Customer service is lacking. When customers use the drive-through, staff should not just stick their hand out for your card without even saying hello and repeat, your order back to you at the very least. After my card was handed back to me, I had to ask for a receipt. The most conversation I had was to be told to move to the front of the building in order to receive my order. The food itself was a 7/10. I ordered the 6pc boneless chicken 6 Classic Boneless Wings Combo. read more

The staff were super friendly and the food was great! The tables were clean and it was all very tidy!

service is slow, rude & employees clueless. trust me, go somewhere else. not worth it to wait in line for 30+ minutes. read more

Popeyes Louisiana Kitchen - Long line of 8 irritated customers. - Chicken Wings Near Me - Olathe, Kansas

terrible, came in and the guy was super dull and snappy, didnt tell us there were no forks or spoons until after we had ordered and gotten our food, i asked for no pickles on my sandwich and shocker... pickles on it. terrible service, terrible atmosphere with the lack of every condiment and utensil, and terrible store. read more

Drove all the way home didn't get what I ordered would I did get was undercooked and a salmonella trap. It should be criminal what they put in my bag. read more

Why in the world when I go thru the drive thru at this place I never get what I ask for. I think they need to go and check this place out.

FPO and I walked into Popeye's two and a half hours until they close ... and they're out of popcorn shrimp? How does a restaurant run out of one of their signature items? The restaurant was doing brisk enough business through the drive through and even in the dining room for them to drop another batch. I'm going with two stars instead of one because the dining room looked clean enough and although the employees were not the most attentive to customers, they were dressed neatly. read more

I do "love that chicken at Popeyes", but you can't really get any here. Terrible customer service, awful wait times, and confusion is what waits for you here. The last three times I've tried to go to this location: -They had nothing, and weren't willing to make more. I got there around 8p, which isn't that late and they were out of everything "for the night". I tried ordering multiple different items before giving up and asking what they had left. They had a few pieces of bone in original. I left without anything. -The drive through and lobby were closed well before the hours posted on their website and signage. No explanation. -I was in the neighborhood today and decided some spicy chicken strips sounded good. The drive through line was incredibly long, but I was planning on dining in anyway. Park and go up to the doors. Locked. No explanation, and sign posted said the lobby should have been open. It was noon on a Saturday. I'd recommend going elsewhere. I won't be trying to eat here again. read more

This was my second day in a row going to popeye, but decided to check out this location after going to the other Olathe location yesterday. I went through the drive-thru because they were not allowing customers to go inside. The drive-thru took about 25 minutes. When I finally got to place my order, the staff worker clearly did not know their own menu because they didn't know the sampler item existed. The chicken was not fresh and was hard as you got into it. I assume it had been sitting in a heat lamp too long. The chicken sandwich was still good. Just a heads up they also have an additional charge for ordering more sauces. I would check out the other Olathe location before coming to this one. read more

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There is good food here but bugs. Also the girls bathroom door doesn't shut completely. I would recommend getting take out or going through the drive through, if the line isn't too long. read more

We aren't big fried chicken people but Hubs was dying to try out the new spicy chicken sandwich. The place was clean, the service was fast enough for a fast food restaurant. I downloaded the app and got to use a $4 combo deal with 3 tenders a side and biscuit. Ordered the regular tenders with fries. They were hot and crispy but not greasy -- which I was very grateful for and why I always avoid places like this. But I'd definitely order it again. Hubs didn't understand what all the hype was about with the sandwich and said it was good and hot but wouldnt be back to get it again. They are a little skimpy on ketchup and dipping sauces which we were annoyed with. One packed of ketchup given to you for a whole basket of fries. And dipping sauces were a quarter each. read more

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I normally don't give low ratings when the food is good but this location is unorganized. Last week I waited in the drive thru for nearly 30 minutes and there were maybe 15 cars ahead of me. Tried to go into the lobby but they locked the doors. Got back in the drive thru and during that time saw people (assuming they were staff) come out to the parking lot to let others into the locked dining room and horsing around and being very loud. Did not seem professional to me. Fast forward to this morning, got to the drive thru and saw multiple signs saying "Open til 11:30". It was confusing to me and some other drivers as we all waited at the speaker for someone to take our order and just ended up leaving the property to go somewhere else. As I was in the drive thru a staff member waived me forward, as I pulled forward this happened: Staff: We are not open until 11:30, we don't have any chicken. Me: Gotcha, but your sign says "Open til 11:30"? Staff: Right, we aren't open until 11:30. Me: Yeah, that's not what that means. You should probably change it to "Open at 11:30" Staff: It's fine (closed window). In my opinion this location needs better management. read more

Popeyes Louisiana Kitchen - Does this mean you're closing at 11:30? - Chicken Wings Near Me - Olathe, Kansas

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We waited over five minutes for someone to help us. we ordered a chicken sandwich meal, and got the wrong sandwich. The coleslaw side tasted terrible, and the restaurant was fridgid (AC Was WAY too cold.) Everyone who came in had to wait as they serviced the drive through first. Will go elsewhere for our chicken. Terrible. read more

