So I come in and order a #7 heated. Soon after I ordered another customer enters and orders 2 sandwiches. Both heated. Tell me why he got his order before I got mine? read more

Today was my first time ordering food in person at jersey mikes and I won't do it again. Those girls in there WERE NO HELP! Won't be going back to that location read more

What a wonderful surprise! My son and I have been doing research on Philly Cheesesteak subs in the area and WOW! This is the winner beyond all others! We shared a Giant Cheesesteak and there was enough to share with someone else! And they used White American cheese just like on the East Coast. It was so awesome we ordered another one 2 days later and passed up steak dinners at home! Service was fast and staff attentive and helpful on our first trip there. The store is clean and the food items are fresh and abundant. You can still ignore all the negative reviews here and try it for yourselves! We will make this our Number #1 stop for any subs! read more

Just left Jersey mikes, was my first time. The staff was so friendly! Deanna took our order, she was so nice. And the sandwich was DELICIOUS. Great team working on this random Wednesday. Glad we stopped in. read more

The service is very inviting here. They always greet everyone as you walk through the door, and to top it off the sandwich's are really fresh and amazing. I always get the original Italian, which has everything I'm always craving, and it's perfect every time! Jersey Mikes will always have a special spot in my heart. If you haven't tried it, you're definitely missing out. read more

I ordered a large Club Sub which includes bacon as one of the primary ingredients. I was told, "We don't have any bacon". I agreed but requested more meat on the sandwich as a substitution and was told, "I can't do that", but was expected to pay full price ($19.43). As I made my way down the condiment section, I see in plain view some bacon and pointed that out to the next employee who told me, "The boss told us to save that for the BLT customers". This is a classic customer service fumble, a leadership catastrophe, and an operational disaster. I'll be solution based to help them out (owner in particular). Appropriate actions: 1. First come - First served (Not a new concept). 2. Place a sign on the door indicating "said" subs are not available at this time and apologize for the inconvenience. 3. Charge the customer for a sandwich of lesser value OR 4. Offer a courtesy fountain beverage (less of a financial compromise than branded chips, cookies, etc.) 5. NEVER instruct your team to tell a customer their sandwich is less of a priority than another customer's BUT their money is... NOTE TO OWNER: A closed fist can neither give nor receive. A blessed business requires humility, a solid value system and the ability to discern that customers are the most invaluable asset to a business's growth and development. read more

Amazing staff!!!!! I wanted to give a good review about the customer service and the staff at this location has. The food is great which the food at Jersey Mike's is good no matter which one you go to, but the one thing that stands out at this location is the staff in the customer service that they give. read more

Pay no mind to any of the bad reviews!!! This place is my go-to and has NEVER failed to impress the last 4 yrs I have lived in this neighborhood. I walked in the other night, right before closing (probably 4-5mins before closing), and was greeted immediately with my order ready to be taken. Communication was on point between the staff, and as the young lady was cutting my Turkey for the California Club, another gentleman was ready to prepare the other half of my sandwich. Apparently this employee was new, but, was eager to learn and willing to smile through it all. Another employee stepped in and explained that for the California Club, the avocado is the first ingredient to be added to the bread. After a nice helping of avocado, the rest was completed like a well orchestrated and rehearsed dance...Mike's way. Crisp lettuce, bright red tomatoes, beautifully sliced white onions, salt/pepper, seasoning, oil & vinegar. While they are adding your toppings, you can always tell them more or less of the added ingredients. I usually get extra vinegar ('cuz I'm a weirdo), but, everything was moving along so nicely, and I was engaged in a conversation about avocados and the enjoyment of food found much later in life, that before you know it, my sandwich was perfectly wrapped and ready to go. Jersey points added and I was out the door in record time having enjoyed my few minutes inside. When I got home, my sandwich was so beautiful, it looked like the commercial and tasted even better. Thank you for always taking care of me, especially when I walk in right before closing and making the best sandwiches. I also recommend the #55 Big Kahuna Chicken Cheese Steak, that's my boyfriends go-to sandwich, and my substitute when I want something more rib clinging. It's better the 2nd day as a leftover. Sign up for the Shore points so you earn yourself a free sandwich...it's very well worth it. You pay for what you get here!! read more

