the smell of sewage while eating. read more

The campero fried sandwich was great! Yucca fries were pretty good. Mash potatoes definitely tasted like powder :( read more

Pollo Campero - Mash Mashed Potatoes with Gravy - Latin American Near Me - Takoma Park, Maryland

So, I reached out to."Rebecca K" via email and called the restaurant so they can rectify my visit and still no replies. Its been almost 2 weeks. Its evident that when managers or their PR staff responds to our reviews is basically a publicity stunt to show potential customers that they actually care when really the dont. Avoid, all Pollo Camperos. read more

I haven't had chciekn campero in a very long time and today was was just the right day for me to try it since i didnt like in the past The ordering was pretty fast and the food was served to our table pretty fast which i think was good. Also for my taste then checken was a little but dry and over fried( refried) but thats me i love my checken juicy not crispy again its me. The restaurent was clean and the staff are pretty friendly and nice.. read more

Pollo Campero - The interior - Latin American Near Me - Takoma Park, Maryland

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The food from this location is ass and it feels old as if it was a week old!! Told the employees they just stared and walked away, horrible service. And it stinks inside the location like its coming from the bathroom read more

For some reason every time I eat here I get sick, I've been to another pollo campero locations and never had any issues, don't know what kind or how they prep their food at this location It used to be a sewer smell all the time, haven't been there in a while, hopefully they have fixed Plus customers service is the worse, I wish they train their staff or hired people who enjoys working not to be there just to get a paycheck! The location at pg mall is great, I have eaten here several times and no problems at all read more

Spacious restaurant, however due to COVID we can't sit inside. Staff is courteous, fast and nice.. chicken is always flavorful! read more

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Poor fucking service don't waste your money and time they didn't even mean serve me because I had an old $20 bill

Poor services!. Don't waste your money and time with this Spanish Latino or Salvadorian mess service. I when last night with my family and they charge me almost $65 just 20 for pieces of regular chicken without breast. Also they never have chicken breast all the time. In addition Claudia the cashier she was very rude with me. I don't think that is the correct aptitude to treat a costumer. I will never go back to that place read more

Worse service ever , ordered through Uber eats and they sent part of the order , when I called them , they didn't even apologize , just said call Uber , food was cold and looked like horrible , I just threw it away .. read more

This place is amazing. From the moment you walk in the restaurant you are overwhelmed by a sense of warmth and welcome. The staff here are professional, courteous, and provide you great customer service. This place has been recently renovated and looks amazing. Their citrus grilled chicken is amazing and a must have. Definitely stop by and give this place a try. read more

Pollo Campero - It was that good - Latin American Near Me - Takoma Park, Maryland

2 stars bc the actual food is great. Customer service is awful. I went to the drive thru yesterday and tried to order the "Chepe special" and the cashier told me that the promotion is over. I ordered my food and after doing a bit of research and hearing the commercial on the radio(elzol) I found out the promotion is still happening. This isn't the first time I got to a pollo campero and a cashier either doesn't know about the promo and just tells me it's over. Why are you advertising a promotion and not honoring when I go to your restaurant? It is very disappointing. The lack of communication in this establishment is clear and should be fixed. Promotions should help your business grow but how is that going to happen when the people at the stores are the ones dropping the ball? I want to get a refund but I know going into the store and trying to get that will be like pulling teeth bc their customer service isn't great. read more

The cashier greets me with a smile and asked me something in Spanish, in which I politely told I did not speak it. She smiled again and apologized. The manager came over and handed me a coupon. I appreciate a manger who really care for heir restaurant guests. She was going to every single table and checking on their meal. This lady sure loves what she does. She cane to my table and suggested me a mango drink which was delicious. The chicken bowl I orders was fresh and tasty. I felt very welcomed. Overall my experience was great, Definitely will be back. read more

I was waiting for my food for more than an hour to receive my completely burned plantain, and only one dinner rolls ... I do not understand how they were able to send the plantain in that state, I had to throw them away ... im so frustrated read more

Pollo Campero - Estuve esperando mi orden por más de una hora para recibir esto, literal, estaban quemados, tuve que tirarlos a la basura... - Latin American Near Me - Takoma Park, Maryland

