I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

Place is meh. They'll give you good service at first . Once your their client seems as if they…read moredon't want to be bothered when you ask them questions . I'll be moving on soon .

I went to close my storage unit after having it for 4 years. Dhalia (I apologize if I spelled your…read morename wrong) was just leaving for lunch so I said I would come back later. She told me absolutely not and she assisted me locating my storage (I couldn't remember where it was), and provided me with all of the information I needed in order to close out my unit this weekend. She was so sweet, she even walked me back to my unit because I couldn't remember where it was. If I ever need a storage unit again I will come back here. Thank you Dhalia, you went above and beyond!!

DONT STORE YOUR ITEMS AT CUBESMART self storage 301 Lemon Creek Dr Walnut, CA 91789…read more Storage Units get burglarized and the famale employee who claims to be the manager but doesn't have a name is very rude unprofessional and lacks common decency. Shame on CubeSmart for hiring such manager. Where is Bob the manager and the amazing friendly and professional staff that we worked with! Please hire bette!

We were told this location was climate-controlled, but it's not. The first day was horrible. After…read morea 12-hour out-of-state drive and under a time crunch since they close at 9 PM, we were delayed an hour because we weren't given the access code to the second floor and couldn't reach anyone by phone. Thankfully, another customer came by and helped us. The second floor is hot and has no ventilation. On top of that, we realized we were assigned the unit at the very end--so make sure to confirm which unit you're getting, because there is only ONE access door. So imagine having to walk and push your cart from one end to the other multiple times. They're quick to call and answer when it's bill-related, though.

If I could give zero stars, I would. My family had several units there, since before it was Public…read moreStorage, and we had no problems. As soon as PS bought the facility, we had nothing BUT problems. Our units were robbed continuously, and management (on-site and district), refused to help. When they would find our u it's "unsecure," not only would they NOT contact us immediately, but they put on THEIR locks, and refused to remove them, when we had new locks in hand. This gave them ample opportunity to continue to rob our units. The other complaint is the constant raising of the rent, with absolutely NO JUSTIFICATION, to do so, (no upstairs ventilation, stairwells filled with spider webs and dust), except to price the unit's out beyond affordability, so they could "auction" whatever items remained. The auction house they used to finally empty my family's units were rigged so that the storage personnel would gladly pilfering through whatever was left, before selling it for ridiculous fees, and then having the audacity to try to charge US, for the cleaning g fees, when it's the responsibility of the auction 'winner.' DO NOT rent here. There are better storage places to rent from in the area, that are also more secure, and have more restrictive access to not only the gate, but the upstairs indoor u it's, as well.

Stored my things here for over a year due to a move and not having enough space at my new place…read more Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dead rodents in my storage unit, didn't really want that, so I guess I need to deal with the rodents making a mess. They also raised the rent on me "just because". An okay place to store your things if you don't mind rodents pissing and pooing and chewing up your things.

This is my go to place when it comes to needing a storage! Candice is my go to when i need anything…read moreshes so nice and has no problem helping if needed! If the store manager john isn't around shes the next best if and whatever you may need! Shes awesome!

I asked to find out about leasing warehouse plus office space. They were very slow to respond and…read moreonce responded even slower to follow up. Never received the price sheet or the contract.

Excellent professional staff. Great service and caring team. Easy communication. Would 100%…read morerecommend.

Another subpar experience with Cubesmart. I called to simply ask them to remove the $15 late fee…read morethey added to my bill being late a few days BECAUSE when I initially tried to pay online, their system was down. I left town and forgot to pay and simply asked them for grace and remove the late fee as this was my first time being late (and they had a technical error). NOPE, nothing they can do. I called their customer service office, called the office of my unit and both couldn't do a thing. I get it... they have us by the _ _ _ _ _ and they do NOT care. They referred me again to Greg Carr was merciless at our last encounter, so hard pass. BEWARE, the reason they have an unbelievable customer satisfaction rating is because they offer you a free lock when you open an account and give them a five star rating. They buy their reviews. At least this will expedite my closing this storage unit. I've used a few storage companies over my lifetime and Cubesmart is by far the WORST.

The staff is friendly & helpful. Easy to access & the process to rent was quick. It was so nice to…read moresee a face and speak directly with a person instead of scan a code or call a number just to leave a message & hope somene calls you back.

Do not rent here. Worst place, horrible management. I was twenty four days late on my payment when…read morethey sold my belongings in auction. They never once tried reaching out to me for the payment or to inform me that the unit was going to be auctioned off. Thousands of dollars worth of stuff along with priceless sentimental items are now lost. I asked if they could either reach out to the person who bought the unit or provide me the information and was told "no, you should have paid on time". I've been a customer since 2023 always paid on time with autopay, except recently I had fraud on my account so I had to have a new one opened and forgot to set it back up with cubesmart. 24 days late that's all it took. Screw this place

Just wanted to leave a little note. Yvonne at the lemon Creek Walnut, California location, has…read morealways been very helpful and attended to my needs quickly regarding my storage unit and any other questions I've ever had. I give her five stars

Perfect location, just right next to my office, And a super…read morenice girl with blue eye called Jassica provides any info you need, friendly n patiently.

Worst storage ever ! I went to empty my storage, they changed the lock without my permission and…read morethen claimed they didn't. The manager wanted me to wait 2 1/2 hours until her auction was over for her to cut their lock off ! I finally got the lock off myself and found our original lock inside on the ground cut up ! So unprofessional and shady. They didn't even care because the worker said they were closing that location soon anyways.