The barista, Katie, provided amazing service. HER LATTES ? I mean come on, Delish ! 10/10 would buy a Porsche just for the free latte fs. read more

Porsche Marin - Spanish Latte w/ Cold Foam - Car Dealers Near Me - Mill Valley, California

I visited this dealership as a serious prospective customer and left disappointed by the experience. I came in with a genuine interest in the brand, a realistic budget, and a genuine intention to purchase a vehicle if I found the right fit. I was not there for a joyride or simply to pass the time. From the moment I walked in, it was difficult to get anyone's attention. Once I was able to speak with a salesperson, I never felt like I was being engaged as a serious customer. As a younger buyer, I got the impression that assumptions were being made about why I was there before anyone had taken the time to ask. The most frustrating part was the feeling that I had to prove myself before I could have a serious conversation about purchasing a car. Rather than being treated as a potential customer from the start, I felt like I first had to convince the salesperson that I belonged there and that my interest was genuine. I wasn't even looking for a test drive, yet several comments gave me the impression that I was being viewed as someone looking for a free test drive rather than someone interested in learning about the cars. At one point, a comment was made that came across as suggesting that if I wasn't prepared to purchase a vehicle, I shouldn't be wasting the dealership's time. Whether that was the intended meaning or not, that was how it was received. One interaction in particular stood out to me. After we had spent time discussing my budget, the types of cars I was interested in, and my purchasing criteria, the salesperson told me that he wanted to "look me in the eyes" and determine my character before talking numbers. Whether that was intended to build rapport or not, it came across as though I was being evaluated rather than helped. I had come to learn about the cars and explore a potential purchase, so the comment left me feeling as though I needed to prove myself before I could be taken seriously as a customer. I also felt that very little effort was made to engage me in a discussion about the vehicles themselves. During parts of the walkthrough, inventory was being scrolled through with little explanation, and I found myself having to stop and ask about specific cars because information wasn't being volunteered. I walked into a Porsche dealership wanting to learn about Porsches and left knowing almost nothing more than when I arrived. None of the individual interactions were dramatic on their own. The issue was the cumulative effect of the comments, the assumptions, and the overall tone of the experience. I walked in excited to learn more about the Porsche brand and left feeling like I had to earn the right to be taken seriously. The cars themselves were fantastic. Unfortunately, the customer experience did not match the enthusiasm I had walking into the dealership. read more

Great service folks and great amenities. They have taken good care of my cars. Each time, I was accommodated with loaner vehicles, such as a Panamera or a Macan EV. When not checking out the latest Porsches in the showroom, the coffee bar in waiting area is nice. read more

Brandon is the best service rep I have had. He changed my mind about the dealership in Marin. Exceptionally professional with top tier customer service. They are lucky to have him! He sets a great example for other employees. read more

Everything went smoothly and quickly, from email inquiring, trade in and payments. Hospitality, a very friendly dealership. My sales Rayshawn is very responsive, nice guy. read more

I contacted them regarding a recall on a pressure pump for my 2016 Porsche Cayanne. I went to my mechanic and he told me that there was a recall on this part, sure enough I called them about it and they said they didn't know anything about it? I Googled it and looked up a website that gives you updates on your car. They denied it without even looking it up and told me someone would call me right back? No phone call, nothing. It's unfortunate because in a month or 2 I will be buying 2 brand new Porsches but not from them. All they had to do was follow up and they couldn't even do that, very disappointing read more

My 2020 Macan S, purchased from Porsche Marin continues to be an outstanding purchase and I value the relationship with this dealership, part of the Indigo group of proven quality dealerships. Although 3 hrs drive from Marin, they have proved themselves on multiple occasions, and my visit 07/15/25 was no different. I had an appointment with the service department and Brendan Lederer was outstandingly professional & personable in handling an issue under warranty. I was issued with a loaner Cayenne for the day which I enjoyed immensely driving around the winding Marin county hills. There was time to pass inside and several of the staff inquired if I was receiving attention, which was impressive. If anyone is reading this review & contemplating a purchase of either a new Porsche or a Certified used model, I recommend most highly this excellent Porsche dealership. read more

