I had the taste for a burger and Portillos is one of my favorite places to get a great charbroiled burger. Carina welcomed me with a warm greeting! She accurately took my order and placed it. Carina and Keke were friendly, engaging, and thanked me for visiting Portillo's. Overall it was a pleasant experience. read more

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I visited Portillo's early one evening. I had a coupon I needed to use from an earlier visit mixup. I went in to the store and it is tastefully decorated. There are kiosk if you want to place an order, but I traditionally like to get the vibe of the workers who greet me. I went to the counter and someone immediately came to take my order. The greeting was lackluster but ok. I was really not totally familiar with the different options and I had questions. My questions were answered appropriately but really did not understand the hot and not options. I ended up getting the hot peppers on the side. The taste of the sausage with Italian beef was phenomenal. I loved the crinkle cut fries. The store was clean and well organized I will visit again. read more

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Tried the Maxwell St dog w/crinkled fries and soft drink. The Combo. Really good! Very filling but the fries were stale and old, to me. I still gave it a 5 star rating because that Maxwell with all the grilled onions was so tasty and appetizing! The staff is always super friendly. They are fast. Business looks very slow but aI'm sure it's due to the prices. They are high, but, I have been 3 times in the last two months and can tell you it's worth it, to me. read more

Portillo's Willowbrook - Just "eh". Not that hot OR fresh. - Burgers Near Me - Houston, Texas

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Decided to dine at the Willowbrook location on a Saturday evening. Arrived, and entered. The location was not busy at all during prime dinner period. That is always concerning. Location was clean, well lit, and somewhat loud due to the lack of sound mitigation, concrete floors and not unusual. We ordered from the Kiosk and paid. Nearly $40.00 (USD) on credit card for fast food. Noted, expensive, but not unexpected. We looked forward to excellent food. Found a table and the wait for our order wasn't unusually long. Fountain drinks were over carbonated, so basically awful. Cheeseburger meal was hot, but there are better burgers are close by. Meat slapped haphazardly on a cold bun. Not a favorite, and really not even in the range of a more modest chain burger. Fries were average, while priced at a premium They were soggy and not as shown on their kiosk menu. The Italian beef was OK, but lacked any seasoning, protein was gray and stringy. The hot peppers were less than a tablespoon, and the sandwich was way too wet, and therefore a great disappointment. No seasoning, bread was literally falling apart. Also, not as shown on their kiosk menu. A high note, the onion rings were good. Crispy, hot, and although we ordered a large, most of the onion rings were small. Overall, our experience was not anything to brag to friends about or visit with. Cannot say that Portillo's is worth travelling out of your neighborhood for. Portillo's does hype themselves and is aware that their prices are inflated, but flashy signs, and a garage theme doesn't overshadow that food is the real reason customers come through the doors. When the (average) onion rings are the star of the show, that is bad. Everyone has to learn and have their first job. But do that job with pride, and dedication. Premium ingredients, attention to detail, and customer service. None of those were involved in our order. Not one person said a word to us, and partied in the back. That is fine, enjoy it. We will party elsewhere. Vote with your wallet, and better franchise restaurants are within a minute's walk away. Best of luck to them. read more

Good option you need that hot dog fix. Is it my favorite dog in the Houston area? No, but the buns are solid and so are the dogs themselves. While I liked the hot dogs, I wasn't a fan of the chili recipe or the cheese cups. The staff were friendly and the food came out quick. There is also plenty of seating and the decor was appealing. If I "need" a hot dog -- this is an option. read more

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Service was quick, the ambiance is casual with good music playing. Clean restaurant. Very friendly staff. Food is good but the dipped beef lacked seasoning. Had to come try Texas portillo's but overall Chicago's Willowbrook location is still my number one, always! I still have 5 stars for everything else because they are trying. read more

Portillo's Willowbrook - Beef dipped with hot peppers - Burgers Near Me - Houston, Texas

