for fast food, you can't really go wrong here. it's simple and not a ton of variety on the menu but flavor and price will keep ya coming back. the inside isn't anything spectacular - it's boring and could use a thorough wipe down, but again, it's fast food so low expectations. *shrug* served hot and fresh, my friend and i both got the ropa vieja tropichop with the garlic sauce and hot sauce. read more

Pollo Tropical - menu above ordering counter - Latin American Near Me - Naples, Florida

Despite the prompt delivery of my order, I was perplexed as to why the food was not fresh or met the expected quality standards. Even after encountering disrespect from the cashier and manager, my service there was undeniably disgusting for simply not reheating one of my orders because it was cold after it was given to me. read more

Pollo Tropical - Order of disgusting food - Latin American Near Me - Naples, Florida

The chicken was very, very dry. The rice was overcooked. The entire staff is English challenge and trying to communicate was very difficult. The restaurant is dirty with items laying all over the floor, napkins, straws, etc. for staff members are sitting in the table, relaxing. I would not, recommend this location read more

This is a review on multiple visits to this location. Fried Yucca is one of my favorites at Pollo Tropical. This location over cooks them until they taste like salted river rocks. Also they constantly screw up the orders with items you didn't order and forgetting what you did. Shame. read more

Based on my visit 7/25/25 I am shocked at all the other bad reviews. The chicken was perfectly grilled, my tropichop bowl was made perfectly, sweet plantains are good and the strawberry lemonade is also delicious. It was pricey- around $18 for it all but I was pleasantly surprised and they had me in and out of the drive thru in not even 5 minutes. Will be back to this location for sure. read more

I wa looking for a quick bite to eat on the way back to the hotel and thought this place sounded festive. This review will be noticeably shorter than most I do. While I enjoyed the flavor of the food I couldn't get over how dry the chicken was. Perhaps this is just the way it's supposed to be but when I was speaking toa local the next day, all I had to say was "dry chicken" and he knew exactly where I had eaten. He gave me a couple of recommendations for other local restaurants which I will do the reviews for later today. Stay tuned because they were really good. read more

Pollo Tropical - a plate of food on a tray - Latin American Near Me - Naples, Florida

The female manager Tonight was horribly rude. I get that the place closes at 10 but I got there 9:20 and she has already closed the register, and made me go to the drive thru (walking) to pay. Not being this enough, when the order was ready she gave us everything in boxes and made us leave (she was not nice at all) the only good thing about this place was the other employees tried to make it up to us and were really nice read more

It was mediocre.. I'm sure with the right combinations it'd be alright. The Mac n Cheese was basic but alright

Driving by Pollo Tropical, I tell my sister in law this place rocks! That's all my brother in law had to hear as we swung into the lot. Now it turns into a suck fest. I see at least three workers sitting and enjoying lunch. It's 2pm after the lunch crowd, no big deal. There are people in the back cutting up whole chickens and prepping meals. Where's the cashier? We waited almost 5 minutes before someone came to the register? We place our order and everyone agrees, the food is good. I go to throw out the trash and it's overflowing? I go to wash my hands in the bathroom and it's a mess?? When I walk out, I see everyone sitting around. I said to the group, who's the manager? A guy raises his hand and I tell him the garbage is overflowing, the bathroom needs to be cleaned and no one was at the register when we walked in. He didn't apologize, he said he'll have someone empty the trash. If this was my franchise and had these clowns sitting around lounging?? I'd be pretty pissed. Just passing thru town, I will never be back to this establishment. read more

They do not care or care to know how to do anything correctly. Especially if you order through the drive through. Even if you ask them to do something for you it goes completely ignored. Simple request and they give you attitude to asking and won't do it. Even if you offer to pay for the favor they still dgaf. God forbid you ask for no black beans!!! They can not compute what that means?! Like Austin powers robots their heads explode and the food is mostly rice good luck getting any chicken . read more

English- minimal; Staff- friendly I go to pay and it's at that moment looking down at the credit card machine when you notice the line of ants that has infested the entire area around the cash register. We are not talking 1-2 or even 5-10.... there were easily over 30-40 of these. I think someone needs a visit from the health department. Just saying. read more

Terrible Leadership from Female Manager! My food was thrown across counter before asking the Female Manager what was the problem that this had happened. Along with the cashier inability to understand my order. Then all whispers happening between her and the Female Manager. read more

This is the worst restaurant in Naples if you can even call it a restaurant ! I've been here five times and every time it's worse than the time before. Unbelievable! The nastiest nastiest people work there, who think the customers are inconvenience and I can't even bother to try to speak one word of English. I always walk out hungry and never can even get a piece of chicken at this rotten establishment ! So I just went to chipotle and had a fantastic meal ! Hope this place closes & this is replaced by a decent establishment like chipotle ! Or anything else ! Take my advice, go any place else ! read more

Very good pollo tropical. My food was delicious and the drive thru lady was very very sweet and helpful.