Porsche Marin - Macan S - Car Dealers Near Me - Mill Valley, California

Folks at Porsche of Marin went above and beyond to try to make it right, I can't stay mad. They've left a personal note and some goodies to make it right. I can certainly see that they deeply care about providing excellent service. ...now fix that driveway entrance read more

Brandon is amazing and I've had the best experience so far. Very prompt and great customer service

We spent a number of hours with Andrew looking for a Porsche Macan EV...eventually landing on one that they had in stock. While getting close to purchase we found ourselves taking a "reflective step back," not feeling completely comfortable with the equipment said Macan came with, and "backed out of deal". While we were looking for a 2025, it was clear that the choices within a 100 mi. radius were "slim to none". If you want to know the true character of a sales rep, just cancel a deal...Andrew is a true professional with excellent character, bringing to the table a sense of understanding that sometimes decisions need to be "fine tuned". Thank you Andrew for allowing us to be human. It was as hard for us to break the deal as it was for you to lose the deal. This was stellar customer service! read more

I was surprised on my visit this week that after showing lots of interest in test driving 2 specific cars and being told "everyone is busy" and they must all be at lunch and "just call to schedule an appointment for another day." It was a mid afternoon (2:30-3:00) after lunch time on a Thursday. I saw several salespeople standing around so it didn't make any sense. I thought it was odd that they didn't even ask me to wait a few minutes for someone to become available. Ultimately this off experience gave me a bad taste in my mouth and I will not return to buy the car. I gave 2 stars because the nicest person to help me was actually a guy in service who spent time going over all the key aspects of the car with me, just to be professional and helpful and to represent his employer well. All employees should act like this member of the service team. He went out of his way to describe features of both cars. read more

I've dealt with a lot of salespeople at various dealerships & seriously, George & Elijah at Porsche Marin blew us away with the level of service they provided my wife & I. They were both professional thoughtful & easy to work with -- The test drive was filled with laughter lol. Buying this car was a fun & exciting experience & I look forward to working with them in the future. Highly recommend. read more

I give Porsche Marin the highest possible rating!!!! From first contact to last contact, I was treated with courtesy. Enrique Yam was my service advisor. He was consistently friendly and professional, stayed in touch with me about what was going on with my car, etc. I was given a fantastic loaner!! They resolved my car's problem and the bill was half of what they estimated because less had to be done than was originally thought. The people at Marin Porsche are honest, knowledgeable, professional, efficient and courteous. I will continue to drive from Berkeley, braving the sometimes problematic Richmond-San Rafael Bridge, to have work on my Boxster done at Marin Porsche. read more

Exceptional customer service from George! He was friendly, knowledgeable and personable. James made the finance process smooth and stress-free. I highly recommend Porsche Marin. Very professional staff and customer focus approach is second to none! read more

Why buy from Porsche Marin - It's a seamless transaction! My wonderful wife gave me a "thumbs-up" to acquire a new '24 Macan. Three Macans and one 911 from Porsche Marin in three years, she's the Best! You can purchase a Porsche from multiple Bay Area dealers, why buy from Porsche Marin - Paul Dulberg, he's the Best! Paul's a sincere professional who makes you feel comfortable throughout the whole buying process, from the moment you walk onto the sales floor until you drive off in your new Porsche. Followup, Paul's the man. Drop-in or call with a question about a feature you don't understand, he's there for you. Needless to say, Pauls the reason I (we) keep keep coming back to Porsche Marin. Besides Paul, a special shout-out to Luke Council, General Sales Manager and Nic Cipriati, Finance Manager, for making this acquisition happen. Thanks Porsche Marin - I (we) shall return! read more

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I recently bought a 2024 Macan and have had the pleasure of working with Andrew and Ivy. The customer service at Porsche Marin has been nothing but top notch. Despite a few small issues with the vehicle they made sure to make things right and went above and beyond. Jaqueline at the Marin location is also just a pleasure to work with. Marin has a great team in place and I would recommend paying them a visit if you are looking for a new Porsche vehicle. read more

