An employee here fed herself and family before anything else. Apparently that took most of the food which ensued her being yelled at by another employee to cook for the people that ordered first, etc etc etc. Besides the fact I'm paying $30 for chicken tenders that are smaller than any of your competitors at least start including drinks with your meals so I have something to drink while I wait for an hour. Sincerely, A customer who has been disappointed by every popeyes for over the past year. Update: They have made everyone's orders except for mine because I had to place my order online after every employee ignored me standing there for 7 minutes. Finally went up to the counter. They put all the pickup order receipts to the side so they can make them whenever is convenient for them I guess. Second update: Total time waited exceeded 45 minutes, food was hot, and I have also opened a report with Guest Services. read more

Why do I continue to do this to myself? Why does a Big Box Meal and 6 piece wing take 30 minutes? Why do I have to go in to the store to check on my order when I went through the drive thru? Why do I get 'I came outside looking for you' instead of an acknowledgment of how long it took t get my order, thank you for waiting, we appreciate your patronage, anything... And I'm literally parked right outside of the door you claim to have come out of. Do better Popeyes. Good note: the food was good. And that's the problem. Whenever I get a taste for it I forget what the service was like the last time. read more

Absolutely the worst. Shut this place down and get it out of the community immediately! Ordered 4pc spicy meal . The chicken was burnt, dry and old. They forgot to include the side of red beans and rice. Horrible. read more

See all

They didn't have no drink they have no food and they are rude and didn't have anything that they said they had

Never again. I ordered a blackened tender meal and it took 20 minutes to come out, no silverware and no biscuit and no sauce. And it was burned. Will never get my money again read more

Popeyes Louisiana Kitchen - Blackened 3Pc Tenders Dinner - Fast Food Near Me - Concord, North Carolina

forgot my drink and biscuit i'm also pretty sure there was only one employee in the entire establishment

I've been sitting in the parking lot for over 45 minutes for a mobile order. A plain chicken sandwich at that. The workers do have a nice attitude however there's no reason that the doors should be locked. The parking lot is not big enough for this to be a drive through only. read more

Holy terrible. I understand yall got 4 people on a dinner rush but holy this is poorly managed. Everything felt like a mess sitting there waiting for 20 minutes debating whether I should pull up a chair waiting to order. Didn't even get to judge the food but you guys have some work to do. I am normally supportive and uplifting but if you're gonna make me wait 20 minutes to order you better SAY SOMETHING. Thought it was gonna be a good Popeyes location when I saw how run down it was but no this place gotta close down. Absolutely horrendous. If you're gonna work fast food you have to be moving under payed or not. I could tell the tall guy in the back just trying to do his job and get home which I don't blame him with all the stress them girls upfront going through. I've had to run a restaurant by myself and still got orders out faster than these guys. I don't talk down on you guys much longer but please focus up. Lots needs to be improved. Don't know if this is a joint that needs to be operated much longer. Needs some kind of Gordon Ramsey blessing. read more

Ordered in the drive thru and waited 30 mins outside for food, finally brought to me and they forgot my sandwich. When I asked about it he said I had to come inside to get it. read more

No ice took to long for food no boneless wings very lazy and rude Not go here horrible service do not go here

I enjoy Popeyes Louisiana kitchen chicken because it's usually hot and made fresh to order, but the only thing I don't like is there is a very long line to get your food. lol Maybe to decrease the wait time they should consider ordering ahead or having pick up orders since the inside is closed and the drive-through is the only option. Right now they have a 10 piece signature box of mixed chicken which is $12.99 or a 10 piece family deal which comes with 10 pieces of mixed chicken, 5 biscuits and two large fries. It's a decent meal when you have to feed the family quickly! read more

See all

Service was horrible... no fresh chicken! Inside was closed 2hours before closing time. Very unprofessional and the cleanliness of the store was very poor. Third time experience for this location!! Disappointed for Concord! read more

Girl working the counter at 4:15 rude and nasty. I ordered in advance on the app. Surprise when I got to the store, I was told they did not have my order. 30 minutes after my schedule pick up time. I canceled my order and requested a refund. With attitude the rude employee voiced her thoughts after being told by the supervisor to get up from sitting and sweep. Finally the cook announced the chicken was ready. After rude employees hands went directly from broom handle to tongs. I requested to speak with the manager. Stupidly rude employee asked why. This girl has no business working customer service or in food handling. Stupid employee still didn't wash hands even after supervisor Claudia told her WHY. And two more customers came in. Gross. No wonder our other Popeyes stores closed. Popeyes obviously does not have the same standards as our other fast food chicken options. Making supervisor Claudia's impossible without the support of the company. read more