Jersey Mike's Subs - California Club Sub - Sandwiches Near Me - Houston, Texas

Everyone was amazing except for the guy cutting meat he had air pods in and acted like he couldn't give me the time of day. I specified that I needed the turkey roasted because I am pregnant and he didn't listen gave me deli ham and now I have a $10 Sandwich I can't eat. Again EVERYONE else was so helpful and sweet it just sucks that I paid so much for something I can't even eat because someone couldn't take a headphone out of his ear and give me the time of day. read more

This Jersey Mike's is by far the best I've ever been to! We came at 10:45 AM on 7/17/21 and the staff there was incredible. Very friendly, nice, and made amazing sandwiches, thank you Samuel and the rest of the team! read more

Jersey Mike's Subs - #9 Club Supreme #13 The Original Italian - Sandwiches Near Me - Houston, Texas

Ok, so this place turned out to be way more gormet than I was expecting and the two lovely ladies who served us, May and Diana were rockstars! These two could make any situation a fun one & they even added a sweet touch to our subs. Thank yall so much for the delicious dinner and your good vibes read more

Jersey Mike's Subs - Sandwiches Near Me - Houston, Texas

Surprised on how friendly the entire staff was and asked me what I wanted and so forth. I got one of their Philly Cheesesteaks and ohhhhh, so good! I came in on a Thursday at approx 1:30. read more

This location has always been great. I went in the other night to get my order. And they had IT issues. Now I know not typical regulation but the manager was so frustrated about the POS not working he let me have my order in the house. Now this I know is not typical. Yet this store and employees are always awesome when I go. I highly recommend going to see them. read more

Good, fresh ingredients on sandwiches - my fav is the club, hubby likes the Philly cheese. 3 sizes: snack, regular and huge.

Their gimmick is they cut their meat fresh off the block, per order. It does give the sandwhich a fresher taste indeed but it's still a sandwhich. Get your chips and a drink and keep rolling...Look around for Coupons. read more

Jersey Mike's Subs - Super Sub. Not bad! - Sandwiches Near Me - Houston, Texas

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This is the best Jersey Mike's location! The manager is energetic and goes out of his way to make unique variations for his regular customers. All of the staff are excellent and efficient. read more

Sandwiches were made promptly and exactly how we requested them. They seem to use a ton of olive oil at this location. Everything was good and satisfying! read more

I was a little leery about coming to this location due to some of the reviews. The store is very nice clean and comfortable. The staff was very friendly and quick to help me. All 4 staff members I saw made an effort to say hello. As far as the food, it was great. I ordered a medium Club Supreme and chips. There was a very good portion of meat and cheese and everything tasted fresh. I will definitely be back for another visit. read more

Jersey Mike's Subs - Sandwiches Near Me - Houston, Texas

Had a bad experience last Saturday (10/5/2013) on FM 1960 in Houston near Jones Road. It is sad when I pay the premium for a JM sub and get less meat than what comes on a subway sub. I am not a happy camper. My wife said the person was not someone that she has seen on the slicer before and she goes in at least once a week...sometimes more. Is Jersey Mikes starting to cut back on product but expecting to still get the same premium price? I am normally very happy but this was absolutely a horrible lunch today. Would call it more of a meat flavored bread that is how little meat there was. When I tried to call for the manager guess what? Yepper...no manager in the store on a Saturday afternoon. How do you not have a manager in the store to keep things moving smoothly and making sure that people are doing what they are supposed to? Very disappointing...VERY disappointing Here we are a week later and...you guessed it...no contact from the store and the only contact from the corporate office was someone telling me to fill out complaint online (which I had already done). VERY disappointing. I wish I had never told my friends to go to this store in NW Houston. Not even CLOSE to the same as the one on Kirby and the one on Westhiemer. Guess it is back to Lenny's for me. LOL...My wife just tried to call them again to see if they were going to do something about last Saturday's crappy experience, and mind you it is noon here in Texas, and you know what he said? NOTHING! Why? Because there is no manager in the store AGAIN. Noon on a Saturday and there is no manager in the store, No one has contacted me about my experience last Saturday and the manager of the store is missing in action. I think this Jersey Mike's location is probably one of the worst things that could have ever happened to the CY-FAIR area. They need to be run out of town. Avoid this location at ALL costs. Worst Jersey Mike's I have EVER been to. read more