Stay away. It's dealerships like these that give salesmen a slimey reputation. Omid, Alex, & James were all 3 shamelessly asking me not to wire the money stating "someone just walked into the store interested in it" We were done negotiating, signed all docs, & right when I was about to wire the money they demanded I don't. Omid started crying over the phone saying there is nothing he can do & he will try his best not to sell it to these newly interested clients. 3 hours later he called me saying the vehicle is sold to them. Once Omid started fake crying over the phone l knew something was very off. Needless to say they held on to me as back up for as long as they could, then squeezed a few bucks out of the newly interested clients. A few bucks to ruin their reputation, & end our relationship at this dealership. Truly shocked to have gone thru this to what seems on the surface as a well established professional dealership. Would maybe expect this at a small used car dealership, not here. No shame nor morals can be found here. Go to dealership you can trust Last week 4/12/25 (3 weeks after visiting Porsche Marin) I spent $400k with my local dealer on a turbo s cabriolet & a cayenne coupe. This dealer got the 400, will be handling all my service, & will get these trade ins when it's time to get newer models. read more

Porsche Marin - Car Dealers Near Me - Mill Valley, California

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I've bought 2 cars from them. Service is expensive, but otherwise decent. I was very surprised to see that my low-mileage 911 was driven ~95 miles over 1.5 months while it was in for minor electronic repairs. I was told they were waiting for camera wires and was assured that no one was using the car in the interim. The Service person was pleasant to deal with but he tried telling me it had something to do with testing the car (no way). Seems more like someone was using my car to commute to work for a few weeks. Be cautious. read more

I have purchased four Porsches from Porsche Marin. My complaint is about the initial call-taker at "customer service" for the service department and the service department in general. I would have been happy to speak with the manager of the business about my experiences, but of course, assuming I ever got to someone who said they would transfer me to him, he was either "unavailable," or my call was dropped during the transfer. Here's the sequence of events: Noon on Friday: - I get notification on my dashboard that my cooling system needs attention - I call to make a service appointment - "Who do I have the pleasure of speaking with?" - I stop from saying "You mean 'With whom do I have the pleasure of speaking?' I don't care about grammar, but it fits with the rest. - "What kind of service do you need?" - "My cooling system needs to be inspected" - "Will you need a ride home or will you wait for service?' - "I don't know. How long will the service take." - "I don't know." - "Ok, how can I know if I will wait or if I need a ride if I don't know how long the service will take?" (by the way, this is the second time I have had the exact discussion with the phone answerer when I called about another service months ago.) - "Hold on a minute, let ask my service department." - After holding for 10 minutes ... - "Are you still there?" - "Yes." - Sorry, I can't get ahold of anyone. Would you be willing to have us call back with an answer?" - "Sure." (NEVER say this!) - "Okay, thank you" - 5:30 pm Friday - no callback yet (same experience as the first time I agreed to a callback months ago.) Notice on dashboard now says "pull the car over, engine is overheating." - 5:40 pm Friday - I call the service department again. No answer after gazillion rings. (Service hours 7:00 - 6:00 pm) - 10:30 Saturday morning (replay of Friday morning) - I call to make a service appointment - "What kind of service do you need?" - "I called yesterday & no one called back. I got a dashboard notice that my cooling system needed to be inspected, then I got one that said the engine was overheating" - "When would you like to schedule the appt?" (we discuss this) - "Will you need a ride home or will you wait for service?' - "I don't know. How long will the service take." - "I don't know." - "Ok, how can I know if I will wait or if I need a ride if I don't know how long the service will take?" - "They tell us not to give out a time, because it can sometimes take longer. (so how are you supposed to know ... argghhh ... can't they just say "normally it's x hours, but it may take longer?) - "Do you give loaner cars? (They look it up - apparently I'm not a frequent flyer on their list, so) "No, I'm afraid we don't have availability for that." - "Even though you never called me back & didn't answer the phone?" - "Sorry." - "Ok, let's just schedule it (we do)." - "Is there anything else I can do for you?" - "Yes, please connect me with the manager of Porsche Marin" - "Ok, I'll see if he is available." (you know what's coming, right?) - "I'm sorry, he's not available." - "Can you transfer me to his voicemail?" - "Sure. Hold on a minute." - The call is dropped - I call back (yes, a glutton for punishment.) A different chirpy voice ... - "Who do I have the pleasure of speaking with?" (Same grammar.) - "Can you please transfer me to the general manager of Porsche Marin?" - "Sure" I wait - "This is xxx, Sales Manager." THE END read more

