I wanted to take a minute to review Porsche Arlington, but more so - one of their sales associates: Leandro Rodriguez. My wife and I were in the market for a new vehicle after losing our 550 Msport when a driver ran a red light and totaled our vehicle. While dealing with insurance, we started the process of investigating new vehicle options. I was a long time BMW fan, Audis were intriguing, and of course - Tesla. I had to that point, never really thought about Porsche, but on a whim since we were in the area, we decided to just stop in and 'look'. Leandro was not a typical sales rep (maybe they are all great at Arlington, but we just dealt with him). He was kind, caring, talking to us more about us, our needs, our experience with the brand - before even starting to look at the cars. He then took his time showing us several different iterations of the Macan (we had already decided maybe a more compact SUV would be good for the DMV area). He was patient as we test drove each model (GTS, S, Base)... encouraging us to truly 'drive' the car. It was unlike any car dealer experience my wife and I have ever had - simply exceptional. While ultimately, we found the specific car options we wanted at another dealer, we still came back praying that they had the model options we wanted so that we could give the sale to Leandro and Porsche Arlington. We likely could have ordered, but being a one-car family and needing a replacement ASAP - it just didn't work. We are happy with our current Macan, but we will be returning to Arlington in the future for service, swag, and any future purchases where we have a bit more time to make the deal happen. I can honestly say that without the experience that we had with Leandro - we would have never really considered the Porsche brand. They are great automobiles, but it really was the personal touch that we experienced at Porsche Arlington (and Leandro specifically) that convinced us to join the Porsche family. They truly embody treating everyone as if they really matter, which is rare in today's marketplace. Kudos to the leadership and management at Porsche Arlington who identify talent like Leandro to represent the brand and store. read more

Porsche of Arlington definitely deserves a five star rating. Since the day I step foot in the dealership. Nothing but over the top service from top to the bottom. Kody Wood was my sales person. I came to test drive a 2019 911. After test driving The 911 And talking to my sales rep (kody) for an hour. I decided to order my dream car. I sat with my sales rep excited to build one from scratch. They were very knowledgeable and advised me how to custom build my dream car. After ordering the car my sales rep kody kept me informed every step of the way. It was quite a great experience tracking my car as it was be built. My car finally got to the dealership did an amazing presentation unwrapping my car. Took my first look and fell in love with the car. Kody my rep walk me through all the me bells and whistles how the car operates. Definitely one of the best decisions and experience buying a Car from the Porsche of Arlington If you're looking to buy a Porsche this definitely the dealership to work with. I highly recommend them. read more

I've had several experiences at this dealership - given multiple opportunities to work with different service staff and almost invariably I'm met with indifference, lack of follow through and no real sense of awareness or concern about my experience level with their dealership. Expect better for the price I'm being charged. read more

From the moment I walked in, Kody made sure to take care of me. You can tell he is genuine and cares about the best interest of his clients. He is very responsive and will take the time to explain everything to you. I had an exceptional experience at Porsche and love my car! read more

We worked with Mikael Holt to purchase a used car (not a Porsche, sadly) at Porsche Arlington and he was fantastic. Responsive, helpful, and did his utmost to give us a great deal and ensure we were happy with the vehicle (2013 Jeep Wrangler), and we absolutely are. Thank you, Mikael and Porsche Arlington! read more

Wonderful, personal attention and service. Actually made purchasing a new car a joy. Would highly recommend.

