Evan communicates clearly, shows up when promised, does the work he promises to do, and charges a…read morefairly. His team like working for him, and he seems to treat them well. This is the pool company I would hire in Marin County.

We've been working w/ Evan (and his crew) for about four years now, we have our pool cleaned and…read moremaintained weekly in San Rafael. He's been absolutely the best to work with, he's very responsive (texts/calls when needed), manages a good crew and is just an overall chill, good guy! Evan installed a solar system to heat our pool in January 2022 that included roof panels, new energy efficient pump, pool filter and automated valve. I honestly didn't even get a second quote, because I know and trust that Evan wouldn't steer me wrong (or price gouge) and couldn't be happier with the results. We have never enjoyed the pool more, we can fine-tune the temperature to exactly what works best for us. Evan also went above and beyond and worked tirelessly to optimize our set up. Evan is a great example of a small business owner that cares about his clients, is willing to get his hands dirty, and brings years of experience and knowledge. If you are looking for a pool service, look no further than Evan and his crew. Evanly Pools is the way to go! Our current crew member, Victor, is top-notch. He's consistent, friendly and the pool looks great! During a recent routine service call, Victor was approached by my neighbor with a question (my neighbor is not currently an Evanly client) and Victor helped him troubleshoot a new pump that my neighbor had installed himself. Long-story short, pump issues were resolved with Victor's input because he's a kind, helpful person that takes pride in his profession.

Bryce seemed like a nice guy but he wasn't professional and made some rookie moves. examples:…read moredidn't come with proper tools, left holes in the outside of my tub, measured wrong and delivered a filthy dirty new cover. I would have done better myself for a fraction of the price he charged.

We have used Aloha for more than 15yra to service our pool. Bryce is reliable and does a great…read morejob. also he knows everyone in the pool world in Marin so he can contact someone quick if we need a repair like the heater or pool cover, etc. He is extremely knowledgeable. would highly recommen!

Similar to the other review, Eric ghosted me. I had him scheduled to replace a pool light and run…read moresome electrical while we had the pool decking torn up as part of a bigger project. Eric assured me we were all set and then just didn't show up the day he said he would, and wouldn't answer my calls/texts. Had to find a replacement and it delayed my project by several weeks. If you're too busy to take a project, just say that. Don't schedule time and then ghost people. Absolutely insane way to try to build a business.

After an initial meeting to evaluate the issue and provide an estimate, Eric came out on Jan. 30th…read moreto make a repair. After partially completing the work, he realized that there was extensive damage and the component would need to be replaced. He recommended that I source it through the manufacturer. After a substantial effort to obtain the replacement part, I followed up with Eric two weeks later, in mid-February. Since then, he has stopped responding to my messages. I am surprised that he appears to have abandoned this effort and left me with an unfinished project.

Horrible do not use him. It's a shame because he does a fantastic job, but the way he runs his…read morebusiness is terrible. I originally deleted a review at his request because he finally did finish the job and he had told me he had some problems and he was working to be better. But I've had to have him comeback and things have not changed. Originally we had him demo our pool and pave our backyard. At first the work was going great and then his supplier for his bobcat took it back and put a pre lein on our house because he wasn't paying his bills. For the next few weeks he didn't show up to do any work. He finally showed up to put some cement in and again he didn't pay that supplier in a timely manner and we got another pre lein on our house, though he took care of that pretty fast. From then on he showed up very rarely and avoided our calls finally it appeared he had abandoned our project and we went after his bond and got it. After that he came back to finish the job so that we would return it and he took care of the original pre lein as well. All in all it took him about 9 months to do a job that should have taken a few weeks. Now what is making me repost is some of our pavers have collapsed, he came out to check them out and it appeared to be a animal digging under them. Not his fault and he could have easily told us he would have to charge for the repair but he said he would take care of it. Well we had someone come out and take care of the animal problem like he suggested and he has not taken care of it. It's been a few months now of him telling us his coming on a certain day and not coming or just avoiding my calls. It appears he is now going back on his word.

