I bought my Kia Niro EV there in November of 2019. I went regularly for repairs. It was only…read morerecently that I found that they never ever upgraded the software, which, according to Kia Connect, is updated twice a year. When I asked about it they had no idea what I was talking about. This dealership and the repair team which be trained in EV software so nobody else has the same negative experiences.

In December I came in to see the vehicle that I was planning on purchasing, I was not 100% ready…read more My sales representative was very understanding and offered to be there for whenever I was ready for the purchase. Within 8 month he called twice just to check up if anything had changed. I Never felt pressured or rushed to make a decision ( even though I know they have a monthly sales quota to meet). Once I was ready for the purchase then came an issue with my availability to to come in to the dealership and complete the process, then again he accommodated the process for me by completing everything via emails , texts and phone calls. Overall I feel that Samson Li and his team made everything easy for me to purchase my first new car. Great experience. THANK YOU So if you plan to come to KIA ask for Samson.

I had a really great experience working with Lexus Marin. I needed help getting my car bought back…read moreby Lexus, and the process could have been stressful, but the staff made it much easier. Erika, the lady who helped me, was amazing. She took the time to explain everything, was very patient, and worked hard to help me get the best possible price for my vehicle. I felt like she genuinely cared about helping me and making sure everything was handled correctly. I'm very grateful for her help and professionalism. If you're looking for a dealership that treats customers well and goes the extra mile, I definitely recommend coming here. Thank you Erika!

Nope. They are not…read moreBetter Business Bureau accredited for a reason. -They lie. -They don't follow through with what they say they will do. -They are rude and pompous. Spare yourself.

If you want a car that has an engine that nearly fell out the bottom of the car a month and a half…read moreafter you bought it go to this guy! My brother just bought a Mercedes from him. He was told that the car was just checked out and it'll be driving fine for thousands of miles without requiring an oil change or check up.. the only defense of the circumstances is that my brother did not immediately have the car checked out prior to purchase. I forced him to take it to AAA and they told us that the engine and the transmission mounts were completely shattered, and the engine could literally wobble out out of the car and that this damage had been there for years. Now he wants my brother to pay $500 to have it repaired. Yes this guy is serious and he doesn't realize that his car dealership days are at an end. He just doesn't know it yet.

I just bought suv today with extended warranty. The owner…read moreand his wife very nice and honest people.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

I brought in my Ford Escape for service, and Pablo at Marin County Ford made the whole thing smooth…read moreand stress-free. He went above and beyond, fitting me in without an appointment and getting my car turned around in just a few hours. That kind of service really stands out. Pablo took great personal care of me, and I'm super appreciative. I highly recommend him and Marin County Ford for service.

We had a really great experience working with Raul at VW Marin. He helped us purchase a Jetta SEL…read moreand trade in our 2018 Tiguan. From the beginning he was friendly, easy to talk to, and never pushy, which we really appreciated. They also offered a great price on the Jetta, which made the decision even easier. Raul answered all of our questions and made the whole process feel smooth and straightforward. Trading in our Tiguan was simple and he explained everything clearly so we always knew what was going on. Overall it was a very positive experience and Raul made buying our new car feel easy. If you're going to VW Marin, definitely ask for Raul!

I had a 3-year Tiguan lease, paid on time, and turned it in on time. About 2 months later I was…read moregetting notices that the car was not turned in and payments were due. In the meantime I happily purchased a car from Carvana and was happily driving an ID4. After calling VW Marin repeatedly and 6 months of back-and-forth I learned the dealership had not turned in the paperwork to VW financial. The representative said - "they sometimes forget to do that." Unbelievable that I took care of my responsibilities of paying for the car but that they wouldn't acknowledge having the car on their property for 6 months. And then the bill came. The fight continues as I document the toll tags, and request mileage records. A total nightmare they failed to take responsibility for or fix.

Unbelievable experience with Mario in the service department! I'm on my 4th Subaru from Marin…read moreSubaru, and pretty much get treated like family there. Yesterday, I called the service department at 5:25pm because my Electric Solterra wouldn't turn on, and crazy lights were flashing. Mario said that it was probably the accessory battery and I just needed a jump. I said, I'd call AAA. Well, 5 minutes later, out of the blue Mario shows up in The Whole Foods parking lot and jumps my car for me on his way home from work. Such an incredibly kind and caring gesture! I as blown away! I also love their service department because they will set you up with a loaner car for all of their services. Such a great dealership! Thank you again Mario!!