Hello I am reaching out about a problem I had with a cashier this afternoon at 7:40pm . I purchased 4 drinks and accidentally dropped one of the cups because of the way she stocked the cups together and when I asked her to give me another cup and explained her the situation she was charging me $4 to replace me the cup . She was very rude I asked to speak to the manager to confirm such policy . Later on I was getting my drink & heard another employee saying rude comments about me to another employee. they were very rude , unprofessional. I felt harassed by the staff of this restaurant . I am thinking about taking this matter further. read more

3 months ago I visited this pollo Campero not once but twice. And both times I was given the most shitty customer service. I don't even have to write this review, you can literally go any day and experience it first hand yourself. The on boarding training for this location is such a joke that I was so disgusted when after repeating my 2 experiences with 3 higher ups, their way of resolving my issue was by providing me a meal voucher with a small side and no drink. And to add insult to injury it was for 2 people and my issue was about 6 people both times. Don't get me wrong, it's not like I wanted the free meal but the solution compared to the problem was just really half assed. AND THEY WANTED ME TO COME BACK TO THAT LOCATION AND BE SERVED!! read more

Guatemalan chicken? Si. It became so popular in El Salvador that one store grew to world wide proportions, including ten in the DMV, It's deeply marinated, then either grilled or the original fried, with a crust that's crunchy but not overloaded with breading and overwhelming seasoning. Service is a bit of a hybrid - you order and pay at the counter and are given a number on a stand, then moments later a runner delivers the goodies. The sides stand out too - al dente sweet fried plantains and the best black beans I've had around here since Casa Baez closed in the 70's. When I complimented the manager on them, he told me their signature pinto beans were even better. Next time. Latino beverages such and horchata and tamarind are available as well the the expected soda fountain. And the quatro leches desert will addict anyone with a sweet tooth. Negatives? Expect a line at mealtime or when a futbol game is on TV. Ole! read more

I went to the Campero in Manassas VA once, and it was horrible, but this time I went to the one in Takoma Park MD, and it was great. I believe it depends at the time of the day when you do who knows. read more

The food is really good, especially the chicken, seasoned well and fried hard. The sides aren't anything to write home about I've only tried the fries, hoping to try the plantains in the future. Looking forward to giving their bowl a try also. The guava juice was spectacular. Only complaints are their staff seems almost annoyed at non-Spanish speakers, as though it's an inconvenience for them to have to take your order in English. Also the number of beggars loitering inside asking for money & food was extremely uncomfortable. I watched one man literally watch a couple eat and all but reached into their plates asking for whatever they possibly wouldn't finished. read more

Probably one of the best latin chicky you will ever have. I first heard of Campero from a Salvadorenan friend who always commented of the many latinos bringing into the airplanes ridiculous amounts of chicken on board and having the plane smell like the chicken. Well, when the first campero opened close to 7 Corners VA, (where there is a high population of latinos), the lines were so long for weeks that I waited a couple of months to go and check the place out. At last I was hooked!! I must say Popeyes, KFC do not compare. It is definitively better if eaten hot in the establishment!! read more

Worse service ever , they took over 45 minutes to bring 2 pieces of chicken to my table, that I paid almost $13.00 . definitely I'm not coming back again . read more

Arrived at 9:27 PM and was turned away, although there were people still in the lobby eating and one person with a laptop out, they said they closed the lobby at 9 pm. Their website as well as their signage on the windows and doors say 10 pm. The person said that's only for drive-thru. Beware, if looking for a late dinner... Do not come here. Or come expecting to go home and eat. read more

This place is bomb. Best beans i have ever tasted in my life ("campero beans") and the fried chicken is unreal. Basically a latin version of popeyes. If you get some sauce from don pollo or chicken rico nearby and dip campero chicken in it you will experience a chicken orgasm. Kind of expensive considering you gotta get at least a half chicken. Its too damn addictive to order anything less. Also tough ordering in english sometimes. doesn't matter, chicken and beans are too damn good to not give the place 5 stars. read more

really bad customer servic, the workers are rude as hell, I was trying to order my food, and I couldn't even finished ordering because they told that's it your order is ready, so we drove to the window and told her I wasent done ordering and the lady answer me back with the rude is way ever. horrible place to come eat at. read more