I enjoyed the $9.99 Big Burger Bundle deal at Portillo's. I will say I was hesitant to order it because I came for the hot dogs but once I saw someone's burger I couldn't resist. It was delicious. It was the perfect portion for me. The crinkle cut fries with cheese sauce was yummy. I tried out the comeback sauce and that was ok. It had a tang that I'm not used to but I'm sure others might like it. My husband ordered a Combo Beef and Char Grilled Italian Sausage Sandwich and enjoyed it. He wishes he had more peppers but I think it's because it was loaded with a lot of meat. We also ordered the chocolate cake shake and that didn't disappoint us. I will say it was interesting to see a small crowd and it was a wait for a Saturday night here. I'm sure it's because it's fresh and it's still new. read more

Portillo's Willowbrook - Crinkle Cut Fries - Burgers Near Me - Houston, Texas

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A TASTY STOP THAT'S WORTH THE HYPE! Hey guys! This place is a real winner. I stopped by for lunch today while I was in the area getting my MacBook Pro serviced at the Apple Store in Willowbrook Mall. Portillo's was recommended to me by an Illinois Yelper, Thomas G., who raved about their plant-based Garden Dog and even posted mouth-watering photos on Yelp. All I can say is, I should've come here the moment he suggested it months ago! Now let's get into the details. Customer Service The service I received was... mixed. The front counter cashier, Keke, was extremely warm and friendly with the guests ahead of me. She laughed, chatted, and offered helpful menu suggestions as they ordered. I thought, "Okay, I like her vibe!" But when it was my turn, things shifted. I approached with the same upbeat energy, even mentioning that it was my first visit and that I'd been referred by a Yelper from Illinois, something I thought was worth sharing, given Portillo's Chicago roots. Unfortunately, that enthusiasm was met with a noticeably cold and indifferent attitude. It caught me off guard, and I decided to cut the small talk short and just place my order. The Food I ordered the Plant-Based Garden Dog and a bottle of water. I wanted to try more items, but I'm currently watching my calorie intake. That said, I was blown away by how flavorful and delicious the Garden Dog was, way better than I expected! The relish was especially impressive. It wasn't the kind you find in a typical grocery store jar; it looked and tasted homemade. The bright, vibrant green color was visually appealing and added a sweet, tangy punch to the hot dog. The toppings as a whole created a balanced flavor profile that ranged from spicy to tangy to sweet. My only gripe was the temperature of the hot dog itself. After waiting quite a while for my order, I expected it to be piping hot. Instead, it was just lukewarm, barely acceptable. If it had been any cooler, I would've sent it back. Still, the overall taste more than made up for it. Ratings Customer Service: 3/5 Cleanliness: 5/5 Plant-Based Garden Dog: 4/5 Ambience: 5/5 The Atmosphere The dining room is spacious, spotless, and well-maintained, with plenty of seating. When I arrived, there were only about five customers, but by the time I left, the place was packed. Get there early if you want a quieter experience! Extras Portillo's offers a wide variety of menu options, including salads, burgers, cheese fries, desserts, and shakes. They also sell Portillo's-branded merchandise like shirts, caps, toddler bibs that say "Small Fry," and even birthday cakes complete with candles and party decor. The overhead music was a nice touch, creating a lively but comfortable dining atmosphere. There's also ample parking since the restaurant is located within the Willowbrook Mall area. Final Thoughts: If you enjoy fresh, flavorful hot dogs, a clean and inviting space, and affordable prices, Portillo's is definitely worth checking out. Despite the hiccup in customer service, I'd still recommend it, and I'll definitely be back to try more from the menu! read more

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Portillo's is known for their hot dogs and beef sandwich, plus you have to get the cheese sauce as a side for the fries. However, I find their cheeseburgers to be one of the best ones in town. The patty actually fits the size of the bun and is crispy. It's simple but delicious. I've had the sausage and that's good too. The onion rings are huge and ok. They serve crinkle fries. The shakes and cakes are good. I like using the app b/c they'll have bogo offers, free fries or shakes sometimes. You can order from the cashier but they prefer that you use a kiosk. There's plenty of seating inside and outside. The construction on 1960 is a mess, so I suggest entering from the mall side. read more