Food was tasteless drinks were flat not many vegetables in the meals and the cashier didn't speak very good English so he didn't get the point that we wanted two meals not one. I wouldn't feed the food to my dog. I don't recommend anyone go to this location. An they didn't have smoothies which they advertise. read more

This was my first visit to this place and maybe the last. I ordered the 1/2 grilled chicken with 2 sides. They never asked me what kind of rice I wanted. So I got the white rice by default. I didn't order blackened chicken but that's what I got as seen on my photo. The fries were excellent. As it was a takeout order I did not notice all this until I got home. read more

Pollo Tropical - 1/2 Fire Grilled Chicken - Latin American Near Me - Naples, Florida

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This is the second Time in Naples that this location doesn't have their lobby open because they said they do not have cashiers to take orders specially around the Holidays is ridiculous to have a restaurant that has a big lobby and only wanna serve the drive thru not a good idea read more

The dining room has been closed for months and online orders have to wait in the drive through line. It is totally stupid.

I would like to give it a four stars but when it's difficult to order because there is a lack of English speaking people, I can't understand. I love the food and the people who work there just makes it hard to communicate. I would suggest having Google translator available for those employees who have a hard time communicating in English. Thanks! read more

Uhhh, I wouldn't call this a "Mexican Restaurant"... you'd give people the wrong idea. And yes... why aren't there more Pollo Tropicals???? With the refurnished Pollo Tropicals, you now order at the counter and they serve the food to you... even checking up on you and cleaning up afterwards! (But many small signs say "no tipping allowed"... not bad at all) My chicken tropichop was delicious-- the grilled chicken may taste typical, but add the side dishes in... wow! Although there's a slight greasiness to the chicken, you really feel like you're eating healthy-- whether you actually are is another question. There's also a nice collection of sauces to throw in; in addition to different salsas there's also a guava sauce and cilantro ranch (holy crap heaven is here!) read more

Pollo Tropical - Chicken TropiChop - Latin American Near Me - Naples, Florida

Visiting the area with my family and was told to try this place out. Drove over and parked. Went inside and saw 3 workers just hanging out in a booth. What ever maybe they were on break. My wife and I along with our 3 year old stood at the counter looking at the menus for a few moments when one of the workers in the booth come over to us and said "drive thru only". Surprised we walked back to the car and I looked around and did not see anything indicating the dining room was closed. Now I got a hungry 3 year old losing his mind cause he doesn't understand what's going on. So ticked off at this point and just went to sonic next door. If you're gonna be drive thru only put some signs up so I don't have to unload and reload my hangry kid from his car seat. read more

Maybe to early but food not warm, counter people need to learn patience with customers. Use to enjoy eating here-but it's not scoring well with my wife and I now. read more

The only Pollo tropical I like in Naples! The soup here in nice and hearty which I absolutely love with white rice.

Llevo meses yendo a intentar sentarme a comer y los trabajadores de el lugar no quieren trabajar mandan a todo el mundo por el drive thru cuando dentro están todos los trabajadores sentados en su teléfono sin hacer nada!!! muy mal read more

In South Florida, this is a common chain. You can compare it to a Boston Market but for Cuban Chicken and sides, yummy. there's a lot of different options here. I don't think the options are as unhealthy as other fast food places. There are a lot of healthy options, and the prices are pretty good. I got excited when I saw this place. They have an outside area so you can bring your dog if you would like. We had the trio combo with chicken, mojo pork, and bbq guava ribs with corn soufle yum, and yellow rice. The one thing that stinks is that sweet plaintains are not part of the sides so that was extra. That's probably one of the most popular yummy items so that is why. They have different sauces and salsas for your choosing if you like. read more

I love coming here for the past five years. The table were all dirt not wiped down. Garbage filled to the top. The one lady that use to clean tables isn't around any more. Since they changed the menu the place has gone down hill. I had to run to the bathroom twice when I got home , that's telling me a high bacteria in the food.. running out of places to eat.... read more

Good food. Ran out of plantains this Saturday night. Please don't do that again. Everything was delicious.