Good afternoon , I'm reaching out due to my experience with a cashier at your store today . I went to you guys today and I tried to pay with Apple Pay so I had to pull my mask down to unlock my iPhone , Gladys gave me a very nasty stare and told me to put my mask back on which I completely understand but I pulled it down for a half a second , she proceeded to advise you didn't accept Apple Pay so I was looking for another form of payment and she raised her voice aggressively asked me to move to the side bc she needed to help other customers ; which again I understand but this woman is going to cause you to lose customers for the way she approaches customers ; there is a way you handle people and a way you say things . I think that if you don't have the patience to deal with people all day then you obviously shouldn't be at the register up front . I hope who ever the manager is has a talk with Gladys and this isn't repeated with another person you never know what kind of day a person is having and some times a smile can go a long way. read more

I'm giving it an automatic one star never got to order here because someone cut in line and never apologized and the employees didn't care. Never again! read more

The chicken was very delicious. It's honestly the best compared to other Pollo Campero's in the area. But the customer service was TRASH!! I had a horrible experience with the cashier in the drive thru. And this is not the first time this happens, every time I visit this location I end up getting into it with the ladies at the drive thru. They are rude and lack customer service skills. Every time she would ask me what I would like, she would cut me off mid sentence to talk to someone else. She got my order wrong so I asked her to please listen to me instead of talking to others, I repeated my order AGAIN for the 3rd time. At this point I didn't trust her with my order so I asked her to please read it back to me and she was extremely rude and unprofessional. I spoke with the manager who was lovely and listened to my concerns. But a discount doesn't change my experience I will NEVER visit this location again. All the staff need retraining ASAP! I suggest y'all save yourself the drama and visit another location instead! read more

Yummy cheap eats in a strip mall environment. Just what you'd expect. Wish they were spicier. read more

Oh, lawd. Homeboy had been telling me that this is the best fast food fried chicken he's ever had, and that I had to try it. I listened to him rave about it for an entire year, and rant about how in San Francisco, there is a dearth of decent fried chicken. Finally, I visited him in Maryland, and he ordered the 20-piece bucket of fried chicken. Of course, I thought he was being ridiculous and was ordering waaaay too much food. And then we each ate 6 or 7 pieces of chicken, which should tell you that it kind of kicked ass... I am disgusting and gluttonous, but at least that was pretty much ALL I ate that day. read more

I have no idea what u all talk about....there is no comparison with Pollo campero here and the Central America version....this is not good and coleslaw is not even close to what it is served in our countries. But I understand that you guys only have much reference to what u have eaten here in this country and probably just a few times if u ever had the chance to go to CA....but me I've lived there all my life and after I tried this Pollo campero here (witch believe me when I say that I was soooooo excited) I just got a huge disappointment and thought of how much of a bad name this company is getting here with the food they sell ....this place has just become generic to me just like any other big chain restaurant read more

This the worst pollo campero ever chicken not even hot I asked for bread and they not have any I ask if they would make more they said no nothing was good. read more

I have a very bad experience in that place, I sent a compliant by www.pollocampero.com and they never answer to me. I don't visit again this place, very bad costumer service. read more

This Pollo Campero never fails me, customer service is great, everyone including the drive through is super nice and friendly. I always get my food fast and if there is something missing, they apologize and bring to the table. For catering they are super informative and help you with how much you should buy or will need, have done catering about 4 times with this location! read more

Can't get carry out / drive through chicken like this anywhere else. The grilled chicken is bursting with flavor. First time. But love it.

Pollo Campero is a fast food place that serves some decent food at cheap prices. My husband had Campero beans with an empanada while I had chicken nuggets (shared with my husband), plantains, yucca fries, tres leches cake, and a Jamaica chilled hibiscus drink. I only took a few bites of the tres leches cake (due to being pretty full) and my only taste caveat was with the plantains (ended up not eating those as well). However, I enjoyed the rest of the food that my husband and I ordered made it worthwhile. read more

It's 2019, and things seem to have improved. Once again, I tested 3 different trips before reviewing, ordering the same items I ordered in 2016 that they always switched up. And guess what? They got it right each time! But I am giving an extra point because I love the new corn salad. And that citrus chicken is really amazing. Good job. Don't go back to the way it was. read more