They could improve there cooking I got my food raw and always missing something that I have to record before I open it it's insane chicken sandwich was alright read more

I'm a fan of this place. Their comfort food provides me with an occasional guilty pleasure. The staff is very nice but a little slow. I love their chicken sandwich. The spicy chicken here is my favorite. The biscuits are really good. The fried apple pies are good. When they have fried strawberry/cream cheese pies, try them, they are amazing. read more

Popeyes Louisiana Kitchen - Storefront - Fast Food Near Me - Concord, North Carolina

See all

The lobby is currently under renovation so only the drive thru is open. Well, be sure to have entertainment with you, music, your phone or a good book if that's your pleasure because they were so slow. If I wasn't picking up food for someone else I would never have waited as long as I did. When I looked back the cars were to the road! Knowing they only had one place to serve their food you would think they would be more organized. Nope. The worst. I ended up waiting 40 minutes in line. I certainly hope the food was good because I will never do that again. read more

Popeyes Louisiana Kitchen - Waiting in line. Lobby closed. Even standstill for 15 minutes - Fast Food Near Me - Concord, North Carolina

I want to start off by saying that in the past I have had bad experiences at all Popeyes locations in this area but I feel that it's important to mention the good, too. Today was an excellent experience! I was cordially greeted for my order. I was treated cordially at the payment window. I received my food promptly and the lady gave me an extra spoon in case she forgot to put it in the bag. I got home and found my order correct and delicious. Thank you, Popeyes. read more

I totally see what everyone is saying about them. I went to the drive up window. A worker came out of the back kitchen door across the parking lot to get some sauce from storage. She saw me. I waited 5 min in the drive up & no one came on the speaker. So I drove up to the window & there were 5 workers standing around. 2 of them were on their phones. They saw me @ the window but they just kept scrolling on their phones. I waited 2 more minutes & drove off. So how do they make any money if they don't take orders? That's negative stars! Worst ever! read more

I had read about problems caused by so many people wanting to eat the Popeye's chicken sandwich. So I decided to try it. It was as good as they said. I don't like pickles but I eat them separately rather than throw them out. Slaw costs so much I won't bother. I can eat that separately at home if I have or get a container. I have had some less than ideal experiences such as too much mayonnaise but that problem was easily solved. Most time in the restaurant they're playing this great music that supposedly represents New Orleans. it's not all one style but it's all good. someone had different "music" playing on at least one occasion and I wasn't happy. But don't ever have an experience that results in a complaint. If you go to the company web site as I did, things can get very complicated. Now maybe others can deal with going online, but I can't. I was told I had been sent a $5 coupon after the restaurant on the north end of Concord NC closed for no reason. Drive-thru customers apparently could get served but i don't do drive thru. Anyway, I asked about that coupon and was told I had to go online to redeem. I tried and couldn't figure it out and had to ask for help through email. Eventually it was explained to me in a way that came close to getting me what I wanted. I ordered a $4.99 sandwich. Didn't work. In order to do anything, I had to order a side. Well, a side costs $2.77. That makes the $5 coupon almost worthless. Someone from the company gave me points I could redeem in such a way that I didn't have to do it all at once. I was successful, but only with help from someone at the library where I went just before picking up my order. I've had a couple of other negative experiences at that Concord location. Once I had to wait a really long time to be waited on and I don't remember why but I don't think they had a good reason, but at least I was able to. I think once they had to shut down due to not enough people working, just as I was arriving. I will say when I had a problem with the coupon I asked for help at Concord Mills, a mall location where the sandwiches were more expensive. The manager was very helpful and gave me a discount. My latest very bad experience came when I was told I had a deadline to redeem points. I ordered online and thought I had done everything and I arrived at the Concord location and was told there was no such order. I had a receipt but wasn't going back to the library to print it. I stormed out and complained on the web site, and someone offered me a $10 coupon. How do they think I'm going to use that? I wasn't allowed to buy a $4.99 sandwich with a $5 coupon. I don't want two sandwiches. Can I refrigerate one and eat it on another day? I don't know. Doesn't matter because two sandwiches don't add up to $10. When I contacted the company and asked for this to be done another way, I was told someone else would help me. Still waiting. I tried going online yesterday and redeeming the coupon and was told that wasn't allowed. Tried two different ways to complain. Nothing. This is customer service? My credit card was charged $5.34 and I had yet to see anything. Today I have received an email saying my money was refunded. read more