Just took delivery of my 911 Carrera 4S in beautiful Ice Grey Metallic. The look on my face says it all. Paul went to lengths to secure me an allocation ; Luke the GM has been nothing short of patient and understanding throughout the process of securing the exact deal that I asked for and was extremely hands on with the delivery process, constantly updating me on delivery status/dates. Excellent customer service from them both, the kind with intentions to build long term relationship with returning customers instead of just trying to push a car sale. I look forward to referring friends and families to Paul and Luke for any Porsche purchases/orders. read more

Porsche Marin - Car Dealers Near Me - Mill Valley, California

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Sooooo glad I dropped by on a mini vacation I was almost going to purchase a spyder from the east coast but Brett and Ethan came through located me one in a few days and I had my new baby in my garage by the weekend. 5 stars all around ! read more

Porsche Marin - 718 spyder - Car Dealers Near Me - Mill Valley, California

I am writing to express my extreme disappointment and dissatisfaction with the service I received at your establishment recently. Unfortunately, my experience with your company has left me with no choice but to share my grievances through this negative review. Firstly, upon receiving my vehicle back, I discovered that Sport Mode, a critical feature of my vehicle's performance, was malfunctioning. Additionally, it became apparent that the front seat had been incorrectly installed, posing a serious safety hazard. These oversights are inexcusable and reflect a lack of competence and attention to detail on the part of your technicians. What is even more concerning is the manner in which my concerns were dismissed when I raised them with your staff. Rather than taking responsibility for the errors made, I was met with accusations of dishonesty and told that I was lying about the issues with my vehicle. This response was not only unprofessional but also deeply offensive. It is worth noting that just five miles prior to visiting your establishment, my vehicle (Boxster S with 18k miles on it) underwent a thorough inspection by S Car Go, where it received a clean bill of health. This further confirms that the problems encountered were a direct result of the service provided by your company. As a customer, I expected better treatment and accountability from a reputable auto services provider. However, my experience with your company has been nothing short of disappointing. I am left to deal with the consequences of your negligence and poor customer service. I urge you to take this feedback seriously and reevaluate your approach to customer satisfaction and quality control. Ignoring or dismissing legitimate concerns raised by your customers is not a sustainable business practice and will only serve to further tarnish your reputation. In conclusion, I cannot in good conscience recommend your services to others based on my experience. I sincerely hope that you will take the necessary steps to address the issues raised and prevent similar incidents from occurring in the future. Anyone looking for services on their Porsche I can't recommend S Car Go in San Rafael highly enough. They are a class Act! read more

I was in Marin for other reasons and decided to see if Porsche Marin had any 718 Caymans in stock, preferably used. First off, know that I know a heckuva lot about Porsches, particularly vintage ones. I'm a PCA member, I autocross regularly with PCA, I go to Monterey Car Week every year... I know my stuff, and I'm serious about buying a 718 Cayman. I showed up in my Subaru. Now, I know from PCA autocross that Subarus are very popular among Porsche owners as daily drivers. It should not come as a surprise to a Porsche salesperson that a potential customer also owns a Subaru. But I guess at Porsche Marin, the salespeople aren't aware of this. Despite multiple salespeople walking past me and several not having any customers at their desks, no one even said hello to me or my boyfriend. After about 25 minutes of being ignored like some dirty panhandler, I was ready to leave. I was sitting waiting for my boyfriend to use the restroom when a salesperson finally walked up to me to see if I had been helped. Too little, too late. I'll be purchasing from Porsche Redwood City. I've been there for multiple PCA events and know they will treat an enthusiast with respect... even if she shows up in a Subaru. P.S., Porsche Marin should send salespeople over to Ferrari of San Francisco for lessons in customer service. While I'm not currently in the market for a Ferrari, and was transparent about this with the salesperson who (immediately upon entering the dealership) greeted us, he spent a solid 30 minutes talking to us about the brand, the ordering process, and Ferrari's motorsports arm. He knows that this experience will stick in my mind if and when I can afford that GTC4Lusso I've got my eye on... read more