I ordered inside. Got a sandwich combo. The order arrived in a timely fashion. An employee who saw I had a cane offered to take my order to a booth for me. That was nice. read more

No more dirty rice?!? You lost me on that. Big mistake . I really do like the chicken , but that will keep me from coming back. read more

I am now beginning to understand this locations poor reviews. It was around 5 pm Sunday evening I had the popcorn shrimp. Some of it was ok and some of it reminded me of what the brine shrimp for pet fish must be like. The portions of the shrimp and beans and rice were skimpy . The Diet Coke was empty. I did not complain because they were slow and they should have been gearing up for dinner. There was what seemed to be a fairly new employee at the register which is fine. The management and staff should have been trading him and getting ready for dinner. It seem that they're not truing to improve their reputation at this location. read more

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I ordered ahead and waited for an hour in the drive thru (once you are in and cars are behind you there is no way to get out. When I got to the window 4 people were hanging out there and on their phones. When I returned home the food was cold as well. Get your act together Popeyes! This is awful service and an embarrassment. read more

I should have known. I'd been craving Popeyes for a week, decided to go and grab some after church on Sunday. And as suspected the service was absolute TRASH AND THE MANAGER was just as bad. I pull up ask if they have any specials. The girl asks " what do you mean?" First strike. I get home only to see that the $30 I just spent on food only got me half of my food. Strike 2! So I call speak with the manager "Tony" who 1. Answers the phone "yeah" 2. Talks over me while I express my concerns.. 3. Says " ok what would you like for me to do?" Long story short. I'm completely done with this establishment and will no longer frequent this location. I strongly suggest others do the same. read more

Always great! Spicy chicken is amazing. Hot Chicken! Good service clean restaurant. Will be back soon. read more

I had never been to a Popeyes until my grandkids suggested it. They love chicken. Wings or strips or nuggets and sandwiches. Took them to Popeyes and the chicken was fresh and delicious. Now it's a favorite meal at least every other week. Great food and value for the money. read more

The food was ight but dude at the window got my order wrong bc I ordered 5 chicken strips not 3 so he gets what I'm assuming is like a manager to fix it and both dudes were weird as hell and like held my debit card hostage ? They told me they fixed it and to move forward and bros still got my card Weird and probs won't ever go back read more

Went to Popeyes in Olathe yesterday. The drive through was backed up and super slow, but I was trapped in the line so ordered anyway. It took 15 minutes to get through the line and after I paid, she asked me to pull into the parking lot and they would bring my food out. That didn't happen. I called after 25 minutes and whoever answered the phone said that they "would try to bring out my food, but "we're pretty backed up." WHAT?! I had to go into the store to get my food...35 minutes after I ordered. Granted, the chicken sandwich war had them busy even though they were out of the sandwiches, but that's not what I wanted anyway. I have been a regular of this Popeyes since it opened, but no longer. Unacceptable service, lack of management, dirty store, and lack of preparation mean that I will not be going back. You may win the sandwich war, but you have lost my business for good. read more

"I don't care" Tried to place an order tonight... We called ahead to make sure they were open, we were told that the drive thru was going real slow ( 30-45 minutes ), if we placed an order, make sure we do a in lobby pick up if we didn't want cold food. Get to the store, and the lobby was closed. The employee that was coming out was letting a door dash driver out and I was told that I had to wait in line that I was specifically told to avoid. I tried to explain that we were just picking up an order we had already placed and paid for. His response, we don't have any staff, the lobby is closed, use the drive thru, "I don't care". I told them that we were told to avoid the drive thru because it was taking so long, our food would be cold before we got it. His response.. "I don't care" As he was walking away, he turned to me and responded "you can be mad if you want, " I don't care" My wife is from NOLA and raves about your food, but you know what, "I don't care"... I will never go to that location ever again, maybe never any of your locations ever again. Your location is not worth a one star review but Yelp requires me to give you credit for nothing, perhaps you should try paying more than $12 / hour to find some employees who actually do care. read more

I ordered a meal at 6:30pn here it is 8:10pm and I'm still in the drive-thru cause they failed to mention the closed the lobby early today(my order was to be picked up inside!!!!!) I spent $43 on the mobile app for me and my family for a order to pick up at 7:58 in the lobby!!! Just to PULL UP AND THE LOBBY IS CLOSED AND NO WAY TO CANCEL ORDER!!!!! I called the lobby 8 times since I've been in the drive-thru waiting and still NO ANSWER!!! I highly will never recommend this place!!!!!!! I get to the window at 8:27pm a whole 30mins later and they tell me they don't have French fries and blackened chicken strips and when I ask them to replace my money they told me to call a number to get refunded $42.44 I have never dealt with an establishment soooooo unprofessional!!! No credit for my order or NOTHING!!!! I absolutely hate this place! read more

Popeyes Louisiana Kitchen - My recent order - Chicken Wings Near Me - Olathe, Kansas

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Popeyes food Is always good and today was no different. Neil Tony was working today at noon 10/28/19 and was a very nice young guy and provided outstanding service. Nice to see. read more