Where do you start with this location.... I've been here twice now and both times the staff is just rude. Like it's such an inconvenience for me to be spending my money here. There's always a shortage of products as simple as sauce or even having coke. I place a simple order slow and clear. I have to then repeat myself continuously but then deal with a rude staff member. If you don't like the job then go somewhere else instead of being rude to the paying people trying to make sure you have a place to work. This is my last time at this location because I'm sure their sanitary efforts match their customer service skills. Poor read more

After hearing the hype about the Popeyes Spicy Chicken Sandwich for nearly an entire year I happened by, and the line was not too long, so I waited... Almost an hour later I was home with the hubs and we were both trying "the" famous sandwich. I am usually late to the party, but at long last I was trying "the" most heralded food item of the year. "The" item that people were fighting about and waiting in line for. As if it were a Star Wars Movie or a new iPhone release. I was excited. First bite, first thought -- CRUNCHY -- pretty well seasoned, but hardly worth the pillaging, passing out and writing home that surrounded it. By the middle of the sandwich I was appreciative that it was actually a bonafide chicken breast (rather than a giant chicken nugget). At this point, I noticed that it was quite spicy... It even cleared my sinuses! By the end of the sandwich I was done with the chicken. Noted that it was a very poor meat to bread ratio with way too much bread after the meat was long gone. Also my mouth was torched! The heat in this sandwich really sneaks up on you, and then it proceeds to Kick. The. Living $h!t out of you! Don't ask for spicy, as it relates to this sandwich unless you mean it. The real MVP was the perfect Arnold Palmer that was iced cold, delicious and saved my mouth from the volcanic aftermath of the SPICY chicken sandwich. With the hooting, hollerin and hoopla generated by this sandwich you'd think this establishment would have figured an efficient way to handle the cue of cars and customers. Well, you would be wrong! With just three cars ahead of me, I still waited 30 minutes. read more

Popeyes Louisiana Kitchen - View from the drive through - Fast Food Near Me - Concord, North Carolina

The people here are slow as molasses. They don't care about costumer service or timely service for that matter. Don't recommend.

The worst Popeyes you will ever go to. They just sit around talking to their friends and don't even bother taking orders. I sat in the drive through for 10 minutes waiting with absolutely no customers inside or out. read more

Got to the drive through at 20mins till 10pm and the due to the customer in front of us we didn't pull up the the menu to order till 10:48 and the girl told us she'd be with us in a min. We waited 7mins for her to come back with an annoyed attitude telling us we can come in. She was closing the register and we could come in. That's some straight crap for customer service!! If we wanted to walk in we would have done just that but we couldn't and shouldn't have to!! Drive through is open till 10pm, do the job! read more

The worst fast food restaurant in america is located right here, if you're looking to have a horrible time, go here. Made us wait for 30 min+ and still gave us the wrong order. read more

Ordered food via Grub Hub from this Popeyes. Worst meal I ever ate. Chicken strips were almost entirely breading. Cole slaw warm Order incomplete. $48.00 for nothing. Just awful. read more

Very rude workers. They made an older lady wait 30 mins for 2 chicken sandwiches when they barely had customers, then the worker rolled her eyes when the older lady asked for sauce. Keep in mind, I watched chicken sandwiches be made for other customers. The worker was just being petty. When I ordered, the worker had a nasty attitude, handed me my food (with no wait), then yelled out how she was ready to go home. She made a comment about me too to her coworkers as I was leaving. read more

Actually a ZERO! This place is why I hate going to fast food places. The vibe from the workers is almost like they are bothered that I ordered food. The chicken should have me wanting more, instead it taste like someone doesn't care at all and they probably left the chicken over night for customers. The family pack I ordered had the chicken tasting dry, with no flavor. The biscuits weren't fresh and the sides thrown in containers.This generation has no pride in the what they do and it shows with the food. Eat here if you like dried, left over chicken and food with no love or flavor. Thumbs down! P.s Fast food is not the same anymore just cook at home unless you're desperate. read more