Over $17K has been spent within three months of this dealers service. My Porsche Boxter has become worse and worse, each time their mechanics tried to fix the problem, in which they have caused over and over again. Always making matters worse. first day I went to the Porsche of Arlington to pick my Porsche up following it's repair I didn't recognize it as my car do to it looking worse off than when I brought it there. I addressed the service rep. Ron the convertible rear frame was uneven. The left side was higher than the right. Ron called the mechanic over to take a look and a large wrench was found left inside the convertible cover. Immediately following them taking their tool out they said it wasn't a big deal, changed the topic and was pushing me to leave. 10 days after Getting my car back ,a storm came in the same thing happened do to the rear piece being uneven and the car was flooded. I called a tow truck and it had to be returned for service again for the exact same reason. It cost over $10,000 do to the dealerships mistakes in which I relied on them to take care of. They called me three weeks later that my Porsche was ready. Went back to pick it up and the same thing was the result. Now the right side was higher than the left with a larger gap. I immediately addressed this matter to the Rep. Richard he said he would inform rep Tom who said he will do something about it. I also left a message to service manager Rudy many times and never heard back. Following this experience I no longer want to have a Porsche in my possession. This is my worst experience which also caused me to be traumatized. This is the worst dealership ever! Over $17K has been spent within three months of this dealers service. My Porsche Boxter has become worse and worse, each time their mechanics tried to fix the problem, in which they have caused over and over again. Always making matters worse. first day I went to the Porsche of Arlington to pick my Porsche up following it's repair I didn't recognize it as my car do to it looking worse off than when I brought it there. I addressed the service rep. Ron the convertible rear frame was uneven. The left side was higher than the right. Ron called the mechanic over to take a look and a large wrench was found left inside the convertible cover. Immediately following them taking their tool out they said it wasn't a big deal, changed the topic and was pushing me to leave. 10 days after Getting my car back ,a storm came in the same thing happened do to the rear piece being uneven and the car was flooded. I called a tow truck and it had to be returned for service again for the exact same reason. It cost over $10,000 do to the dealerships mistakes in which I relied on them to take care of. They called me three weeks later that my Porsche was ready. Went back to pick it up and the same thing was the result. Now the right side was higher than the left with a larger gap. I immediately addressed this matter to the Rep. Richard he said he would inform rep Tom who said he will do something about it. I also left a message to service manager Rudy many times and never heard back. Following this experience I no longer want to have a Porsche in my possession. This is my worst experience which also caused me to be traumatized. This is the worst dealership ever! read more

I forgot to mention that I had visited this dealership to inquire about a car they had posted at a good price. The basically told me I was mistaken and they would never had posted that price. When I showed them the screenshot they said OK but then tried to cheat me on my trade-in. Their chief mechanic said it needed a $5,000 replacement for a cracked turbo. So the sales-manager(victor) said he would give me $2000 for the trade-in. I declined to do business with them. I took the car to my BMW dealer and they said the turbo was fine but had a minor leak. They fixed it for $400! Sheesh, there is no reason to do business with this Porsche Dealer. read more

Run far away from this dealership. Purchased a car from them. They said it would be ready in 2 days. I requested an add-on which required them taking the vehicle off-site. Somewhere along the way they got the car in an accident and had to push it another day. Then they pushed it another. And another. And another. Finally, 5 days after we were supposed to have the car in our possession, we go to pick it up. And it STILL wasn't ready. This was after we travelled 2 hours to get it. Why would you let us drive few hours and string us along if you knew it wasn't ready? NOPE. The sales team and everyone seems earnest but this was the most MESSED up deal, to the point that I would not recommend this to ANYONE. If I had known ALL the trouble this place would cause me, I wouldn't have shelled out as much money as I did. Seriously, PLEASE go elsewhere. read more

this dealership low ball on the trade in offers. They responded "we priced what we were willing to pay for your vehicle" even carmax offered higher than this dealership read more

Kody at Porsche Arlington is great. He is very responsive and is willing to work late at nights as well as weekends to make sure you have a seamless experience. Kody is also a reasonable person, if you bring in another dealers quote, he will entertain it. In addition, he is very informative and went through all of the features of the car before driving it out. Would recommend, Kody is great. The dealership's inventory is very extensive as well. read more

My wife and I had a wonderful buying experience here. Aside from landing a Macan we love, we were treated respectfully and honestly by an awesome staff. - Junehee was our specialist and he is awesome. A true professional; he even stayed late on a Saturday to help us work through the deal/processing. - Sami the General Manager was also as transparent as any sales associate I've ever dealt with. High marks for closing a deal that we were happy with. - Donald the Finance Manager also hustled in the late hours of a weekend night to help us drive our new dream car home. Overall, we felt welcomed and all the staff were personable and caring to our needs. Highly recommend this location. Ask for Junehee, Sami, and Donald...you won't regret it! read more

