The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct…read morerisk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute -- this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate -- and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement -- despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself -- and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well. It is also worth noting that I am a woman who cited federal law, asked direct questions, and refused to be dismissed. If that is being characterized as disrespectful, I would encourage this dealership to examine why a customer advocating for herself within her legal rights was met with verbal abuse, mockery, and being hung up on -- and why holding your staff accountable for that conduct is being framed as a lack of respect.

5 STARS for Mo Hassan & the Germain Service Team!…read more This is why my family buys ONLY Hondas and services them at the dealership! Our new Odyssey had the slider door bumped while open and moving. Small dent, but door would not close - unsafe! Our Service guy has been Mo Hassan since purchase of both new Hondas. Mo and team got us asap for a quick check and to drop off overnight. Mo and the Service manager looked at it, then brought out their Ace Technician for a look (Mo, please add his name as I did not write it down)! He smiled, returned with a tool, took 2 bolts off the top hinge, re-set it in the track, bolted it up and WALA. Totally fixed! I am extremely grateful for a Service Team like Mo Hassan, his manager, and the great Technicians at Germain Honda in Ann Arbor, MI!

Lady was extremely rude to me and unwelcoming when I was trying to look at a car. I never leave…read morereviews but wow

Could not have had a better experience. Let me tell you that for the first time in my life a car…read moresalesperson told me the truth. Rima was honest about the car and I mean all of it. I was looking for a reliable vehicle on a budget and boy did I get it. I can't recommend this small dealership any higher. I got a great deal on a great car. If you're on the fence please stop by. They are going to do their best to help you out.

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

I went in to this location for the first time for a simple oil change and I was very impressed with…read morethe service - start to finish. I will definitely be returning to this location again for my future oil changes and likely any maintenance needs or car browsing. I first called and made an appointment by calling the main line listed on their website. The call was answered within the first few rings and I was quickly redirected to the service department. I was able to quickly schedule an appointment and the operator was extremely friendly and efficient. The day of my visit, I arrived ~20 minutes early and was still assisted quickly and taken right away. Compared to other oil change service locations, the waiting room was comfortable (at least for me, but I could see how the low, plush chairs could be uncomfortable/difficult for some), complete with a TV, coffee, and water bottles. Overall the oil change took ~20-25 minutes and came complete with an exceptional, complimentary car wash.

I took my car there for some repairs and got the absolute worst service I've ever experienced. I am…read moresure I overpaid as well, but they had taken so long at that point, I just needed it done. I'm writing this review as a warning to others thinking about getting service work at Suburban. AVOID AT ALL COSTS. I made an online appointment (with a loaner car) on Friday, January 30th, I did not receive my car back until the evening of Monday, February 9th. When I brought my car in on 1/30, they said the system messed up and they couldn't look at it until the next Monday. They also said they don't offer loaner cars anymore and I could call Enterprise down the street. Since my car was still driveable, I kept it that weekend and brought it back Monday. On Monday morning, they called me and said they had people out and couldn't look until Wednesday. Enterprise also told me they wouldn't have a rental until Wednesday (not Suburban's fault but adds context). I understand outside factors happen but I wish I was informed about that prior to dropping my car off on Monday. Wednesday comes and they are radio silent the whole day. I texted and called with no response. Thursday they text me and say they can look at it Friday. So there's been no communication, I'm unable to coordinate if I need a rental car and now I'm out of a car until the end of the week. Throughout this week they weren't responsive via text. They also could never put me in touch with anyone when I'd call to check in. I felt very stuck. On Friday, they finally send me an estimate and are super responsive about that aspect. When it comes to getting me to sign off on paying them, they're quick to see and reply to text messages. I approved the work asap, I really didn't want to but at this point I just needed the work done. I haven't checked with another mechanic, but I'd hate to see how much I overpaid for this work. At noon on Friday they texted me to say it will now be done on Monday. So now I'll be without my car for the whole weekend in addition to the week it's already been and it's so late in the day on Friday that I couldn't arrange a rental. Their lack of communication inconvenienced me once again. I replied immediately asking if there's any way to get it back sooner because I don't have a car. They didn't reply until Saturday morning with a short message along the lines of "no, sorry Monday". On the Monday when I was promised the car, I didn't hear from them most of the day. I texted in the afternoon asking for a status update and heard back at 5pm that it was ready. I asked for a shuttle to pick me up, which they sent (the literal least they could do). The shuttle driver was quite unfriendly and didn't seem happy to provide a ride so close to the end of the day. I now have my car back and can post my experience here. I was so unhappy and frustrated not just by the delay but by the complete lack of communication which would have allowed me to make other arrangements. They did not listen to my concerns and didn't respond when I would ask. I felt totally taken advantage of and powerless but I do hope this review steers some customers away from Suburban. I went here a few years ago when they were still La Fontaine and had a fine experience. I don't know if it was the change in ownership or what, but this was very, very frustrating. I have an older car and probably will be buying a new one in the next few years. There's zero percent chance I would look at a car from this dealership after this experience. I just hope they did the work I paid for correctly.

I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.

Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Horrible experience and still continuing…read more I bought a new 2024 RSQ8 and it was paid in full around October 2025 and now it's January 6th and the dealership has yet to deliver the title for the car. I've spoken, text and or emailed different people there, including Blake (who says is a GM) and no one has any idea where my title is or when they might have it for me. Blake has not replied to texts I've sent him regarding the situation. This seems like a total title scam and I'm now forced to seek legal action against Audi of Ann Arbor as I've also filed a formal complaint with Audi USA, which they have agreed and put it in their priority. Jeff Hartman

I'd like to thank Reed, Alex, and Dimitri for their outstanding assistance with my new 2026 Audi…read moreA3. You each made the entire experience smooth and enjoyable. Your customer service, patience, and expertise truly made a difference.

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

Joined my friend as she was waiting for her vehicle. The waiting area is very nice - free wifi,…read morecoffee/beverages, and a decent amount of seating. Service seemed friendly.

My experience at this dealership has been nothing short of exceptional. Anna the sales associate I…read moreworked with for not one but two purchases now and she was so caring, helpful, and determined to help get both myself and a family member into the exact vehicles we wanted. She made the process seamless, which is rare in purchasing a car. I highly recommend working with her and the team at Audi of Ann Arbor. Thank you Anna and team!

I visited the VW service center to replace a broken car key. They told me it would take four days…read morefor the key to arrive and that I could simply pick it up when it did. After five or six days with no updates, I called to check on the key and was told it had arrived. They then mentioned it would need programming, which would take about 30 minutes. I asked if I needed an appointment, and they assured me I could come in later that day. Since the facility closed at 6 PM, I arrived at 5 PM, thinking there was plenty of time. However, when I got there, I was told the technicians leave at 5 PM. Why wasn't I informed of this over the phone before driving an hour to the location? I scheduled an appointment for the next day, dropped off the car, and was told the programming would take 1 to 1.5 hours. Not the original 30 minutes max that I was told previously. In summary, something as easy as ordering a new key that was supposed to take under 4-5 days took 2 weeks. The VW service team was disorganized, uninformed about their own processes, and failed to communicate properly with me as a customer. This experience was both frustrating and disappointing.

it's a parking garage, only so much can be said. haven't had any issues parking here and it's not…read morefull of trash which is nice.

The surface is being repurposed as a community commons Central Park…read more The sooner the better as the voters decided in November 2018. There is no direct line to reach the Republic Parking management and staff attending to the gardening and maintenance of the surface.