We recently bought our Porsche Macan from RayShawn at Porsche Marin and can say it was it was a pleasure. So friendly and down to earth. He made us feel very comfortable and actually everyone we ran into from the person working at the coffee lounge and folks in the shore room were really nice and said hi and asked if we need anything. The Financing, trade-in and final sale was short and was no hassle. But a real shout out to RayShawn who went above and beyond to drop off a few things we didn't get before we left the dealer! read more

Beyond terrible. Having purchased a couple of cars from Marin Porsche, I've been taking those cars to this location for service over the years. Firstly, let me capture the service process as many will be shocked by their standard operating procedure. While you will need to make an appointment (over the phone or online) which is more often than not 3-5 weeks out, far longer if you want a loaner, when delivered at the agreed upon hour, I have witnessed my car then brought to the back parking lot...and there it will sit. In some cases for a day or two, in others, several days before the car is even moved into a work bay for inspection/service. In addition, do not be surprised when you realize that your car has been driven 20 minutes north up the busy freeway to another facility in San Rafael. None of this is mentioned to you when you have dropped off your car for service. Maybe it's just me, but your car is a critical tool one needs to go to the doctor's office, to work, to pick up the kids after school, yet there is absolutely no consideration or even acknowledgement of this. Basically, the service advisors mentality is your car will be completed when it's completed and never is there any communication about timeline and completion even for basic, scheduled service. The topic is avoided entirely and when pushed, the typical response is 'we'll do our best'. Clearly this attitude is fueled by the fact that while you had an appointment at 7:30AM...that does not mean they will look at your car that day, or even after several days, and no updates are provided, In order to get any status on your car, you need to be 100% proactive, either calling or texting the advisor. In most cases, they do not pickup the phone, nor respond to messages left. Response by text often comes hours after your inquiry, and even then only a few cryptic words, which has become a favorite game for my wife and I to try and decipher. "Parts need to be ordered" is a classic example. Parts for what? How much? How long will it take to get the parts? Can I pick up my car? Is it covered by my warranty, which in the case the repair is fully covered, in my experience, it's never volunteered by the advisor. Sadly, in conclusion, with the exception of one advisor (who left to another dealer), the most basic of communication skills are non-existent. Ironic and sad, considering customers are routinely paying $100k -$200k for a car...you'd think the level of service and care would be commensurate. read more

I needed help with my 911 Targa a few weeks ago . The top would not open and I was full of dread that I was in for terrible news. I reluctantly enter the dealership ready for battle. I was paired with a service provider named Brandon who immediately put me at ease. He walked me through the issue and quickly secured me that my car was still Under warranty and that the issue would Be solved. He went over and above with being courteous and detailed regarding what the car needed and how the process for repair would proceed. In addition, he was kind. I find that in the hustle and bustle of life many have ditched the human engagement for quick and dirty transactions. Brandon clearly cares about the quality of his interactions and how the person across the desk from him feels. I was left feeling like going into dealerships may no longer be a trip to avoid at all costs. read more

I went in looking to buy a car I've owned 40 Porsches in my life. I met with an arrogant guy named Ben. He has no knowledge of the history of Porsche. He didn't know what a 928 or a 356 was. Complete ahole. He introduced me to his finance manager and we got talking, nice guy, but he confessed he didn't finish High School and he was trying to get me to finance a car that I had a check in my pocket for the purchase. I have an Ivy League MBA. I dont need a high school drop out to guide me though a one hour purchase. So I called an LA dealer was delivered a car 3 days later. Not the sharpest tools in the shed there. read more

Bought our Macan here from Fred Mohajeri. My wife and I shopped around and he had by far the best price in the bay area. Fred went out of his way to make sure we were happy and the whole staff at the dealership was super friendly. I can't say we had the same experience at the 2 other Porsche dealerships we visited. The sales people at the other dealerships were cocky and had no interest in what we wanted. We would recommend Fred and Porsche Marin to anyone looking for a Porsche. They had my dream car in the sales floor, absolutely gorgeous GT3RS. "Unfortunately", it was already sold. read more