Portillo's Willowbrook - Burgers Near Me - Houston, Texas

If yelp had an option to pay a monthly subscription fee to give this place less than a 1 star review, I'd pay it. When they first opened it wasn't half bad. I wouldn't bring someone I hoped to continue a strong relationship with there, but for a quick bite it was fine, relatively bland and unremarkable. These places popped up all over the city at one time, makes me think it was a private equity experiment like Salad-n-Go. Today at lunchtime it was as dead as could be in there, which should have been our first hint. The staff was super nice and quick with service as usual, but the food..... Have you ever wanted a burger that was swimming in grease? Look no further. Not an isolated incident, there was literally an aquarium's worth of grease in the burger container. I opened it and tried to pull the burger out as quick as I could, since it appeared to be treading water and suffering exhaustion. It was too late to perform CPR. The sopping wet bun fell apart in my hands while the contents of the burger (unseasoned meat, cheese, with some lettuce and tomato that looked ripe to be thrown away 2 days ago) skated in every direction possible to try and escape the grasps of their bun confinement. The roast beef that my companion ordered looked like prison food in some alternate universe where seasoning is illegal. It was clear why the place looked abandoned. I would imagine that their property management team is in talks with Spirit Halloween as we speak. 0/5 stars. There's an Arby's somewhere close enough. read more

Went pretty late (around 10pm-ish) and it was a little confusing. I pulled up to the drive thru and they told me to order at the second window (which was a door that was kept open). The only issue is we'd have to memorize what we wanted because there was no menu at the window door place. The food itself was good for a place open that late. I had: Chocolate cake shake: 4/5 Really good but a little too thick. It felt like the ratio might have been off a bit. Like eating a delicious cake with a straw. Spicy chicken sandwich: 5/5 this was so amazingly delicious. Incredibly spicy (and I can usually tolerate spicy). I'm torn because I would want to order this again but I struggled to eat it due to the spiciness. Next time I might try the regular chicken sandwich with that Giardiniera sauce (it's delicious). Fries: 2/5 way too salty and kind of seemed old. They were just okayish. Cheese sauce: 3/5 also just okayish. I think it was slightly better than the fries and it helped putting it on the spicy chicken sandwich when the spice was just really making me struggle. Oh and if you do happen to look on the website, it looks like they have pasta but this location says that it's for catering only. read more

I was happy to see this new eatery open up in the Willowbrook area and recently dined there twice. It has its own large parking lot so parking is never a problem. Inside it's spacious and has covered outdoor seating too along with it being counter service. They have a twin lane drive thru for to go orders if you can't stay. First visit was to try an Italian beef sandwich combo for $13 that came with fries and a soft drink. I had them add sweet peppers and some mozzarella for $.75 each. After visiting the self serve drink station, I waited about 5 minutes for my number to be called and picked up my food. The interior of this restaurant is attractively decorated with several references to Houston and Texas as well and with plenty of seating. The sandwich was served on a 8" roll and had plenty of tasty Italian beef, gooey cheese and sweet peppers making it tasty and pleasurable to eat. The crinkle cut fries were hot, salty and good too. It was a very good meal and affordable. I returned about a week later to try another one of their specials, the cheeseburger combo for about $12. This price was for the single patty combo version and I subbed the fries for onion rings for $1 more. The burger consisted of a grilled hand formed beef patty on a nice bun dressed with a large lettuce leaf, tomato and of course melted cheese. It was very good. The onion rings were battered and delicious too. Again, a very good meal at a reasonable price in a nice atmosphere. Portillo's Willowbrook is a quality fast food restaurant that I will visit often. This restaurant will be successful here. read more

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First off, Chicago Hotdog was good and fresh! The hotdog had a snap to it I was not expecting. The cheeseburger was good too! The Italian beef sandwich would have been better with some peppers(added charge). It was literally just bread and meat. All the food came out hot and fresh. The fries and onion rings included. The price can add up quickly. The Italian beef sandwich meal was $13 (fries and drink). Everything is a la cart (cheese for the Italian beef, sides, drinks, cheese wiz for fries, etc.) Lastly, no kids meals but you can get chicken tenders or a burger. read more