Best place for good, healthy food. Look at the menu, all the calories are there. I picked a great chicken (240c)breast and it hit the spot. You can of course get some really affordable/ tasty higher calories meals (which I have) and savor the flavors. read more

Pollo Tropical - Latin American Near Me - Naples, Florida

Something's happened here. This used to be one of the best PTs in town. Now they have dropped their standards substantially. Cold food, order takers who can barely speak English and dirty. Corporate needs a visit. read more

I typically eat at the Pollo Tropical on 41 in Bonita. I decided to try this one and I regret it. The chicken was extremely dry, the black beans were very watery and what's worse is the sweet plantains which were burnt to a crisp. How do you serve food of such low quality to your customers? Truly incredible and gross! I want a refund! read more

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Worse place ever they are super rude! They close earlier than the time they're supposed, they closed the door on me when asked them if they were open, they refused to talk on the speaker on the drive thru. read more

WHY AREN'T THERE MORE POLLO TROPICALS?? Delicious, healthy fast food. The yuca with garlic sauce, the grilled chicken and shrimp, the mango or strawberry blended smoothies.... DELICIOUS! It's the best of all worlds: fast, moderately priced, flavorful, healthy and tasty. Update: Since the remodel portions are HALF the size they used to be and the rice and black beans have no flavor. I ordered a side of chicken wings and they must have been taken from the tiniest pygmy/midget chickens they could find. They were the size of my pinky! On the bright side, they now offer wine and sangria. read more

Yesterday I had Burger King! Yum! And thought I'd eat a little healthier today. This is my first visit to the East trail store. I used to go to the GG city restaurant once in a while since it was close to work. Staff seem fast here. Pretty good meal for lunch. I had pulled pork with beans rice, bread with just a hint of coconut oil taste, and a drink. For around 7 bucks. Service during lunch was pretty fast. I had the fuego sauce, very tame glad they had a little lime otherwise I'd have to say it was very bland compared to home style Cuban meals even the onion was bland dry and stringy, I spit it out into a napkin. Pack a light jacket if you dine inside it may be too cool. I ate outside to get out of the cold. The others had the chicken quesadilla and BBQ ribs tips. No big complaints, just so so. Nothing spectacular to see here... move along. read more

It's not really Mexican food, it's Latin/Caribbean food. But it is delicious and I wish we had enough folks to support a chain like this in this region. I had the chicken soup and the black beans and white rice. Both were very good (for not being my Grandmother's cooking). Dining companion had the shredded pork with yellow rice. She thought the pork was greasy. I had a bite that tasted just fine to me. Their claim to fame is supposedly the grilled chicken, but since I feel like I can get that anywhere, I didn't try it. The other thing I tried were the fried sweet plantains. YUM. Take your run before you come here and you won't feel guilty about anything you eat. read more

My mom loves this place, so you'll find me here often on the weekends. The tropichop bowls are very reasonably priced. A filling meal for around $7. You can pile on all the toppings for no extra charge. I get mine with half salad/half brown rice and grilled chicken. It's actually decently healthy compared to other fast food options. I love their sauce bar. The curry mustard is delicious! The staff is always friendly and they bring the food out to your table. I would stay away from the chicken wings. They're really really tiny! My sisters love getting mashed potatoes on everything... It looks disgusting, but I have to admit it is rather tasty. If you need something quick to eat and want to try and be kinda healthy, give Pollo Tropical a try. read more

Definitely the only good Pollo Tropical is the one located in Golden Gate... I just got surprised when they say a have to wait 25 minutes for my Family Meal ( 1 whole chicken ) Don't they suppose to have chicken ready?? It's a fast food for chicken... can you imagine go to a BurgerKing and they tell you they are out of patties?? read more

horrible every time I place an order in this store always without exception my order is incomplete every day the service gets worse and very unpleasant then you come to claim your order and the managers get uncomfortable when the work is done wrong by them read more

Excellent food. Excellent service. Excellent staff. I always grade a place by how well they keep the tea fresh and tasty. A+ here. read more

Wow, very impressed with this restaurant !!!, awesome maduros, pollo rice and beans, the chicken sandwish is delicious, the drinks are outside free refills!!!, they take your order and take the food to your table, the food comes out very hot, like you are eating at home , what a difference from Miami !!! Way to go !!! Congrats !!! read more

Pollo Tropical - Latin American Near Me - Naples, Florida

Food is fabulous and they don't over feed you. Get the Fried Plantains as a side! You can't go wrong with any of the sides ... My husband had the waffle fries. I'll be back soon! read more

Pollo Tropical - My first visit here. LOVE IT! The food is good and they don't over feed you. The Wraps and Plantains are fabulous. - Latin American Near Me - Naples, Florida