I love Popeye's chicken but this place needs a lot of help. Do not visit here during lunch...or at all. The manager is completely incompetent. If he doesn't know what he's doing how can you expect the employees to know? Just don't...that's all I can say. read more

Popeyes Louisiana Kitchen - 11:30 pm...not even busy but every order is in the red. - Chicken Wings Near Me - Olathe, Kansas

Ordered an 8 piece "family meal. Missing one breast, replaced by a dinky wing. Two of the wings still had part of the feathers on them!?! Chicken tasted old. Given a single side of cole slaw instead of the "family" size. And nearly $30!!! For that?? SHUT THIS PLACE DOWN! They obviously don't care cuz of a LOT of negative reviews! HORRIBLE WAY TO DO BUSINESS!! read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Olathe, Kansas

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I like the food at Popeyes, but I don't have the patience for this location anymore. Waited 15m I'm the drive thru to get to the menu board to see a list of "this is what we have left" 6 items or so. Another 10m or so I'm at the window and no one acknowledges me at the window or takes my payment.. I would have driven off if I wasn't so hungry and have to wait in another drive thru line somewhere else. Window was shut in my face without letting me ask for any sauce. Just a bunch of kids who don't care about their job. read more

i was there last saturday around midnight the manager was super chill we even had a whole conversation about the train always stopping mid roads in olathe haha!a! the food was delicious and fresh i would recommend to go at nights mostly when that dude is around! i see him mostly every night give little dude a raise read more

worst experience I have ever had at Popeyes. They forgot they were making my order. two they forgot to put my sauce in my order and three I tried to call and they keep declining my calls and number four. The person taking my order gave me sass so I do not recommend going to this Popeyes I would give them zero stars if I could. read more

This location has become a complete disaster. Constantly out of items but today was ridiculous. AFTER going into the drive through lane, and not until I reached the order window, did they post a sign saying "we are out of mild chicken and have a very limited supply of spicy." Is there a purpose to a popeye's with no chicken? BTW, it wasn't close to closing time. It was 1pm on a Friday. Shut it down and bring back the clean, efficient, friendly location on 119th and Blackbob! The one on Santa Fe and Blackbob is dirty, disorganized, slow, inefficient and HAS NO CHICKEN. I went to Church's instead. read more

Who can pass up Popeyes? Well, maybe I should have. I waited in drive-thru for a while thinking my chicken and fries would be hot and fresh! Well, they were not...I was waiting on a hot fresh apply pie! Geez! I was looking forward to come hot chicken. Oh well! Maybe. Next time. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Olathe, Kansas

Ordered a 12 piece chicken on DoorDash. Got an 8 piece chicken, no sides at all and a lemonade I never ordered. This is the second time!

I waited in my car 20 minute, for my order to come out. Employee ask me to pull forward and it would be 10 minute. At 20 minutes, I go inside to inquire about the meal, I was referred to as the old lady in red car. Another patron heard this also. I am older but I am not an it. The soda area was filthy and no napkins any where. read more

I see a lot of bad reviews, but the staff here was a life saver for me. I was fortune enough to have the day off from work and was going to surprise my daughter with lunch; she loves Popeyes chicken tenders and bbq sauce. Unfortunately her lunch is 10:40, and they don't open until 10:30, I thought I would try a miracle. Walked in at 10:15, explained the situation and the staff was happy to help, and fired up some fresh chicken by 10:20, and I was able to make it to her lunch! That was one happy kindergartener!! read more

Went to the restaurant well before closing time, waited at the drive through for 10 minutes, pulled up to the window, and the guy in the restaurant looked at me twice and ignored me until I started actively trying to get his attention. Then he yelled at me saying they were closed and told me to leave and then turned around wouldnt even look at me. I do food delivery and I had to cancel the order and the customer was very upset. I'd give 0 stars if I could. read more

Disgusting, filthy, and vile are the only words I can come up with for THIS location! See my review for 119th if you feel that this is "just another negative review post." This location is filthy!!! You slide on the floors, there is always debri under tables, by the doors and trash cans. The staff here are just as greasy and don't get me started on the lack of enthusiasm. We ONLY go to the 119th location. read more

Workers slow, drive thru takes up to 45 minutes. Needs a new manager and they need to be on site.

Ordered a delivery, missing item. Sides were half full ate in 4 bites so very expensive for what the price is. Also there was no security what so ever. Most restaurants have things of making food / drinks safe for delivery but there was nothing, anything could have been put into it or taken out. Just a message to the management team maybe you just look into securing our food.. just remember what kind of world we live in. Then look at the rest of the reviews.. your doing something wrong I feel bad for corporate your ruining this location / brand. Thanks read more

There is a 50/50 chance to be treated normally or like you're inconveniencing the employees just by being there. Also a 50/50 chance they get your order right. A 50/50 shot of them remembering to give you things you asked for. 100% chance of that macaroni tasting exactly like how it was in school lunches. Not worth it at all. Canes is the same price and way better, go there not here. read more