Portillo's Willowbrook - Cheeseburger, onion rings, fries, large drink and an Italian sandwich. - Burgers Near Me - Houston, Texas

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Only went once, but would love to revisit We had hot dogs, but would like to try the beef sandwich

Had the Italian beef sandwich. I must say this is the worst I've ever had! Horrible to look at and worse to try and eat. 7 pm and I was the only customer in the building. I really don't like leaving bad reviews but this was bad. . read more

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Yes, yes, and OMG YES! Was so happy when they opened Portillo's in Willowbrook. Nothing beats a Chicago dog (hotdog that is), and a Portillo's Italian beef sandwich with all the fixings. The french fries are always crispy & fresh. Restaurant itself is beautifully decorated. There are indoor and outdoor dining options. There is also a drive-thru. You can order at the kiosk, or at the counter. Merchandise and grab-and-go options are available as well. Parking is sufficient surface parking. read more

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Waited over 30 min in drive thru ... no Order-- went inside no luck .. poor mgmt poor service especially after paying and getting NOTHING read more

Tried this spot on Friday. Its off 1960 near Willowbrook next to Olive Garden. It looks like a sit down restaurant from the street side but it is a fast food establishment with a drive thru. We went inside and they have kiosk to order or traditional counter service. Food was unique for Houston fast food they had hot dogs, Italian beef sandwiches or burgers. I had the Italia beef sandwich with fries. The sandwich was HUGE, you won't be leave hungry, I got my plan with no peppers and the bread sauced. Overalll pretty good bread was soft and meat was decent. The fries were really good and the cheese sauce complimented. The cake shake I got for desert was different in a good way. I recommended that but you're gonna be ready for a naps. Fast food rating: 6.7/10 Give it a try, it's unique. read more

Portillo's Willowbrook - Burgers Near Me - Houston, Texas

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A little behind but in celebration of the new pope i decided to go to this fine Chicago establishment we have here and get the limited time " The Leo" a Italian beef sandwich baptized in the holiest of holy beef au ju and it is a messy juicy sandwich so be sure to grab a few napkins, and after eating this majestic piece of work I truly feel blessed. I also can't come to portillos without getting a famous Chicago dog that nails everything needed in a hotdog. The atmosphere isn't the same as the Chicago location which I'm not thrilled about I do wish I saw more Chicago but it is what it is. The service is fast and friendly and will be back to get more especially that chocolate cake shake again. read more

Portillo's Willowbrook - Chicago dog - Burgers Near Me - Houston, Texas

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Went through the drive through for diner last night - Ordered chili cheese dog, small fry & lemonade. Hotdog was very good but the dog had very tuff skin. Service was excellent. Well go back again !! read more

Lots of buzz about this Chicago transplant but truthfully it wasn't anything special for me. Superior hotdogs can be found throughout the city. The Italian beef is an acquired test and the gravy bread was just soggy bread. read more

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Food is delicious hotdog, beef on buns, cakes Service is fast and the employees are friendly They tell you or offer you which ones are best sellers The ambiance is very clean and big and RR are also clean hopefully it will be maintained. Its cleanliness and as well as with food. French fries is also crispy i love it read more

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Worst location in Houston. Every open table in the restaurant is dirty and there are at least five employees standing around. Both soft drink machines aren't mixing properly. Also, Willowbrook is not a municipality so 'Portillo's Willowbrook, TX' is a dumb thing to have on the wall. 25 minutes and not a single table was cleaned, just more dirtied. read more

Portillo's Willowbrook - Willowbrook is not a municipality. Therefore, 'Willowbrook, TX' does not exist. - Burgers Near Me - Houston, Texas

The food was great! I got a Chicago style hot dog and a chili cheese hot dog. I would have loved a little more cheese on my chili cheese dog but otherwise it was great. I specifically wanted to visit this spot to compare it to the Portillo's in Chicago. I'm happy to report that it is equally as delicious and I will be back again to try another delicious hot dog! read more