On a perpetual road trip from Los Angeles, I dropped off my 911 for servicing. These guys--especially Sergey in Service--went above and beyond the call to accommodate me. Great personal service. I couldn't be happier. read more

Mikael Holt was great in helping me purchase my first car. His animated personality made me feel comfortable throughout the entire process and I highly recommend his services. read more

This message is for the Porsche dealership located in Arlington Virginia. My initial experience here was wonderful, my sales associate, Z Hamed, it was absolutely great and worked with us from the beginning until the end And everything went very smoothly! But that's the only good thing that I can say about this dealership, the sales associate or the sales manager. My windshield has chips/cracks in it. When I initially brought it up to their attention, they told me that they would call Safelite and they would repair the chips and cracks. Once i had gotten that done, that only lasted a few days and now the chips and cracks that were once filled, look exactly the same as they did before. I once again called the dealership and took my car there, and I was greeted by Victor who is the manager at the specific location. Victor promised me that he would then change my windshield for me, as he saw that they were very noticeable and deep. He told me to give it about a week or two and that he would call us back in to change. This was weeks ago. Now when I try to get in contact with Victor, the sales manager, or my sales associate, Z Hamed, I have absolutely no luck as they do not pick up my phone calls anymore, they don't call back after my voicemails anymore and they don't even answer my texts! I have just bought a Porsche for god sake. I thought the service here for a high-end vehicle would be much better than this. This is extremely unacceptable for a reputable car brand. It started off as a five star, has QUICKLY Drop down to one star as they are now ignoring me! Who in their right mind ignores their customers!?!? This won't stop here, i will make sure i can get in contact with the right people in Porsche because this customer service is unacceptable. Do better. read more

I had a very easy and smooth experience with Porsche Arlington and my salesman Thomas Skariah. I highly recommend the Porsche Macan as your next vehicle, and Thomas Skariah as your salesperson. read more

Was in the area running some errands and have been in the market to purchase a car soon, so decided to stop by. Mikael greeted me warmly when I walked in and welcomed me to sit down to chat. He was never pushy to try to sell me a car when I wasn't looking to purchase that day and I greatly appreciated his conduct. He spent time with me to understand my price point, current situation, and what I was looking for. He took me for an extended test drive and was helpful in explaining some features and history of the the car throughout. In the end, even if I did not purchase a car that day, I highly recommend Mikael as a friendly and professional salesman. read more

This by far one the worst car dealership that I've ever had to deal with in my life. Incompetent, arrogant and rude salesman, finance mgr and GM, just a start. It took over a month to finish up sales paperwork littered with mistakes and switch and bait tactics. If you want an honest dealership that will live up to "Porsche" brand do not go even 25 miles near this place. Only saving grace is Mr. Terry Long - honest guy and straight shooter that should be running this place all together. Taking my future business and rest of maintenance plan to else where but here. How about Tysons Corner Porsche! read more

Do not walk, run the other direction from this dealer. I've had the displeasure of working with the Service, Parts, and Sales in the last two years and every experience was worse than the previous. Most recently I had my Porsche appraised by this dealer as a trade-in. I went to two other dealers earlier in the day who were able to provide me an offer within 30 minutes. The salesperson at this store advised me that it would take 30 minutes as well. Fast forward 90 minutes later and I inform them that I can't wait any longer. 15 minutes later they bring my car out and present an offer that was significantly lower than each of the other dealers. They took more than an hour and a half just to give me a lowball offer, complete waste of time. The customer service at this store is more fitting of a Popeye's Chicken rather than a Porsche Dealership. Do yourself a favor, drive the extra 15 minutes to Porsche Tysons Corner. read more

Visited Porsche of Arlington and was served by Mikael. Very professional in his approach and knowledge of the product. Took us on a test drive on a well thought out route to experience the Macan's capabilities. Would not hesitate to buy from him if the price is right. read more

Went there with my husband to buy a new a suv today we did not receive any help and the amount of money we were about to spend I told my husband let's go to another Porsche dealer as no one greeted us so their loss they lost a 100k sale today read more

We had a great experience at Porsche Arlington, especially because of our sales associate Mikeal. He went the extra mile in every way, from ordering our dream vehicle and getting it here early and making the vehicle presentation extra special. read more

Richard Slater was our sales guy who helped us purchase our 2017 Macan. He did a great job and even offered to order in lunch for us to accommodate my husbands low blood sugar :) Honestly buying a car from a dealer is never as quick and painless as you'd like but these guys did their best to get us on the road as quickly as possible!! Overall good experience. read more

Mikael Holt is very responsive and attentive. Enjoy working with him and will bring him more business.