I've never had "Jersey Mike's" before and this was my first time and this review will be based on this location. I mean they are supposed to be representing Jersey Mike are they not? I walk in, it looks clean, that's good. Then when I start talking to the people behind the counter it starts going downhill. They were just busy on their phones and goofing around in the back. that didnt bother me too much as long as i got a good sandwich. But, alas, I didnt get a good sandwich. There was nothing different about this place that i could have just made at home. Everything tasted like it was frozen and heated up in a micro wave. the bread tasted too plain or stale or something. The girl ringing me up was nice but then disappeared. the guy who made my sandwich i think was a bit absent minded. He asked me a few times what i had on my sandwich when the girl wrote the order and put it right next to him. Even after he was done, he forgot some sauce on it. The two sandwiches i ordered for my gf and I was definitely not worth the price i had paid for. I didnt even have the stomach to finish it all. looks like i wont be coming back here. read more

I am really tired of going to a place to pick up fast food, like JERSEY MIKE'S, and coming home to find my order is wrong. Is it so hard to listen to what the customer wants and make the food to order? Do we have to watch like a hawk and check the orders before leaving to make sure it's correct? And, to have the expectation of a tip built right into the credit card processing system? That's pretty offensive. I paid an extra dollar as a tip, got home, and the order was wrong. Do managers know how to train and follow through on training? Are the people working in these places just really incompetent? I called out Jersey Mike's because they only get my order right about half the time. If you work in one of these places and provide quality customer service and confirm orders are complete and correct before providing the food to your guest, then this complaint is not about you. I appreciate the pride you take in your work. I just wish more people took that same kind of pride. And, before anyone comes back and tells me to make my own food, if I want it my way, please know that I can't finish a loaf of bread, a tomato, or a head of lettuce before it goes bad. Then, I'm throwing away food that cost as much as if I went to pick up fast food, plus the lost time (ie. money) of shopping and preparing the food. It's ingrained in me to feel bad wasting food. And, I don't want to eat the same thing for days on end trying to avoid this waste. So, if you're an employee or a manager out in fast-food land (Jason's, Zoe's, Firehouse, La Madeleine, etc.), please take more care in your job. Chik-Fil-A is a great example. They always confirm my order. Rarely have they gotten my order wrong, and when I do order their waffle fries, they are ALWAYS fresh. My two cents. read more

Watched as a server put her hair in a ponytail and out in her hat without washing her hands and then put on her gloves. She then made two sandwiches after wiping her gloved hand on her nose. She then put onions on my sandwich that I did not want then just took them off. Then she put seasoning on the I didn't ask for. I told her to throw it away so she "gave" it to the man behind me while still charging me for it. Avoid this place!!! read more

We love the gluten free bun option. My son loved his Italian on the Udi's bun. Everyone was very friendly, and service was quick.