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I own several exotic cars and recently made an offer to Marin Porsche on a GT2RS in their inventory. I made it clear in my offer that it was "out the door". I was told by my salesman that the dealership accepted my offer. When the formal agreement was sent to me the dealership had sprinkled in $1,448 more. I don't like games and typical used car negotiating tactics. I ended up finding a better equipped GT2RS with Weissach for 10k less at Isringhausen. read more

I am incredibly disappointed with the service - or rather, lack thereof - that I have experienced at Porsche Marin. As a serious buyer looking to purchase a 911 Carrera 4S, I expected a premium level of service, something that should be standard when dealing with a brand like Porsche. Unfortunately, my experience has been anything but. My primary concern revolves around trying to get in touch with the general manager, Kyle, who has consistently failed to respond to my inquiries. I have made multiple attempts to contact him, leaving messages and waiting patiently for a response, but to this day, I have yet to receive any acknowledgment. I was genuinely interested in finalizing my purchase and expected a timely follow-up from someone in his position. However, the sheer negligence and lack of professionalism I've encountered are both frustrating and baffling. This is NOT the level of service you would expect when considering a car worth over six figures. What kind of operation are you running if your general manager can't even be bothered to return a phone call or an email? If this is the treatment one gets before buying the car, I can only imagine how abysmal the after-sales support must be. How can you expect customers to feel valued or trust that they'll be taken care of when you can't even handle simple communication? Frankly, this is unacceptable. I was ready to make a significant investment, but if this is the type of experience I get when just trying to communicate with someone, I will be taking my business elsewhere. Porsche is supposed to represent quality and prestige, but my experience with Porsche Marin has been anything but. To future buyers, beware. If you're expecting any form of customer service or professionalism, I'd strongly recommend looking at other dealerships. This kind of behavior is inexcusable, and if they can't handle basic communication, I don't see how they can handle something as important as selling and maintaining a high-end vehicle like the 911 Carrera 4S. I expect better from a brand like Porsche, but clearly, Porsche Marin has a lot to learn about customer service and respect. This experience has been incredibly disappointing, and I hope this review serves as a wake-up call for their management team. If they don't start valuing their customers, they're going to lose more than just this sale. read more

These guys are either completely incompetent, or totally deceptive. Please never deal with Michael or Price at this dealership. I am from NJ and was ready to buy one of their cars on a Monday am immediately after it was listed. They told me it needed to go to the workshop, which I found a bit odd. I expressed that I was willing to pay a deposit to hold the car, but they declined. I kept following up and they strung me along with "its almost ready". On Wednesday they finally confirmed the car was ready and sent me pictures. On their word I hired a professional pre-sales inspector to go check the car, only to find that it had been sold already on Tuesday. Either they lied all they way through, or they are incompetent, or I got played as a backup. Then they cut off communication, when I asked why they did this. You are better off going to a used car dealership because you will get more honesty and better treatment there, if thats believable. I am a bit traumatized by this experience actually, there is such a thing as karma. They do not deserve the Porsche name. read more

I worked with Ben to trade in my GT3 RS here and have been working with Paul to get another 911. They have been both extremely professional and patient throughout the process while being both very respectful and personable. They don't overly pressure you just to make a sale, and have been amazingly pleasant to work with. I definitely look forward to continuing business here! read more

Not my original dealership. They were pleasant while I was there for a lengthy oil change. It was a long appointment as it's not like other dealerships or certified Porsche mechanics that do it while you wait, about 45 minutes. It's 5 to 6 hours and they never have loaners at least for things like that so if you drive quite a distance like I do to get a dealership oil change you're stuck unless they give you a ride to a nearby shopping center. For 5+ hours! They do have a room customers can wait in with coffee and snacks but it's isolated by itself and not connected to the dealership which kind of makes you feel like they want to "get you out of their hair". I sat there for over an hour after going to the shopping center and shopping and eating lunch. It made for a very long day. The second time I was going to go I ended up canceling and went somewhere else. I was dreading waiting 5 to 6 hours again which I was told I would unless I came really early and left my house at like 5:30 am. I was told the first time I was given a really special price for the oil change which was almost $300 more than I paid at the most recent certified place I went to. The surprising and somewhat irritating part of it all was after scheduling the next oil change I was also told that I was "going to get more service than I expected". What??! No consideration that I rarely drive the car, what the mileage was, no questions asked, just told and was then told it was an over $3000 service! Major turn off. There are certified places outside of the dealership that are much cheaper for something like an oil change plus they do their own checks on your car and give you an independent report. read more

