Absolutely amazing experience. The salesman Jake was not a salesman at all, but more of facilitator…read moreand getting things done and very quickly at that !!! I called him to let him know I was interested in one of their Chevys and then I might be stopping by the following day. When I got there, he already had it pulled up front for me to take on test drive.loooved it! And it took all 15 minutes for me to purchase. It was amazing and highly recommended.!!!!

Buyer beware!! I'm not sure if they just buy these cars at auction and throw them on the lot, but…read moreit doesn't appear they inspect them at all. I bought a vehicle and didn't get a mechanic to look at it first. Big mistake. I spent $5000 in repairs the first year and it needed another $2000 repair when I just decided to cut my losses and sold it to a dealer for $2300 less than I paid for it. I almost spent as much in repairs than the vehicle was worth. I would not recommend this car lot after my experience.

This is an EXCELLENT BMW dealership.i have purchased 2 BMW's here in the last 2 years .my service…read moreexperience has been WONDERFUL from Brian the service director to my Excellent service advisor Richard Austin who gives you updates on everything being done. I highly recommend BMW of Wilmington for buying your next BMW or for all your service needs. This is why this is a Dealership of EXCELLENCE !!

We are pleased to write a review for Ronan Henig and the BMW-Wilmington. We had an excellent…read moreexperience with Ronan and the entire BMW team, which included Joey Moore, the Sales Manager and Chris Holland, the Business Manager. Ronan is very well-versed in his product knowledge, which is a priority for us, having been in the auto sales business some years back. He answered our questions without hesitation and importantly, provided important insights based on his knowledge and experience that helped considerably in the design of our X-5. He made suggestions that added so much to the final product. Because of his attention to detail and commitment to excellence, we could not be more pleased with our new vehicle. Importantly, we genuinely enjoyed working with Ronan. We cannot recommend him and his team more highly. We intend to work with him in purchasing any future BMW's.

Matt was wonderful to work with as well as Brandon. Would do business with Audi again.read more

My experience at Audi Cape Fear was disappointing. Ms. Sara was professional, respectful, and made…read moreme feel welcome. Unfortunately, everything changed when I met with Brandon Pratt in finance. He was rude, huffing and puffing, and acted like helping me was a burden. As a young Black man, I left feeling like I wasn't taken seriously. I honestly feel the situation may have been different if I had an older person, like my dad, with me. I stayed calm and respectful even though I felt completely disrespected.

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

I previously left a concerning review regarding the service I received at Coastal Kia. Following my…read moreposted review, I was contacted by the service management team at Coastal. After a detailed explanation of my concern we were able to come to a very generous resolution to my issues. Thank you Coastal Kia.

A big thank you to Aiden in the service department. We were on vacation preparing to return to…read moreIllinois when the car displayed several warning messages. We brought our Highlander in on Friday afternoon expecting to have to delay our return home but the team was very accommodating and immediately addressed the repair. Thanks for the flexibility!

I coordinated a service and maintenance appointment for my sons vehicle. I made the appointment…read moreonline through the Toyota app. We arrived in the service bay at the time of our appointment and Austin checked us in. After a short conversation we left our vehicle and went to lunch. I received texts, emails, and a phone call about the inspection with recommendations on what should be done. Most of the items on the list actually needed servicing and maintenance. One thing that stood out was the tires. The set of tires on the vehicle are high mileage tires that are not near the rating. They kept texting and making sure I didn't want new tires. Other than the back and forth about tires, everything went well and the price range was right around what I expected. This is the dealership where we purchased the vehicle new in 2012. Between here and Jacksonville Toyota all the vehicle maintenance history can be retrieved if needed. I would recommend this dealership for vehicle maintenance and service.

Buying a car as a single mom of two little ones felt overwhelming, but Danny Walker truly made the…read moreentire experience so much easier and stress-free for me. He took the time to listen to what my family needed and helped me find an affordable, reliable vehicle that is comfortable, stylish, and most importantly safe for my kids. Danny was patient, kind, and genuinely cared about helping me make the best decision instead of just making a sale. He also worked hard to get me the most for my trade-in, which made a huge difference for my family. I never felt pressured, judged, or rushed during the process. I'm so grateful for his help and will absolutely do business with him again in the future. If you're looking for someone honest, compassionate, and willing to go the extra mile, I highly recommend going to see Danny Walker!

I had a great experience getting my car serviced here. As a girl who knows absolutely nothing about…read morecars, I was honestly super nervous when a friend of mine told me I'd need to take my car in to the dealership. What I mistakenly assumed would be an easy in and out fix was actually a bit more complex, but the team here were incredibly honest, upfront, kind & patient with me. They prepared me for both best & worst outcomes and kept me updated every step of the way. There was zero pressure for me to commit to anything after being given a quote. A special shoutout to Nick W who didn't talk to me condescendingly like some of the other shops I got quotes at & made sure I understood the extent of services I'd need. Unexpected repair costs always suck but I felt that I walked away from this fix with the best possible outcome. Super grateful to the team here for making me feel comfortable!

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

I was impressed with Jeff Gordon's waiting area for car repairs. They had a free Starbucks…read moremachine that served all kinds of drinks. The place was clean, comfy, and had a lot of outlets to charge a computer or phone. They also offer a free shuttle. The driver was very nice as I did use it. They also send an actual video of how they are working on your car. Really cool!

Grant was amazing! Fantastic dealership to buy from. Would 100% buy from here again, thank you!read more

Zero communication or professionalism. No wonder this place…read moreis ranked 2.5. They have workers like Grant with attitudes that hang up on people. Then they have people like Austin and Blake Martin that say one thing and never do it. No call backs, I'm amazed they are even ranked 2.5 more like 1 Star at best.