Sandwiches are very fresh. Staff is always friendly. Sometimes they don't clean mayo off of knife before slicing next customer's sandwich. And they no longer have Dr. Pepper. So sad! read more

We have been to this location often , and every time the employees are extremely nice and welcoming. The sandwiches are consistently good and the place is clean. read more

It is very rare to come across a sub as phenomenally structured and full of flavor as the subs at jersey mikes. One bite and it kicks you square in the tounge. These sandwiches kick subways ass read more

First time trying out Jersey Mikes and food was excellent! Kids eat free on weekends and we had sub salads that were delish. Customer Service was stellar. Highly recommend stopping in! read more

The subs are delightful, its like eating a cloud. I always order the turkey and provolone with mayo, but this time I got it done Mike's Way with oil and vinegar. Of course mayo also. Its so light, fluffy and the bread is sooo good. I heard stories about the Philly Cheesesteak, thats next. read more

This location is just not up to par with others. The kids that work there seem confused and in la-la land. They don't make the sandwiches the way they are supposed to. And certainly do not use the correct portions of meat for the sandwiches. I have given this location a few chances, but each time it is a disappointment. Jersey Mike's is great, just not this one. read more

Very rude manager! Impatient about my order. Don't know why someone of his status would conduct himself with such attitude, in front of his unders. Always enjoy a Jersey Mike's sub, but now searching for another one near me. read more

The worst customer service I have ever encountered. The manager was extremely rude, to the customer in front of me. I then asked for my sandwich the managers asked Mikes way? What is Mikes Way, then rolled his eyes at me and said oh come on you must know? Well I don't and I don't want to know now, I walked out. Rude horrible customer service. read more

Nothing about this place makes me want to return, especially the ingredients. Went when they first opened but it didn't distinguish itself from other sub shop places. owner was just sitting at a table with shorts on typing on his tablet. Not real friendly. Sandwich just blah. read more

My husband loves this place because he is from up North & I guess this was a staple there. We have been to a different location over in the Energy Corridor & for some reason my experience there was a lot better. My husband continues to want to come here but I am just not compelled. They don't have as many options as say, Quiznos to me & I just don't get the hype. read more

Philly cheese steak was good although the guy didn't ask how I wanted it he just cooked the meat and wrapped it up didn't smile or anything kinda rude could've been better read more

First time here, I wanted to try it out because for some reason the food looked of higher quality than subway or most sandwich shops. First of all, the service were these 2 teenagers that weren't mentally there. I had to repeat my order twice for them to understand. They still got the order wrong. But we ended up paying for it since we were so hungry. I get home and wow the quality is disgusting. Worse quality than any bad subway I've been too. Tasted like a gas stations sandwich. Never again. read more

This was our first visit to any Jersey Mike's and we loved it! The bread was freshly baked and tasted great. My husband ordered the Buffalo chicken Cheesesteak (44) on wheat & I got the Bacon Ranch Chicken Cheesesteak (26) on wheat. Both had the perfect ratio of meat, cheese, veggies, and dressing. It is a little out of the way for us to go get a sandwich, but we will definitely be back as what we had today were some of the best we've eaten. read more

The first time I had Jersey Mikes I had just left the hospital after a false labor scare with my son. The doctor gave me some medicine through my IV to make my loopy and I was so out of it, I just wanted to eat. So my dad took me here, went in and grabbed me a Philly cheese steak, I went back to his house and ate the whole thing in probably five minutes. I think I was so hungry, and messed up from the medicine that anything probably would have tasted good to me. But damn, that was a delicious sandwich. read more

I love me some subs, way better then subway especially when u get it mikes way!!! A kick of unique Italian flavor on your sub it's the best of all!!! read more

Came in around lunch time and ordered the Buffalo chicken cheese steak, because hey who doesn't like buffalo chicken and cheese steak. Man was it a good pick! Nice traditional buffalo sauce and juicy chicken and cheese. Great service with a smile. Lovely stop for lunch. read more

Grossed out!!! Was slightly busy when we showed and witnessed the sandwich makers taking cash and cards without removing gloves. They continued to make sandwiches after handling funds. Manager was right on line with no hat. I work in food this is how people get sick. This is second time with same exact issue. Never coming back beware foodborne illness is no joke. read more