First time visiting this dealer. Had to order a part. Whom ever I encountered was friendly. Wes, in the parts department, was friendly and helpful. I would certainly bring my business back here. read more

Purchased our daughters car from Mr Holt, what a wonderful experience !!!! He made it so special for our daughters 1st car purchase!!! We will definitely be back!!! read more

Trash service department. The service advisor I was assigned to was let go after a few days which shows the state of their service department. I was assigned to Mo, who was very helpful at first but later became unreachable. The battery that was needed for my car would take 6 months to get, which is ridiculous. What is the point of having a Porsche when the dealership can't get you the parts?! I ended up taking my Cayenne to a Porsche body shop that got me the battery in 2 days. The Porsche warranty is useless when they can't get you the parts. This is the worst experience I've had with a service department. One of the reasons why I chose a Porsche over other cars was due to the level of service I assumed I was getting with Porsche. My car was also placed outdoors 6 months and when I asked if they had a car cover for paint damanges, they said no. Are you f'ing serious?! You are gonna put my car outdoors for 6 months subject to pain damange when the car is completely open due to dead battery?! The biggest flaw is that they never answerthe phone call. I left over several voice mails which they don't return. I actually came in on the weekend to drop of the loaner they gave me. There were litterally no customers and the service dude just ignores the phone call... wtf... I've had better customer service at a Hyundai... Not to mention they were trying to charge me $3100 battery for a defective battery when it's covered under warranty. I had to ask them for this to be under warranty instead of them taking the steps to tell me that it's under warranty. They already charge a fortune for service but they can't even try to cover stuff warranty that you paid for when you bought the car. This place gives Porsche trash reputation.. I've decided to never buy another Porsche due to high hard it is to get a freakin battery. They make it so specialized that if they don't have the parts you are screwed for months without a car to drive. What is the point of buying a Porsche?! Jesus christ. read more

Highly impressed by the professionalism of the staff. Malcom in parts did an exceptional job helping me to get my part. I have never walked into a dealership with this level of positively and great customer service. Can't wait to come again for more business. read more

Hallelujah, the Porsche sales department has taken over the BMW showroom across the parking lot, so that is a good thing since the Beemer folks were dreadful and have taken their shameful customer service elsewhere. These Porsche sales folks are very well informed on all things Porsche, so this is the place to come over HBL (Tysons Porsche). Parts Department is laughably small with what looks like a takeout window, but very friendly and willing to look pieces up for you and give thoughtful advice. This is a WIN. read more

Do not go to Porsche of Arlington 3100 Jefferson Davis Hwy!!! First of all the was purchased for cash and not 2 weeks have gone buy and transmission malfunction light is on. When contacting them, one person said they would pick the car up, then another person said you have to bring it in. This car is leaking oil and not safe to drive back to Arlington VA. from Baltimore MD. This is the worst experience ever. Now contacting a my lawyer for some answers. Do not go to 3100 Jefferson Davis Hwy Porsche of Arlington for anything, unless you like being ripped off!!!!!! read more

Bought a 2022 Macan from Junehee. he went above and beyond to help me and my wife with our purchase. He stayed after hours on a Friday night to help us. Would Purchase another car from him. read more

Worst service experience I have had with any brand car I have owned. I understand why service is challenging with staffing challenges and parts delays. I don't accept never getting a call returned for a week. Awful!! read more

I bought a set of keys in march never recieved until July and they lost the keys and I gotta keep calling them instead of them fixing the problem .. I will never buy a car from them again .. will stay at Mercedes !!! read more

