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    Kalamazoo Pediatric Dentistry

    3.5 (4 reviews)
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    Dental Dreams

    Dental Dreams

    1.9
    (15 reviews)
    2.9 mi

    We were checking out different dental practices. This office was very respectful, and nice to work…read morewith. They all seemed to work well together from the admin to the dentist. They are set up to be extremely efficient in the practice rooms. It took less than one hour for both kids to get X-rays,cleanings, and a fluoride treatment. Their appointment also costs about half of what our old dentist charged. We were also impressed with their COVID and other safety practices.

    If I could give zero stars, I would…read more Unfortunately, my experience with their Portage office has been extremely disappointing. I had to return twice to have poorly done fillings corrected, and despite those additional visits, my teeth still aren't repaired properly. I now have to seek treatment from another dentist in hopes that the damage done at this office can be corrected and that my teeth were not made worse. To make matters even more frustrating, I was charged for the follow-up visits that were necessary only because the original work was not completed properly. When the office called to tell me I owed additional money, I explained that I believed that I was being wrongfully and potentially illegally charged and attempted to discuss and clarify the charges, but instead of receiving an explanation, I was hung up on. That level of customer service is unacceptable. I called the office back immediately and requested copies of my treatment records, an itemized statement of services rendered, charges submitted to my insurance, as well as any charges I supposedly owe. Despite this request, I have yet to receive the documentation. Between the poor quality dental work, unprofessional customer service, failure to provide requested records, and what appear to be questionable billing practices, I cannot recommend this office. I have also filed a complaint with my insurance company's compliance department so these issues can be investigated as they are an "in network" provider.

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    Timberview Dental Care

    Timberview Dental Care

    4.4
    (19 reviews)
    1.7 mi

    Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

    MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

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    Our Beautiful New Office!
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    Kalamazoo Pediatric Dentistry - pediatric_dentists - Updated July 2026

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