Total waste of hard-earned money. Every item in my order was cold. The lettuce was wilted and the bacon on the burgers were half cooked and full of grease. The order was missing items (an order of fries, onion rings and an additional hot dog). The salad contained brown lettuce. I honestly believe that the order they gave us was an old order someone didn't pick up and they substituted all things in that order that matched my order. There was also a watered-down root beer that none of us ordered. It was a total cold mess! read more

Stopped by Portillo's yesterday for lunch. So many items I wanted to try, but I settled for the beef sandwich with sweet and hot peppers and American cheese. Fortunately, I just ordered the regular and not the big one because the regular was more than enough to eat. Lots of roast beef! It was juicy, but the bread still held it all together. read more

Extremely disappointed! I don't even know where to start but there was room for redemption yet there was none. Let me explain... My family and I were all excited to try Portillo's especially since we are big fans of beef dipped sandwiches. 2 of my orders were the #1, one with peppers and one without, cheese on both and the dipping gravy on the side since our order was to go. One of the meals was the cheeseburger meal and the other one was a chicken sandwich, which let me warn you before hand, there is an additional fee for cheese and peppers but hey when you are excited you don't mind. The staff was very friendly, seems like they were all in a great mood which is great especially when they are very busy, we did have to wait awhile for our order but that was expected. After my entertaining mighty fine number was called, we asked if our bags were double checked and the employee guaranteed us that she checked it. We drove home enthusiastically only to find out that our gravy on the sides were missing, and our sandwich with peppers which I paid for were missing as well. I was upset and decided to just share mine with the stale fries. The next day I called to complain about the food in hopes that they can replace what we were missing (2 gravies and the sandwich with peppers). The manager did ask for my information and said that she will email me some coupons to make up for the unfortunate experience which I was totally on board with that. It has been 3 weeks and STILL have not received any coupons or a call after I provided all my information. My thing, don't promise and not deliver! The missing items sucked but it matched their food, bland and boring. I will not be returning back anytime soon. read more

Portillo's Willowbrook - My receipt where it clearly shows I paid for peppers and asked for gravy on the side. - Burgers Near Me - Houston, Texas

The drive-through is very slow feels like I'm going through a dine-in restaurant. I know they've lost some managers since they opened. This is starting to get sad for a brand new business food is still OK. read more

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3.0 - Cheese. Tastes like Kraft. 3.2 - Fries 3.8 - Hotdog, Maxwell 3.0 - Sandwich, beef. Add mozzarella. 2.0 - Gravy, beef. read more

Never ventured out in Chicago, but this place makes you feel very Chicagoan. This place is very trending now here in Texas. My favorite, the Italian beef sandwich with no peppers, and the dipping sauce on the side, and the Rodeo burger. Another foodie paradise place. Never care too much for the Chicago Dogs or Polish Dogs, guess cause it's more on the saltier side of seasoning. You will love this fast food spot, because it really doesn't feel like one. read more

Portillo's Willowbrook - Rodeo Burger and fries - Burgers Near Me - Houston, Texas

The food was honestly not that good, but the burger was the best thing I had. It was very greasy and honestly that was the only flavor I could taste. I also had the onion rings and they were really gross, I could again only taste grease. The 'world famous' chocolate cake was really dry and the frosting was totally from a can. The service was really nothing outstanding since this is a fast food place. The place was really dirty and noisy and smelled really bad too. Overall a 2/5. read more

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This is my 2nd time to try Portillo's since I first tried thier Tomball location. I got the Chicago dog so I could see if is consistent between locations and it was still good. I also tried the chilli dog and that was not good at all! The chilli was a sauce which is almost a water consistency and it had beans in it which definitely should not be in a chili sauce I would not get the chili dog especially if you're a Texan... you won't be happy with it. The crazy thing is they charge $3.89 for the Chicago and $5.19 for that nasty chili dog? No value for what you get!! So after this 2nd try I can say the Chicago style is good but the chili dog doesn't even equal what you can get at Sonic and James Coney. Speaking for myself I won't be back..there are too many other fast food places that do it better and a better value. read more

Jordan at the counter is super rude and very unprofessional. Made our trip there awful. Like WTF? Who acts like that? She does.