Jason Bell service tech and Aaron service manager embodied customer service ethos "go beyond the expected". My 992 wasn't reading oil level but my Porsche Connect App showed a low oil level. Easy, just oil in the car. I showed up at 4:59 pm at the service center asking assistance expecting to be told "go buy some oil, we are too busy". Instead i record immediate attention and resolution by Jason and Aaron. It's the little things that separate one Porsche dealer from another. What's more, it's the people, Jason and Aaron, that make that separation happen. Thank gents! read more

Top notch service, staff and teamwork! I highly recommend everyone considering a Porsche to purchase from this location. I received the best service from Ellie, Kareem, the GM, and Tee. (I had previously had a terrible experience with Porsche of Tysons and was so turned off by them that I would rather drive to any other dealer than to give them my business) We had previously called to make an appointment with the salesman who answered the phone - Kareem - and when we arrived earlier than our appointment time, Kareem was with another customer, but, the GM greeted us with a smile and quickly got us in touch with another salesman, Ellie. I loved how Ellie, Kareem and the GM tag teamed and all helped us throughout the day in their own way. There was no competitiveness, pushyness, or bougieness. They all genuinely wanted me to take my time and make the right decision on which car I wanted. They were all knowledgeable and answered all of our questions with genuine care. They were each such a pleasure to work with and went above and beyond with customer service. They even let me take home a car overnight to truly think about my potential purchase. I would absolutely recommend all of my friends to buy a car from this location and I would definitely work with them again if the chance ever rose. Thank you Porsche of Arlington!!! read more

For a company and dealership that supposedly prides itself on integrity, transparency and honesty, this was NOT our experience. Since they brag about their supply and demand issues (meaning more demand than supply), I guess these things don't matter. If they don't matter to you, go ahead and drop your $$ here. If they do matter, particularly if you are purchasing a used vehicle, find another dealership. read more

service department is a complete joke. Constant employee turnover, no one to answer the phones, you get put into vm and no call back. The people working there are not even trained on Porsche cars. One week for an oil change. They are happy to sell you a $150k car at full retail, but stay away for service. Never had this experience with Mercedes Benz dealers. read more

Business model of this place is all based on lies on all levels: from technician up to the GM. Every time I had my had in the shop they created electrical issues that I never had before. Last time they kept the car in the shop for over 4 months ripping it all apart trying to fix it and after all threw their hands up and said actually it operates as designed. That's after spending hundreds of work hours and thousands in useless module replacements and programming they just decided to walk away. GM stated that since the car isn't new they're not responsible for any issues that arise from their own repairs. What a nonsense! SA told me to get the car all washed and gassed-up and I picked it up with birds droppings all over and half tank of gas. Lied to me that it also failed the state inspection- I went to the same location and the guy told me he never saw this car before. It passed right away. Had to pick up the car as-is with even more issues then it had before. I has this car fixed the same week within few hours at another shop which costed me money. After I sent a proof that the car was fixed the GM never responded. Had to open a case with Porsche Cars NA to get this resolved. All of a sudden they reached out and offered to look at the car again. Since I still had an issue with alarm that they had created, I dropped the car off. After a week nothing was fixed. Technician walked out and said he tried everything and doesn't know what to do. Had to take the car to another shop and pay more out of pocket to get it all programmed which took only few minutes. Give yourself a favor and avoid Porsche Arlington at all costs for its incompetent and dishonest staff. read more

It was really nice working with Junehee Kang to purchase my new Porsche. This was my second time buying from Porsche of Arlington. I highly recommend the dealership and Junehee, if you're shopping for a new Porsche. read more

Stay away from these guys. Victor Coronel, Sales Manager, and Austin Stuebner, sales associate, sold me a brand new 2022 Panamera w/o telling me it was missing critical parts to operate the car's wireless charging system. When I finally figured out the system wasn't working, I had to bring it to another Porsche dealer to get the straight story - these guys will lie to your face all day long. Even after being confronted that they hid this from me, they've made no attempt to fix the problem or rebate a portion of the car's hefty purchase price to reflect the missing equipment. These guys are the epitome of fraudsters. If you want a Porsche, work with Porsche Tysons or Porsche Annapolis - way more trustworthy. These guys are just bums in suits. read more