I don't usually leave reviews, but after my experience with the maintenance department here, I felt…read morecompelled to say something. I brought my car in for a major 50,000-mile maintenance check-up and ended up spending nearly $3,000. They told me everything looked great with my vehicle. The very next day, my check engine light came on. I brought it back immediately, and after a lot of back and forth, they told me it needed a special part and would cost an additional $2,500 to fix. This was incredibly frustrating--especially considering I had just paid thousands for a full inspection that supposedly covered everything. When I pushed back and said I would escalate the issue, only then did they agree to cover the cost. I've since talked to friends who've taken their cars here and had similar or even worse experiences. The department feels disorganized, unhelpful, and quick to overcharge, with little interest in owning up to their mistakes. Not sure if this review will make a difference, but if you're considering bringing your car here--especially for major service--you might want to think twice.

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

I recently bought two Mazda CX-30 at Marin Mazda in San Rafael, between April and May. The first…read moreone was a used/pre-owned 2025 CX-30 in Jet Black Mica with Sport Select (that had less than 31K miles at the time of purchase and was still covered under Mazda 36K-mile manufacture warrantee). The second one was a brand new 2026 CX-30 in Soul Red Crystal Metallic with Preferred Package. I traded the used 2025 CX-30 for the new 2026 CX-30 as I changed my mind about the color. Soul Red Crystal Metallic is always my favorite color from Mazda, compared to so many shades of red from other brands. To me, Mazda Soul Red is the perfect red shade of all time. Prior to trading in my 2025 CX-30 Sport Select, I scheduled an appointment with Marin Mazda Service Department regarding some concerns that I had with that car. Daniel from Service Department assisted me with knowledge, courtesy, timely manner and sincerity. He was able to help me fix those concerns at no cost to me, during my stressful moving time, while the technicians from a different Mazda dealership that is closer to my new location, were not able to provide me with the fixing solutions after I paid them for their labor invoice. I will bring my new car back for services with Daniel and his team in a near future. Did I also mention that Marin Mazda Part Department was also helpful and fast? They helped me place an order for a small accessory part that is not available in the US and could only be ordered from Canada. I will pick it up in few days. I wanted to take advantage of Mazda's one of the biggest time for promotions. It was around Memorial Day weekend (low financial interest rate with flexible pay plans, veteran appreciation, loyalty promo...) so I decided to upgrade my previous Mazda to a brand new one since I now appreciate the CX-30 with AWD feature more than my Mazda3 in the past that had 2 FWD. AWD offers better control and performance under wet road condition. The CX-30 is also a little "higher" than the Mazda3 and still maintains an aesthetical sporty look. Nick, one of the new sale associates at Marin Mazda had helped me before with the search and he presented me with the color choices and package options tailoring to what I wanted in a short period of time. Nick is young, very relatable, sweet and studious. He has a curious mind of a quick learner/researcher and I guess, he is also tech savvy (lucky for me that I had Nick, as I am terrible maneuvering apps and new techs...). I liked working with Nick right away as I knew that I would be in good hand. I returned to Marin Mazda on Sunday 5/24 to trade in my used CX-30 for the new CX-30 Preferred Package in Soul Red! The transaction went well to my high satisfaction in price and procedure. I got a fair price for the traded car and a fair price for the new car out of the door. A lot of customers already mentioned Ryan Hughes in their reviews with great gratitude. Ryan is Mazda Ambassador and one of the star sale managers at Marin Mazda. I don't need to praise about him here. All I can say is this: Marin Mazda is lucky to have him on board! And there I met with Nick and Ahmed again. Ahmed is one of the financial account managers whom helped me with the 2025 CX-30. Ahmed is very energetic, super fast and passionate about what he is doing. I also got introduced to meet with Rami (I hope I did not spell his name wrong). Rami is a senior sale manager there, whom I found very polite, professional, understanding and empathetic. Overall, I highly recommend Marin Mazda, based on my own experiences with the team from multiple departments.

Rami and Ahmed... I owe you my life. lol no but seriously... Buying a car is not hard. But getting…read morethe best deal, the best quality and the most reliable car while still feeling like I was in a luxury car, was exactly what they understood. I did my research, but I still needed to feel confident in my purchase. They stayed late with me the night before when I came to just test drive, and they stayed late with me the next day when I committed to my car. I'm not sure they can do for you what they did for me but you better come ask because I walked away with a much better deal than I was approved for, and I have never been a fan of purchasing warranties because I've already committed to my monthly, but when they had my best interest at heart with making sure I would never have the experience I had with my last car (not a Mazda and not purchased from them), they found me a warranty that was affordable for me and worked for me as a commuter. My monthly barely increased and I'm learning so much about my car and the coverage. They took their time and I've never had that experience. Thank you Ahmed and Rami. The whole thing there was extremely polite and welcoming, but thank you for getting your hands on me and really making this work. Customer for life!