Worst customer service I've ever experienced. (This was at night) Took forever for us to be able to even order at the drive thru and it wasn't even a long line. After we finally placed our order we, along with other customers in drive thru were asked to pull into the parking lot to wait for our food bc none of it was ready. We waited forever again. Person I was with along with other waiting customers eventually just went in to grab the food that was supposed to be brought to our cars. The employees were loud, unorganized, unprofessional and didn't seem to have any management. All of this for 3 chicken tenders. Will Never return to this location. read more

They are rude we ordered online and they didn't have some of the things we ordered and got a attitude because we didn't want the item they recommended I will never do business here again read more

If you have a Popeyes craving you're better off going to concord mills, you'll probably be able to park, go inside the mall, order, have your food, and on your way home before this particular location can have the food prepared for your online order. I don't like to leave bad reviews, I know restaurants can have their off times but I have been to this location several times now and never had a good experience. The employees do not seem to know what they are doing and are extremely rude and unprofessional with how they speak with you and handle matters. My last order was made online for drive thru pick up, I came to the store, gave my name to the intercom, and was instructed to park and come inside 3 times i continued to say yes I understand I will as soon as the line moves where I can. I went inside waited about 15 minutes with another person, they threw both our bagged orders towards us on the counter not stating whose was whose we both looked at each other confused but looked in the bags to see which was which. I don't understand how this has not been corrected by now as it is every time I have visited this location. Come on Popeyes, step up. read more

I was craving some Popeyes chicken sandwich they said they didn't have any.. and just for them to take my order at the window at the drive thru took more than 20 minutes. After that they made me wait on some fries for more than 30 minutes. They just take there time and they think working there is just to play games. They don't care about there customers. Really disappointed don't go to this Popeyes. read more

It's painfully understaffed, which leads to wrong or incomplete orders, poor customer service, and bad food quality. So are you willing to pay for bad service and poorly executed food prep? The management is lax, but when you see the staff you can understand why they allow the loose professionalism; they are desperate for people and honestly, working at Popeyes isn't that great. read more

I ordered the family meal and had to go back because they forgot the two chicken sandwiches. When I called to let them know I was placed on hold, talked to rudely then the worker agree to give me the items I already paid for. When I got back the facility, I was still treated rudely and who I'm guessing is the manager was trash talking me to another employee. The food itself was okay, when you wait in line for so long you would expect it to at least be warm. read more

so... the location is mostly good since it's right after a U-turnable traffic light but it's kinda tight getting in and out of the lot and the store itself isn't much better size wise. this place is tiny but it has a drive through that primarily serves to aggravate the parking issues. despite the obvious architectural shortcomings and train wreck that is the 2019 Hot Chicken Sammich wars I had a pretty good visit since the two inch curb is easy to drive over when you decide to skip the drive-up and just get your food from a real person inside... biscuits are a little little, a little hard, and a little spendy. I am so not sure what the big deal is with the sandwiches: large breaded chunk o' chicken slathered in hot saucy sauce with a pickle on top... diggin the size of my foods and prefer this to the other but I'd almost rather have a de-boned spicy chicken thigh on a fresh biscuit plus rings. read more