I can't recommend Phillip and his team highly enough. He is a total pleasure to work with!…read more He is a top-notch professional and a great human being. He says what he means and means what he says. He is reliable and thoughtful. He is a good communicator who always kept us in the loop regarding the project progress. His team exceeded all expectations on the project he worked on - a complicated pool removal. All his workers that came to our house were polite and extremely helpful. We always felt like we could trust them when we weren't home. They delivered excellent service so the final inspections went flawlessly. Phillip provided us with helpful advice way beyond the pool - his knowledge and expertise is vast and goes way beyond pools. In fact, he offered me sound advice on many house-related issues. I appreciated and adopted all his suggestions. In conclusion, Phillip's advice, personnel and delivery are impeccable. His team is top notch and we will certainly call them again soon. This review is to show our most sincere appreciation. Phillip, we could never express enough gratitude for you generous help!

My skimmer started acting up with the water rushing in and the level in the skimmer basket lower…read morethan normal. The booster pump was also making some noise. I called TC pool service and spoke to Ted about this problem. He asked a couple of questions and then told me how to check the flapper in the skimmer. That turned out to be the problem. That quick! First rate service and very personable and professional. I will be working with TC pool servce again Thanks, Ted.

Ted is amazing, how quick he responded, how he dealt with the situation and solved the problem…read more Very knowledgeable and personable. His price was very reasonable and great value! Thank you for your awesome work today Ted! We appreciate it

We are so grateful that Nino took on our emergency situation we had with our pool skimmer that got…read moredamaged during the concrete demo. He was a little nervous to take it on because we have a vinyl liner pool, but because he seen our situation and knew we needed help asap, he did not hesitate. He got on the phone with his connections and found us a new skimmer that happened to be in concord. He left and returned within an hour with the new skimmer. Right there the trust was solid. For him to purchase it without us giving him money was awesome. Nino filled us in on how everything was going to go and the new skimmer and water lines are fixed and back up. We so appreciate Quality Pool & Construction & highly recommended "Nino"!. Alex & Shawnna Novoa

Beyond Grateful - These Guys Are Pool Perfectionists!…read more After a nightmare experience with a previous pool contractor, we were left with serious issues--steel showing through the pool shell, a poorly constructed wall between the spa and main pool that was far too narrow, no autofill, and a general sense of disappointment. Enter Chris, Nino, and their extraordinary crew--and everything changed. From day one, they approached our project with a level of professionalism, precision, and pride that you just don't see often. They corrected every single deficiency from the previous job and turned our backyard into the beautiful oasis we originally dreamed of. Their attention to detail is unmatched. They rebuilt the problematic areas with care and craftsmanship, finished the pool with a stunning pebble-type surface, and then installed gorgeous white limestone all around the pool deck--which they thoughtfully sealed to preserve its beauty. The final result is nothing short of spectacular. Watching them work was like watching a well-oiled machine. These are not just contractors--they're artists and perfectionists who genuinely care about the outcome. And they're reasonably priced..Very fair! If you're looking for a pool contractor who will do the job right the first time--or even fix someone else's mess--Chris and Nino are the team to call. I cannot recommend them highly enough. They gave us a pool we absolutely love, and peace of mind we didn't think was possible after our earlier experience. This is one of those rare moments when 5 stars just don't feel like enough.

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Sullivan Waterworks usually works on hot tubs, but we have them working on our very old spa…read more Michael came last year for the 1st time and did such a good job we hired Sullivan to come yearly to empty the spa, clean it, and inspect all equipment. This year the jets would come on and then slow to a trickle. Michael was not going to leave until he got them all working correctly. He was here for over 3 hrs. and finally got them all going strong. A big shout out to Michael for his hard work and to Sullivan Waterworks for great customer service. Could not recommend them more highly.

We had a great experience with this company. I contacted several vendors before making a decision,…read moreand I found this team to be the most respectful, responsive, and experienced, with a long history in the business. They spent considerable time thoroughly investigating our issues and did an excellent job documenting everything with detailed reports, photos, and videos. They also connected us with a repair team they work with, and after the repairs were completed, they returned to verify that everything had been properly addressed. Their work was clean and professional, with no mess left behind. They accurately identified the problems, provided excellent documentation, completed high-quality repairs, arrived on time, and demonstrated extensive knowledge throughout the entire process. I highly recommend them!

Our business park, which covers a large area, had a leak deep in the ground from our irrigation…read moresystem. Rolando and his team methodically searched for the leak using specialized equipment and even helium to locate the leak. Once they determined a probable location, they even dug down to pinpoint the leak so we could see it for ourselves. Amazing work and dedication to stay and get the job done when many would have given up. They are rockstars in my book. I would highly recommend them and definitely use them again. It's the second time I've called them out to find a leak and both times they did an amazing job!