They remodeled this location recently so it looks very friendly inside. I got the half chicken (2 fried pieces and 1 grilled) special with the plantains and fries. Fries were just fries and plantains were real sweet but the grilled part of the half chicken was the best part. They marinate it with some lime so it's real tangy and juicy. Fried chicken is suppose to be their poster boy although, for me, the grilled chicken really showed up. Still a fast food place so it's a great alternative to other chicken joints. I'm choosing this over Popeyes and KFC. read more

This is a restaurant chain that was started in central america that has come to the area a few years back. Those who try to compare it to kfc o any other fried chicken joint are trying to compare apples to oranges. I know in el salvador (I assume in other central american countries) pollo campero actually is associated with or owns the farms that raises the chickens so you know its fresh. A lot of people actually bring pollo campero food back when they go to el salvador because it is that much better that they prefer to re-heat food from there than buy it here. It sounds crazy but I know people that actually have done that. As for pollo campero... It's greasy but I think good. There are some variants but mainly you choose your chicken meal and depending on the amount you buy you select a number of sides. One of the side options is french fries but I would recommend tradional sides like rice, beans, fried yuca (which is better than french fries), or platanos. Your meal comes with tortillas and you can help yourself to salsa that is set out by the napkins and forks. I would reccomend a maranon or horchata to go along with your meal instead of the normal cola or ice tea products. I must say I have never traveled to a pollo campero in central America so I can't speak from experience but I know a lot of natives from those countries that have very mixed opinions of pollo campero. Many say it sucks here in the U.S. as they say the chicken is much fattier and greasy. Also, they say that the sides are dryer, less flavorful ect. Some of these people simply avoid pollo campero and perfer other chicken joints. (Spanish as well as non such as Popeyes). That all said, this Pollo Campero has survived for many years and everytime I have gone in (which has been numerous times over the years) the restaurant has been relatively busy. This shows that not everyone feels that way. Now I believe the above stated is relavent and worth noting but as for the visitor to Langley Park who feels inclined to give Campero a try I'd say do it. I think many natives of Latin America suffer from the "nothings as good as the origional" outlook on Pollo Campero, similar to how I and others feel that no Ledos pizza ever came close to the origional (was located about a mile away until it was moved). I have tried the locations in Wheaton, Laurel, Columbia Heights, as well as Lake Forest mall in Gaithersburg. I will say Langley Park is the best with Wheaton as a close second. I honestly wouldn't bother with the others. The Megamart, which is generally accepted as the biggest international (mainly Latin American) grocery store chain, from time to time gives out Pollo Campero coupons. The most common is something like 8 pieces of chicken free with the purchase of 2 family sides. This basically equates to half off a 8 piece family combo. Another coupon is for 8 free legs. I'm sure there have been other coupons those are the 2 I have seen. I feel that the quality of food here is sometimes hit or miss. Overall decent but I feel like it was better in it's earlier days. I think 3 stars is fair. I certainly would suggust trying it but I notice I have gone to Pollo Campero less and less over the years. read more

I went here at 9:10pm on a Wednesday and the doors were locked with people inside and the girl who worked there said they were closed! When the website, google and yelp all say close at 10pm. Horrible way to treat customers at a new location. read more

Shockingly poor. The chicken was totally blackened, about an inch and a half of blackened 'crust'. Time was 11:45. Too early for lunch? The bean and rice side had corn that was pocked, too old to serve and they shouldn't have. Until the managers get the message with these things...check your order by opening. We could have refused it had we seen, but driving back even the four blocks was too much trouble and the food was just thrown away----just like the flippin' money. Rotisserie chickens in the grocery store are time stamped. If they don't do it at Pollo, they should, but it was clearly blackened and sickening looking. As with another reviewer, we complained to corporate with no response of any kind....this was for the other location in Wheaton...same 11:45 time frame....the chicken was yesterday's chicken. The stuff is good when it is freshly made, but it does not reheat and these are not reheated prices now are they? When you are seated and they bring something to the table, if it is not hot or not fresh you can call them back, or walk it back to the counter. They think because it is carryout they can get away with something. Won't go to either location again and it's a shame, it had been really good when they first opened. It's not just that the food is not fresh, it is that they have the gall to pass it off like we're not going to notice. read more