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    Portillo's Algonquin

    2.2 (86 reviews)
    Closed 10:00 am - 12:00 AM (Next day)
    Updated 2 months ago

    Portillo's Algonquin Photos

    PORTILLO'S ALGONQUIN ATMOSPHERE

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    John M.

    Stopped in for a late lunch since we were in the area. This location looks fairly new from the design. Since my wife is Gluten Free and Portillos doesn't offer many gluten free items,she just had a tamale which was good. I went with my regular .. Chicago dog and fries. Our order came out very fast and there was plenty of seating. My only complaint is they need more trash cans located thruout the seating area. Plenty of parking which is good since I can see this location getting really busy at lunch/dinner time. As usual, Portillos is consistent and still a good value.

    Chili Cheese Dog
    Ann C.

    I would like to give this Portillo's more stars, but it's so up and down at this location. We have eaten inside several times and everything has been great. Good food, hot when it needs to be hot and cold when it needs to be cold, correct orders and a clean restaurant. However, the drive-thru is a different story. I think, out of the 10 or so times we have been through the drive-thru, we have only had one correct order. We usually find the missing item or incorrect order before we drive away, but there have been occasions where we didn't find the mistake until we arrived home. I wish the drive-thru was as consistent as the dine in area.

    Chocolate Cake Shake
    Quin B.

    I had never heard of the chocolate cake shake until the comedian Gabriel Iglesias raved about it in one of his stand up specials. So here I am at the Portillo's in Algonquin to try one purely out of curiosity and this review will only be based on that. Service through the drive thru went smoothly. I saw my shake being prepared from their machine in a fairly good sized cup. I drove around and parked to sit in the sun while I sipped on my shake. This shake was just as one would expect. It had the texture of tiny specs of chocolate cake perfectly blended throughout it. I absolutely didn't like it for these two reasons: 1. I like my shakes 100% smooth and creamy and this is not that type of shake. 2. The shake did not come out the machine well frozen, it could have been colder. This was my 1st and last time trying this type of shake. They are just not for me.

    Cold french fries
    Jason R.

    by far the worst! Service is so slow and so rude. The food was cold. This was The Best and now McDonalds is better. We keep trying but disappointed every time.

    Combo bowl
    Doug M.

    Your typical Portillo's location - which usually means pretty busy. We stopped here for lunch today. Fast service and good, consistent food. It's bright and airy in the dining area, which is nice. Some locations are a little dated now but this one has that "shiny new car" feel to it. I knocked off one star for charging .75 cents for a very small portion of giardinara. Food is still good and solid. I had the combo bowl today. All the great flavor without the carbs.

    Beef and Cheddar Croissant, dry with hot peppers, small fries.
    Brian F.

    There's a review conspiracy going on here. There is no way that this Portillo's has 1.5 stars. Look at my pictures below. You don't have a packed room like this if you're a 1.5-star place. It's always interesting when the 1-star reviews are from random people who have no other reviews. if you have an issue you should attempt to resolve it with a manager and give them an opportunity to rectify the situation before leaving a 1-star rating. I digress. The food was as good as always... specifically, my Beef and Cheddar Croissant was exactly how I ordered it (see photo), dry and with hot peppers. I think they're even using bigger croissants now, with more beef. My kids had the burgers and ate them up. The fries were crispy and salted just right. My parents had the Italian beef and loved it. They also get the cheese sauce for the fries, which is a guilty pleasure of mine. The service was great. We had a patient cashier (we had 7 orders, and they all came out correct) who wasn't smiley, but was still attentive. The expeditor was busting out orders left and right. We waited a bit longer than I would've liked, but we did have 7 orders. The dining room was loud and energetic. Lots of smiles and laughter all around. It could be a little loud for those with sensory issues. There's also outdoor dining for when it gets warmer. So I have no complaints. I'm halfway between the Portillo's in Crystal Lake and this location, so I'll be splitting my time between the two. I know that there may have been a few opening hiccups, but from my experience last Sunday, they've got everything worked out. Great job, team! BTW, $25 is too much for a Portillo's t-shirt. I want to represent, so bring them down to $10. Thank you!

    Chopped Salad
    Jennifer M.

    Not sure why all the bad reviews unless management has changed hands since then? I've eaten at multiple Portillo's in Illinois and Florida and this was one of the best experiences I've had! Beautiful restaurant and the food was awesome! I ordered my usual Italian Beef sandwich, fries and a drink and my colleague ordered a chopped salad and strawberry shortcake dessert. YUM!

    .This is what I got--a tepid, Dry, naked burger--NOTHING ON IT
    Christel Y.

    Portillos is always a fun place with a great menu. Many of us were thrilled when I learned one was coming to our area. I've eaten in the restaurant twice and just now ordered through the drive thru for the second and most probably the last time. The staff is always kind and helpful. Long story short, each time I ordered through this particular Portillos drive thru, I learned after I was home that something was wrong or missing. Annoying . When I'd call they were polite and offered to make it right "next time I came in". That just seemed like more problem than it was worth. Today I ordered a cheeseburger with "everything " even asking for extra. Ketchup, Mustard, Mayo, tomatoes and onion.--the pic attached is what I got--a dry tepid burger with NOTHING on it.

    Beef and cheddar croissant

    I want to start off with I never feel the need to bash a company by writing a negative review although this is just unacceptable. I ordered Portillo's and got a beef and cheddar croissant for the first time. I thought I'd try something new.. I added sweet peppers for an extra dollar and only received ONE singular pepper in my sandwich... not to mention the "cheddar" advertised looks nothing like what you're getting. It's literally unmelted shredded cheese. This place is not worth the price you pay. unfortunately I won't be back to this location.

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    3 years ago

    Helpful 3
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    2 years ago

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    2 years ago

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    3 years ago

    foods good it's -12° outside and inside the restaurant is colder than a mothafuka. other than that people are nice nice ambiance

    Helpful 1
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    3 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    Oh no 1

    Page 3 of 3

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