I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment…read morefor the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!

They were amazing and so friendly I definitely recommend…read morethem because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect Thanks Tony!

Jim built my pool for me. He did such a great job working with me to help create a vision for…read morewhat I wanted and bringing it to life in record time. I have heard so many nightmare stories of delays and cost over runs and shady dealings in this industry. Jim was a very good communicator from the beginning and went above and beyond helping me navigate the decisions that needed to be made. Some decisions may seem minor but drive a huge cost, Jim was especially helpful here. Many, I am sure would take advantage of a first time pool owner in situations like that, but Jim's practical and professional advice really helped me stay inside my budget and to get the beautiful backyard lagoon I always dreamed of. Further, I would personally vouch for Jim's character. As I have gotten to know him, I would say that you will have a difficult time finding someone more trustworthy and dependable. I wish there was a 6th star as I would give it to this company!! -KevinH

Jimbo's Lagoons has done a variety of pool services for us including replacing all our pool lights…read moreand numerous equipment repairs including recently replacing our main pump. I really appreciate how honest Jim is and the service level is top notch! Jim responds quickly and makes sure the job is done right. I highly recommend this company.

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I…read morehave experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog.

Mario showed up on time and did a great job on my spa! I would recommend his service!read more

Mario did a wonderful job cleaning our pool after the big storm. Professional service. We would…read morehighly recommend Mario's service.

We hired Balance Pool Care to replace our previous pool guy and undue the disaster that he left…read more Our pool never looked so bad, but Alex from Balance Pool Care was confident that he could make it right. Sure enough, after some treatment, the pool finally started to get back into shape and finally looked as good as new (see before and after picts). Green to Clean wasn't the only reason that our HOA picked Balance Pool Care. After interviewing a few pool vendors, it was clear that Alex knew more then the others and noticed details that need to be addressed that the others didn't catch. Commercial pricing is a challenge, but Alex is taking good care of our pool and making sure that everything is in proper working order. I'm especially satisfied with the Pool Reports after each visit and Alex's efforts to keep us informed of the work that he's doing. Alex is honest, fair, and friendly yet professional. You can't go wrong with Balance Pool Care!

I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Sullivan Waterworks usually works on hot tubs, but we have them working on our very old spa…read more Michael came last year for the 1st time and did such a good job we hired Sullivan to come yearly to empty the spa, clean it, and inspect all equipment. This year the jets would come on and then slow to a trickle. Michael was not going to leave until he got them all working correctly. He was here for over 3 hrs. and finally got them all going strong. A big shout out to Michael for his hard work and to Sullivan Waterworks for great customer service. Could not recommend them more highly.

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

Update: My BullFrog spa cover zipper came open after just two years. Since I had a three year…read morewarranty I worked with the service team to get it replaced. Took awhile, but finally just got it. Kudos to Carlos for the easy delivery and replacement and to Estefani in Servicing for staying on the case to make sure BullFrog honored the warranty.