So I used the Porsche Marin website portal to submit an inquiry about purchasing a 2024 or 2025 Porsche GT3 RS. I was emailed by a sales representative Huy Phan as well as a Sales Manager named Luke Council. I asked for an upfront price and time frame needed to facilitate the purchase. They asked for some basic information from me, which I provided and then there was no response from them. A few days later, I asked for an update on the status and they said that they could put me on a "waiting list" and would let me know when a slot becomes available. I once again inquired about how many people were ahead of me on this so called "waiting list", only to not receive any response. At this time, I sent one final email stating that I would like the General Manager, Kyle Festog, to email me with regards to helping me establish a price point at which they were willing to sell the car for as well as a reasonable timeframe needed to make the purchase. It has now been multiple days, with no communication. I am a local Bay Area resident and have been for over 30 years. I have bought countless luxury automobiles over the years, and have funds ready to make the purchase. The lack of communication, lack of follow up, lack of professionalism, and lack of common courtesy from Porsche Marin is not what I would expect from a luxury auto dealership, and certainly not a good image for the Porsche brand. My time is valuable and if you are unable to sell me a car, you should at least have the common courtesy to tell me so I can spend my time to contact other dealers within my area. I have since decided to take my business elsewhere and have purchased a car from another Porsche dealership here in the San Francisco Bay Area. I would highly RECOMMEND ANYONE WHO IS LOOKING FOR A PORSCHE TO LOOK ELSEWHERE AND NOT WASTE THEIR TIME WITH PORSCHE MARIN. Apparently they sell enough cars from walk in traffic and don't need business from internet inquiries (If you can sense my utmost sarcasm). read more

Review is for service department - have had great experiences with service for my Taycan with Weis as my advisor. Good communication, efficient turnaround times, was able to diagnose and fix some issues I had read more

We bought our first Porsche here. I have to admit that we loved the service given before we bought the car. We are not at all impressed with the service department we had a few hiccups that lead us to go to a different Porsche pro for anything repair or maintaining. But being German our self we have high standards But mr and mrs Sonnen who still works at this place make sure that customer who get new or second hand cars are treated the right way. So every time a new model is out we enjoy their hospitality And since we soon will looking for a replacement we are sure to look here first what's on offer. read more

Service department Weis is amazing. They found the problem with DPF and fixed it. Probably wouldn't have known about it otherwise.

Just bought my second car here (first time, it was called Sonnen). I've never had better car buying experiences in my life. Price Jessup gets all the stars. He responded to my inquiry e-mail with deep knowledge, care, and genuine helpful service. He sent me lots of pictures, two videos, and followed-up. I responded with a detailed list of my needs. Visiting the dealership was just as helpful. No BS, just direct communication, real human interaction, and a desire to complete the process. This is the way car buying (and selling) should happen. Nic C. was equally kind, friendly, and super knowledgable. Other dealerships could learn a lot from spending even a day with this skilled professional team. read more

Long time Porsche customer, owned more than 20 Porsche cars and own 4 currently. Went in for an oil top up and they refused me. They service my car annually at a cost of more than $3k, wanted to argue about a quart of oil. Service is awful. Last time I will be using these guys. The term customer service means nothing to these guys but they will invoice you for the dumbest things. Nickel and dime merchants. Go to a small independent the corporates are killing the brand. read more

Just purchased my car with them from Nic she did a wonderful job accommodating us we got a Lyft from airport to dealership had our car lined up as promised as soon as we walked in we were greeted as soon as we entered Nic was very reliable and friendly knowledgeable made our experience easy no long waits would definitely come back here again read more