My daughter has been a patient here for 8 years (starting at age 2) and we are very happy with the…read morecare. Lori, the hygienist, is amazing with kiddos. My daughter needed a tooth extracted and everyone was so helpful and caring. They have flatscreens on the ceiling so the patient can watch the cartoon movie of their choice while having the tooth removed. My daughter still talks about how it did not hurt! If your kiddo needs a tooth extracted, do pay the extra $75 for the nitrous gas that insurance does not cover. It smells like strawberries and helps them relax a bit without making them too sleepy. It just helps take the edge off if they are nervous. We did this and I am glad we did. I have been very impressed with Dr Wang and her team!

Disappointing in they only accept Deltal Dental for insurance. I guess we aren't ever going back.read more

So my children were patients at Kalamazoo Family Dentistry. In 2019, I suffered a nervous…read morebreakdown and had to be hospitalized for Complex PTSD, clinical depression and acute alcoholism. I was a police officer, sergeant and SWAT operator for 20 years and the job took its toll on me and on my family. During this time, my youngest son was treated at KPD and there was a small co pay of approximately $100 owed. The bill unintentionally was overlooked, while I recovered, had to medically retire from my career that defined who I was and my family was recovering and learning how to function post job, post alcoholism, post untreated mental illness. Approximately 6-8 months later, we were notified that we had been expelled from the practice for non payment. I immediately called them and tried to make it right, but to no avail. The office manager blatantly told me that I could pay the balance, but my children would NEVER be allowed back as patients. Since then, we have searched and searched for a child dentist. The. COVID 19 happens. My children continue to go untreated, dentally, because we were kicked out of our place and we couldn't find another place during the pandemic. February 2022. I finally get my dentist to see my daughter, because she is complaining of tooth pain and she's crying. My dentist referred my daughter back to Kalamazoo Pediatric Dentists. So I call the office and I tell the manager that my daughter is in a lot of pain and that she has an abscess tooth that needs to be fixed. I told her that my dentist had prescribed her a antibiotic, but that she desperately needed to be treated. I told her that my daughter is comfortable with Dr. Van and that she wants to come back. She told me straight up, without pause or hesitation, you are expelled from our practice. No concern about my daughters health, no regard for our being upstanding patients and paying all other bills on time. Just the attitude that we don't need your business because we have an overflow of patients so screw your problems. Oh and screw your daughter too! My daughter is 8 years old. That office manager and those dentist is should be ashamed of themselves.

Great front desk communication and cleanliness! Love the play area, rewards , and aspects for kids…read more We moved from another dentist to this one to help with my daughter not doing great in the chair. Hygienists are always welcoming and try to make us at home the first time. However, This time around was different as the appointment went on to finding out my daughter had a cavity , the whole mood of the appointment changed . The dentist was very short, he didn't get any tips for helping for future cavities - with the type of teeth she has it's likely to happen again . He made me feel as a bad parent this way and the hygienist pretty much followed suit with the same . Hopefully next time around will be different but as of now looking for another kid friendly dentist as this was a huge turnoff .

We were checking out different dental practices. This office was very respectful, and nice to work…read morewith. They all seemed to work well together from the admin to the dentist. They are set up to be extremely efficient in the practice rooms. It took less than one hour for both kids to get X-rays,cleanings, and a fluoride treatment. Their appointment also costs about half of what our old dentist charged. We were also impressed with their COVID and other safety practices.

If I could give zero stars, I would…read more Unfortunately, my experience with their Portage office has been extremely disappointing. I had to return twice to have poorly done fillings corrected, and despite those additional visits, my teeth still aren't repaired properly. I now have to seek treatment from another dentist in hopes that the damage done at this office can be corrected and that my teeth were not made worse. To make matters even more frustrating, I was charged for the follow-up visits that were necessary only because the original work was not completed properly. When the office called to tell me I owed additional money, I explained that I believed that I was being wrongfully and potentially illegally charged and attempted to discuss and clarify the charges, but instead of receiving an explanation, I was hung up on. That level of customer service is unacceptable. I called the office back immediately and requested copies of my treatment records, an itemized statement of services rendered, charges submitted to my insurance, as well as any charges I supposedly owe. Despite this request, I have yet to receive the documentation. Between the poor quality dental work, unprofessional customer service, failure to provide requested records, and what appear to be questionable billing practices, I cannot recommend this office. I have also filed a complaint with my insurance company's compliance department so these issues can be investigated as they are an "in network" provider.

Appropriately named business. Creative is how I have observed their ways of revenue through fees…read moreand procedures. They try to hold you to a fine should you at anytime be a little late to an appointment however their is no reciprocating back payment offer when you are kept waiting in the office. In addition if you ask questions regarding a procedure they expect you to undertake and it's necessity, they are threatened and defensive. You feel as if your opinion is worthless. I whole heartly agree with other reviewers siting horrible "bedside" manners from dentists like Christopher Fronczak. Yes there is a "breakdown in the doctor-patient trust relationship" when you treat people as things or at best potential income opportunities rather than patients. I understand it's a new building with a lot of new technology. However if you need to pay for it through preferentially pursuing expensive treatments, you may have over extended your spend on investment/ career. I perceive my financial advisor much or transparent and trustworthy.

love the staff but when Scott Stromstra sold the practice, the prices went up. I don't need a free…read moretoothbrush, televisions that are often not on in the exam room, and a dentist who can't sit down. I don't need to pay more for this. Sorry.

Been going here for a while. Never had any issues really. But wouldn't recommend for younger kids…read more The front desk is always welcoming, Dr.Aladdin always made sure my bite was even, and i appreciate their care.

They have corrected the situation with my insurance, and can help me now. I am grateful because I…read morelike the dentist.