Portillo's, I know they're originally from Chicago but we know them from California now branching out to Texas. This location is new so everything is super clean. Staff was all very friendly. Food is just how I remember it. Hot and delicious. Only thing that sucks is they don't carry the strawberry shortcake like California does oh well. read more

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Great Polish Sausage with Cheese Sauce. The Chocolate Cake is super moist and not too sweet! read more

Portillo's Willowbrook - Char Grilled Polish Sausage & Sweet Peppers - Burgers Near Me - Houston, Texas

Wonderful atmosphere inside, friendly and polite service. The order pick lines are hilarious... now to the good stuff, the Chicago dog was very tasty, I wish I would've ordered two, or three of them. The fries are ok, but with the cheese sauce, they are amazing. The Italian beef with sweet / hot peppers was exceptionally delightful. It was even better with the cheese sauce. Definitely a good place to take family, friends or a date night spot. read more

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Portillo's is finally open at Willowbrook location. Italian beef and Chicago hotdog are so good. Homemade whole or sliced chocolate cake. Lots of tables inside and also quite a few for outdoor dining. Also a drive thru. Staff very friendly and enthusiastic. read more

I was looking forward to this place heard great things! Walked in busy atmosphere, I loved the things to see I ordered had my number took a seat and waited ...20 min passed, 30 min passed saw people who ordered after me get food... then 47 min later my number gets called 437 come see me thought it was cute walked up and was told hey I don't know what's going on but give me a minute .... I stood there an additional 29 min then was handed a tray, with two brown bags and I had to ask for my drinks so cups handed add a lil eyeroll. Go to my table fries are cold sandwich was completely soggy. I then have to say I hear large metal pans being dropped ? Thrown? Then yelling other customers looks around concerned.Very disastrous event from start to end. I saw in my time waiting several customers go up with food issues, so quality wasn't there. $50 and the only edible thing was the lemon cake. read more

Portillo's Willowbrook - A soggy sandwich - Burgers Near Me - Houston, Texas

This location just opened, and I am 'here for it'. For those that might not be familiar, it is on FM 1960 right at Willowbrook Mall. It took the place of the Fuddrucker's which burned down a few years ago. This is a worth replacement! (Oh yeah, it is pronounced POR-TILL-OHs .. Hard Ls) We had the two dogs meal (#2). It comes with two Portillo's, Chicago-style hotdogs, fries, and a fountain drink. You can upgrade the fries to large, but honestly the regular size fries and drinks was fine for the two of us. We also added an extra, plant-based hotdog just 'to see'. The hotdogs are interesting. They are made the 'Chicago way' which is dressed with a vibrant green sweet pickle relish, onions, mustard, sliced tomatoes, tiny banana-style peppers, and a pickle wedge. They are small, but filling, and all the flavors mesh incredibly well. The dogs also come on a sweet bun that is fresh, soft, and delicious. The beef dogs are lush, with a good bite, savory, but not overly-salty taste. Really fresh and high-quality dogs. That said, I think the plant-based dogs are even better, and have a delicious smokey flavor, and good chew. You won't go wrong with either. The fries are good, hot, and salty, and they have a wide array of soft drinks. I will be back to explore more of the menu, as they were having a soft-opening and still working out some kinks in service and the menu--honestly, the service was better than I expected, and once you take your seat you watch the leaderboard and your ticket to be called. The food-caller shouts catchy little phrases like, "Number 108, your order has made it to the gate..." to break the monotony of just calling a number. Staff is good-natured and welcoming. read more

Portillo's Willowbrook - Front of the brand new Portillo's opened January 2025. - Burgers Near Me - Houston, Texas

My first time going the restaurant was super nice. I ordered my food to go, and they had some benches to sit on. The menu screen was well Lit and easy to read. The service was spectacular. I ordered the Big Beef with hot peppers, and dipped. From a Chicago native such as myself it is the only way to order them. I don't care if this location gets 1000 bad reviews. I will come here until I'm old and gray. read more

Portillo's Willowbrook - Burgers Near Me - Houston, Texas