See all

The Chicken Sandwich is back folks! Is it worth all the hype? Well, kind of. It's actually quite good, and I'll get into that, but my visit as a whole wasn't exactly ideal. My brother and I arrived here around noon last Monday. It was the day after the big reintroduction of the sandwich as a permanent menu item and based on the line people were certainly aware of it. The line was to the door when we got there with maybe twenty people queued, but it only grew as we progressed. There were close to thirty people behind us by the time we reached the counter, with the line actually pushing out the door. We probably spent twenty five minutes in line getting to the counter and then about five minutes more after ordering until our food came out. I normally wouldn't wait this long for fast food, but everyone had been talking about this sandwich for more than a month and I was awfully curious. Now credit where credit is due, our food was piping hot when we got it. Those were the freshest, crispiest Popeye's fries I've ever had. The biscuit was just as hot and delicious (they're usually my favorite food at Popeye's). Now the main event, the Chicken Sandwich! The Popeye's chicken sandwich is a massive piece of fried chicken breast on a buttery bun. The only real difference between the regular and spicy sandwich is the sauce. Regular sandwich getting regular mayonnaise and the spicy sandwich getting spicy mayonnaise. That was honestly the only real disappointment because I assumed, like their spicy chicken pieces and tenders, the spicy sandwich would have the spice baked in. Still, its got decent flavor, is very juicy and has very good texture. Nice crispy exterior on the chicken itself. I'm just gonna say it, its really good. I would probably put it in 3rd place among fast food chicken sandwiches. Assuming all are hot and fresh I would put Chick-Fil-A (regular and spicy) in a solid 1st, with a Wendy's Spicy Chicken in 2nd. Now as I've said the food was good. Maybe not worth the big line, but good nonetheless. If I was just rating the sandwich I'd probably give 4 stars but I'm rating the whole experience and there were a few hiccups. First, the line was crazy. I can forgive some of that, one because it was lunch time and two because it was sort of a special event but thirty minutes for fast food is a bit much. Best I could tell there were six or seven employees working while we were there. One at a register, one at the drive through and two making sandwiches as fast as they could. The annoying part was that the manager and at least one other employee where mostly just standing around the whole time. There were thirty people in line and despite having two cash registers (and enough people to man them) they only used one the entire time. The other big issue was the drink machine. Sweet Tea, tasted bitter. Water, didn't work. Diet Coke, came out as clear carbonated water. Finally ended up with Root Beer. On top of that, the machine itself was leaking from the bottom. Not like "there's some water on the floor" but more like "that is a four foot wide puddle that is slowly growing and taking up space in front of the counter." Not ideal. Overall I would say that the hype around the chicken sandwich may be a bit much, but it is pretty tasty and it is worth a try. My recommendation would probably be to try the drive through though, as the dine in experience has been rather hit and miss the past couple times I've visited this location. read more

Popeyes Louisiana Kitchen - The Spicy Chicken Sandwich is back! Time to see if all this hype has any basis. - Fast Food Near Me - Concord, North Carolina

See all

I've tried to give this location a chance a few times; however, the disappointment has been consistent. I've finally decided not to return. I don't know how but I always encounter the same young lady in the drive-thru and she has always had an attitude. The last time I went there, she failed to give me my drink. I went into the restaurant to get such, repeated what the drink was. She huffed as if it were my fault and then gave me the wrong drink. I was too annoyed to even ask for a correction. Once I got back to my car and began eating, I realized how stale my fries and chicken were. I hope other locations aren't like this. read more

It's genuinely surprising to see this location have a line as both the service and the food was absolutely disgusting. Staff: Upon ordering at this particular establishment only 3 times, I was constantly met with mediocre staff. All the employees there had a visible energy that they had absolutely no desire to be there, food took upwards of 30 minutes to get out (even when the restaurant wasn't busy.) Food: Even when taking nearly half an hour to get out, the food always seemed to be cold and disappointing. Chicken tenders barely had any chicken whatsoever, and instead were chewy thin pieces of overcooked chicken with a thick layer of breading. Do yourself a favor, skip this location, go down the street, and get Mr.C's instead. read more

Customer service is awful, workers were rude and almost didn't get my food. There is always a long wait. Corporate needs to get them folks out of there. This place needs some structure and needs to be run right. read more

I have always loved Popeyes, but it has really gone down hill. Used to be a standard go-to in Orlando in the 90s. I ate at the Concord, NC location today. I ordered ice tea, was told they didn't have any, and then that they did. So, I asked for unsweetened iced tea. Ordered the 3 piece tenders with Mac & cheese. At the window, asked for sweet n low, or Splenda for my tea and was told they didn't have any. So, I asked to change my drink order to a Diet Coke which got me an eye roll from the employee - I actually said "Well, I wouldn't have asked for a change if you had sweetener". He handed me my bag, I had to then ask for a straw, and then ask for napkins. I pulled over in the parking lot to unpack the food so I could eat it on the go, and realized he also didn't give me anything to eat my Mac & cheese with. REALLY???? I have to ask for a straw, for napkins, and for a utensil?? What is going on? All for a $10+ order of tenders!!! CRAZY! read more